Seemless transaction, great attentive sales personal, no pressure and extremely satisfied. This is my 2nd Nissan purchase! read more

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Can't ever answer the phone for there service department tried calling the general manager no answer tried calling the service manager no answer the only people that can ever answer the phone is the front desk lady even the dealership phone goes to voicemail sometimes place is pathetic read more

I would not recommend going here for repairs. After having my car repaired on the passenger side of the car I was asked to commit insurance fraud by the manager of the repair department,Charles Euchanan or Buchanan, by claiming that accident caused my seat to break. Instead of accepting responsibility for something that happened in the repair shop. I am 100% sure that I did not bring my seat in or my car in with the seat broken in this position. By not accepting responsibility for something that happened on his watch, Charles Euchanan Only emphasized the dishonesty and irresponsibility that most people associate with dealerships. And it makes me wonder if this type of behavior is prevalent in all of their dealerships. read more

Estabrook Nissan - Car Dealers Near Me - Moss Point, Mississippi

A very nice and accommodating home town dealership. They give good pricing and good after purchase service. We came over from Mobile to get a new Murano and come back every 5,000 miles for service; they treat us right. See Ms Vikki; she makes buying a new Nissan fun. Jim and Ella Chiles, Mobile, AL. read more

Very disappointed: Problem solved but the service can only be labeled as inferior, characterless and un-involving. Quoted one price for service an charged an inflated amount with less than 1/10th of the work performed on the vehicle. When I spoke to the representative that scheduled the appointment, he totally passed the baton to another representative because their name was on the the work order, even though he made the appointment and had intimate knowledge of my vehicle issues (I spoke to him over the phone about the issues and scheduled through him). When I requested a diagnostic report (of the (full) inspection), I was given a "song and dance" routine filled with lies, falsehoods and nothing resembling the truth. This dealership (business) appears to believe in the "One time sale" motto. Make the money today and care nothing about the long term customer. They failed some of the simplest sales and marketing (common) practices that a 1st year student would ace: 1) to address the needs of the customer, 2) Test for "Yes" and address there "No" and 3) Align with the needs of the customer. If their sustainability of sales is based on the service department's ability to provide maintenance (service after the sale (another "BASIC" sales/ marketing piece of knowledge), their margins will decline quickly. read more

Mixed feelings about this dealership. We were traveling from Florida back home to Texas towing a trailer when a wheel bearing went bad on our vehicle. I have an extended warranty on our car so we decided to stop and have it fixed. We stopped at a hotel very close to the dealer. It was Sunday so I got up first thing Monday and brought the car in to service at 7am. Dropped it off and walked back to the hotel. Service writer told me they would get it in as soon as they could and then call me with an estimate and let me know what the problem was. 1pm came around and after a couple calls to the service writer with no answer or call back, I decided to walk over. She said they were still looking at it and gave me no other information. It was almost 4pm and I decided to walk in and speak to a mechanic about my car. They have to order some parts, so it won't be fixed till tomorrow. Ok, no problem. I walk back to the hotel. Next day I call around 9am. Can't get anyone on the phone. Left messages, and of course no return call. So I walk over. She says. Should be done by 2:30, 3 at the latest. I think I finally got the vehicle back at 5pm. The only positive experience was a sales woman named Brittany went out of her way to check on my vehicle. She was probably hoping to sell me a car, but she was very friendly and helped me when she didn't have to. The service department definitely needs some customer service training. They couldn't even communicate with me. I understand I wasn't the only one there having their vehicle repaired, but how hard is it to return a phone call. read more