I just stopped by to say, after my first initial review 2 years ago, I still feel the exact same…read moreabout Sugar Thread & Wax! I moved away from the Sandy Springs area and I still drive 30 minutes, just to visit the ladies here! During the pandemic they've handled things extremely well! 1. Everyone in the establishment is required to wear masks 2. Sanitizer is provided 3. They take your temperature & you have to log it in a book they have, when you sign in! 4. They had always sanitized in between waxing's, but they now sanitize in between every customer who sits in the eye brow chairs too. Unlike most places, the staff here always wears their masks OVER their nose! Their waxing and eyebrow services are very reasonable and they do an amazing job! They're very informative when it comes to waxing and exfoliating and MASTER'S in the eyebrow threading game! I looove coming to Sugar Thread and Wax!

This review is for the Dunwoody/Perimeter location: This salon is clean, bright, organized, and…read morecomfortable. I walked in on a Tuesday afternoon around 2:00pm. I looked into making an appointment, but I was already in the area and the appointment times were 2 hours out. The booking site also states that face/brow services are walk in any how. So, I don't believe making an appointment is necessary for facial threading/waxing services. There were a couple clients ahead of me and a few walked in after me. There were 3-5 clients inside at any given time within the duration of my visit. I like that the waiting area is nice and separate from the service area. There appeared to be two ladies working. I waited about less than 10 minutes. They had uncensored pop radio playing as I waited and when I got into the chair it was classical piano, which I really appreciated. (This was likely just coincidence but I was glad). I think we all would like our services to be relaxing and that definitely added to my experience. Service: I got my eyebrows, chin, and lip threaded by Nera. Nera has been threading for 2 years, and with a bit of guidance, she helped me achieve my desired outcome. I did spend more time in the chair than I expected because of this, but I was ok with that. The one thing I wish would have been more obvious is the sanitization of hands, especially since gloves are not worn. I had to ask for this to be sure. 4 stars because of this and the level of expertise. My brows are clean and shaped and my face is smooth and bright after my service. The pricing was super reasonable, I was charged $26 total. I received a $5 discount for being a first time guest. All in all, I would definitely come back again for threading services.

I went for the first time last Saturday and woke up Sunday to a fungal infection everywhere that…read morewas threaded. I have been getting my brows threaded for over 10 years and this has never happened. Their practices are clearly not sanitary. Foolishly I bought a package during the first visit and no one could help me with a refund. I am now in need of medical attention and will not be returning here

I was excited to support a new waxing business in East Cobb. I came in relatively early relative to…read moretheir opening date. I received no discount and when I checked out, they gave me a BOGO card and wrote manually I would get $10 off my next service.... why? I got no discount, and they give me a BOGO and marked I don't get a BOGO, I get $10 off.... That's VERY confusing, why I am not getting what you promised to everyone else. This caused me to very much hesitate to go back because I was not accorded the discount as a first-time customer, they gave me a BOGO and wrote I only got $10. WTF. So, I didn't go in for a bit but I am a busy professional woman and thought I would give them another chance. I expected a $10 discount (which was WAY LESS than my card promised) I went in and wanted a Brazilian plus sideburn, which costs me $55 at every other place. It takes 25-30 minutes anywhere else. My experience was a one-hour visit. The esthetician refused to use a tweezer for a hair. She painfully tried to get the hair by threading for over twenty unsuccessful attempts, my experience was painful and left welts. When I checked out, she wanted to charge me more than my normal wax business, and when I gave her my $10 off, she extended my visit for more than 15 minutes trying to call the owners to verify she could take $10 off. I gave up trying to get a discount. TLDR is it took 2X longer, produced a sub-par experience, and cost more than my Brazilian regular spot. Super disappointed they baited and switched twice and cost more and didn't honor their initial offer BOGO and then didn't honor the second written commitment of $10 off. To make it right, I want this service to be free and you should not have these issues going forward. Will post to greater social media soon. Disappointed, Melissa

Ask for Katy! You will not be disappointed! She knows what she is doing and I always leave feeling…read morebeter about myself!

Very nice very clean wax spot. Very aesthetically pleasing. The place gets very busy so you…read moredefinitely want to make sure you book an appointment. I got my eyebrows waxed and them tinted for wedding that I was going to be in. The wax was very quick and painless. The tinting, I don't think stayed on long enough. I know the young lady that was working that day was by herself because some other people called out so she was rushing to get through appointments to stay on time. Other than that it was a really good experience.

Mahi is truly the best. I cannot thank her enough, I want to point out that she is very…read moreprofessional, fast and efficient, knowledgeable on what she does, and approaches her work with high standards, not something you can find often in Atlanta! I've been coming to her for YEARS and all I'm going to say is she is a beast at what she does!!!! I literally don't book on Tuesday's just so I can make sure she gets what she is worth!!

Amazing experience! 10/10…read more I found her on yelp & google and the reviews don't lie! (This is why I write reviews because they really help with decision-making lol). Okay so when I first arrived I was a little lost so I called and she was so nice and professional via phone. She helped guide me in the right direction. Parking: tons of free parking with security walking around Ambience: very cute, CLEAN, small quiet place. Service: full Brazilian + underarms. She was quick, efficient, and very, very knowledgeable! She gave me great tips to help with ingrowns without pushing or selling her product. She made me feel very comfortable and relaxed. Highly recommend and can't wait to visit again!

Suzan is absolutely the best for all your waxing needs! She is professional, friendly, and has a…read moreway of making you feel completely at ease throughout the appointment. The space is very clean, welcoming, and has a friendly ambiance that adds to the overall experience. One thing to note is that parking at this location is limited, so be sure to give yourself a little extra time before your appointment to find a spot. Overall, I highly recommend Suzan for anyone looking for excellent service and a comfortable waxing experience.

I had been a customer for 8 years and almost every time I loved the service. But the customer…read moreexperience I received this week was HORRID And I will not be spending my money at a place to treat a long time customer so poorly. I had booked my appointment online, which requires a CC to book because if you don't come to the appointment or do not cancel within a certain time you get charged. Which I totally understand! I booked a 6pm appointment the same day. Luckily I checked my email before I left my house (I get so much spam it's hard to stay on track), but they just randomly cancelled my appointment out of the blue. First- why would you not call your customer the same day?? I thought maybe it was a staffing thing, so I called to confirm. They told me it was MY FAULT because I cancelled too many times in the past - 12 times over 8 years!!! As someone who had been going there for 8 years + you would think a phone call or email explaining this would be nice. They said I would no longer be able to book online which is absurd. I'm not going to risk waiting in a walk in appointment. The lack of communication and treatment is truly terrible. Not to mention the girl on the phone who told me this was so rude, saying I was lying and it was all my fault. I will have to try to find a new wax space because this is truly terrible customer service. The only reason they got 2 stars is because I have gotten very good waxes in the past

I'm very cognizant of my Waxing expectations, and SSW&S nailed it…read more This was my first visit to Simply Sugar Waxing and Skincare, and simply impressed overall. The space is peaceful and calming, with a zen vibe that instantly made me feel comfortable. I came in for Brazilian Sugaring, and Jessa provided a great experience. Her technique was gentle, effective, and quick. The treatment room and essentials were very clean and sanitized. For aftercare, I also bought their handmade Brazilian Scrub, which is applied 2x weekly. It is all organic, smells refreshing, and has clean ingredients. A great way to protect your skin post-sugaring. The prices are reasonable for the top-quality service. Looking forward to my next appointment.

This place is amazing!!!! I've been getting Brazilian waxes at mainstream chains, but trying this…read morelocal waxing spa was the best decision I've made. I got a full Brazilian sugaring and eyebrow service, and I'm so happy with the results! The sugaring wax was much gentler on my skin than traditional hard wax, which is perfect since I have coarse hair and sensitive skin. I'm also super picky about my eyebrows and have a hard time trusting anyone with them, but they nailed it! They shaped them exactly how I asked. The ladies here are wonderful. I'll definitely be coming back next month!

EXCELLENT. AS I SAY EACH TIME! FROM the time you enter the shop it is fantastic. You are…read moretreated beautifully. Very clean. So many repeat customers for years. This says a lot for the shop. People stop me to tell me how pretty my nails are and they always love the color I have on my nails, I go every four or five weeks and get S&S each time, Love you all. Phyllis K.

The sweetest girl greeted me as soon as I stepped in, bright smile and super helpful. I didn't have…read morean appointment but was able to get seated within just a few minutes. This is obviously a well known, popular spot because the entire salon was buzzing with customers and it was a Tuesday morning. Everything was moving like a well designed operation. However I didn't feel like I was rushed. John was my nail tech and he was so good. So personable. I would recommend this spot to anyone in Buckhead looking for a nail service.

I've been here once before and it was great. The people working are always nice, but yesterday when…read moreI went and got my eyebrows threaded it hurt a lot more than usual (I've been getting my eyebrows threaded for about 6 years now). I thought it was weird, but it always hurts so it's fine, she told me my hair was really coarse and so that it's hard. Today my right eyebrow is in so much pain, but my left eyebrow is completely fine. I've never had this happen before and disappointed that this is a service I paid for.

Very professional. Sabrina that works there did such a great job. She did the style that I was…read morelooking for that's more masculine and less feminine. Knew exactly what I wanted and did it correctly