Our wonderful experience started with the first call. Joshua was professional, intelligent and helpful. The experience on the phone, led us to visit the store where Joshua was patient, very helpful in answering questions and absolutely no pressure. Great experience and I would recommend them to anyone. Happy on Whidbey! read more

Wow, I never thought I would rate a mattress store 5 stars, yet here I am. My partner is tired of our bed, but we have very different opinions on beds. We went to Mattress Firm first, where they pushed the split king (so buying 2 twin beds of our preferences). We liked the idea. Hated a few other mattress stores. Went here as a last stop to just see what they had. We met Joshua, who was incredible. He explained that 2 separate twins would be the most expensive possible option and that he was sure he would find something for us to agree on. He was right. We tried out 5 beds alongside him and he asked us questions to narrow down our search and figure out what we were actually looking for. We fell in LOVE with the Avocado mattress. It was actually medium-soft, though my partner wanted a firm bed, but so supportive and comfy that he fell for it. It really was the best of all the things we wanted and easily our favorite. Joshua was super helpful in both his methodology and the info we got. He honored a sale for us, helped us pick out pillows, and gave us just the right amount of care without overwhelming us. We were back in to purchase the next day and are now awaiting delivery! Yay! These guys are the real deal. They are not owned by any big companies, so are able to speak candidly on brands and really hone in on what will work best, not meeting sales quotas. We felt like they were honest AND had the best selection. Looking back, this is the only mattress store where I really felt comfortable and like I was in good hands. read more

I will start with the ending of my experience at ESC Mattress Center. I bought a middle level, floor model, mattress. And now I will tell you why. My son and I spent about 3 interesting hours with a salesman, who is a part owner of the company. My son learned that about two years ago when he and his wife spent time in this store. When he knew that I needed a new mattress, he recommended this place because they had had an informative visit with one of the owners there. This man welcomed us when we arrived. He remembered my son's face, but not his name. Anyway, I told him what mattress I had, and why I wanted a new one, and what features were important to me. He listened intently and started having me try mattresses, and asked me questions about my experience laying down on each one. I tried 4 of them, and I liked them all, but the 5th one, when I laid down, felt like it was crafted especially for me. Joshua, the owner/salesman, re-explained the mattress features that made me feel that way. Now that is why, I bought the mattress, that I did, from them. Think about it, a salesman who listens intently to you, and explains how your needs can be meant, and then graphically, shows you how your body's needs can be meant, and re-explains why the mattress features are related to what your needs are, is a good, interesting, and informative one. Also, he gave me a good price that fit into my budget AND he is going to deliver it, himself, on Tuesday Night! I will review the delivery and later, my review of the product!!! read more

Huge shout-out to the dynamic duo owners, William and Joshua, from ESC Mattress Center! They just delivered and set up my mattress with incredible care and attention to detail. Their friendliness, respect for cleanliness, and seamless teamwork made the whole experience outstanding! Truly top-notch service from two MORE than AMAZING owners-- THANK YOU for going above and beyond... YOU made my day and I'm SO happy!!! read more

Had a great experience at ESC! The sales associates let my wife and I take our time and were not pushy at all. They explained the differences between the mattresses we were shopping for and the value you receive in the higher priced options in a way that made sense. It was a process, as my wife would prefer to sleep on a board and I love the plush feel. After we agreed on a bed everything stayed smooth with delivery. Thanks ESC. read more

My wife and I just moved to the area and needed a new mattress. Alex greeted us warmly, guiding us through the options with expertise until we found the perfect fit. His service was outstanding, and his welcoming attitude truly made us feel at home in the area. Thank you, Alex!" read more

I have never had such a good experience shopping for a mattress than at ESC. The second we walked in William greeted us and let us check out mattresses on our own. After some time he checked in and was very informative about all the mattresses and questions we had. He really helped us figure out a mattress that's best for my husband and I. He was helpful and far from pushy like other places. We weren't planning to buy that day but he let us know that if we are shopping around and have any questions to just give them a call, which was super nice! We came back 2 weeks later to purchase! read more

ESC Mattress Center is the best place to buy a mattress! The guys there are awesome and will make sure you get the right bed for each persons sleep needs. They have a great selection and prices you can't beat. ESC Mattress Center is the only place I buy beds. read more

Recently I had the misfortune of experiencing an apartment fire in my complex which resulted in three units being impacted, mine included. Quite a few items were damaged and that included my bed, so that meant the arduous task of bed hunting. I tried a few stores around the Everett area and started with some of the well known brand name places with no luck. Everything I found was basically the same thing - hard sales, average product and disinterested staff. That was when I found ESC. Upon entering ESC Mattress Center I was greeted by Joshua and told him what had happened, my issues and concerns. He was able to walk me through quite a few different models (explaining the different types of fillings, pros and cons, etc) and worked with my budget and a few unusual requirements (I needed a higher than standard frame and needed a firmer than normal mattress). Joshua was able to showcase the great selection available and we explored a few different options, and with his knowledge I was able to select the mattress I now have (spoiler alert). After finding the perfect mattress for me, he was able to walk me through the various options available including a selection of sheets and mattress protectors - which was great because he was able to point out some clauses in the warranty that I hadn't known about (ALWAYS get a mattress protector). He took me through the ins and outs of my mattress and its warranty and told me exactly what to expect once I had committed to the purchase. Leading up to the delivery date I was kept informed about the status of my mattress and was given a time that would work for my schedule. Then on the delivery day, Joshua and his team kept me in the loop about their ETA and then delivered exactly on time (which was also delivered four days ahead of schedule which I greatly appreciated). ESC Mattress Center were fantastic to deal with and I cannot recommend them highly enough. read more

I was in the market for a new mattress and was just planning to go to the major chain store that is located on nearly every corner (at least it seems that way), but the day I planned to shop, I received a coupon in the mail from ESC. I figured why not since I'd rather support a local business anyways. We went to the store and Joshua helped us. We knew what we wanted for the most part, which made it easy, but he was very knowledgeable about the mattresses and had us try a few kinds to make sure we got what would work best for us. Once we found the one we wanted, we had to leave since we were on a time limit and came back the next day to purchase it. The day we went back to buy the mattress, we had found it on sale at another store and showed them the website. After verifying, they matched it with no issues. I highly recommend this store! They have just as many options as any other store without the high pressure sales tactics and they're super friendly people as well! Side note: COVID precautions are taken while trying mattresses too so you can feel comfortable while in there! read more

So I went in wanting to see the Dreamcloud line. The owner immediately was bashing Dreamcloud and making me feel like I don't know what I needed. I had done a lot of research on my own but I was open to listening to him. His "bedside" manner was as if I was ignorant of beds. He ultimately was pushing me towards any other bed. I made a comment about not wanting memory foam as I've slept on it and he again treated me like I'm clueless. We left shortly thereafter. I personally will never go back. However, I gave it two stars versus zero because if you need that kind of attention and you truly don't know what you are looking for, he would be a great salesman. He needs to read the room. I also got the impression that just because I was looking at Dreamcloud means I don't have a big budget. I kinda wanted to be like Pretty Woman and go back in showing everything I bought to him and say "Big Mistake". Don't judge. read more

My husband and I bought our very first mattress back in the beginning of March from ESC and we absolutely love it! We had no idea what we were looking for or what we needed. I wanted something soft and squishy and my husband just wanted something comfortable. We told Joshua our sleeping habits and patterns and he helped us narrow our search down to a few mattresses. He helped us find a mattress that doesn't hurt my hips while it helps my husband to stop tossing and turning all night. Covid makes things so unpredictable but ESC takes safety precautions with covers for each customer so you can still try out the mattresses. If you're thinking of buying a new mattress, go see Joshua! read more

Just purchased our second mattress from Josh. Once again, top notch service and an amazing deal. We had to get a bigger bed for our growing son. We knew off the bat this was the only place that we were going to purchase from. Josh remembered us even though it had been a bit. Amazing service, Knowledgeable and great deal. Thanks again! read more

I did days of homework and researching before I went to ESC.....I wanted to know how to pick out the right mattress. I liked the idea ESC has stayed in business in the Everett area for almost 25 years....it means they are doing something right. That was important to me....trusting people who sold to me. Today William helped me and I can say that I could not be happier. No pressure, no slick sales pitches....and he knew what he was talking about. I wanted a chemical free mattress and found what I needed with a Green Harvest model. The trial period is very generous. Really excited to get my new healthy chemical free mattress....and SO HAPPY I did my research and went then picked ESC to help me. William is great. read more

Josh was very helpful in talking a new mattress but then he could leave us alone to sort out what we wanted . We thought that going to 3-4 stores on Ev Mall Way was necessary that day. But the way they explained and showed us options , the one year buy back they have now, the disposables you can use to lay on the mattresses, we liked what they have. No need to go to the other stores , by the time we did that we'd forget what bed we liked . As with everything these days the mattress took a couple weeks to show up. They delivered to our house , made it quick and simple , set it up for us , we've had 3 nights on our new mattress and are thrilled with our decision . Why buy a mattress anywhere else ??? HAHAHA read more

We were out shopping for a new mattress for our daughter and ended up here. We were pleasantly surprised with the options we were presented and their ability to accommodate our price range. If you are in the market for a mattress this is the place to go. You can sense the passion they pour into their business and you won't feel pressure of purchase like you do from other places. Definitely top notch, knowledgable salesmen here to help you through what can feel like a daunting process. Can't say enough about the quality of both their products and customer service!! read more

Just had a super awesome experience at ESC Mattress Center with one of the owners William. No pressure - just good community, neighborly conversation and great info. We are using our Sealy Mattress warranty and he helped us figure out a great way to move through picking a bed that is 'comparable ' so that the process goes painlessly. Im glad for the warranty. If you are looking For a bed / bedding check out this local business that is established with their neighbors in mind. read more

These gentlemen are so helpful when you need assistance in picking out the right mattress. They're so patient as they never pressured us to buy a mattress right then and there. Any questions we had were extensively answered with great intellect. Will has been in the mattress business for 10 years, so he knows the ins and the outs and is very knowledgeable about his craft. I highly recommend this store. We left feeling confident that we were in the right hands and that we purchased a great, quality mattress that fit both of our needs and because of that, I will sleep well tonight. Pun intended. read more

Mattress shopping has never been something I have looked forward to -- but it was time and we had to do it. We tried one local firm and were not comfortable at all. Then I did a google search and we decided to try ESC Mattress. We are very glad we found them. The whole process was easy going. We never felt any pressure and had all our questions answered. We love our new set. read more

My wife and I are one year either side of 80. Our experience's with mattresses/retailers has been disastrous the past five years. We dumped our 17 year old mattresses in 2016 for a pair of Tempurpedic's, master, and guest bedroom. On year 5 we said enough is enough! The two mattresses were stiff and unyielding, and the height was such that adding mattress pads would have meant adding steps to get into bed! I went on line and bought a highly recommended mattress for side sleepers from what looked like a legit website. In two months we knew we had made a big mistake. Wife is 100 lbs., I'm 150, and the bed was made for folks a whole lot heavier than we two. The thought of going on line, or mattress shopping in person, a third time had us shaking out heads, but it had to be done. Fortunately and by pure luck, we read a one page write-up in the Whidbey Times ( we live on Whidbey Island, WA ) from ESC, not touting their mattresses, but offering guidance regarding mattress reviewers. In substance, they said that despite the promise that they were independent, they were bought and paid for by the company's they reviewed. After our earlier experience, we agreed, we needed to meet these guys. On that note, we took a run over to Everett to check out ESC this February. I called before hand and asked Joshua if he would line up five mattresses, the first being like quicksand and ratcheting up to slightly above soft. He said come on over. We arrived ( great Covid safety ), however the mattresses were lined out not as I asked, but random to cover the range I had requested. I thought that to be a better idea than my request. We OK'd it, and began the 30 minute, per bed, check. After three hours, we kept coming back to the same bed, gave it 30 more minutes, and said "Lets do it". I won't go into pricing, but it was a POSH-LAVISH latex, and believe me, the two of us, gasped for a second, and then said again, lets do it. The deal was fair, the warranties excellent, and the delivery was done by Joshua and his partner two weeks later on a Sunday night. They took all the time we needed to understand the workings of the remotes ( we got the adjusting frame and the split V King. That's a mattress with a V, cut 3 feet long top center, so its one mattress and not two pushed together). Joshua also showed me how to make the bed with all the elastic straps needed for the separate tops. Its a feat I have now mastered. I write this 6 weeks after getting the bed because I wanted to make sure we did the right thing. And man- o- man did we. We don't squirm for comfort, we can turn side to side effortlessly, the latex is not sensitive to cold and harden up when we raise the windows at night. The feel is unlike any other mattress we have owned in 50 years of marriage....soft, not squishy, supportive in shoulder, hips and back, plenty of side support and no smell like other foam owners complain about. In summary, excellent inventory, solid owners, knowledgeable on product, no pushing to a product paying higher commissions, quick and clean delivery, and Joshua followed up a week later to check all was ok. In a really nasty business full of misleading reviews and pushy sales folk this was one sweet purchase. Five stars all the way. read more

Awesome fast amazing service! I couldn't be happier! They delivered it the day of buying it. Definitely will be buying other furniture in the future from this store. read more

I bought a mattress here for my child who has trouble sleeping. Like the other reviews say: no pressure, tons of good information and help choosing the right mattress, very good price, and perfect delivery. Absolutely go here (and not to the chain mattress store)! My child now falls asleep so much faster, and wakes up rested and happy. read more

Great local mattress shop. William, one of the owners, knows his stuff. They have a great approach to mattress shopping that led us to find our one :-) ... start here if you are mattress shopping! read more

I am thankful for these guys and their store EVERY single night when I go to bed. I love our bed! Customer service? I don't think you could find better. They are knowledgeable and honest. They will give you their professional opinion but let you make up your own mind with no pressure, at all. Skip the big box stores and shop local. You won't regret it. I don't know why you would buy a bed anywhere else. read more

My husband and I visited the ESC Mattress Center end of February 2020. We had gone to so many mattress firm locations in Tukwila & Seattle prior to visiting ESC. Everywhere we went the sales staff was constantly asking us questions & giving us stats on mattresses. We just needed some breathing room to really test them out on our own. ESC Mattress Center was the opposite. They were understanding of our needs and provided information when we asked for it. ESC Mattress Center had the Stearns & Foster mattress we were looking for & we were excited to finally invest in a quality mattress. So happy we made the trek from Seattle! read more

Best place to buy a Mattress! The owners were both extremely friendly, knowledgeable, patient and helpful. We scheduled an appointment to come in to practice social distancing. The store was very clean and well laid out. They had an excellent selection of mattresses, bed frames, sheets and pillows. They delivered and set up quickly and took our old bed off our hands. We are absolutely in love with our new mattress and frame. The best nights sleep we ever had and the frame is out of this world! Massage, Lounge, Mood lighting and lumbar support features. I can't believe we waited so long to replace our old bed. Highly recommend ESC Mattress Center! read more

Husband and I have been looking for a mattress for a couple years. We have laid on plenty of floor models. Just never the right price for quality. We went in this store because of reviews. Guy was arrogant. My husband didn't like his approach right from start. I proceeded to look around. This sales guy told me because we didnt lay on any of his mattresses we were never going to find one. Basically because we have taken so long to find a mattress, we are doing it wrong. Completely arrogant approach. Never recommending this place to anyone. I dont care how much you know about a mattress, you don't know my body or how we sleep. End of story! read more

The store looks nice on the inside, but as soon as I walked in and started to have a conversation with the owner, he became defensive and rude. All I said was that I had noticed some negative reviews for this type of mattress, to which he looked at me like I was a complete moron and argued with me. I then asked if having a firm mattress will be more durable in the long term. My mistake, I will never ask such an off color question again because he then proceeded to make me feel even more like an idiot by telling me in a condescending tone that "firmness has literally nothing to do with longevity". I'm not sure what his deal is, but I will never go back, and instead bought a mattress from Mattress Depot. Far better customer service there. I would give 0 stars if possible. read more

I needed new box springs for two beds. They had what I needed and gave great advice. No pressure just great salesmanship! Totally impressed with ESC Mattress!! read more

Hands down the best mattress center. This small center is all about customer service and making sure all needs are met. Bill and William made both of my experiences comfortable and chill. I will definitely be returning for any fire mattress needs and would recommend this business to everyone! read more

The guys at ESC Matress were very helpful and knowledgeable. They're low pressure sales tactics were a breath of fresh air. I really appreciated it. I could tell that they really are passionate about getting people a good quality mattress for an affordable price. I love my new bed. I'll definitely be back and I'd recommend them to anyone. read more

Great experience here- very covid conscientious with personal disposable covers for trying out the mattresses. William was very helpful and honest - answered all my questions then left me alone when i wanted to try out the mattresses. Knowledgeable staff and great selection. He can get you the best mattress for the money that fits you. Highly recommend! I am having my new mattress delivered next Monday can't wait! read more

Ok Wil and Bill and are top notch, these guys where the best at a competing company and decided to go on their own starting ESC; good for them, this is what makes America! No one is on commission at ESC, they just make sure you get the right mattress from the beginning. You know how you go into some mattress stores and it feels like the pushy dirty used cars salesmen is coming after you, not here, they are super professional. I literally went in thier 4 times trying beds to make sure we had the right one and never once did I feel pressured and they were always great to work with. Thanks guys, our lives are truly better for your hard work. read more

ESC Mattress is awesome! I love supporting local businesses and these guys get it right. Top notch knowlege, great prices, and the owners are so enjoyable to work with. They make what would be an otherwise stressful purchase easy, simple and fun. Thank you Will, Bill, and Josh! read more

I went in looking to purchase a new mattress, not knowing much about mattresses other than what I think is comfortable I was nervous to begin shopping . My experience was amazing at ESC Mattress, there was no feeling like someone was trying to " sell " me on something. I had the pleasure to work with Josh , he showed me multiple options for support and comfort . Once we found out what i needed he showed me varies options depending on my price point. He provided me with all the information to make a decision. He is very honest and knowledgeable throughout the process. The store is kept very clean , and they have disposable "bed sheets" to use while trying out the mattresses . I would highly recommend ESC mattress to anyone looking for a new mattress !! read more

This is a great place to look for a mattress. The owners are super helpful without being pushy. Very knowledgeable about issues and back problems. Very easy to schedule delivery time. I would highly recommend them for their store and service. read more

Great service.. Today we went to buy a mattress, we didn't what we were looking for, but those nice guys helped us to decide with their great knowledge.. Very happy with the purchase. read more

Since I used to work at Sleep Country (before the buy outs), I'm fairly mattress savvy and dreaded the 'sales' experience, but needed a bed NOW for a caregiver situation. I contacted William's wife to see if he could help as I figured the store was still closed due to the pandemic. I knew he and a couple other co-workers had opened this new store to escape the 'sales' environment a couple years ago and he had always been very considerate and fair to his customers when we worked together. Will was able to handle fitting my specific need over the phone and still provide next day front door delivery! I'm VERY grateful with the quick service and attention to customer needs. I figured I'd be waiting at least a week.. Even without our current pandemic, I don't think I would have received the same level of care anywhere else. THANK YOU WILL!! read more

We were out on a mission to find a new mattress, and actually stumbled upon this place. Will and Bill did such an excellent job helping us figure out what kind of mattress would be best for us, and educating us about different materials and structures of mattresses. The owners have many years of experience in the business and left the corporate mattress stores to start their own. We took what these fellows told us and went out to compare at another store. We ended up returning to ESC to purchase our bed. Check this place out, and support local businesses! read more

No NO NO I highly recommend that you DO NOT shop here. I had a terrible experience there as I was just looking around and they tryed to high pressure me into buying a mattress that I had no desire of purchasing. The salesman were Very rude and told me I would never find a better mattress then with them. Well I did I went to mattress city as was suggested by my boyfriend/fiancé and found great salesman, no high-pressure and the mattress that I was looking for originally. read more