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    ESN Health

    5.0 (3 reviews)

    Services - ESN Health

    Personal training

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    7 years ago

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    EōS Fitness

    EōS Fitness

    2.9
    (66 reviews)
    5.4 mi

    I was at EOS fitness for a fitness workshop today. To be transparent, I had not heard of this gym…read moreuntil today. Oh my...this gym is quite impressive. The size is gargantuan with floors spanning to floors (Roughly 35K square feet). Wow, wow, wow!!! The gym is modern with clean lines...designed to perfection. There is every piece of equipment imaginable - cardio machines, strength stations, squat racks, cable systems, and functional training areas. You could literally come to this gym and spend half a day with all the equipment and studio classes at your disposal. Our workshop took place in the aerobics studio. This room could easily hold 100+ people. There lighting system in this room is next level. Excellent workshop...excellent gym!

    Disappointing Experience at EOS Fitness - Richmond, TX…read more I am very disappointed with my recent experience at EOS Fitness in Richmond. One of my main concerns is the way some members are approached by staff. On one occasion, a staff member named Stacy approached me in a manner that I found overly informal and, quite frankly, disrespectful. Professionalism and respectful communication should be a basic expectation when interacting with members. Unfortunately, this experience reflects a broader concern I have noticed at the facility. It appears that many staff members are very young and may not have sufficient experience or training in how to appropriately communicate with and address members. Hiring younger employees is not the issue; the concern is ensuring that all employees receive proper training in customer service, professionalism, and respectful communication. Another major concern is the condition and maintenance of the equipment. Some machines have been broken for weeks, with little indication of urgency in getting them repaired. Members are paying for access to a facility and reasonably expect the equipment to be properly maintained, safe, and available for use. EOS has the potential to be a great gym, but the quality of customer service, staff professionalism, and equipment maintenance need significant improvement. I hope management takes these concerns seriously and works toward creating a more professional, respectful, and well-maintained environment for its members.

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    ESN Health - healthtrainers - Updated August 2026

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