They do not enforce the rules at all people are suppose to keep their balconies shoveled…read moreespecially with tenants below you , we had a leaky window from all the snow on our neighbors balcony we had to go upstairs and ask them to shovel we pay fees and the HOA or maitnence should handle it

Nothing but issues with them. Tried paying online- told ineligible. So I called to pay over the…read morephone- also ineligible. Told need to contact Essex directly. Tried calling them directly- no answer. Submitted 2 online forms- they haven't contacted me back. I JUST WANT TO PAY MY HOA DUES. Seems impossible. But I bet I get late fees when it's late. Pretty sure this is revenge for last year. They never sent me a bill and then put a lien on the house when the fees (that I was not notified I owed), were not paid. They gave me the option to protest. So I did. They declined it, so I paid the thousands in fees that accrued, despite not being made aware of them until it became thousands. Three weeks later, I got charged a "protest fee"! Without knowing there was a fee associated with it, and well after it was declined. Very shady and likely illegal practices

I have been living at a property managed by Turnkey. They were the property manager when we first…read moremoved in, then the landlord switched property management companies (they were atrocious), then the landlord switched back to Turnkey. They are very friendly, professional, extremely responsive to any issues that do arise and if we end up moving eventually, we will be looking for properties managed by Turnkey and also owned by the same owner. I cannot possibly express just how great it has been dealing with Turnkey. 100% recommended!!!

I've lived here long enough to see three different management companies come and go, and Four…read morePoints has been the best by far. Maybe it's because we finally have a property manager who actually cares. Joshua manages our property, and the difference is noticeable. Every time I've submitted a maintenance request--even for something routine--he's been responsive and easy to get in touch with. What really surprised me is that he doesn't just send a contractor and disappear. More than once, he's shown up himself to make sure the work was completed correctly and that I was satisfied before closing out the request. It's rare to find a property manager who's both professional and genuinely invested in the building. He communicates well, follows through on what he says, and treats residents with respect. The building feels better maintained than it ever has, and it's obvious someone is paying attention. No management company is perfect, but after dealing with the previous ones, I can honestly say the experience has been a huge improvement. If the rest of their properties are managed the way ours is, they're doing something right.

horrible, horrible rental company my ex uses them to oversee the property. They have so many…read moredifferent people coming in the building for plumbing, maintenance. You never know what's going on. I just moved from the property June 30 and was supposed to receive my security deposit back of 4750. They kept 4100 of it so I'm filing a motion. They said extensive damage although I have a lot of videos and pictures showing nothing but a little bit of peeled paint some of the rooms scam artist.

We have had a great experience with CJL over the past 4 years. The team is always responsive,…read morefriendly, and happy to help in a timely manner. Shout out to Caren K. who has been a huge help with our lease renewal, always making sure we stay informed and updated throughout the entire process. Overall an excellent team to have as a renter in Massachusetts!

Tim at CJL recently helped us with the sale of our family home. It was an unusual property and he…read moredid a great job of marketing it to the appropriate buyers. He worked very hard throughout the process, keeping us informed every step of the way. We were surprised at how fast things happened, but all for the best. Tim's professional and friendly manner made him a pleasure to work with. I would not hesitate to recommend Tim and CJL!

Good group of people at Shawmut. Since they are local to me I really appreciate their service. I'm…read moreon the Board at a 97 unit condo. Since Shawmut joined us our financial situation has improved. Our residents report more positive interactions then with our previous manager. Maintenance is done by their staff in a professional and clean manner. Pros: do what they say they will. Good communicators. Know condos Cons : they were more expensive than the last group. Overall I would recommend them to anyone looking at managers

We've had an ok, just ok experience with them in our place in NH…read more I can't say they're any worse than the last condo mgt company we had. I think the name of that one was Kardiff. I can't say Shawmut is much better, though. It just seems like condo associations seem to think that they have a blank check to spend your money like a bunch of drunken sailors. I think some of the blame lies with the people on the board, though, too. We think we elect the right people, but they grab the money and spend, spend, spend.