I used to really like them a lot. I thought the owners were really sweet, until recently, they…read morereturned my consigned stuff back to me. All I did was asked a valid question as to why I did not get 50% of $149.98, which is what my necklace was listed for. Instead, I got $67.49, which was 50% of $134.98. I would have expected $74.99. I was told by the lady who works there that sometimes the owner gives a special discount to regular customers. I was fine with her answer and that should have been the end of that The next day, I got a call from the owner telling me that he was told that I was upset when I called to ask about the difference. I emphasized to him that I was not upset. I was only wondering about the difference. He explained to me just like what the lady said to me the day before. He also said that that was on him giving that kind of discount to his customer. He then said that they seem to always be doing something wrong by me and that they should return my stuff to me. I felt like I was being punished for having asked a valid question. When I first started the consignment with them, they had lost a couple of my stuff, and they compensated me for them, which was well and good. They even said that they hoped that I was going to continue consigning with them. So, we moved on. Back in July, I noticed that a storage box that I had dropped off for consignment was no where to be seen, this box would have been hard to miss. It was not there but was still showing as available in my 'available' list. I brought it up with them on the day they returned my stuff to me, and the owner said that I dropped it off on 7/10, and it was sold and paid out within a couple of weeks, I think. Anyway, if it was paid out, it was not to me. The pay out must have accidentally gone to someone else. I had also brought up with the owner, when we talked on the phone, that I seemed to have been missing a necklace. I brought 4 necklaces, and only 3 were accounted for. When I got back from my vacation to pick up my stuff, somehow the missing necklace has appeared. I did not bother to ask where it was since they were already returning my stuff. I did not want nor expect to be banned from consigning. All I did was asked a valid question. I didn't think it was fair that they did that to me. I really enjoyed shopping at their store. I think that it should have been up to me to make that decision to discontinue doing business with them if I thought they weren't doing right by me. It is really sad and unfortunate this happened. Now it just really makes me sad to drive by there and not go any more.

What a wonderful place to shop and such great owners to do business with!! My husband and I LOVE…read moreCHRISTMAS SHOPPING THERE, the whole year in preparation for Christmas , we like the interaction when you go in there!! They treat you like FAMILY, makes me want to shop more, since they have the best of everything, thank you thank you

Don't buy a lift chair from them unless you can be without it for a week or so before anyone comes…read moreto look at maybe repairing it or have to take more time to order parts and put you back on their repair list to have the work completed. A critical piece of furniture such as a lift chair should be a priority. People don't normally buy a lift chair unless they have a physical need for it.

Called to check status of order and sales man told me my mattresses had arrived and couches had…read moreshipped from factory. 2 weeks later I called to find out where couches are and was told that the couches just shipped from factory. I was told that 2 weeks ago. I will never buy another piece of furniture from them, did they sell my couches and order more? Poor communication don't tell a customer they shipped when they didn't.

My husband and I bought both of our desks and my desk chair from the Ashley Furniture Store in…read moreRoanoke, Virginia. We have had problems with both desks and they are yet to be repaired. I have a lighting problem and some other structural issues. My husband's desk is warped. We do have an appointment with Murphy's on November 12, 2024. This is the second trip from Murphy's, as they had to order parts for each desk. I feel this has been way too long, as this furniture was purchased in the early Spring. s My second issue. About a week and half ago we purchased 4 pillows and two lamps from the store in Lynchburg. Our sales person was Cory Reyna. At that time, he didn't show us around, or really help us look for the lamps. I was the one that found both the lamps and the sofa pillows for our previously purchased furniture at another furniture store. The pillows were delivered late last week, on Thursday or Friday. He told us then that we had a month to return anything we might not be happy with. Today we returned two of the sofa pillows, as the sofa is not big enough for 4 huge pillows. He told us he would take care of a refund and that someone would call us on Tuesday, October 29. I gave him the pillows and asked him for some type of receipt that he had the pillows. He threw them at me and told me to keep them, and that we would hear from someone on Tuesday. This is not acceptable customer service. Thank you, Lynn Meredith, 1127 Marie Drive, Huddleston, VA 24104 (540-520-1292)

Do not give these lying people your business!!! I went into…read morethe store and made an order mid-July. Mind you my husband and I moved here out of state and have NO furniture. The salesman told us that it would be delivered in 2 weeks. Guess how long I have waited??? 6 weeks!! and they still continue to tell me I have to wait another three weeks because "a piece is missing." They have terrible communication because one of the employees told me the missing piece arrived on August 8th. The workers continue to give me and my husband the run around and we see no end in sight. We are now trying to cancel this order of over $4,000. At this point this store needs to either be shut down or get new staff that can communicate better. Let's see if I can get out of this horrible business deal. I will be taking my business to a company that can communicate and respect their customers.

Great experience with Tom, who helped us purchase a mattress and foundation for our daughter. He's…read morepleasant and knowledgeable and we definitely plan to come back when we're ready to buy a stackable washer and dryer! Many thanks to the wonderful people at Schewel's!!

Schewels reached out about problem we had and did the right thing and refunded us for the sectional.read more

What an absolutely great store! Friendly, professional, they know furniture and most importantly…read more"listened" to what I was looking for, unlike the previous furniture stores that were just looking for a quick sale. They answered all my questions even when I may have asked them twice. Quick delivery at my convenience- the delivery men were absolutely fantastic took great care with the two leather love seats, were friendly and even straighten out my rug after they placed the furniture. In the future as my needs arise for additional furniture this is the place I will be going!

I purchased a mattress at Lancaster as I had always been pleased with their furniture…read more Unfortunately, this is not the case with the double pillow top mattress I bought. Within two months it was sagging. I contacted the store as I had been told the mattress had a 8 year warranty. They said they couldn't help me and I should contact the manufacturer. Today, I and my aching back went to Grand's furniture store and bought a quality mattress. I can sleep on it for 30 days and if necessary exchange it for a different one. Now that's customer service.

Love On Second Thought! So many nice clothes here and the staff are very nice every time I come in…read more They are good to sell to as well. They are very selective when sorting through the clothes, but most items they take do eventually sell. The prices are great here too.

This is a really nice consignment store. Obviously the prices are higher than at a thrift store,…read morebut most are not outrageous. My friend that was with me found two really nice pairs of winter boots at a good price, which she was looking for. On the furniture and home decor side, I found a couple of cute seasonal decor things at a good price and my friend also found some things for her new home. Everything is very clean, very boutique looking, and a very organized. The people who waited on us were very friendly.

The only Thing is it doesn't have a website so that you can browse thru the store and see what is…read moreavailable without walking all over the store as I am handicap

David was great! He was attentive and answered all questions that we had. I've been in the store…read moretwice this week and he greeted me immediately both times. They had a good selection of furniture and great prices. I definitely recommend this store and David!

I was in need of a couple items and the women at High point were not just wonderful by very…read moreaccommodating. Excellent furniture, excellent delivery time. I will continue to shop there. Very pleased.