Solstice Senior Living was a great place to tour. Very clean facility and staff was friendly and…read morehelpful. The residents were also very friendly to us and I could tell they are happy with there decision. The tour was excellent and very informative. All around very impressed with Solstice.

I will start with the things i find r a asset. Controling your heat or ac. in apt. Washer and…read moredryer in Apt. A majority of employees that treat SENIORS WITH RE SPECT AND DIGNITY. There is a shuttle that takes residence to appts. etc. Grounds are beautiful and well maintained. In winter, snow is plowed in the parking lots on a timely basis. Extra storage space on 1st floor. Items I find on the negative side r: SHUT OFF VALVES R LOCATED WHERE U CAN'T GET 2 THEM 2 SHUT OFF THE WATER 2 THE Washer in the event of a problem. MAINTENANCE DO NOT WORK ON SAT OR SUN. Going home at 7:00Pm during the week. Changing furnace filters , U have 2 submit a work order 2 get it done. Food quality in cheap. potatoes, rice, noodles etc. they do not give u much. A few employees r here 2 collect a pay check and r not respectful 2 seniors. NO ORIENTATION OF APT WHEN NEW RESIDENCE MOVE IN, HOW THINGS WORK. RENT GOES UP ON A REGULAR BASIS 6% recent. Last summer i had a fruit fly problem. I was told 2 get rid of the fruit. I take garbage out 2 times daily and I have a CLEAN apt. Had a invasion of ANTS. Reported it 2 the front desk, Mainteance said they where out of ant traps. that i should deal with it. I must say there was a change in management last year, and hopefully they LISTEN 2 the residence in making this place one of the best in Il. THIS review is from my perspective NOT OTHER RESIDENCE.

This place is not good. Be advised. My mother was moved from…read moretheir Assisted Living building to their Memory Care building and the level of care dropped dramatically. The staff does not care or try very hard. I had to suggest and purchase protein shakes when my mother stopped eating. They got bills/mail from ambulance service and doctors. They did not give me these items until my mother died. Front desk just shrugged their shoulders when I asked why I was not given them during my visits. There is a level of incompetence that is not acceptable. My mother passed away and I came a week later to clean out her room. They surprise charged me for this additional week by just grabbing money out of the bank account. If you are looking for care for a parent or loved one.....pass on this place.

It needs to be reported to the Better Business and the Illinois Department of Health. This place is…read morenot only neglecting and negligent, but lied when they said they provide 24-hour care for our loved ones who need it. They are short staffed, and nobody has an answer as to how the injury occurred to my family members who are residents there. They have not been there more than 2 weeks and have fallen and been hospitalized for a severe head injury and a broken clavicle. Yet when we initially visited the facility, they portrayed this place as a loving, caring and nurturing facility for seniors. I wonder how many other residents there have fallen or been injured due to negligent service. If this facility is not equipped to handle the large number of residents they have, then they need to focus on hiring more staff and provide ample training. I would definitely not give this place not one star rating at all. Not only is it very expensive, but it is also so negligent in its care for their residents. My grandfather had bruising, swollen lip and a cut on his right knee. My grandmother fell a total of 5 times broken clavicle and head injury along with bleeding. Like, I said they have not been there more than 2 weeks. Just Horrible care.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

If you have all day to wait then come here. The wait time is ridiculous and unnecessary. Waited 2…read morehours to get in the back for them to tell me 3 more people were in front of me. Waisted 2 hours to not be seen

Wonderful staff. Glad they were open on Easter. Thank you for your care and services. I'm on my way…read moreto recovery!

Professional, high-quality home health care. My 94-yr. old mother benefitted immensely from the…read morephysical therapy provided in her home.

From the owner: Welcome to Homestead Health Care Services, a trusted leader in home health care for adults and…read moreseniors in Chicagoland. Our highly trained and compassionate professional team is dedicated to providing exceptional care that allows individuals to maintain safety, independence, and comfort in their homes. Whether you require assistance with daily living activities, rehabilitation following an illness or injury, or ongoing support for managing chronic conditions, our expertise ensures personalized care that meets your specific needs. We take pride in offering a comprehensive range of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, respiratory therapy, medical social work, home health aide services, personal care, companionship, and live-in care. At Homestead Health Care Services, our commitment to excellence drives us to deliver the highest standards of care across Cook, Lake, and McHenry counties in Illinois. Contact us today to schedule a complimentary in-home assessment, and let us design a customized care plan for you or your loved one. We accept Medicare, Medicaid, Molina, Zing Health, WellCare, Meridian, Ambetter Illinois, Aetna Better Health, Cigna Commercial, and Private Pay Clients.

Stay away from this company unless you want to risk their caretakers stealing from you…read more 3 separate incidents with the latest a missing passport from Joliet location. Unprofessional, unqualified care givers with a few good ones mixed in but never worth the risk of feeling you've been robbed inside your own home and paid someone to do it. STAY AWAY!!!

Steer clear of Home Instead in Joliet if you care about your elderly family members surviving the…read morepandemic. Home Instead gravely mishandled sending a new permanent unvaccinated caregiver into my parents' home without disclosing this information, thus putting their lives at risk. My parents have many comorbidities, including COPD, asthma, heart disease, and hypertension that could have been the end for them if the Delta variant was transmitted during an unguarded moment of mask removal, which has happened with other Home Instead caregivers. Belle, the administrator on the phone, was very defensive about asserting company policy, and not heeding our alarm and serious concerns, citing misinformation about HIPAA and their not being allowed to ask employees about Covid-19 vaccination status (quite wrong, according to Robert H. Shmerling, MD, senior faculty editor at Harvard Health Publishing, in an article of August 2021, who says companies ARE allowed to ask employees about their status and make their own mandates). Home Instead does not take care to do this, is more concerned with the bottom line, and instead sends unvaccinated workers into the homes of the elderly, putting them at risk and claiming that we did not ask for such accommodations. We have been clients of this company for several years and they have been unprofessional and have not treated us with honesty and transparency. Belle was defensive and confrontational when we expressed our upset and displeasure, and protected the owner of the company, who was not interested in getting involved. Terrible client relations!