Tom helped us sell our house in Fairfax. We live in Las Vegas and he handled the entire process…read moreflawlessly. Exceptional communication throughout, completely solution oriented and made the process turnkey for us. He organized the buyer requested repairs and double checked completion every step of the way. Tom is very detail oriented. Really appreciate his professionalism and expertise.

My husband and I bought our first house with Tom couldn't have been more pleased with our…read moreexperience. Tom went above and beyond to help us with all our questions as first time home buyers. We had many questions, and he was always able to give us good counsel or very helpful information when making all of these hard decisions. We had a very fast process; we had an initial meeting on a Wednesday, viewed three homes that weekend, and with the amazing help of Tom, submitted a contract that was due Monday morning by 11am - and found out we got the house at 2pm! Needless to say, we had a unique experience, but to have such success as first time home buyers would not have happened without Francis Real Estate Group!! There is no other realtor we would consider using!

I had a very tight window to find a place to live in Washington, DC, and Brandon was able to not…read moreonly put a list together but go in-person to the unit to film and send footage so I could make an informed decision. From the time of contact to the signing of the lease, a week or just over had passed - really impressive. Always available and professional. Definitely, the type of realtor you are looking for!

Brandon is the best realtor we've ever worked with. He is transparent, up-front, and provides…read morehelpful input and guidance from start to finish. The home buying/selling process can be incredibly stressful, and working with him made it nearly effortless on our part. My wife and I strongly recommend him to anybody looking for an honest partner who can give real-time advice; best of all, he always goes the extra mile without even being asked. Whether a buyers or sellers market, he will get you the best outcome possible 10 out of 10 times. Thanks, Brandon!!

Sita was the listing agent on a property we were interested in. My realtor communicated with her…read moreand we came to a verbal agreement about her listing. She requested we send cashiers check via mail. I was happy to Zelle/Venmo/bring cash to her, but she requested the cashiers checks. We sent them on a Thursday and the checks were set to arrive on the following Monday. Monday comes and USPS says the checks are still in transit. We reach out to Sita to let her know they are delayed and we do not hear any response. We wait all the way until Friday to hear anything, after personally contacting her. At this point we are worried our checks were lost in the mail because USPS says they can't find them. Sita finally replies to us and tells us that they decided to go with another tenant for this property. This is after we received a draft lease from them, verbally agreed, and sent thousands of dollars as a down payment. Apparently, the checks arrived on Tuesday of that week, only 1 day later than originally expected. Sita did not tell us or communicate with us until Friday. Her reasons for choosing a different tenant were: our down payment showing up late and us being difficult about our move-in date. (They wanted to move the original move-in date back by a week to do repairs. We asked if we could move in a little earlier since we were moving from out of state. We did not make any insane requests.) This is my side of the story. There could be a better explanation for why we were treated as such; however, we were greatly offended by the lack of respect that we received.

Sita is awesome! We were first time home buyers, and she made the whole process understandable and…read morestraight-forward. Even before we officially hired her, she was offering to visit houses with us. She continued to advocate for us and helped us evaluate how to craft our best offer. The DMV market is, of course, very competitive, so she helped us evaluate whether a house was worth the price and how to make our offer more competitive when the house was worth it. Throughout the process, she was very organized, responded quickly, and provided us with countless quality recommendations for other home buying experts (lender, inspector, etc).

My wife and I worked with Kathy and Paul to sell our condo and buy a new single-family home in the…read moreDC-metro area. Kathy helped us find a great area to live in; we were not familiar with the different parts of northern Virginia, and Kathy knew exactly which neighborhoods fit what we were looking for. She and her team staged our condo beautifully, and it sold quickly after it went on the market. Kathy has a fantastic network of real estate professionals to work with, including loan agents, inspectors, general contractors, etc., and every person we dealt with was phenomenal. Since buying our new home, Kathy has advised us on design choices and ideas for upgrades, which has helped us feel settled here. Working with Kathy and her team was like having family help you find a place to live; they really care about making sure you love your new home and the area you live in. Kathy and everyone from her team are highly personable, honest, energetic, and they made the difficult process of buying and selling a home so much less stressful for us. We have recommended Shepard/Fong Real Estate to our family and friends and will continue to work with this group for as long as we live in this area.

Kathy is AMAZING! We feel so fortunate that she worked with us throughout the process of listing…read moreand selling our home. She helped get our house ready; she knew everyone and everything and was an amazing resource. Her knowledge made all the difference! Kathy and her team make it all work and work well.

MJ Sheckles: can't listen, wastes your time, disrespectful…read more Got a call from a booker for realtor MJ Sheckels, KW Preferred Properties, that a client wanted to view my rental home. Last night, left MJ both an email and vm with my cell and the address confirming a 1pm showing today. When I didn't hear back, I called again this morning. MJ constantly interrupted me, assured me the client was out and about looking at properties and would be there at 1pm. I couldn't finish a sentence, she just kept running me over. I guess what property owners have to say isn't as important as MJ talking at us. Sent her a text when I arrived at the property. You know how this story ends: MJ was so sorry, the appointment was made by mistake, the client was not coming. Maybe stop interrupting, learn to listen, check your vm, read your email so reviews like this won't need to be written.

I just received a phone call from someone named Arthur from Keller Williams. He said that one of…read moremy neighbors on Lilac just sold their house for above listing price. Who the hell calls someone they don't know to say that? I'm not interested in selling my house, and certainly would never consider engaging a cold call like that for listing my property. Shame on you Keller Williams for calling private cell phone numbers and even attempting to use this sleazy strategy. Arthur called me from the following number 202-505-4777. I would give zero stars if that was an option. My mother is a real estate agent and I personally know about 20 agents that are friends of mine. Any of them stand a chance of getting my listing whenever I choose to do business with them but I'll never do business with Keller Williams because of this.

Isabella Schnider is totally unprofessional. I visited a house that I was interested in renting,…read moreshe confirmed verbally that they would take my application above others, then she confirmed in writing that we were to expect a lease and so it was okay to stop looking at other houses. She then proceeded to ghost me for several days before finally telling me that the owners would be renting to a friend! This set us back considerably in our house search (on top of being a major emotional letdown). She could care less. Wouldn't even refund our application fee. Total scam.

5 stars all the way! Mandy Rehm was excellent. She listened to our needs and knew exactly how to…read morestage our house to get it sold. Top notch agent, excellent costumer service. She sold our house within 3 months and our house was on the market with different agents for over a year. I highly recommend her. Thank you MANDY!!

I came in looking for a rug for my new apartment and left with something much more meaningful, a…read moregenuine connection. The owner, Ali, was incredibly kind and full of wisdom. Spending time with him felt like sitting with a grandfather. There was no pressure to buy anything; he simply wanted to share his knowledge and help me understand what I was looking for. He even served me tea, which made the whole experience feel warm and personal, like home. If you're looking for an authentic, heartfelt experience (and not just a transaction), this is the place. I can't recommend it enough (seriously).

Great selection. Mr. Adabi is knowledgeable and very friendly and helpful. Kind of like spending…read moretime with your grandfather.

Here's the update: The BMP (rain garden) had to be redone…read morebecause it wasn't draining, and I had a mosquito issues. Tried to address it with Monarch first, they told me to basically take a hike. Went to Fairfax county who forced them to redo the BMP. Fast forward to months later, my yard looks like a war zone. Why? I have a ravine in the front yard. They redid the front yard design without showing us the plan. My sprinklers were cut up, driveway damaged. Monarch wants me to sign off on an agreement to remove all of the bad reviews first before they'll finish the work. I have two holes on the basement ceiling which they caused and refuse to fix. The hole was to try to locate the issues on the main floor which feels loose. I had the floors inspected and several issues was found which have yet to be fixed. I still have bowing walls I finally had to have the ceiling drywall issues fixed by my own contractors We still have poor airflow on the mainfloor and basement because the duct wasn't adequately sized. They did add two dampers on the mainfloor and upstairs which didn't help The driveway and walkway continue to crumble. The garage slab continues to crack and have completely seperated from the wall structure. I had a structural engineer assessed and found many issues Monarch have repeatedly dragged their feet on completing their feet on completing the work. The last email from Jason Furtek basically said that the warrant have expired, and they're not finishing the work.

professional team and they did amazing job building our dream home. they are very friendlyread more