They do not enforce the rules at all people are suppose to keep their balconies shoveled especially with tenants below you , we had a leaky window from all the snow on our neighbors balcony we had to go upstairs and ask them to shovel we pay fees and the HOA or maitnence should handle it read more

Nothing but issues with them. Tried paying online- told ineligible. So I called to pay over the phone- also ineligible. Told need to contact Essex directly. Tried calling them directly- no answer. Submitted 2 online forms- they haven't contacted me back. I JUST WANT TO PAY MY HOA DUES. Seems impossible. But I bet I get late fees when it's late. Pretty sure this is revenge for last year. They never sent me a bill and then put a lien on the house when the fees (that I was not notified I owed), were not paid. They gave me the option to protest. So I did. They declined it, so I paid the thousands in fees that accrued, despite not being made aware of them until it became thousands. Three weeks later, I got charged a "protest fee"! Without knowing there was a fee associated with it, and well after it was declined. Very shady and likely illegal practices read more

Essex does the bare minimum, and with poor quality. They decline requests for resident safety or property upkeep.

PSA to those living in their cars. Whitehall Lakes condos in Amesbury are a great place to stay (long or short term) - property management allows it, just park in one of the visitor spots. Close proximity to New hampshire, just don't expect your stay to be quiet and peaceful. I should add - if you live here, there's no limit on parking spaces. got 3 or 4 cars? No problem! Plenty of parking and spillover into the visitor lots. read more

-0 Rating I live in a unit at Danbury Pl. , in Methuen Mass. Months ago, there were complaints of insects in the Laundry Room Essex did the right thing and called in an Exterminator. A week after, the insects moved into my unit, 2 doors down. I called Essex, and they sent a slob of a person from the Exterminators, who stomped through the condo, over new carpet I had just replaced, and soiled it. Luckily, I was able to clean the stains. In hindsight, I should have had it cleaned, and sent them the bill. A week or two later, I received a bill from Essex for $175, for having them send the exterminator to spray my bathroom, insects were in the kitchen. I had emptied sink cabinets, but the exterminator said spraying the bathroom was all that would be needed. After refusing to pay the bill, I spoke with 2 other tenants, (I own My Unit), they stated they had the same problem, but did not want to call the owners of there units, for fear of "getting them irate" I am Disabled and on a fixed income. Essex is aware of my situation. But they demanded that I pay the bill. So, to get them off my back, I did, over Holiday Season, when money is tight for all. It was cheaper than getting a Lawyer! Which I should have done, but was afraid of repercussions. They are a horrible group of people. Happy Holidays, Sarah. read more

Extremely fast service rom this management group. I am with a real estate firm in Boston and regularly need to track down condominium documents, i.e. budgets, questionnaires, master insurance information, etc. Essex Management, and specifically Cheryl Colangelo, go out of their way to make sure you get everything you need as soon as possible. Many other property management companies don't appreciate the fact that time is of the essence in a lot of these scenarios. Even when I had something missing from a document they sent me, it was immediately revised and turned around within 30 minutes. If you need to deal with them on your next refinance or purchase, it will definitely be an easy process. In a time where most procedures are being automated, Essex Management provides a refreshing change and one with real human beings to connect with. read more

If I could I'd rate a solid ZERO. This management company is the WORST. If I had known my disabled mother would be treated so poorly I would never have purchased this condo with her. Here I was thinking her life would be easy being in a condo so that I didn't have to do much work for her as I own my own home. They don't address safety concerns. They don't answer phones. You can put in a request through the website which ends up in some black hole - you don't get any confirmation it was sent or have any trace of it after. You literally have to send one 3 times and then suddenly "that is the first they are hearing of it" - where did my online submissions go to previously? My mother has lived there for 10 years and had a designated tandem parking spot. Recently, and with no notice, they repainted all the lines and designated her spot in a totally different spot. Of note is that it looks like someone who never held a tape measure in their life painted the spots as they are all varying widths and sizes it's totally absurd. I could have done a better job myself. Nearly 2 months ago after sending multiple emails I was told it would be resolved. To my dismay, it was corrected and given to 2 other units and not my mothers! After all the headache I went through and being told it would be fixed was a total slap in the face to not only give it to someone else but to not even have the decency to tell us. It took 3 voicemails and 2 emails before I got a generic response that they are "sorry for the inconvenience". Are they though? Did they have 2 parking spots where they have lived the past 10 years and then suddenly be changed to 1 with no notice, and no reason? It's always a shit show with them it's a total joke. The condos look the same on the outside as they did when they were built in 1970 something. Where does a $420+ condo fee a month go towards? just pure incompetence and lack of respect for peoples dwellings. I have a better chance of an EMG person reading this yelp review than I do having them read and respond to a property request. read more

This management company is horrendous at pretty much everything to do with property management. Firstly, every time it snows, they are terrible at removing it during the storm and when it's done, they never clear the walkway or parking lot to the pavement, which everywhere else I've ever lived has been able to accomplish. They leave an inch of snow that inevitably turns to ice. My girlfriend slipped and got a concussion due to this. They throw sand on top of it and then we tracked a bunch of it into our place, so we got a mat to put outside our door to wipe off our shoes. They threw it away the next day before we got home from work. We had never been warned before and are renting so we don't have the condo rules handy. Basically, We buy a mat for 10 bucks and the next day, it's thrown out with a note that asks us to remove it? Really rude in my opinion. read more

This is the worst managment company I have ever had to deal with. They are rude to their tenanets. They have NO RESPECT for peoples living conditions. They NEVER answer their calls, NEVER return phone calls regarding emergancys. It has been a nightmare living at one of their facilities. I have told everyone willing to listen to stay away from their property managment as they will leave you hanging on your hardest days. They have forced parking restrictions and force people to park on streets that are not clear for parking HOWEVER they dont care. Stay clear of these people. Tim and Jim who are suppose to be resonponsible for Chelsea will not return your calls. They will not help so you are on your own. read more