They are very unprofessional. Wait 90 days to have Delivery if oxygen bortle exchange. Getting them…read moreto exchange a failing oxygen concentrator they tell you if close to closing call after hour emergency. After hr emergency do not answer their phone. They will not give a call back when they say they will. This place is ridiculous!! Im in process of trying to change companies to one that cares. Lincare!! This is referring to the Lee's Summit location. Their drivers are ok, a couple seemed creepy though.

Be very careful with this company. I was diagnosed with OSA in 2020/2021 timeframe. I cut the…read morecompany a bit of slack for years due to all the issues related to the covid but it seems to keep getting worse over the past few years - They have NOT improved their business model. They would NOT let me buy the CPAP machine out right; it had to be through the "rent to own" sketchy deal that they use. Then they told me that if I did not use it EVERY night, they could legally re-possess the device. I work 24 h shifts; some nights I don't get the privilege to sleep for a nice 7-8 hour timeframe. I called my insurance company regarding this and was told by the insurance company that I did NOT need to use it EVERY night under threat of repossession. But the "customer service" representative at Rotech told me that both I and BCBS was wrong. Their billing services has rather sketchy practices; I was billed in Feb 2026 for the supplies that was delivered. I paid that in full and printed the receipt. But then BILLED AGAIN this month. When I called to clarify, it seemed to be with someone who didn't speak English as a primary language. As she tried to transfer me, she disconnected the call. Then I called back and had the questions ultimately answered but the best answer is to AVOID Rotech. You can get most of the supplies on Amazon now. Why deal with their frustration?

I give Curtis Taylor of Independent Home Solutions 10 gold stars for his assistance to us…read more Hi, My name is Steve Huckins, we purchased a used stairlift for my wife and I need help installing and troubleshooting the stairlift. We purchased a used Bruno SRE-3000 and have it partially installed. We had it operational before installing it. We can't get the charger to go from Red to Yellow or green. And no local stairlift companies will help us because it's a used unit. We really need help, Thank you, Steve & Ginger Huckins Curtis, That would be great as long as you service the Troy area. I just need help, the chair worked great before I took it off the rail to install the rail. I am having the darnest time getting any sort of help. Because it's a used unit. Long story short. Then when I initially put the chair on I did a break a part but I found it on line & replaced it. It was the SRE-30035. Then I put the chair back on the rail with that assembly & the cover off, so I could see and not damage that again. We just moved here and I'm just trying to make it so my wife can access the basement. Thank you, Steve & Ginger Huckins Unfortunately we are located in the Kansas City area and that's outside of our normal service area. However, I'm guessing from what you're telling me that you may have blown the fuse when taking the motor off the rail. If so it's a 5amp mini blade fuse which is located on the carriage of the motor. This fuse can be purchased at just about any auto parts store. Hopefully this information helps you out. Curtis, YES, YES, it was the fuse. Thank you, Thank you A 1000 thank you's. Words cannot express my appreciation for your help. Steve & Ginger Huckins Curtis, $5.00 for the 6 pack of fuses. I was prepared to spend $250-$750 to figure that out. I am speechless, thank you. Steve

From the owner: We pride ourselves on providing custom fit solutions for each of our clients’ homes and lifestyles,…read moreallowing them to age in place. The team at Independent Home Solutions is passionate about providing each and every customer the care and dignity they deserve to live and age in their own home. Our team members provide a full range of services right in-house, from assessment to installation. On-site technicians are factory trained so we can ensure every installation goes quickly and smoothly.

Visiting at Christmas and of course everything is closed. Needed a phone charger pronto…read more Everything here (of value) behind the register. Had to ask salesperson for assistance. And guess where the phone chargers were? Behind the cash register. Anywhooo, it was on sale for $5 (original price $19.99)

First off the old woman who works the register is awful. She's rude. She's passive aggressive or…read moresometimes just actually aggressive. I have been nothing but nice to her and she will even yell at me for going the wrong way to enter the line when I'm the only one in line. She harassed a young man checking out about him buying condoms and saying he was a bad person. Aside from that i had to ask multiple times for my meds to be switched to this pharmacy after I moved because I wouldn't be seeing my doctor for a bit. They reassured me they'd switch it and I ended up having to drive to my previous city to get it. They don't manage prescriptions well at all. Half the time it's not even filled and they tell me to come back later to which I do and it's still not filled. If I could give one star I could. Go literally anywhere else.