customer service was terrible slammed the register and the fragrances when i told her we didn't…read morewant to buy them after only asking the price. horrible store

I been a loyal customer for 10 years, today I went to buy a cute gift bag for a birthday party that…read morecaught my eye, it was a convenient stop at the time. I tried to purchase the bag, employee asked me three times if that's all I'll purchase, which I responded three times yes, she rang me up, I then i asked nicely could I please have some white paper that they put inside when you complete your purchase, she told me it's only for customers, to which i was surprised it may not be my usual purchase there, but $6 for a gift bag is $6 more for inventory sold, i didn't know that's there was a certain limit I needed to spend to be considered a customer, I left without the bag, I won't be coming back, I ended spending half of what I would spend there, gift bag and paper with way better customer service somewhere else. If you get bothered for a customer only buying a gift bag then don't have them on display as an option to purchase. Negative good noodle stars to you mean lady at the register.

This location is only being reviewed based upon a return that I had to make on an orginial purchase…read morefrom the Perfumania of Hillsboro. Trust and Believe it wasn't good. Put a negative sign in front of that 1 star. Prior to going in I had spoken with the supposingly Manager (I won't put her name on blast due to an ongoing issue) about an hour after the store opened and informed her of my issue. She was to contact me right back after doing her research. A little after 4 I called back and was told she had left. Now in diva mode I stated to the woman on the phone of my concern and disappointment than informed her I was seconds way from the store. Arriving I was provided every excuse possible. Waiting in store for this so called Manager to call back on what to do that the key-holder couldn't I totally went into to lock down diva-wood and made a legal contact call for results immediately and that's what this diva got. Left with my new undamaged fragrance....CLUCK and CLUCK!!! SIDEBAR DISCLAIMER: This was the first time that I made a purchase from Perfumania Inc or any place like this other than a major department store retailer. After being referred based upon the department stores discontinuing carrying one of Poppies favorites that he was out of and I wanted to suprise him with for Father's Day. Based upon the scents smelling so orginial and cost I will probably do business with them again. "A few bad apples don't spoil the bunch"...

Good it didn't take long to download this app . Interested in the perfumes to go . Looking forward…read moreto using this app.

I came across the rudest person I've ever met in my life. When you go inside these store, you're…read moresupposed to know exactly what you want because "they don't want to waste time if I don't buy anything." They don't want your business. You're treated as a thief if you browse row by row. They are too lazy to watch the front because they have stuff to do in the back. I'm appalled by the high ratings. They prey on indecisive ill-informed customers. Such a shame because they do have a great selection. You're better off finding scents at TJ Maxx or Ulta. They admitted that they charge higher than retail. Edit: Ma'am it's called window shopping to pass time. I am not obligated to buy anything from y'all. Very insincere and unprofessional from the start, and to not offer an apology! Wow! That's what I'm saying too! Learn from these women and what behavior they model to the public. That's how they will treat you as a customer. You deserve your well earned 1 rating. You didn't even have to go out of your way to be rude. You just are! Mashalla. Pray for Israel. Clearly this review upset you, as it should! If you can't be patient to customers, if they can't ask questions, that says more about you as a short tempered owner who doesn't want to learn nor improve. I've compared prices online and your prices are outrageous. $120 for Armani Code? CVS sells Armani Code 2.5 oz for $105.99! Either price match or lose business. Too many competitors in the perfume business. Next thing they want is for a Karen in a burqa to accuse them of acting weird. No ma'am. You are weird.

I recently purchased a scent machine that uses fragrance oils and not essential oils. If you look…read moreonline (even at that PRIME place that delivers in 2 hours) the prices are astronomical for the little bottles you receive. This place has such a variety of oils at such great prices that I have been able to run my machine for HOURS on what I purchased and smell throughout my whole house. In addition to the options and prices, the young gentleman was so kind and patient with me while I picked fragrances and ounces and packaged everything relay well. This is definitely a places that will be my go to as I purchase 5 different fragrances that day and saw about 5-6 more that I want to try.

Phone number online doesn't work. They do NOT close at the time posted on Google, yelp or Apple…read moreMaps. If you do close at 8 you should change the time on your door. If you do close at 7 you need to change the time across the platforms. Waste of time gas and energy and even the THOUGHT of wanting to auppprt black business.

Super helpful people. Not Pushy as other independent perfume store inside the mall, who would try…read moreto sell other than what customer is looking for.They give you their honest advice as to where to find the cologne or perfume if they do not carry what you are looking for. They carry hard find cologne and perfume as well new ones. Me and my family's favorite perfume store.

This Sephora location has by far become the WORST location. If it wasn't the closest I wouldn't…read moreeven go in there. Each time the service is worse. They spend more time speaking to each other. No support, no hello. I find myself walking around in circles just to find by far the most unenthusiastic staff members as if we're interrupting them doing their nails. After being ignored for 30 minutes, knowing exactly what I needed I finally just went to the register to see if I could get some help with MUF. I knew what I needed, I checked online and knew it was there, but it wasn't on the shelf. The rudest young man "like yeah what do you want?" (Mind you I worked at MAC for 25 years forgive me if I have higher expectations); nonetheless "nope we don't have it" no offer of "we can order it for you, or let me check in the back"! One of my closest friends (I remember when the makeup arena we're all friends) managed there for a decade. The older staff always knew you. These young kids.... I didn't even bother asking for a manager given I figured it'd be another unhappy 20 something. They literally seem like they hate their job and now they don't wear anything or makeup that distinguishes them so they'd rather blend in than work. Horrible. I was already there and had already checked. He just wasn't going to make the effort. Now I'll have to order it, which would've been free if they had offered. What is happening? Ugh

Staff is always greeting you with a friendly smile and go above and beyond to help you find what…read moreyou're looking for.

We are regular customers at this Ulta and have always trusted it for our makeup needs. This visit…read moreon my daughter's PROM DAY was almost a disaster, thanks entirely to the MUA named Reyna. From the start, the application was not what we asked for. When we expressed our concerns about the eye shadow, Reyna flatly dismissed us and insisted it looked fine. She made zero effort to listen to the customer. Due to a language barrier, we had to have someone translate our concerns multiple times. Rather than appreciating the effort to communicate clearly, she became visibly angry. That alone was unacceptable. We asked another MUA to step in and correct the eye shadow. Instead of graciously stepping back, Reyna retaliated by deliberately removing the eye shadow and all of the makeup she had applied. My daughter was in tears. She was distraught, stressed about being behind schedule for one of the most important days of her teenage life and it was entirely unnecessary. The situation did not have to escalate this way. It was pure pettiness. But it didn't stop there. Reyna then proceeded to argue loudly with the manager for a full 10 minutes while the manager was simply trying to make things right for us. She also argued with her coworker during the application itself. The entire experience was chaotic, hostile, and deeply unprofessional. My daughter later noted she had used some very unsettling, unsanitary techniques as well. She sneezed into her hand and failed to wash them before continue with her application and she used the gloss and mascara straight from the tube. The manager was kind and offered a 10% discount, which we appreciated but no discount undoes the emotional damage and time we lost on prom day. Reyna should not be working with clients. Period. This level of conduct, dismissiveness, retaliation, arguing with management and coworkers in front of customers has no place in any service environment, let alone one where people come to feel special and confident. The only reason I still gave three stars is because Kacelyn saved the day. She reapplied the makeup flawlessly and talked with my daughter during the process to calm her down and lift her spirits. That young woman is professional and extremely talented.

I don't know if I give off the vibe of "I'm not into beauty" however I realized that when I walked…read morein I wasn't greeted as the people after me were. But that's an employee issue and I'll leave it at that as I came across another employee who went above and beyond to help another customer but kinda brushed me off. This Ulta is set up nice and has a nice selection. I will say that their perfume was a sort of a let down - the employee that I spoke about pulled out a perfume and created a tester for another customer, but when I asked about a scent I got "I'm not familiar with that scent" as he walked away. End of conversation. The juvias products were in abundance and a nice variety of them. I actually commended the employee that was restocking product as the store I frequent has little product to which I asked if it was being discontinued and I had to have the item shipped to me as they didn't have the product in the store. Besides the issues with employees attitudes, everything else went well. However I likely will go to another location where I feel like my presence, as well as my money, is welcomed.

Although, this mall has been rebranded as La Gran Plaza, I have many fond memories when it was Fort…read moreWorth Town Center. One area that remains the same is the area surrounding the movie theater. I remember my first theater experience here watching the motion picture Aladdin. I'm glad the mall remains open and has kept some of its original charm. Sadly, many malls are having a hard time staying afloat. During my two hour visit, I experienced quite a bit. First I'll start with the least enjoyable parts. When I first walked in, I immediately noticed a woman at the lower-level sports bar and grill wearing a thong and a shirt. Not a short skirt, like her coworker only a thong. It's definitely not what I expected to see after returning for the first time in five years. She quickly moved out of view when she noticed my reaction, but it still left a strong first impression. As I headed up the escalator, I was approached by staff from La Perla handing out menus and trying to guide me into their restaurant. The same thing happened as I walked through the food court. I wouldn't call it a bad experience, but it did feel a bit overwhelming as my first encounter upon entering the upper-level of the mall. From my experience working in a mall, I've noticed food court staff often offer samples, which I think is a more inviting way to attract customers. A small taste can go a long way, when a restaurant wants to acquire new customers and grow their clientele. I read reviews regarding the food court establishments beforehand, and many mentioned rude service, overpriced and subpar food. It would have been nice to try good authentic Mexican cuisine rather than the usual Tex-Mex I tend to eat. I did stop by Mr. Churro, where I enjoyed a cup of ice cream fully loaded with toppings of my choice. Next, while shopping at Burlington and Ross, I noticed loss prevention stationed at the entrances. Having my bag checked and showing my receipt felt a bit uncomfortable, but I understand it's become a common practice to prevent stealing. Another unexpected moment happened while I was shopping. A young toddler suddenly balled up his fist hitting my shopping bag like it was a punching bag. His mother told him to stop but didn't apologize. Later, I saw him hitting his mother repeatedly while she did nothing to correct the behavior, which was uncomfortable to witness. On a more positive note, I really enjoyed the vibrant cultural atmosphere of the plaza. The beautiful quinceañera dresses, crowns, bouquets, and accessories are stunning. The cowboy boots, hats, and western attire also stood out to me. There's a center stage for performances, a creatively designed Dino plaza, and several eye catching displays that make for great photo opportunities. Overall, I had a great time and would come back on a weekday when it's less crowded to enjoy the many food court options and shops.

Various things an activities for kids best yogurt in town…read moreBounce houses and all the restaurants you can think of. Well not all but Mexican variety

Very nice, friendly, knowledgeable and helpful to show me and teach me about different fragrances…read more Will definitely be coming back asap. Mis D. Did her thing.

The store smells wonderful & the sales lady Ms.D recommended me the best perfume. She showed me how…read moreto test the product with my PH Balance . She was wonderful and friendly. She also sold me my Arianna Grande perfume

I'm a longtime Nordstrom rack fan but no ON athletic shoes in my size so I'm off to southlake…read more Saw other great slip on loafers in great colors but I can't buy everything! I think this location gets shopped out since it's at the mall so I'll pop over to a different location. I need some summer mall walking shoes and hopefully I can get a run in early morning. Nothing good in my size here and I think it's smaller than southlake location but I didn't get that scientific about it

Good sales on ladies clothes and shoes. You have to check the store or website almost daily. Items…read moreare sold pretty quick