My husband and I bought both of our desks and my desk chair from the Ashley Furniture Store in Roanoke, Virginia. We have had problems with both desks and they are yet to be repaired. I have a lighting problem and some other structural issues. My husband's desk is warped. We do have an appointment with Murphy's on November 12, 2024. This is the second trip from Murphy's, as they had to order parts for each desk. I feel this has been way too long, as this furniture was purchased in the early Spring. s My second issue. About a week and half ago we purchased 4 pillows and two lamps from the store in Lynchburg. Our sales person was Cory Reyna. At that time, he didn't show us around, or really help us look for the lamps. I was the one that found both the lamps and the sofa pillows for our previously purchased furniture at another furniture store. The pillows were delivered late last week, on Thursday or Friday. He told us then that we had a month to return anything we might not be happy with. Today we returned two of the sofa pillows, as the sofa is not big enough for 4 huge pillows. He told us he would take care of a refund and that someone would call us on Tuesday, October 29. I gave him the pillows and asked him for some type of receipt that he had the pillows. He threw them at me and told me to keep them, and that we would hear from someone on Tuesday. This is not acceptable customer service. Thank you, Lynn Meredith, 1127 Marie Drive, Huddleston, VA 24104 (540-520-1292) read more

Do not give these lying people your business!!! I went into the store and made an order mid-July. Mind you my husband and I moved here out of state and have NO furniture. The salesman told us that it would be delivered in 2 weeks. Guess how long I have waited??? 6 weeks!! and they still continue to tell me I have to wait another three weeks because "a piece is missing." They have terrible communication because one of the employees told me the missing piece arrived on August 8th. The workers continue to give me and my husband the run around and we see no end in sight. We are now trying to cancel this order of over $4,000. At this point this store needs to either be shut down or get new staff that can communicate better. Let's see if I can get out of this horrible business deal. I will be taking my business to a company that can communicate and respect their customers. read more

Bad place to do business. Save your money. They deliver scratched up furniture when you refuse to expect it. They charge you a restocking fee. Never again, I hate this place. read more

Ashley Store at 2116 Wards Rd, Lynchburg, VA 24502 We had the worst experience ever in our entire life! If I could give 0 star, I would. First of all, the delivery was bad. We had a large order - over $10,000 and they were missing pieces so they were not able to set everything up on the same day. They also did not give us a receipt showing an itemized list of items so we know how much we're paying for each. They said that's how their system works. I know why... they jack up the prices but we didn't even want to complain about that as long as we are satisfied, right?! They knew we didn't have time to wait around since we were still in the process of going back-and-forth out of state but we had to keep repeating that fact, and they gave us a hard time about waiting around, no follow-ups so we kept following up and they didn't have the common courtesy to let us know what's going on. Thought issue was resolved when someone came back but then we found out we're missing more pieces. They always had excuses like the assistant manager was always out or sick, but that's not valid. You can still tell someone what's going on by simply texting since we're already texting each other, but no, they annoyed us too much. The delivery charge was refunded because of all the mistakes they made -- well, okay. After a month, we also found out that some screws and support are missing from our outdoor furniture that's why the loveseat for example is creating a U-shape when you sit on it. It's missing the support in the middle. My dad just added some screws he found in our house so we could at least still use it. Some screws were also so long that it went through the table top - my dad noticed it when he was wiping the table so he fixed that, as well. The delivery people (third-party) also said they reported a couple damages of the items to Ashley, and that someone will contact us to deliver us replacements, but that never happened, it's already almost 3 months ago. Another thing, I had an office desk that I was told they could assemble but it turned out I was given the wrong info so they told us they're going to give us a gift card instead which they didn't give. The manager told us we could just go back to the store to redeem it. So we went back to the store to redeem it. We got a loveseat for my parents' room. While we're purchasing the loveseat, we were trying to measure it but the assistant manager said "we should be able to get that in" so okay, we didn't worry. They simply did not charge us for the delivery fee so there were 2 Ashley people who came to deliver it. They were already giving up - the guy kept saying "it's not going to fit the door (my parents' room)". My dad needed to help to get it in by him removing their door and INSTRUCTING them how to get it in their room. Gosh, Ashley got some incompetent people. I was kind of annoyed but I still gave the guy $20 for sticking around and getting it done in the end. I was going to let everything go by not submitting a review, but last night my parents were woken up because their queen size bed just FELL APART!!! Apparently, the manager Corey and assistant manager Kenny did NOT assemble it properly. They had to do it I guess because they did not have enough people to do it and they CANNOT get ANYTHING RIGHT!!! They were such in a hurry to leave instead of making sure they get things right. Both my parents are not heavy - they are thin! My mom's leg got caught and my dad's hand got hurt. My mom was traumatized and my dad had to spend time looking for his own parts in the basement so he could fix their bed that was not assembled correctly in the first place! When the bed fell apart, my parents looked around if the missing necessary parts came off but they didn't find them so that means Ashley simply did NOT put ALL the necessary parts correctly to make it secured. That's a SAFETY ISSUE and that's NOT ACCEPTABLE AT ALL!!! read more

BEWARE! BEWARE! ORDER FROM SOMEWHERE ELSE!! A single star is WAAAYYY more than these people deserve. We ordered furniture from our local store on Feb. 22, 2020. We ordered an entertainment center, table and 6 chairs, and a buffet. We were dumb and accepted delivery of the table and 6 chairs. We are still waiting on the entertainment center and buffet. We have NEVER been called to be notified of any "backorders" by ANYONE from Ashley. We have had to go into the store to get information about the order. I tried calling corporate to be told that our Ashley store was part of a separate franchise. I was given the phone number of another Ashley store in a city an hour away. I REPEATEDLY asked for a district manager to contact, name and number and was ignored all FIVE times I asked. The Roanoke store contacted the Lynchburg store to call me. They never contacted me, they called my husband as he was at work because "his name was on the order." This was in July. They told my husband that they would make special arrangements to have our items delivered 8/22/2020, the day after it was supposed to be in the warehouse. I called today to see when they were coming, they said it's going to be ANOTHER 2 weeks. Rightfully so I get upset and their "office manager" wants to fight and argue with me rather than attempt to resolve my issue. I ask to speak to a store manager and told there isn't one. Are you kidding me?? I have had enough of the utter lack of communication and lack of customer service. read more

Bad experience with Ashley home store salesman promised me everything I asked for then when I received my paper work it was totally different from wat we agreed on through his word of mouth con artist and a liar when you steal from customers to keep a business running that's not good Business and make sure you get all your paperwork in your hand the day that you make a agreement.beware of the sales man at Ashley furniture on wards road his name start with a k don't believe anything that man promise you because you will be scammed and I'm pretty sure he has lied to his boss about the hole situation..and when you scam your customers that's called stealing. read more

I just built a home here in Lynchburg and I needed to furnish my entire home. I did some early and some here and there. Tammy is my favorite person there. She helped me find exactly what I was looking for even though some of the items weren't there! She went the extra mile for me and called me with updates on what the status is! She's a true gem! read more

Furniture I was in search of a couch and hit up Ashley - sat on a bunch of them and, not from lack of trying, didn't find one that I loved. Salesman was a champ and attended to me just the right amount of time. Prices were good- give it a shot! Parking in front. read more

I work as a home health nurse in a private residence. The mother of my 6-yr.-old patient ordered furniture in March and STILL has not gotten it. I have been sitting in a lawn chair since then. The local store gave her the runaround every time she called or went there. First, we have the tables and the loveseat, but not the sofa, then it was we have the tables but nothing else. I told her she should get her money back, but, they said they'd have it to her on May 15, then June 16, then July 18. Do not do business with them. Mom stated that she could have received it within a week if she'd bought it online, but they must've been eager to get a commission. I'm an uncomfortable nurse!!!!!! read more

We ordered over $4,000 worth of furniture for our living room, dining room, and bedroom on April 3, 2020. We were told 6 to 8 weeks due to covid making lead times longer. We received everything but the chair that was part of our living room set in mid-June. Since then I had called over 10 times and been into the store several more times and every time I am told "2 or 3 more weeks." The last time I called in mid-August, the store manager Maggie got my name and number and said she would personally keep an eye on it and keep me updated. She didn't call me the first time. I went back into the store this week and had decided to just ask for my money back, but when they looked up the order they said the chair was finally in, at the Roanoke warehouse. I asked why no one called to let me know and she didn't have an answer. Just wrote down their number and said call them when you're on the way to get it. So, today, over 5 months later, I finally have the chair on the back of my truck and am headed home. The gentleman at the distribution warehouse was by far the most polite, professional, and knowledgeable employee we encountered through this whole process. The in store crew doesn't communicate, care, or even act friendly unless you're buying something. We got the royal treatment when shopping and nothing but attitude and excuses for the next 5 months. I will never again get furniture from them and do not recommend them at all. read more

We ordered a mattress on August 2 for delivery August 19. We called today to check delivery time and we shocked to learn that the order was cancelled on August 10. Though the payment still was processed on August 13. No notice was given. No reason was given. Nothing. We wouldn't have found out had we not called to check for delivery time. That is unacceptable. So we called their customer "care" number. We got the run around for several hours. nobody could give us any information other than it was cancelled. When we asked about the payment, they said it will get processed in 7-10 days. Then we found out from another customer service representative, that at the previous calls, nobody had actually put an order to process the refund. They just said it will be done. So this person finally put in the order for the refund. Still it will take 7-10 days to process. Sucks big time. The other part is getting a mattress purchased and delivered quickly. No way. We have to place a new order and just wait for delivery whenever it gets scheduled. We even asked to maybe check with their local stores for us to place the order and have them deliver. But that too was shut down. So, we will never buy anything from Ashley. This is a company that doesn't give a rats' ass about its customer. And we do not recommend any of our friends to deal with them. read more

DO NOT BUY FROM THEM. 1. Their products are always cheaper on their website. FIND THE PRICE ONLINE before you talk to a salesmen. Both times I came in, they couldn't price match with THEIR OWN WEBSITE, even during the black friday sale. They will tell you they are giving you a huge discount when the regular sale price online and at other stores like the Virginia Furniture Market are WAY cheaper. 2. When I was shopping for furniture they set up a line of credit through Wells Fargo WITHOUT my permission. These salesmen will tell you anything to make a sale. read more

Don't trust there arrival date at all. They said at max it would take 3 months. But now it's 3 months and there saying it might be here in December. I bought it in May. Every time I called they push up the time. Now they pushed it up 3 months. And they probably will do it again. I will never buy anything from them ever again and recommend everyone else I know to do the same read more

Ashley HomeStore in Lynchburg, Virginia has the WORST customer service I have ever had in my entire life! I am not exaggerating. I ordered a sofa mid June 2018. I was supposed to get my sofa early July 2018. When they were initially supposed to deliver it they claimed it was broken. Since then nobody has been able to give me an honest answer as to when I'm supposed to receive it, it's now beginning September 2018. I have called numerous times and every time the date gets pushed back or it's in the warehouse awaiting delivery. I'll call again and the excuse I've received 3 times now, "it was broken so we had to reorder." NOBODY has taken the initiative to get in touch with me, I always have to call after a week or two has gone by. And on top of all that, nobody thinks they should compensate in any capacity for the inconvenience it is causing! I've been in the store three times and the manager basically told me it's between the delivery warehouse and myself to work it out. Corporate told me it's between the independent store and myself to work it out. Excuse me, but I don't think I need to work out anything. Mid September 2018, I go into the store and the manager asks me "would I like to pick out different furniture?" I said okay, so she referred me to one of the representatives and she told him how much my other furniture cost, so that was my limit. I initially picked out furniture and it was a couple hundred (I think around $200-300) more expensive so I was going to have to pay the extra, but I changed my mind. I should have been compensated the difference at the very least! I should have been treated better! You can't have expensive furniture and poor service. I just found out Ashley's is supposedly Christian based. There is NOTHING Christian about lying and providing horrible service. Ashley Homestore, your performance is unsatisfactory and I promise I will NEVER order from you again! read more

I've tried many times to get ahold of the Ashley home store and never hear back for any concerns/request I bought a bed bundle that arrived broken was sent replacement pieces that were also surprise broken. Will not waste my money again read more

Ashley home furniture in Lynchburg VA. Is a business that takes money from their customers and delivers scratched up furniture. When you have to refuse because the furniture is so scratched up you think they picked it up from a Goodwill store. They charge you a restocking fee. I bought a dining room table and 4 chairs. It came after 6 long weeks of waiting. It was so messed up on top, it was a sick joke for them to think I was going to accept it. But they took 140.00 from me because I sent it back. The store manager was a real ass and was very rude. He put his office lady up to telling me he was going to keep 140.00 of my money for nothing. I guess he needed the money to buy himself a set of balls. Please people don't let this company take your money. I will never buy anything from Ashley's Furnture again. Beware. O stars but I had to post 1 star to post review. read more

Worst customer service, they overcharged me from what I was originally told the price would be. They took almost 9 weeks to deliver my stuff. It came in with one drawer damaged and the rug I ordered was not there. No one returns phone calls or responds to the email and then when I finally got the manager on the phone, she knew nothing and mentioned I bought a rug off the floor?? they told me it all had to be ordered and now they are saying its discontinued. I'm so disappointed to love a "set" that's not a set now. In addition, Grand gives me 20% off one item for being a volunteer and cash discounts - Ashley gave me nothing. They have no contact with the "warehouse". I will never shop here again. Even the employees agree they lie to customers about how long the orders take. read more

Been there 3 times in the last month and can never get any help. Walk around the store and no one ask if you have been waiting on. Sales people are to busy on phone or hiding behind there computer on Facebook. Beware if you buy here as they cant last too much longer and your warranty will be transferred to a store 2 hours away. read more

I came to Ashley Home store Funiture looking for a sofa five minutes they closed and the lady at the front will only not let us look at anything only saying "we're closed" multiple times she was pretty much saying get out and it was super rude. November/12/2017. 4:55 pm we had a terrible experience even after my dad bought a sofa a 2 years ago. read more

Soooo, the dining room table we purchased was delivered and needless to say it was not in mint condition. No biggie, the delivery guys boxed it back up and we were suppose to get another new table in a couple of weeks. Well we got a table and it was the same one as before but repaired, ahhhh no way!! The money we spent on that table and they tried to pull the wool over our eyes. My wife contacted the store after dealing with some customer service reps and spoke with Jeff, who was super helpful and did not know of the situation, to our surprise we received a full refund for the table. I give Jeff four stars for his service but Ashley gets 1 for not sending out a brand new table the first or second time and for one their customer service reps that tried to talk circles around my wife. Pretty sure this will end our dealings with Ashley Furniture. Thanks for the refund! read more

Hands down the worst place ever. Salesscrub Tim lied about time it takes for furniture to arrive. Now my kids don't have their beds. All online prices are cheaper than in store. Don't even waste your time going to Lynchburg Virginia location unless you want to be robbed! read more

I am extremely pleased with the delivery service ...My furniture was supposed to be delivered between 2-5 pm on Friday and they were running ahead of schedule so it was delivered at 12:30pm instead. The delivery men were very professional and polite. read more

We ordered a mattress/boxspring several days before moving into our new home. They told us it would take 3-4 weeks for it to arrive. We waited 6 weeks before we finally called them. They said our bed had been waiting in their factory and that they would contact us for delivery. We scheduled a delivery date. The afternoon our bed was supposed to arrive we got a call saying the mattress had a defect and they had to re-order it. We had been sleeping on an air mattress that crapped out on us so we were NOT happy. They told us it would take another 2 weeks!!!!! So we waited another 2 weeks... no call. We called their store and demanded to talk to a manager. We were told a manager would call us. 2 days later... We had to call back because no one contacted us. Manager said he had no idea about our situation and all he could offer us was $100 refund or $200 credit to their store..... okay... NO way we are dealing with them again. took another week to get our bed.... read more

Don't ever buy anything from this place. Ordered bedroom furniture 10 weeks ago! Still have t received anything. Every time I called to inquire about my order I was told " the system is down" which was a lie! The system can't be down the three times I've had to call. Finally when I get a call saying my furniture is in to scheduale delivery. I schedualed a delivery and it never came and never got a call!!!!! Went to the store to set up another delivery and was told the warehouse would call me that day and they never called me back!!!!! Do yourself a favor and never buy anything from these unprofessional kids they have working on there!!!!! You will be lucky if you even get your order!! Also they charge a 150 dollar delivery fee and can't even give you a call telling you they aren't comming!!!!!! Worst experience ever buying anything!!!!!!! Maybe Comcast customer service is even a little better at this place. Buy at your own risk!!!!!!! read more

I'm still waiting on an order that I placed ( mattress set ). It's been over 5 weeks. I'm just saying....

We have purchased many different living room and bedroom sets and it's always been good quality and very sturdy! Definitely worth every penny! Not to mention the staff is so nice and will get what you need done. read more

purchased a bed room suit;Sales lady was very confused;keep going over and over pricing,making mistakes, Now been a week , waiting for some one to call to set up deliver,Now i have to call them.I shoud not have to do this. read more

This store is full of lying, menacing, cowardly snakes trying to sell you overpriced garbage! I went in and placed an order for a loveseat about a week before Christmas. When doing so the sales associate Lyle told me it was on backorder and they had to make more. Which was ok at the time. Well two days later, after thinking it over a bit, I decided to call and cancel it because I could use the money elsewhere in my life. When doing so they told me I had to pay a 20% restocking fee. Why would I have to pay a restocking fee for something that hasn't been made yet? You can't take a nonexistent item off the shelves! So at this point, over a month later, they say it's been on the truck for three weeks and I'd still have to pay the fee. If it's been on the truck for three weeks why don't I have it yet? Why did they tell me it was on backorder if they could place it on a truck that soon? I talked to the manager, Mike, and he just tried to weasel his way out of cancelling it just like his braindead staff that are so greedy it would make Satan look generous. Don't be a fool! Not only could you get more for your money elsewhere, all the staff cares about is their commission, instead of acting like a decent human being. read more

Ordered a living room collection that took a total of 60 days for everything to be delivered, I don't know of anyone who spends that kind of money that would want to wait 60 days, that is not the impression however that you get from Ashley when you are doing the ordering, I had already scheduled with Lowes to have some wood flooring put down and so I was not in a super hurry but I had moved out all the furniture in the living room to do this and so when Lowes had finished their project I was left with an empty living room for at least 25 days after they were done. Then I get a phone call 2 days prior to the furniture arriving to let me know that my sofa would take another 30 days because the collection was so popular, who tells someone something like that. If it is popular you keep it in stock, If it is a collection you make for sure that if you sell just a sofa you have one to replace it. This type of service is unacceptable and I don't recommend anyone who is thinking of replacing their furniture to buy here where the date that is given you for delivery is a farce. read more