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    Estates Physical Therapy

    5.0 (3 reviews)

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    Encompass Health Rehabilitation Hospital of Naples

    Encompass Health Rehabilitation Hospital of Naples

    3.4(8 reviews)
    1.4 mi

    I broke my hip from an accident 12/27/25 and was in NCH Hospital North Naples for a few days (not a…read moregood experience there, see other review). On 12/30/25 around 4 pm I was admitted to Encompass. I stayed there for the next 11 days. Food A Doctors Cruz and Presley A- P.T. and O.T. staff (3hrs/day) A- Day Nurses and aids B+ Night Nurses and aids B Housekeeping/cleanliness B Case Manager C I was told that I would be discharged 1/12. Therefore, I was astonished that I was told at 3 pm on 1/8 that I would be discharged on 1/9 at 1030 am. I was totally not prepared to return to my home (I live alone). I had no special equipment like walker, commode (to go over toilet), and shower chair. They said they could loan me one of their walkers and I could return it later - what? I appealed this discharge to Medicare, but was informed about 3 pm 1/9 that my appeal was denied and so I was discharged on the morning of 1/10. Overall, Encompass was very good for rehab.

    Our experience at Encompass Health Rehabilitation Hospital of Naples was extremely disappointing…read moreand stressful during a time when our family should have been focused on healing and recovery. Rather than feeling like individualized, patient-centered rehabilitation, much of the stay felt like a box-checking exercise. We repeatedly encountered rushed interactions, poor communication, and a lack of attention to the patient's unique needs, goals, limitations, and pain levels. As family members advocating for our loved one, we often felt dismissed rather than listened to. There were ongoing concerns regarding delayed pain medication, inadequate overnight medication management, missing or delayed safety equipment, and charting that did not always accurately reflect what was actually happening. We also felt that important information provided by the family was not always taken seriously, despite our being actively involved in the patient's care and discharge planning. One of the most frustrating aspects was the perception that facility processes and discharge timelines sometimes seemed to take priority over the patient's actual condition and readiness. We frequently had to push for appropriate equipment, services, and accommodations that should have been part of a collaborative rehabilitation plan. The therapy itself had some bright spots, and there were individual staff members who genuinely cared and tried to help. Unfortunately, those positive interactions were overshadowed by larger issues with communication, responsiveness, and overall patient-centered care. Rehabilitation is about more than completing tasks and documenting progress--it is about listening to patients and families, treating them with dignity and respect, and creating a plan that truly supports recovery. Sadly, that was not our experience. I hope this feedback leads to meaningful improvements for future patients and families.

    Estates Physical Therapy - physicaltherapy - Updated May 2026

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