Worst customer service and won't let you speak to supervisor. Took my payment then 2 days later cancelled my insurance then charged me for them cancelling my insurance. Said they decide how much insrance I used. Umm I didn't make a claim so I didn't use anything. Stay away from this company they will rip you off. read more

If there was a negative number available, it would be -9. If they were a waitress at a restaurant, I would leave a penny tip. Their insured sideswiped my new car on 6-28-2022, causing $1200.00 worth of damage. One thousand, two hundred, NOT 12,000.00, not $120,000.00. I contacted their insurance claims department, Gretchen Johnson is the claims adjuster handling the claim. I spoke to her once. After that I go to her voice mail every time. I spoke to one of her team members. I filed the statement of what happened. I sent a diagram of the collision. I have called 2 X week since the accident. The team member I last talked to said they were awaiting their insured's statement. I asked how long do I have to await their insured's statement before I get my car repaired? They did not answer me. Now, every time I call I get voice mail, or I get unending music. No person ever picks up. I hate to get an attorney, if one will even take a $1200. claim. But, if one of their insured hits your vehicle, they are not about letting you get resolution. If a safe auto insurance customer hits your vehicle GET AN ATTORNEY IMMEDIATELY. read more

This insurance company is garbage. They took 7 months to repair my car, and refused to cover all the damage. Now I'm stuck with damage on my car that they caused and won't fix. I'm getting estimates now for the repairs and going to file a law suit against them to remedy the situation. I would never use this insurance company to insure anything after they way the experience has been dealing with them. They do not want to pay for their clients damage. read more

Worst insurance company EVER! You call The automated machine hangs up on you ONLY WAY TO GET TO A PERSON IS BY SAYING YOU NEED A QUOTE Then the person you get had a heavy accent as if from India and GIVES 0% ABOUT YOU OR SERVICE. Also the rep will have NO IDEA WHAT THEY ARE DOING I called to have my insurance info faxed over Javier on the phone said it got sent. Insurance company never got it I called to update my lienholder and sat on hold for 15 minutes being told to go to lienholder.safeauto.com which did not pull up ANYTHING I am changing insurance. Not worth the headache regardless how "cheap" they say it is Seriously this is the WORST customer service ever read more

You guys are the absolute worst, what a SCAM. I got into an accident 9-23 and the adjuster still hasn't gone to see my car. No one in claims answers their phone either, so now they'll have the pa consumer of insurance on them. They should not be in business. read more

my son's car was stolen, and damaged. since July 2023 the car has been in the shop because Safe Auto refuses to pay for additional costs. The adjuster is a joke he doesn't answer calls or emails. The case manager is in her office from 7-3 pm then disappears for the rest of the day. If she picks up the phone you have to get every question out because you will not hear from her in weeks. I wish I read the reviews before taking on this joke of a company. we are in OcT 2023 case is still open. smh Do not buy this insurance!!!!!!!!!!!! read more

Run from this company! They don't even merit one star. I know it is close to a "last resort" insurance company if there are problems with obtaining auto insurance, but try to find something else! You will never get straight answers to your questions. You will never talk to anyone who can truly help you because "no supervisor is available". You can make your payment 2 weeks before it is due and have them cancel your policy, claiming they did not receive your payment, even after you provide (fax) bank documents showing you made payment. No one will return your calls. No one at Safe Auto seems interested in customer service, just grabbing inflated premiums. It is all about the money. No ethics. No desire to address/fix a problem on their end. I will be making a complaint with the state insurance board as well. read more

Worst car insurance company ever. Was involved in an accident where someone pulled out in front of me; clearly their fault. Safe Auto took possession of the vehicle the next day but took 2 1/2 MONTHS to look at the vehicle and declare it a total loss. That forced me to rent a car for 10 weeks costing me about $9,000. Safe Auto's claim rep, his boss and her boss NEVER answered their phone and NEVER returned messages during the 10 week period. And then took another 3 weeks to send the settlement check. read more

Worst insurance company ever I got hit by one of there insured i did everything I was suppose to do I called my insurance company the same day of accident they got claimed started with safe auto I went and got estimate next day for damage it has been over a month and no adjuster has come to look at my car no one answers my calls when I call my insurance company has even called several times to get someone out to look at my car i have never seen anything like this you insure people then when they get into accidents you don't want to pay for damages I will be filing a court lawsuit to get payment for damages this company is the worst if you get on accident with someone who has safe auto pray you don't get hurt and don't hold your breath waiting for an adjuster read more

Awful claim's service. I filed claim a week ago (tomorrow will be a week) I haven't spoken with my claims adjuster. (Today 11/16) After calling multiple times, they requested me to send evidence via email to two different adjusters(two different times), per representatives; information still not loaded to my claim. I've ask to speak with my adjuster and a supervisor but, I've had no success. If you're considering an insurance company; you should consider another company because when you need them the most you'll be heartbroken and ignored. Another thing, I ask for full coverage on my car. When this incident happened, I found that I didn't have rental car coverage. I spoke with a supervisor about this error. She promised to look into it and call me back. That never happened... no integrity within claim experience .. I called the department of insurance today, they're sending me a complaint form via email. I'll file a complaint with the state's regulatory authority so they can investigate their claim's practices. I advised representative last week that I would be filing a complaint but they don't care. I'm glad my daughter didn't change company when I suggested it. Praise the Lord. read more

This is the worst insurance you could ever get. Please, please, please make sure you double check everything they do because you can tell them what you want in your policy and they will tell you that you have it when actually you don't, but they charge you all this money so u figured that they did what you told them to do.I blame myself for trusting these people this has been a nightmare. DON'T MAKE THE SAME MISTAKES AS ME. DON'T TRUST THESE PEOPLE. CHECK EVERYTHING read more

Worst insurance and customer service ever!!! One of their insured hit my car and it took them 6 months to decide "Oh sorry we are denying this claim, they weren't covered". 6 months!!! Never returned calls or emails. I had to repeatedly follow up with them because my claim adjust, Sebastian, was too lazy to call me. Ever! Expect when he called to tell me the claim was being denied. Yet their insured had her claim number at the accident... how does this make sense?! Only reason they are even getting 1 star is because I can't leave a negative review. If I could it would be at least a -10 for the company and the adjuster. Epically pissed! read more

I purchased a policy on line. I gave them all of my information including the 2 small accidents I had in the past two years. I was quoted $257 a month. I paid the $257 and received a bill 5 days later for $593. WHAT!!!!! No explanation...and it was due 4 days later and every month there after. DO NOT GET THIS INSURANCE read more

Absolutely horrible customer service. I have never been treated so badly by an insurance company. I was rear ended by someone who uses safeauto insurance. He called safe auto to admit fault. When I called the adjuster treated me like I was the person at fault. Telling what they were not going to do. Trying to tell me where I was going to take my car. I had to fight to get a rental. The settlement they are trying to payout is a complete joke. (50$) My car is a year old and now has a wreck on my record. They want me to pay to have it appraised before they will pay the diminished value. This company is a complete joke!!!! I would advise that you never use safe auto as an insurance provider! read more

Worst customer service EVER what ever you do dont get insurance through these guys. They dont care all the support lines are Indians that dearly understand English. If they care they would give us American Support but they don't care they care so much or so little they won't even talk to us on the phone they said it's overseas to somebody else which means they're stealing our jobs overseas. Say bottle isn't even American Bass. They don't communicate well they don't communicate at all they raise my insurance three times and I didn't even know and I'll call them and then they told me. They will lead you on work relationship ever. I'm going to Progressive just let my wife went to Progressive and my son went to Allstate we all used to be with Safe Auto. If you call and do get an American service rep they're super room no compassion read more

Hello All!! I wanted to just drop a review on Safe Auto Insurance and there Horrible Claims Department! I was involved in a Auto Accident on June 1st due to being Hit by Safe Auto insured person.. who I will leave there name out! They hit me so hard all my air bags were deployed and my car ( which I love ) was TOTALLY Destroyed. Now if that was not bad enough I had to use my own insurance company (Root) who is one of the Best Insurance companies out there hands-down. I had to pay my deductible and it wasn't even my fault but since Safe Auto decided to drag their feet and still has not settled my claim my insurance had to take over. after millions of calls from me and my insurance company they still have refused to settle and pay the claim that their insure was at fault and was charged for being at fault for!! I just want the world to know not to go with Safe Auto insurance because they do a horrible job at handling their business getting back to the customers and being a decent respectable agency like they should be so I give them a -5 stars.. and would warn you to steer clear of them if you do not want to have a severe headache on a daily basis dealing with them! Signed Still Waiting On Justice!! read more

If I could give this company negative stars I would. They are absolutely horrible. One of their "insured " rear ended my son's car. The adjuster provided the car repair company and my son with an approval of the quote and to proceed with the repairs and now they won't pay. The repair shop has had my son's car for over a month waiting on payment and Safe Auto is now unreachable. Now I have to hire an attorney to file a lawsuit in order to get my son's car back. This is absolutely ridiculous! read more

So I signed up with SafeAuto in January. I was quoted a price as to what amount I had to pay each month. Paid my down payment and I was insured. Paid the down payment on January 10th. Then on January 24th I received a statement that my monthly payment was $177 (which is what was quoted and agreed upon. The invoice had a termination notice on it that if I didn't pay the said amount by Feb. 10th I would be cancelled. Called immediately!! The agent stated that eveything was fine just to pay the $177 by the 9th, no problem. I received another packet on Friday the following week. The letter stated that my new monthly premium was now $224. I called them today (Feb. 1st) . The woman who was helping me (not very nice) explained They needed a copy of my house deed and a letter from Progressive stating how long I had the Policy with them. NONE of these things were brought up at the time of the quote........... She proceeds to tell me that now my payment is going to be $254. That's three different prices within a week! I told her she will be receiving my $177 payment to cover my car in February and that I would be calling other companies. Would not suggest using SafeAuto to anyone! read more

On June 17 2022 i was on my way to work and hit a deer, everything went down hill from there. At first I thought everything would flow easy because I thought the insurance i had would be an easy thing. My first manager on the account Nathan, did not really seem interested in my account. And it was hard to reach him on many occasions. Then I went on Google and started searching about safe auto and their claims process. What i read there gave me anxiety. I was stressing out thinking i would have to pay this. I've already lost my job and i have no car. I couldn't imagine trying to pay off a car with everything against me. And then my hero stepped in, i called Nathan one more time and he had went on vacation never returning my calls. ...but i was transferred to his team and i wish I remembered the first guys name but he found help for me. I talked to Eric Fouts, a total loss specialist. He was professional and really explained everything to me perfectly. My anxiety started to subside. And although the payoff and the value meant i still had to pay a tiny portion it was going to be handled. Anything that has happened since I started talking to him he contacted me either by phone or email. He follows up and asks about things going in with the case. I am completely surprised and relieved. If and when I purchase another vehicle i will get safe auto again without fear. I'm just truly thankful beyond words for the help of Eric Fouts, he truly made the experience smooth and stress-free. I also want to add and i hope it's noted in my account as well but the guy who created my intial claim, he was also very thorough and very professional. His knowledge of the process i was going to face made me feel confident. Thank you to this man who definitely calmed me down the day of my accident and gave me hope that things would be okay. And although I've read many bad reviews about safe auto I'm so very thankful my experience turned out to be positive and I'm thankful to have this situation handled in such a prompt manner. A million thanks to you all!! read more

I give them 0 stars. I would give them les if i could. the missing "s" is not a typo. I wont give it them the extra letter. I sent two tow reimbursement receipts and they denied it because they said i didn't issue them with an accident claim that i filed three days prior. I explained to these idiots that the accident and the tow had nothing to do with each other. The accident was minor and i had the car toed to the shop for a broken water pump. The other to was a month later because of a different issue. They cant seem to comprehend this. They fucked me before because they wouldn't cover damages to a dealer loaner car that was not my fault. They don't pay for SHIT!!!!!!!! You are not safe with Safe Auto!!!!!!!!!! read more

Safe auto is the worse ever! They don't want to cover all the rental. The dealer body shop found hidden damages and notice appraiser and agent and the agent inform me of the additional days needed. Later tell me they won't pay for that additional days because the set date was made. Last Set day can be change if damages to vehicle is found! Not wanting to cover for what they should is greeedy. read more

I HATE SAFE AUTO!!!!!!!!!!!!!!!!!!! ZERO STARS is the rating I give this company! Okay, let's face it, this is about as low end as you can get for insurance but at the time I got the policy I had an old banged up car that was costing more in repair that its value. Therefore, state liability coverage was sufficient to allow the car on the road until I found something else. The cost of the policy was about $400 for 6 mos which I paid in full at the time of purchase. About 3 mos later I did get a much better vehicle and since I was only midway through a paid policy I had the sold vehicle removed, added the new vehicle and upgraded the coverage to full comprehensive/collision coverage. I paid about an additional $80 for the changes to keep the policy paid through the full 6 mos. My next change about a week later was adding my 16 y/o son to the policy. I was informed that my rate would go from about $480 to about $1100 for 6 mos - more than a 50% increase - even though none of the covered drivers have any accident history. YIKES! Oh well, I knew I could shop that rate around at renewal and come out better, but I still didn't have any ill feelings about Safe Auto until January 29, 2009. The vehicle that I had only owned for 1 month had a bizarre mechanical malfunction. I immediately contacted the dealer who rushed a tow truck out for the vehicle and told me to hop a ride with the tow driver so they could set me up with a courtesy vehicle. GREAT service from these guys and no hassle whatsoever! While at the dealership, as part of their normal procedure, the service manager contacted my insurance company, Safe Auto, to verify that my coverage was in force and that my policy would cover their loaner vehicle. Imagine my surprise when he was told "no". I got on the phone with the Safe Auto rep and asked her why the loaner vehicle would not be covered since my policy contained a $30/day rental coverage and the definition in the policy states "any temporary substitute motor vehicle" would be covered during loss. She told me that there was no claim since my car's issue was mechanical and not collision. Basically, since I was a responsible driver and hadn't wrecked my car and the dealership was being gracious to give me a no charge loaner they wouldn't transfer the coverage because I only suffered the "loss" the use of my vehicle. I have had many insurances in the past (mind you from reputable companies) that would allow my policy to cover a rental. Okay fine, so how much will it cost me to add this coverage feature? I figure it always comes down to money. But no luck, I was told they don't even extend this coverage. So here I am stranded at the dealership with no way home because the courtesy car won't be covered. In that split second it occurred to me that this insurance company had taken a nice chunk of money from me for bare bones coverage and intended to extort an insane about of money from me at renewal and the ONE time I contacted them to use the policy I find out that I am paying a lot of money for no real coverage. If I couldn't count on them for this minor issue how could I be assured that if I ever had an accident I wouldn't get screwed? I was furious and told those bottom feeding scum suckers that they could be assured that they would not see a DIME of the $1100 at renewal. Thank goodness that the service manager was a stand up guy and was able to get me loaner vehicle anyway. Here is the lesson, if you lay with alley dogs you just might come away with fleas! READ YOUR POLICY CAREFULLY so that you don't get surprised like I did. read more

This insurance company issued a check on my claim on March 1st. Two weeks roll by. No check. I call to complain. "Oops, sorry. Didn't know there was an apt. # associated with that address" Would have been nice if they had bothered to reach out to let me know the check was returned. Whatever. They send it again. March 16th. Over two weeks later. Now April 5th. Still no check. I have called multiple times during the adjustor's regular posted business hours and it ALWAYS goes to voicemail. I left a voicemail. I emailed twice. My girlfriend even called and complained on my behalf. She managed to get a hold of someone else and only spoke to this adjustor I was corresponding with after asking to speak with said adjustor's supervisor. "Oh it takes 10 business days" It's been well over 10 business days. The same adjustor has not bothered to return my calls or emails. I had to wait 6 months just to get my claim approved for payment. Now it's taking over another month just to properly mail an envelope? I live in California and this company is in Ohio. It shouldn't have taken half this long even if I lived in Guam. I am so absolutely and indescribably livid with this pitiful excuse for a company and their egregiously lacking customer service skills. Mail me my check that was approved for payment and mail it to the address that I provided. It's not that hard. A monkey could do it. Place check in envelope. Mail said envelope. It's really not rocket science. Somehow these imbeciles have managed to fuck up something that primates could do. Furthermore they seem constitutionally incapable of being available to answer calls and emails, or even of returning either within a reasonable amount of time. I am beyond pissed off. This place deserves zero stars and I hope this business goes down in proverbial flames. Fork out a few extra bucks and get a REAL insurance company. Trust me. read more

The worst!!! Luckily I work from home so I had hours of my day to spend calling them and hounding them just so someone would handle my claim. Not everyone has the luxury to spend an hour on the phone everyday for weeks on end and those guys just getting completely screwed. No lube. The issue was that I just kept getting the run around. No one could help me so they just kept sending me to someone else who either couldn't help me either or I'd have to leave a voicemail that was never returned. ONE TIME I was able to get a manager on the phone who assured me he would call me back within 15 minutes but ended up some other agent that called me who refused to work with me. Even said "you're not going to push me around" because I asked to be compensated for the rental car I was paying out of pocket the two months while the claim was being handled. I had 30 days/$600 rental coverage and they tried to stop payment after $400 and I payed for the rest while they dragged their feet. I told them clearly that their service was beyond unreasonable and i was thinking of switching providers. The agent responded with "well why would I help you now" and continued to let me know he "would not be pushed around." read more

STAY AWAY!! Seriously this is the worst company ever. Do not expect them to pay your claims. Every insurance company I have ever had was....call in the claim...it gets paid. Not these people. They drag their feet, lie and make up rules. No way. Do yourself a favor, research them first. Don't take my word. If you don't care if you get into an accident and they won't fix your car...then they are the insurance for you, but if you expect your insurance to do their part and fix the damage.....PLEASE I NEG YOU, GO ELSEWHERE!!! read more

Do not get any form of insurance with this company .They are very unprofessional and provided an inacurate quote for my Auto insurance to me. They had attached double fees to my policy at the end of the month that I was not aware of. I am canceling my policy today! I am going back to Geico!!! read more

Safe Auto sets your due date to about two weeks after your start date. This gives you about two weeks of grace so that they can make your cancellation date the same as your start date. Your policy will always cancel if you are even one day late. Other companies make their due date and start date the same which allows at least 3-5 days of paying late and not losing coverage. read more

The worst insurance company I have ever dealt with for a claim. I would never recommend this company to anyone for car insurance. An Insurance company should be your advocate, they are not. you would be better off getting an attorney to represent your interests. Horrible claim process. read more

RUN anywhere else!!! They are straight money hungry. I went with a big name company and saved more than 50%. I had service for 3 days and was charged $115. Day one $250 then a day later up almost $100 regarding an under 10 MPH ticket I told them about but wasn't configured into original quote. The first premium amount was already more than my car payment. I understand the non-refundable $50 downpayment which is still a bit steep considering how long I had my policy. I was also still covered for a week by my previous insurance provider. The cancellation fee of $25 is bogus as well. I don't know who without even 1 point on your driving record and a 6 yr old car would pay nearly $300/month premium that's $36k annually on a car worth half that. They are so scandalous. They are paying for good reviews by offering prizes. Also, if not on autopay, its $6 monthly +premium to pay online (app or website), over the phone, etc. Please just keep looking... remember you can save 15% or more... you know the rest. read more

Safe Auto steals money from people who consistently pay their insurance on a new car that wasn't legally taken off the lot unbeknownst to the buyer. Safe Auto lied all the way up to August 2017 to my husband about his DMV report, allowing him to take a car off the lot and paying well over $500 in insurance and then losing that car completely because they refused to cover any claims for damage done to his vehicle. They KNEW from day one (or either they're beyond incompetent and unable to sufficiently read at the adult level) the situation in that report and they never once disclosed that information to us even though we repeatedly asked up until August what the report said. We have even contacted the Attorney General for Ohio about this and we've not heard from either as of this date. Both are corrupt as the day is long! I highly recommend any other insurance company over Safe Auto! Please do not be a victim to this incompetent company. read more

I would give them zero stars if I could. My child was injured in auto accident by their insured. Their driver was issued ticketed and charged for the accident. They are liable and continue to delay payment for damage to my vehicle and my child's medical expenses. The only chance I have at recouping my losses from auto accident is responsible is to sue them. Do not buy insurance with Safe Auto you will get sued if you ever have accident. read more

I had safeAuto car insurance for 10 years. Starting out rates were low. Each renewal brought a rate increase over the last three years even though we had no tickets or accidents. May of this year my husband hit a wild animal. Getting our claim made was easy. Getting a check to get the car fixed was like pulling teeth. No one works in the claims dept. No one answers the phone in that department. We had to both call multiple times a day for over 6 weeks to even get someone to return our call. Our car is just now being fixed and it is well into July. Just horrible. Then we got our bill for the next 6 months since our policy expires July 30. They raised our rate 33% for a no fault accident. Our monthly payment was to be $444. I called Geico yesterday and an even better policy is only $180 a month. I literally saved $264 a month by switching to Geico. Pass on safeAuto. read more

I've been waiting for 3 weeks for a resolution to my hit and run accident,as the estimate and everything was done 3 weeks ago, been told 3 times this week that the money is approved and on the way, meanwhile my truck was towed away due to violating my apartment's disabled vehicle policy, towing bill racking up, still no money. I wouldn't recommend this company to my worst enemy. read more

A customer of Safeauto had a mattress fly off the back of their truck and hit my car while on the highway going 50 mph . The adjuster never followed through with connecting with the car rental co & was delaying reimbursement. The adjuster nor the supervisor would return a call nor email. It's been 15 days since I submitted receipt for a car seat. I called 1 week later & both the supervisor & adjuster said it would be reimbursed however I still have not received the payment. I'm might have to try to collect reimbursement directly from their customer. It's been 60 days since the incident & it's still not fully resolved despite it only being a $7k Claim in total.. read more

Stay away from Safe Auto. Worst insurance company ever. Their client hit my car in a parking lot and they refused the claim. They claimed that even though he was a paid up customer, the vehicle he was driving (which was his) wasn't covered because he recently bought it and didn't notify them. Zero stars. You've been warned. read more

WOW! That's about all I can say as far as their customer service goes. If you live in California just be prepared for them to tell you numerous times that you don't have a policy with them. From the start there was issues. They gave me a liability policy when I needed full coverage. After telling them that I did NOT want my husband on my policy, they added him. In order to get him taken off I had to email a picture of my marriage certificate (Which they are now saying I never emailed to them but I have proof that I did) They told me they would get back to me when the policy updates and they NEVER DID! On top of all of that. I just got a random charge on my card for $34.99. No apparent reason. No email and nothing online regarding why. I've currently been on hold with customer service for 35min. Don't waste your time with this unprofessional company! read more

Safe Auto is a sad, sad insurance company. I was rear ended at a traffic light. Another insurance is paying my medical bills. Instead of paying me the lost wages I am entitled to, their adjuster paid enough medical bills to close my claim, making her job easy for her. I had to hire a lawyer to deal with them, and the adjuster in question- her initials are P D- was very defiant, but wrong. Now they will be sued, for costs and interest also. Adjusters such as this, are part of the reason why insurance costs are what they are. If you want actual coverage, and timely [and correct] resolution of your claim- keep this in mind. read more

they can't find my policy number the representative was mean his name is Michael he couldn't find my policy its seams that its a scam

I paid for a 6 month car insurance policy for my husband, son, and I with our 3 vehicles back on October 12th 2021. January 3rd I got on the safe auto app to get our insurance card for my son and saw that he wasn't on there so I called safe auto to figure out why that was. I was told there was a system error and our policy should have been over $2500 so they dropped my son 2 days after I started the policy. I escalated the situation to a supervisor who once again said it was a system error, I explained that I paid for our policy back on October 12th and the 3 of us were supposed to be covered until April 2022 and asked if she can review the call and honor what I was told and what I paid for back on October 12th. She told me there is no need to review the call and repeated herself explaining THEIR system error so I asked her to escalate the situation to the next supervisor above her. I was told I would get a call back and never did so a few days later I called back in, spoke to a supervisor who said the same thing and that they would have the direct management call me back... I never got that call either, so a few days later after getting on the safe auto app again seeing my son now on the card with a bill of $1475 I called back in and that supervisor explained that 1475 was to add him back and backdate the insurance to October.... I never gave them permission to make any changes to my policy when they dropped my son or when they decided to add him back to cover their mistake. So I asked that supervisor to review my call and honor what I was told and paid for back on October 12th 2021, she wasn't authorized to do that and escalated my call to management again and said I would be getting a call back. Again I didn't get a call back and its been 2 days so I called again tonight and spoke with a supervisor who was willing to review the call from October 12th but couldn't not honor what I was told then but did remove the 1475 bill due to my son gaining insurance elsewhere read more

Would give a negative review if possible. They insured my f350 diesel single rear wheel pickup(not even a dually) on 6/10/2020 then sent me a letter saying I owe my next payment on 6/22/2020. When I called and asked why I'm being told to make my payment in less than half a month, they said that's the earliest you can pay and the latest is 6/28/2020 and I told them that's still not a month. They replied oh it turns out we have to cancel your policy because you truck is to heavy to insure (my truck only ways 6800 pounds and isn't a commercial vehicle). Then when I asked for a full refund because that is bogus they shouldn't have insured it in the first place they said well after we account for your day's covered and take out the cancelation fee whatever is left will be refunded. They are trying to charge me a cancellation fee for them canceling my policy because they weren't supposed to sell me a policy. Now I've been on hold for a manager for 30 mins. Stay far away from these crooks they just wanna steal your money. read more