Living is not like it's proclaimed in the website. Meals aren't 5 star. No…read morelonger provide a dinner roll due to monetary constraints. Shuttle bus no longer is first priority for medical visits. Keep reducing amen and staff but rent increases yearly.

Review for Laurus Home care staff at Storypoint in Naperville, IL…read more "I am a former employee of Laurus and feel it is my responsibility to share serious concerns regarding the treatment of residents. During my time at this facility, I witnessed neglect, verbal abuse, and physical mistreatment of residents. It was distressing to see residents being treated without the care and dignity they deserve. I urge families and prospective clients to exercise caution when considering this facility. The residents deserve a safe and compassionate environment, and I hope that bringing attention to these issues will prompt necessary changes for their well-being." Families and love ones please check on you love one and please find the time to purchase camera equipment for your family member to be installed in his/her/theirs unit.

I love Meadowbrook for hand Manor I love the nurses there in specific I love James Victor savior…read moreMaria... And many of the AIDS CNAs there are hannah..... Michelle.. Toya.. KB.. and many more but those are the ones that stand out the most they do the most work and they help me the most. I have the best team when they're all on here there is the ones that go above and beyond are savior James.. and a lot more aaron.. I know I'm forgetting a lot of them but the team that I have that works with me are great and wonderful people they deserve a lot of gratitude and thank you for helping me get back up in my chair and being able to get on with my life if it wasn't for them taking care of me I would still be in bed moping and crying so thank you everybody for helping me Hannah you are one of a kind savior you are also one of a kind you go above and beyond your job description to help people James you are one of a kind because you go above and beyond also there's a lot of CNAs that don't even get recognized and if I can remember all of them I would put them on here Michelle Toya KB Lydia Leia all of these people deserve a five stars even a 10 star if there was such a thing I would recommend this place highly to send your family because they will be taking care of

The rooms are very dark and the carpets are dirty. Very understaffed and they tell you as this is…read morethis your problem. Make you wait for 2 hours or more if you want assistance for your love one. They told me that the doctor came on weekends to see my love one. Than one day he shows up after 9 months. Horrible care.

I put my sister in memory care there in April 2024.The staff that is in charge of memory care is…read morefantastic. They contact me constantly to let me know how my sister is doing. They are caring, thoughtful, and very efficient. Millie Houston, who is in charge there Is professional and extremely caring. If you're looking for a memory care for your loved one, consider Sunrise they are great there.

We just finished day two of moving Mom and Dad into Sunrise, and feel great about choosing this…read moreplace. We've been looking for just the right fit for several years and know that we found it. The staff is very friendly, accommodating and made us feel like family. We had lunch in the dining room today where Kristen, Patrick and Chef Mark treated us with the hospitality of a five star establishment. We decided very impromptu to have lunch in the dining room with Mom and Dad and enjoyed a delicious meal that was clearly an everyday occurrence at Sunrise. We couldn't have chosen a better home for Mom and Dad.

i believe executive staff, could be a little kind and be more knowledgeable some have no clue…read more what's going on consierge is a blessing and how about sassy? executive staff does not have enough experience to do job accurately and no one ever wants to put their loved one in a memory care home . some staff are most are not the caregivers are gold

I am so happy with the new company. This place finally has solid leaders in place…read more And they are fabulous so far. If you have a family member here and have not met Brian or Anna yet, please meet them. They are very efficient and kind. And they put residents first, not just my Dad. The communication has improved immensely, which I was frustrated with in the past. I had thought about moving my Dad for various reasons. I now know he is in great hands and getting excellent care.

Sunrise is a warm and welcoming place from the moment you walk in the building and are greeted by…read moreAnne or one of the other friendly and helpful receptionists. The rooms are cheerful and the care top notch. It is the little touches that make this so special. Mom was welcomed from the moment we arrived with a welcome sign and a lovely plant and staff coming by to greet her and introduce her to others. They made her feel special, like they were waiting for her to arrive. My Mom lived at Sunrise the last few months of her life. It was hard to have her move out of our home, but Sunrise couldn't have been more wonderful to her. It offered her a nice social life, my Mom was always the life of the party! She enjoyed her friends and finally engaged in a sport, Balloon Volleyball (I think the first sport activity she ever did as an adult). My Mom loved to eat out in restaurants and the dining room was run like a restaurant with a multitude of items to order. The food is good and they were accommodating with special requests. The staff is amazingly kind and truly seem to care about the residents. Jen and Stephanie are the main administrators and they lead a wonderful staff who took great care of my Mom. I would love to name them all but it is about 80 wonderful people!

I have one relative here. The nursing care seems good, and the aides are skilled and attentive…read more They offer many activities, several outside the residence, and it seems like a dignified place overall. The units are home-like, and residents can use the kitchen for baking cookies or whatever strikes their fancy. Nice library, hair salon, ice cream parlor, etc. It seems to be a well-run place and it's cheerful.

Laurie from Visiting Angels is such a sweet, caring woman. She will help you find just the…read moreperfect care giver for you loved ones. Visiting Angels provides a network of non-medical, private duty home care. Such as personal care, respite care and companion care to help the elderly and adults continue to live in their homes across America.

I worked in senior living for the last several years and I cannot say enough about AT Naperville…read more You can really tell they care deeply about their residents.

This is such a great facility for my mother. Staff is very caring and attentive. When my mother…read morewas not feeling well due to a new medication, Patricia went above and beyond (as she has many times) and made sure she was comfortable and able to sleep. She has developed a very caring relationship with her which I truly appreciate.

I was just contacted by a nice woman in CA having the same issues with Tonya and VSB as I did a…read morelittle over a year and a half ago- struggling over months trying unsuccessfully to get the substantial refundable deposit back after turning her deceased parents' unit back to VSB. I let her know how I resolved my near year long issue- by contacting Tonya's boss directly and working with him through deposit return. Be advised that this place will hang on to your deposit money as long as they can, after your loved one passes or moves.

My mother has been living at the facility for a year now, and she loves it. She is in the smallest…read moreapartment available, but it is more than adequate for her. It has a large living room, bedroom with walk-in closet, full kitchen with range/oven, full size fridge, dishwasher and microwave, and a bathroom. There is also a stackable washer/dryer. The staff is very attentive. The nurse noticed that that she was not taking her medications at the right time, and informed me right away. They also alert me when she need additional medication. The staff is very polite and they communicate well. The activities are setup like a cruise ship; there are lots of things to do with others if you like social events, but you can stay in your room if you'd like. In addition to weekly trips to the grocery / drug stores, there are also special events like concerts at North Central College, a movie on site every Sunday in the Great room, and Wii Bowling tournaments. In December, the residents took a bus into downtown Chicago for lunch in the Walnut Room at Macy's and a Christmas concert right after. The food is varied and tastes good. Residents can choose from a Deli/Cafe, Bar/Lounge, or formal sit-down restaurant foe their meal choices, and meals are included in the monthly fee. The campus is great for walking, especially once the weather warms up. There are walking paths with benches, so it's easy to get some exercise or find an isolated spot to read a book. There are gazebos outside the restaurant so dining al fresco is an option. All in all, it's a good fit for mom. She has plenty of opportunities for interaction and she is enjoying her time there.

Monarch Landing has been outstanding in every way for the eight years I have lived here. It has…read moremet my needs for excellent care for my husband's dementia and my needs for a friendly, stimulating environment that I'm glad to call home.

Staff can be neglectful and lack of empathy towards residents. F&B department is a mess especially…read morethe Director.