I have been taking my car to Pallen's for well over 15 years now. They have always done an…read moreexcellent job and are very fair. They don't try to gouge you. They go out of their way to accommodate their customers and provide excellent service.

This place is amazing! My car was overheating on Rt. 2 near the Midde Ridge exit. I was traveling…read moreto Lorain from Columbus Oh. I took the exit and park in the nearest parking lot. A little panic of what to do or where I can have my car repaired. I made a few calls and Pallens Auto place came highly recommended. I called AAA and my car was tow to Pallens Auto Concept. The owner Tom along with his assistant Victor and the entire staff could not have been more friendly and accommodating! Thank you so much, your awesome! The location was easy to find, the office was clean and had large, beautiful fish tanks! In no time my car was fix and ready to keep traveling and at a reasonable price! Next time you are in need of car repairs give Pallens Auto Concepts a call, you will not regret your decision! Carmen Ozbolt

Recently had Juan do some work on my car and I am very happy with the way he does business. When I…read morereached out to him he was quick to respond and was very flexible with his availability. He gave me very competitive pricing and the work he does is professional. He's reliable, honest, and trustworthy. He's now my go to guy for auto repair.

Scam artists! Advertise $54 alignment then when you take it in they give you a BS excuse why they…read morecan't do the alignment and then charge $30 for an inspection fee. Crooks.

Called Friday afternoon and needed new breaks ASAP. Ed said to come in first thing Saturday…read moremorning. The car was done by 1 pm that same day. Wonderful service. We will be sure to come here for all our repairs for the future. Excellent prices.

Lorain Auto has saved me money . They are quick at diagnosis and repair , some places want $500 to…read morelook at your car and $1000 if the have to do anything. That is still cheap compared to dealer rip offs . Most working people hit hard by that kinda crap though . Shops like that are important to Lorain and for people that do not want to overspend . I would pick Lorain Auto and or Underwood Auto they are not about bs ing people or bs. prices.

I Always receive awesome service In a timely, respectful manner. I went to Pallens across the…read morestreet a few years ago paid Them over $1500 and they did not fix a thing. 30 minutes after leaving my Pontiac was back to overheating literally. Lorain Auto did an awesome job of fixing it and every car I've had since then. I send all family and friends there as well. They give me a peace of mind. A lot of mechanics try and overcharge and fix things that doesn't need to be fixed. So thankful Lorain Auto has integrity and I don't even have to worry when it comes to my vehicles.

Great place for quick and affordable service. The guys are very dependable and trustworthy.read more

They sold me a car that was suppose to have zero issues. Before I could even get plates for it I…read morestarted getting error codes preventing me from passing emissions testing. I tried to fix the issue myself but was unable. I reached out to Certified Auto to see if they would help me out, they flat out refused to do anything and told me I should take it to another shop to get fixed. They advertised the vehicle as specifically having no check engine light on it any other issues, this was a total scam. Do not buy from these people.

I originally had a negative issue but they resolved it quickly.read more

I've know Tom for 18years. Has work on our cars and my sister family cars. Never has Tom done any…read morekind of work it didn't need. He in fact has save us money. Tom thank you for your great service!

This service station is great. My family has trusted Tom with our cars for years. They are honest,…read morehave good prices, and the service is top notch. My son recently bought a beautiful used SUV from a dealer but it had a smelly interior. The dealer said they'd take care of it, but they just couldn't get the smell out. We were concerned it would never be right. We took it to A-1 and sure enough, they knew just what to do. Like magic the vehicle is now finally fresh and clean smelling! From oil changes, to tires, to repairs, this is the place to go.

I had an unexpected flat tire from running over something sharp today. (05/08/2026) I called this…read morebusiness and they had a tow truck dispatched immediately and arrived in about ten minutes or so. They repaired my tire successfully and I was on my way in no time. The clerk was very helpful and understanding. I highly recommend this shop.

I bring all my cars here and have for years. They always have time to get you in. Other "chains"…read moreschedule days out and then way over charge. If you're looking for an honest, efficient shop - look no further! They tell it like it is and give options. Big plus - you are supporting a local business. Always amazed to sit in their lobby and witness how well the team communicates and gets things done.

I had issue with the charging system on my Harley I asked them to check it out and with in a week I…read morewas back on my bike after they installed a new stator and performed a safety check on my new bike I highly recommend their services I will be back in the future! Prices are extremely fair for the level of experience you receive and they treat your bike like it's their own personal.

From the owner: Your complete vehicle customization shop, from Window tinting, custom paint, hydro dipping, vehicle…read moredetailing, and everything in between. Call now to set up an appointment or come see us during business hours for a free estimate.