Low pressure, informative, and fair pricing. The owner helped me - he founded Mattress Depot a few…read moredecades ago, and clearly knows his stuff! We are very happy with our mattress. They deliver for free, and have a good exchange policy. They threw in a waterproof mattress protector for free, which I assume is to make sure if you choose to exchange your mattress, it will be in good shape.

Excellent customer service, friendly, Will made it a fun shopping experience…read more Will -- thank you so much for your help. With your guidance, I have high confidence that we got exactly what we were looking for.

Mattress had a good product at a reasonable price…read more But their delivery left us with a bad taste in our mouth. They brought in the mattress and adjustable base, asking where it should be installed. The delivery guys sort of pretended to act like they would not set up the bed, even though it was obviously included even though that is what we been arranged. They had a well rehearsed stage production between each delivery man of how it used to be $40 but had recently increased to $80. The stage play went on for 5 minutes, acknowledging that there was no additional fee but they would not set up the mattress without the payoff. They had the whole script and we were not prepared. I should have interupted with their distributor on the phone but they said that was not possible. I would not want to be scammed, so went with a more trusted vendor for our second mattress a couple of weeks later. Be warned and prepared.

Andy assisted us in picking out beds for our two kids. He was amazing, quick, efficient but did not…read moremake us feel rushed. Addressed all our questions and allowed our kids to take their time in picking things out. He definitely went out of his way to help us and really enjoyed the experience. Would definitely recommend Mattress Depot above the other mattress places in the area.

First of all, what an amazing experience! Nicole was very informative, and helped us find exactly…read morewhat we were looking for in our price range. Her sales skills are evident, while being very personable! What was already a memorable experience became even better with Reggie. Customer connections are on point at mattress firm! Thank you so much for such a great experience! Does mattress firm give raises because..... they should. Thank you both so much!!!

Summary: I had a fantastic experience at Mattress Firm in…read moreLynnwood, thanks to the exceptional help from a young man named Tyler. He helped me find the perfect mattress for my needs without any pressure or upselling. His knowledge, professionalism, and dedication to customer satisfaction made the experience five stars. If you're looking for a new mattress, definitely go see Tyler--he's great! Ambience (4/5): The store is well-organized, clean, and easy to navigate. It's a relaxed environment, perfect for trying out different mattresses without feeling rushed or pressured. Authenticity (N/A): No specific rating for authenticity here, but the experience felt genuine and focused on customer satisfaction rather than pushing for a sale. Tyler made the entire process feel comfortable and authentic. Product Quality (5/5): I found a really comfortable and firm mattress that was exactly what I needed. Tyler worked with me to find the best value for my money, ensuring I got a great deal without sacrificing quality. The mattress I chose is perfect, and I'm very happy with the purchase. Cost (5/5): Tyler was upfront and honest about the prices, making sure I got the best value for my budget. There was no pressure to spend more than I wanted, and I appreciated that he didn't try to push higher-priced options unnecessarily. It felt like a great deal for the quality I received. Service (5/5): The service was outstanding, thanks to Tyler. He was knowledgeable, patient, and really focused on meeting my needs. He allowed me to try out as many beds as I wanted without rushing or pressuring me, and he was always available to answer questions. Tyler even mentioned that if I wanted to come back for an upgrade in the future, he'd be happy to help. His service was top-notch, and I'd highly recommend working with him. Tips for Visiting: 1. Ask for Tyler: If you're in the market for a mattress, ask for Tyler when you visit. He's incredibly knowledgeable and will work with you to find the best option without any pressure. 2. Great value: The store offers a wide range of mattresses, and with Tyler's help, you can find the best value for your money. 3. Try before you buy: Take your time trying out different mattresses--Tyler won't rush you, and the store environment is very relaxed, allowing you to make the best choice.

What an incredible mattress-buying experience! I mean that. And I'll be honest - I was really…read moreapprehensive to walk into a mattress store, any mattress store, terrified we were going to be hounded and pushed and cornered into buying something more expensive or more complicated than we needed. I was bracing for the worst... And yet, this was seriously the most fun I've ever had buying just about anything! I did do my research before picking Mattress City in Shoreline, having looked for well-reviewed mattress stores - which this is - so I wasn't totally surprised when the sales associates were pleasant - but then they turned out to be so much more than that! Emily and Trinity were knowledgeable, patient, positive, and just about the friendliest and most genuinely upbeat salespeople I've ever had the pleasure of interacting with! They gave us a multitude of options and didn't press us to buy the most expensive mattress or the highest tech mattress, and let us take our time with zero pressure. Emily even offered me a brand new, clean pillowcase right out of the package to put on a pillow so I could shake off my heebie-jeebies of other heads and faces having laid on it, haha. It was a very thoughtful gesture. While we ended up purchasing a mattress a bit over what we had budgeted, that was totally on us. Emily and Trinity were both very supportive of our purchasing the lower-priced model, but then we just kind of shifted gears and went with the fancier mattress - which I know we're going to love! It's a true credit to them that we honestly felt free to spend a little or a lot, and knew we would still receive the same super friendly enthusiasm either way. They even managed to arrange for delivery within 24 hours, which was a true bonus! We won't forget this incredibly positive experience any time soon. Absolutely highly recommend Shoreline Mattress City!

Don't buy a pillow here! I paid $100 for a pillow that I was told had a three-year warranty,…read moreimplying it could be returned. When I went to return it shortly after buying it because it was too high for my head/neck, I was told that it cannot be returned for comfort reasons and the warranty only covers defects but not comfort. That is not what I was led to believe when I bought it.

Our Sleep Specialist, Zach, was absolutely terrific to work with. His knowledge of the products,…read morehis professionalism, and his friendly, welcoming manner made our experience exceptional. Sleep Specialists like Zach truly set Mattress Firm apart from the competition -- if they provide genuine service like Zach, listen carefully, and guide customers with confidence and care they are what makes Mattress Firm a great company. We will certainly recommend Mattress Firm, and especially the Alderwood location, to our friends. And without hesitation, we highly recommend Zach for anyone looking for expert support in choosing the right mattress.

It started off with a phone call inquiring about a firmer mattress to help me with some back issues…read moreI've been experiencing. Luckily I spoke to Zach Slagle and he was so knowledgeable and professional and spent so much time explaining why people have issues with sleep and getting the right fit is so importan. After going in and meeting him in person, he just blew us away with his Customer Service, knowledge, professionalism, and the time he spent with us was amazing! If you are looking for a new mattress, need help in finding a perfect mattress to help you sleep better, we highly highly recommend Zach at Mattress Firm in Alderwood. Could not say enough good things about this young man.

I just had a great experience with Brandy and the team at Furniture World! I'd gone to several…read moredifferent furniture stores and narrowed down what I was looking for in terms of style and color, and the fact that I definitely wanted the brand, Stanton, but with the long lead times for all ordered furniture, was referred to Furniture World because they have access to a large number of styles in stock. Specifically, with Stanton. (If you're not aware, it's a furniture manufacturer based in Oregon with great quality and fabulous warranty.) Anyway, I went and Brandy was the PERFECT combination of available, helpful, and not pushy. I was able to explore and try different pieces, ask questions, and she gave great recommendations. She was beyond patient while I FaceTimed my husband, shared dimensions, and even helped me drag cushions outside to see the colors in the daylight. They have great availability for arranging delivery, and it's very reasonable. Another quick side note that just made me pleased to shop here: A gentleman came in while I was there looking for office chairs, and while it's not a product they sell, Brandy still gave him recommendations and advice on where to go for a good selection. Finally, the atmosphere among the people working there was exactly what you'd hope for. It's not a team of salespeople competing against each other for a sale, it's people that seemed to genuinely enjoy each other's company, chatting about life outside of work, what you'd hope for in a work environment. Highly recommend Brandy and the team at Furniture World!

Service wasn't great. Once the salesman realized we were shopping around and weren't going to buy…read morethat day he walked away and went to talk with the other employees. There were no other customers in the store and we had to approach them and interrupt their story time everytime we had questions. The showroom itself was a little dingy but their selection of pieces was okay.

Shout out to JONI HALGREN at Mor Furniture in Lynwood, WA. If you need any type of furniture, we…read moreencourage you to stop by & see Joni ~ she is exceptionally creative/helpful & knowledgeable. Note: We haven't been furniture shopping in many, many years. Today we walked into Mor Furniture to get some ideas....had NO intention of buying...just looking! We ended up purchasing four rooms of furniture - yes, she's that good at her job!!! Suffice to say, we were very impressed with Joni! She deserves high praise for her efforts on our behalf today!

Chetan had knowledgeable skills and excellent customer service. He did not pressure us into…read morebuying furniture. He introduced himself and let us roam the floor. We ended up buying 4 pieces of furniture! He is the man to go see for your next move or just remodeling or whatever your needs may be. Great experience!!!

I would give zero stars if I could. Wayne messed up my…read moreorder, never let me know the machine broke and my order would be late, then shipped it to a different address. When I called to ask what happened and when I would get my bed, he was rude and raising his voice at me. He made errors and had the audicity to give me attitude. I should never have bought a bed from here. No wonder they are going out of business.

Great experience with Sweet Cody and Devin. He was very knowledgeable and spent all the time…read morewith us that we needed to make a good decision on our new mattress! Can't wait to get it. Thanks again!!

I have began shopping for a new mattress. I really need educating on what type of comfort levels…read morequality etc. I popped in June 19th and had a nice conversation with Richard he gathered some information and ask when did I replace my mattress I thought 10years or so. I recall purchasing at this location so he was able to look up my last order. Surprise my current mattress is only 4 years old. He recommend filling a claim as it is under 10 yrs. I submitted and within 4 days I had my claim processed and approved. In the meantime i did my research and been to a few different stores and knew what I wanted. Richard was extremely polite and listened to my additional questions and concerns. I purchased my mattress without any hitch. Thank you Richard and manager Clay for a good buying experience

Zach is very knowledgeable and patient, really taking the time to listen to our needs. He asked…read morelots of questions to understand what we were looking for and didn't try to push us towards the expensive options. Instead, he found the perfect mattress for us, one we didn't even know we'd love until we tried it. We learned so much during our visit, and we'll definitely be back!

John welcomed us into the showroom and made us feel comfortable! We got to try out each mattress…read more(they provided us with our own pillow cover due to covid restrictions). He gave us recommendations and insight on the differences between not only the models they sell but their competitors. With that insight we decided to still check out other bed in a box and mattress brands and we just couldn't get enough of the customer service John provided. The next day we came back and it was great because there was a flash sale and it really helped with making our purchase even easier. Plus they offer 100 night trail and a 10 year warranty and the special offer include free pillows and sheets (we upgraded our pillows and also got the mattress protector). Yesterday we got our order delivered and set up was a breeze and we absolutely love our purple hybrid premier 3! Thanks again to John and The Purple Alderwood Mall location!

I went into the store to buy king-size pillows and had a disappointing experience. The guy with the…read morebeard was working and seemed uninterested in helping. I asked him several questions, and all he did was point at things instead of providing clear answers. When I specifically asked about trying the King Harmony Pillow in a low profile, he just pointed and said, "I think it's that," without even offering a pillow covering to test it properly. The lack of effort and judgmental attitude was unacceptable. Because of this poor service, I left without making a purchase and will be going to another Purple location where customer service is taken seriously. This store just lost a sale.