Helpful staff. Great team! Highly recommend! Great experience, caring team, the entire process was…read morefantastic.

After having a wonderful experience at Dr. Booths office getting my braces done, I am now having my…read moredaughters. I have never had a bad experience here. Actually all the staff is amazing. They are so friendly and willing to help. Love the heart and spirit of all the staff. Thank you Stout and Booth Orthodontist for being such a great place to be and making my smile beautiful!

I had a very disappointing experience at Carolina's Dental office. I paid upfront for my cleaning…read moreand confirmed twice at the front desk that I had no remaining balance. However, I still received an additional bill the next day without any clear explanation. When I tried to ask about it, the communication was not handled well and my concerns were not fully heard. Overall, I'm very disappointed with the lack of clarity and customer service, and I do not plan to return or recommend this office.

The absolute worst place to go! Who pulls 12 teeth without giving any pain meds or even…read moreanesthesia!! Would not recommend

I am usually terrified of going to the dentist but they have made me feel so at ease here. I have…read morenever felt judged for waiting so long to go to the dentist. The office staff is so kind and caring and I'm grateful for their compassion.

Veterans... do not use this facility if you can help it…read more. This review is not about the front desk or support staff. They were polite and professional. My issue is with the clinical care, the breakdown in follow-through, and the unacceptable delays I experienced at Southeastern Dental. I am a 100% disabled VA-covered veteran with significant restorative dental needs, and this office turned what should have been routine care into a drawn-out, confidence-destroying mess. A single permanent crown started around August 2025 and was not completed until early February 2026. I was left dealing with a temporary crown for six to seven months, including multiple return visits just to have it re-cemented. That is not reasonable. That is poor management of a patient's care. What makes this worse is that after all that time, I still had reason to question the quality of the work. When the crown was finally placed, there was no post-placement X-ray to confirm fit and margins, despite imaging being used during earlier attempts. During that same visit, I pointed out a sharp defect on the adjacent tooth and was told there was no decay. The problem is still there, and it still feels like an untreated cavity. Even more concerning, I had previously been told that multiple teeth needed treatment and that the findings were being submitted to the VA for approval. When I followed up, there was apparently no record of that plan, forcing me to start the process over with more exams and more delays. That is a serious failure in continuity of care, especially for a patient already dealing with worsening dental problems. Because of Southeastern Dental's delays and lack of follow-through, I have spent nearly a year chewing mostly on one side of my mouth, affecting my quality of life and potentially causing further damage. Based on my experience, I would not trust this office with complex dental work, and I would absolutely not recommend it to other veterans, friends, or family. Maybe some patients have a smooth experience here. I did not. Mine involved months of delay, unresolved concerns, poor continuity, and a complete loss of confidence in the care provided. I will be pursuing other options and escalating these concerns through VA Patient Advocacy. Leadership at this office should take a serious look at how cases are being handled, because what I experienced was unacceptable. Absolutely terrible.

Whoever is at the front desk needs to work on customer service…read more I've had a consult previously and was reaching back out to move forward with care and the girl at the front did not seem thrilled about answering questions! Not a good look if you want people to give you money for a service. At least pretend to care.

If I could leave a zero star review, I would. Both my son and my daughter had braces from Nelson,…read morethey over cemented them onto their teeth. We found this out after we moved to a different state. Both of my kids almost lost a few teeth and for sure the orthodontic team they go to now were very upset at the poor treatment they received from Nelson. My first visit to Nelson was also very disappointing as my daughter (who was 12 at the time) wanted me to come back with her but they wouldn't allow me to come with her (there was a private unused room for situations like I am describing), they did however let her facetime me from her chair but she got kicked off a little bit before she was done, that is where it gets a little scary, the receptionist told me that they would call me when they were done so that I could come up and get her (I was not allowed to stay in the waiting room, where I was sitting quietly). They did not call me, my daughter was brought down a back staircase that I did not know about but thank God I was walking outside on the sidewalk when she came out with a lady I didn't even recognize. We talked and I let her know that this is not what I expected to happen. She apologized but no arrangements were made to reassure me that this wouldn't happen again. The next 6 months my husband went to the appointments and there were no issues. I hope this helps at least one person. If we can't set reasonable boundaries and those boundaries be kept then how can we build trust? A degree does not automatically mean that we can just hand our kids over and expect everything to be okay.

This was very unprofessional to stomp off.... went to appt for consult and he wants to immediately…read morepull teeth however Before evening setting the appointment up I pacifically asked if they were going to be pulling teeth or if they believe in just yanking teeth out to try to fix things I did not want any of her teeth pulled and I explained that prior to coming in for the appointment immediately upon arriving they did the photos and Connie was very professional however when the doctor came in he immediately went to starting about pulling teeth and how he wanted teeth to be pulled I advise that I had already told him I was not pulling teeth out of her head that she made those teeth he got up stomped out of the room and left me without even advising me what needed to be done prior or after for that fact very unprofessional I will not be bringing my daughter back

Both of our kids have gone to Stout & Booth for their braces. I cannot say enough good things about…read morethis office. They are so friendly and easy to work with. Dr. Booth is an excellent orthodontist and keeps up to date on the latest treatment options. The office is very comfortable offering cold water, Keurig coffee, fresh baked cookies and a great selection of magazines!

Went in with a serious toothache, wanted it pulled, when I got to see the dentist the pain had…read moresubsided from a max of 10 to barley a one during that minute or to, Dr asked if I was feeling any pain in that tooth(crown had shifted), I told him 5 minutes ago it was a mind-numbing pain but right this second it only hurts if I put pressure on it, Dr said good enough, Im not even going to look at it, make an appointment at the front desk for 2-3 months from n ow and I will look at it then. I was shocked! I left and went to Southeastern Dental and they saw me and took it out immediately.

They are very nice but while cleaning my daughters teeth, broke one . ..she had a hard time dealing…read moreafter it happened.