Absolutely horrible service. Ordered a rug from target that was to be delivered by EFW. I got an email saying my item would be delivered on 3 March. 3 March came and went, with no delivery and no communication. I called the next day and was on hold for 25 minutes before I hung up without ever reaching a representative. Called back the next day and finally spoke to someone who said they had no idea why it wasn't delivered, but would have someone look into it and get back to me. No one did, but I got an email saying my item was now scheduled for delivery on 11 March. 11 March comes and goes with no delivery and no communication. I again had to contact them, and was told that the case would need to be "elevated" and someone would get back to me within 48 hours. No one ever got in contact with me. I called them four more times (hold times averaging 15-20 minutes) and couldn't get a representative on the phone. I finally requested target cancel the order and give me a refund. I understand everyone is trying, & I can absolutely forgive delays. But there was NO communication, no one even reached out to let me know it wouldn't be delivered, and you can't get anyone on the phone. The last representative I spoke to even told me given their experience, I wouldn't get it resolved with them. read more

My order was supposed to be in on 3/8/19 and when it didn't show up I called their 24hr line and they had set me up for delivery on 3/11/19. On 3/11/19 I get a email saying I need to sign a waiver for signature free delivery since I couldn't guarantee someone will be home and that they will deliver it on 3/12/19. 3/12/19 I get a phone call to set up my delivery for 3/13/19. When I asked why then she said that, she has been trying to get ahold of me since 3/7/19 and I was like there are now missed calls from this number. Then I told her I had called the 24hr 800 number on a Saturday and she said they are not open on Saturdays. I then told her I received a waiver to sign and was told it would be delivered today. She then acted like I didn't know what I was talking about and said that all the drivers are already out delivering and it will have to wait till tomorrow. Then she said that is if the driver can get to your home, since the only trucks they have a 53' semi's. read more

Target uses this company to ship big ticket items. I scheduled a delivery time between 1 p.m. and 5 p.m. online two days prior to the delivery date. I received a call an hour before the delivery stating that the freight would not be delivered because their online system is not operational. After a two hour conversation, they decided that the package would be delivered at 5:30 p.m. 5:30 came and went with no delivery. I called and was told that the delivery was pushed to 7:30. 7:30 came and went, still no delivery. I called and was told that there wasn't anything that could be done. No support, no compensation, just tired apologies. I contacted Target to inform them and request a refund. If you order anything online from Target, be aware of this company. You may not receive your order. Target needs to stop using this company or they will lose customers. read more

I ordered a table from Target on July 2, EFW tracking website did not work half of the time when I was trying to track the shipment. my table is sitting in salisbury, md only 20 minutes from where I live since July 11, tried to schedule the delivery on EFW website that does not work either. I have called Target they said they would have EFW call me, that never happened. call EFW 3 times now , my table was to be delivered on July 24 between the hours of 11 - 5 pm. they never showed up, called EFW again, they said for me to call them in the morning, and maybe they will have an answer why my table was not delivered this is the worst trucking company ! BEWARE read more

Unfortunately when I ordered my patio set from Wal-Mart I didn't think it was necessary to check which freight company would be making the delivery! After being contacted by EFW giving me a date and a window for delivery I waited. Nothing came. Then I received a call that they didn't have it and wouldn't be able to deliver it. Several phone calls to EFW with no one able to tell me if or even when I would get my order. My last phone call to EFW a surly woman answered, obviously tired of having to say "sorry", then she said they should get rid of the emails because they're erroneous and cause people to get upset and call her. My final call was to Wal-Mart to cancel my order period. I don't care how much I like that patio set I no longer wanted walmart to have one penny of my money and in no way wanted EFW anywhere near my residence. read more

I am normally very understanding as a customer in regards to issues, however, this has been horrible! This has been single handedly the worst experience I have ever had in dealing with a shipping company, or any company for that matter. First, they required I make a delivery appointment, which I happily did through their online appointment maker. They did not show up during the time slot (Wednesday) and when I called asking what happened they simply said "sorry, it's just late, we don't have the order" They had zero other information to offer me. They did tell me someone would contact me to set up another delivery time when they did actually have my order. Well Monday and Tuesday of the next week came and went and I assumed because of the holiday season things were backed up, understandable. Today, Wednesday, a week after the originally scheduled appointment, I receive a phone call at noon telling me that the delivery person missed me and had already left. I was home, always am since we are in Covid times. They did not knock or anything. This "delivery" was not scheduled with me. They claimed they "reached out to me" by phone call when the driver did not make contact ten minutes before the current phone call to try to make the delivery. I checked my phone and it had literally been 5 minutes and they told me the driver was already on the freeway because we did not answer the phone call right away. Ridiculous. Absolutely ridiculous. I have now been on hold for 45 minutes to try to reschedule yet another delivery time since the "transfer to dispatch" was either dropped or they hung up on me. Honestly if any company I purchase from in the future uses this company's service I am cancelling my order. read more

Adding my one-star review to the pile. Ordered a bed from Target on Dec. 10. Received email from EFW on Dec. 19 informing me of my four-hour delivery window on Dec. 20. Waited at home for four hours with no delivery on the 20th. Received a second email that night informing me of a four-hour delivery window for the 21st (today). Waited at home for another four hours today, and guess what, no delivery. read more

I ordered a swing set for the kids for Christmas, the swing set was shipped November 30, on the tracking page it said it was going to arrived to my city December 12. But was supposed to delivered December 17. Nothing came, it was rescheduled for December 20. Nothing came so finally I called to target and without even saying nothing the employee lady refunded my money... I'm so mad, I wish they would just call and said something earlier so I could've gotten something else somewhere else for them. Never again!!!!! read more

Afterordeing a grill from walmart and seeing it was contracted through are I knew things would go wrong. Promised delivery by 7/1/2019. Today is the 5th and I did have them try to deliver a pool on the 3rd. After promising a delivery of the grill on 7/5 it's obvious that isn't happening either. The EFW rep said she is advised to say all carriers work under they ARE label but basically admitted theybare subcontractors of EFW. So nobody has any idea where the package is now. The joke I assumed it would be read more

I ordered a trampoline from Target.com to be delivered, it arrived at the sort facility nearby and it was supposed to be delivered that day, and then I check the tracking and it was returned to the sender, so I called them, and they said it might be a "mistake" and they will have it delivered the same day. It wasn't delivered that day, and still hasn't been. The customer service rep at the "control tower" was annoyed by my calling and I didn't get to speak with anyone for 20 minutes. The real reason it wasn't delivered is because it was too hot out for them. Horrible company, will not use if I can avoid it. Edit: So the package was marked as delivered and was not delivered, will update soon. read more

If you want your item delivered, DONT RELY ON THIS COMPANY. If you have a certain date you need your item by, don't use this company. If you expect them to keep their appointment to deliver an item, don't use this company. Not only did they not show up on the appointment date, they could not give the company I ordered from an explanation as to why my item wasn't delivered. Stated they would call me the next day to speak to me about this, never called. I contacted the company AGAIN about my item, they finally had someone call me OVER A WEEK LATER to set up another appointment. When the woman called, I asked her what was being delivered and she had no idea why she was calling me. THE ABSOLUTE WORST COMPANY IVE EVER HAD TO DEAL WITH. Let's see if they keep their appointment this time. read more

Delivery didn't arrive on scheduled date and never showed up despite the online tracking tool saying that it was scheduled to be delivered and out for delivery. The item is 250 pounds so I'm pretty sure it wasn't somehow stolen from my driveway. **What I don't understand is how a customer service company can survive when it never answers its customer service phone calls.** I called Estes numerous times and was in the queue multiple times and gave up at an hour wait each time without speaking to anyone. Walmart was fantastic with excellent customer service and offered me a refund immediately. I repurchased and selected store pickup. read more

EFW (Estes Forwarding Worldwide) had a scheduled delivery time between 1p - 5p to deliver my 8-pcs table set. Side Note: Not to get too personal, but 4 days ago I had hernia surgery so I'm a bit sore and can only lift about 10 lb. at the most. In any event, when it was after 5pm and I hadn't heard anything I became worried and called them. I was placed on hold after going through their automated system for over half an hour before being disconnected. I contacted Overstock and was given an alternate number to contact EFW. I called the second number and was, went through their automated system, and placed on hold again but this time for 1 hour 6 min. All this waiting for a scheduled delivery. Well, at this point it was after 6:45pm. I got a call while I was on hold who happened to be a guy called telling me my delivery was here. The guy was parked at the front of my building in the middle of the street. Can you imagine my surprise when he told me I had to come to the front of the building, get the 259 lb. 8-pcs table, bring it around the back of the building where my apartment was . This request is bad enough but remember how I mentioned 4 days prior I had hernia surgery. The driver was parked in the middle of the street and expected me to unload my own table from their truck. I had to talk him into coming around the back to deliver my table. But it only gets worse. The driver reluctantly drives around the back and starts unloading my table. He starts unloading the 5 packages and drops them off to the middle of the parking lot (about 50 feet from my apartment). When I asked him why he wasn't bringing it upstairs to my apartment, I had to get it myself. At this point I am absolutely LIVID! What kind of delivery company doesn't deliver the product at the very least to the customers door?? He then had the nerve to ask me to sign for it. I told him I wasn't. He then asked if I was refusing the delivery and I told him 'Yes! I have to because there's no way I can get it upstairs.' This driver guy then calls his superiors and got an immediate answer. This really pissed me off considering I had been on hold with them for over 1.5 hours and was disconnected twice while waiting for the delivery. In any event, the driver asks me if I am refusing the delivery again. I told him yes, then he tells me, "I'm going to leave it here anyway. Good night." And he left. Needless to say, I contacted Overstock.com and they were in absolute shock about the entire situation. After an hour the same delivery guy from EFW had to come back and pick everything up when all he had to do was his job. Needless to say I was given a huge credit from Overstock and another separate company is supposed to deliver the table to me on Monday AND set it up but after everything EFW put me through and seeing all the negative reviews here, I had to share my story. I'm going to report them to the BBB as well. read more

welp.....I'm going along with everyone else on this one...my item reached my city 5 days ago and no one called to schedule my delivery. Why would it be on them to reach out to schedule it??...because when I got my email from gilt saying the item has shipped, I logged on, called EFW and they said its too early to schedule the delivery and THEY WOULD CALL ME WHEN THE ITEM REACHES ITS FINAL DESTINATION CITY.....of course that didnt happen, I had to call multiple days in a row to get them to even consider scheduling my delivery....if the actual delivery goes well maybe ill update to two stars.... read more

We purchased furniture from Hayneedle which was shipped by EFW. Delivery was promised for Friday, between 11-3. Never arrived, no call. I called customer service, was advised furniture never made it onto the truck and delivery would be made Monday, between 1-5. Never arrived, no call. I called them and got excuse of "lost paperwork". EFW would not guarantee delivery for next day. I couldn't spend another day waiting. I told them to send it back to Hayneedle at their expense; called Hayneedle for full refund. You take your chances ordering from any company that uses EFW to deliver. read more

If I could give this company a 0 or negative number I would, as I had a delivery set up for between 11-3 and waited until 4 thinking maybe the driver was running late before I called the customer service number after being on hold for 25 minutes was told that the rep was going to reach out to the driver and was put back on hold only to have them come back on the line and state that they could not get the driver to answer and that my delivery should be there by 6 pm now keep in mind that this is 3 hours late. So 6 comes and goes and still nothing call customer service again and this time the rep was able to contact the driver and was told that they are running behind and that he would be there by 7. So at about 6:20 pm they show up. Did not bother to say sorry that they were late or anything at all for the crappy service all he could say was there was a lot of traffic. Really Really. Will not be ordering from Walmart anymore as this is the service that they use and it sucks. read more

Order a pool over a week ago was not here between 1 an 5 called guy didnt put on truck so now i have to what anther day thay suck ill never buy anaything thay thsy dilver agin rip off compny read more

I ordered a expensive pool from walmart they used efw to deliver it. The pool was originally shipped in 1 big box but when i recieved it it was multiple boxes. The outer box was damaged. After renting a bob cat for 2 days to dig out our yard and laying $600 worth of sand we go to put the pool up and were missing the side and top rails of the pool so basically were missing 1 box. Been on the phone with efw the last 3 days and they cant seem to find the box. Which is freaking hilarious because the box is hige 54 inches tall. How do you just loose something so big. So now we have to return the pool and reorder another and wait weeks for it to get here. With all the rain this week our sand can potentially be washed away! Not to mention everyone i have talked to in the last 3 days have been less than helpful or friendly when this is their mistake! And they're driver/delivery guy was shady sat in our driveway smoking while my husband stood there waiting for him to get out and deliver our pool! This company is a joke! Very unprofessional and irresponsible! read more

1) Over 3 weeks to receive a package in this day and age is ridiculous. 2) After receiving several emails about pending delivery scheduled for Monday June 3 2019 I received an email on Sunday June 2 2019 that my package was to be delivered the Next day Monday June 3 2019 between 8A- 6P-also a ridiculous window. 3) I had ordered this package for my granddaughter and my son had told her it was being delivered Monday-June 3 and she was very excited and was waiting for it. 4) It is now Monday-June 3 2:30 PM and I called the customer service number to see when it would be delivered. I asked her to please call the driver on whose truck I was told it was on and after speaking with the driver she told me my package would be delivered at 4P TODAY. 5) It is still Monday-June 3 5:30 PM-Still No package. 6) I called AGAIN and now was told my package would NOT delivered today!!! It was in New Hampshire, then she told me it was in Concord MA, and then told me it did NOT get put on the delivery truck this morning! All of this was told to me during the same phone conversation! Then she told me it would be delivered TOMORROW OR WEDNESDAY! As you can imagine I was Very angry at being lied to and having to disappoint my granddaughter. I demanded that my package be delivered Tomorrow and hung up. 7) After calling my son to update him on the situation I received both a phone call AND a text message from your company telling me my package would be delivered Tuesday June 4 between 11:45A-3:45PM I let my son know of the communication from your company. 8) It is Tuesday June 4 approximately 10:00 AM. I called the phone number that had left me the message about the delivery being today and I was told the same time window for delivery. I called my son Again to update him. I then called your customer service again to make sure no signature was required, which I have in writing on my receipt. Due to your company's total incompetence I did not believe or trust Anything I was told and if a signature was needed I would have gone to my son's home to sign for the delivery. I was told no signature was needed. I asked the person I was speaking to to please call the delivery truck to confirm my delivery. He comes back to me and tells me "your package will NOT be delivered today-it didn't make it onto the truck from the warehouse and was in NH and my package would be delivered Tomorrow or Wednesday"! He then tells me he did NOT speak to the driver, but the "terminal". I asked him why he called the terminal and not the driver as I had asked him to. He had no answer for me. I then asked him Again to please call the Driver-he did and then comes back and tells me my package will be delivered today between 11:45A-3:45P. At this point I am so fed up with your company! I called my son Again and told him not to expect the delivery today and that I was going to go to another store and just buy her the gift and if it ever showed up from your company I would return it. 9) My son called me around 12:15P to tell me the package was just delivered. Your company is The Worst I have ever had the misfortune to use. I read the reviews on your company and they ALL had the same type of experience I had. Since Target has chosen to use your company I will NEVER shop there again. I will tell everyone I know that if they want to order something and your company is the delivery provider to NOT order from ANY store that uses you. I realize that this abysmal service is not news to you and I can only assume that you count on quantity over quality. It is obvious that you could care less about your customers and do not care about repeat customers. It is sad that a company such as yours is allowed to stay in business. I have sent a copy of this to review to Target and sites that ask for a review of your company. Mrs. L. Massachusetts-USA read more

This company is terrible they don't answer phones my tracking number shows that my package has been in their Gardena location for over a week still no call it tells you to set up your appointment but their system doesn't work and it's automated basically a circle. I ordered a treadmill through horizon fitness and it's already been several weeks since I've placed the order I tried emailing the company at least five times and not one response yet very disappointed and dissatisfied. So here it is basically another week later and still nothing regarding my product from this company no call just an email they they keep copying and pasting asking for the order number and my name but they did reply really fast this post so If your reading this EFW please contact me so I can get my product that has been in your Gardena ca Warehouse per The tracking number for over two weeks can I just get my product delivered without any more crazy issues to customers read more

They never contacted me about a delivery, I called them several times with no results, so I had to cancel my order. It was a walmart order, so at least they were good with the refund read more

We had some issues and confusion getting my package delivered, but they worked it out.

Ordered a TV through Walmart and they chose to send it to me using EFW shipping. Very disappointed! It took 10 days to receive the Package plus 3 times changing delivery date after I had taken time off work to be here for delivery. Would not recommend this service. Terrible service! read more

If I could give these people a negative zero it would be too high! I ordered a treadmill and for some odd reason Walmart decided to use these inept rude people to deliver it. I ordered it on May 3. It showed it was picked up May 6. It's scheduled to be delivered May 14. On May 6, I received an email from this trucking company or whatever they want to claim they are because they darn certain are not a shipping company!!! EFW sent me an email telling me due to international transit delays, blah, blah bullsh*t my order would be delayed. I chatted with them on Friday, May 7 and all I got was my order was at their shipping warehouse and it would be delivered in 7 - 10 days. I called again today May 11, my order shows it's in Des Planes, IL since May 8! I called to speak with one of their idiot customer service reps and they told me they didn't know when my order would be delivered. I was told they didn't have a driver assigned to my order. I asked how they're running a shipping company without drivers to deliver the orders. He said, "well, that's something we have to deal with." No, idiot! Your customer have to deal with it!! He told me a driver might be assigned next week. I was to just wait until they contacted me to let me know when or if they could deliver it! They are the worst! I want to do anything I can to put them out of business! I called Walmart and they're assigning my order to a reputable shipping company - FEDEX!! read more

If I could give this company a 0 stars I would. I'm absolutely disgusted by their lack of professionalism and service. I ordered a couch from Target early in January and was notified that EFW would be delivering my package. At first, I didn't know what to expect but I was assured that my delivery would get to my house promptly and that it would be delivered to the door. Because I had a death in the family and new that I would have to be going out of town, I made sure to call EFW to confirm my delivery and all was well until my delivery was a no show and they rescheduled me. 3 weeks later they had sent me THREE different confirmation emails with different times the package would be delivered. At this point I my fiancé took off work to make sure the package was delivered and to bring it in. The 2 ladies I worked with on the phone were completely unprofessional and lied to me about why my package wouldn't get to my house on time. They also told me to go outside and "COUNT THE STEPS" up to my home or else they would just "leave it in the street/sidewalk area." When I asked to speak to a supervisor they said that there wasn't 1 supervisor at headquarters that could speak to me. When I spoke to Target they tried to help me to the best of their abilities and get EFW on the phone to have them look out at the dock and confirm that the package was there and not damaged and that it would be able to get to my house up a couple of stairs. After placing me on a brief hold, a Target headquarters rep admitted that they wouldn't even check for my package, couldn't confirm the delivery and that they would in fact be leaving my package on the first floor. DO NOT HAVE ANYTHING SHIPPED THROUGH ESTES FORWARDING WORLDWIDE. They are a scam of a "delivery service" and they will waste your time and money. read more

one star is WAY too much. stood up twice by this company (once last week and again today, even after getting verbal confirmation that the pickup would indeed happen today) with no phone call, nothing. guess their time is more valuable than anyone elses time. I'm done dealing with this garbage and laughable level of customer service. Save your sanity and avoid using them for shipping/returns if at all possible. read more

I am motivated to write this because I am still waiting for a shipment that was supposed to be delivered between 10am to 2pm. Well, it's about 4:30pm. I call the company at 2pm and they said they only had 2 stops left and I was their next spot. I called them at 4pm and she couldn't get a hold of the drivers. I made it clear that I needed this shipment before 4pm since I have a work obligation. I had to cancel that and am still waiting. Overstock.com has to find a better company. I see all these other reviews and people talk about their items being damaged, that's kind of discouraging. We'll see how this turns out. Either way, if you can avoid it, do. read more

This company is complete bs and I have no clue how they stay in business. We ordered an elliptical from Walmart.com on March 23rd. It was scheduled to be delivered on April 1st. April 1st comes and we have heard nothing from them at all so we called. We are told that even though Walmart gave us a delivery date of 4/1/19 that they have up to 5 business days from the time they receive our shipment to deliver it. Ok.... whatever. So on 4/3 I get a call from their automated system confirming my delivery for 4/4. The window they gave me was from 1pm to 5pm. Ok fine. At 5:30pm my husband calls and gets "Rashad" on the phone a second time. Rashad tells us that the delivery is scheduled for tomorrow. Hmm let's review the email details that were sent to us. On 3/29 per their website it showed the package was here in MN, in our city. On 4/2 it says the delivery is scheduled. So my husband is going over this with "Rashad" and he tells my husband basically that it's too bad and we will have it delivered tomorrow between 8am and 6pm when their tracking website said between 7am and 5pm (which by the way was just changed within the last hour or so because I've been watching it all day). He refuses to tell us where exactly our package is stating he's not allowed to do that but he does tell us that it's in MPLS. The first excuse when we called on the 1st was that there was a shipping delay. My husband regularly gets shipments from NYC for his work and it never takes more than a couple days. This guy tells us we should be patient because it's coming ALL THE WAY FROM CHICAGO.... which is an 8 hour drive away. I have now called Walmart and cancelled my order. They can eat the cost of shipping it back to themselves since they are using sketchy at best shipping companies. I can order this from Amazon and have way less hassles and I may just do so. If there was any way I could give them negative stars I would. They were rude, inconsiderate, uncaring, and honestly so disorganized I wouldn't trust them shipping garbage. I would suggest avoiding these guys at all costs. They absolutely suck!!! read more

Ordered a flat screen from Target on 11/29. Scheduled a mid December delivery. After it was a few days late, unable to track online, I called EFW and was told they had not received the package. Told me to call Target. They said there was a problem and offered me a refund (and a gift card) or a discounted new order. I chose the refund and that was that. Until yesterday when EFW delivered the flat screen they didn't have. It was broken and unusable; the screen was crushed. So I have a huge worthless piece of trash I need to dispose of somehow. Target told me they don't want it back. Horrible experience. I will stick with Amazon from now on. read more

This is probably the WORST shipping business I've ever had to deal with. I ordered a crib from target. Said it shipped August 17th. No big deal. Would be delivered by August 30th. Well fast forward to now (August 25th) and it has not moved from Kansas City KS for 3 DAYS! I live an hour away from Kansas City KS. There is no reason it should just sit in Kanas City KS for 3 days! So I called the customer service line and the automated told me they couldn't find my shipment (the tracking # I had didn't exist to them) so I got ahold of an actual person. Just for her to tell me some bull shit reason as to why it's not here. First was they have to make sure they have everything, paperwork, shipment is ok and so on. That don't take 3 freaken days! So I asked her if she could deliver onto an Air Force Base, I've never seen or heard of them so I assumed they are newish, or everyone knows to pick up from target store. But she assured me she has base access. Then she asked me if they need anything from me when they go to deliver it. Um no... I told her I am not signing anyone onto base. She told me they would call me to deliver it. Um again no, my email says no appointments necessary so why are you calling me?! I've never heard of that. I don't have to be home to sign for it. So why call?! She couldn't give me an answer. Just said that they have till August 29th to deliver it. While they do, it would be nice to get the shipment earlier. Not at the very last minute. Now watch they won't be able to get on base or the shipment they have to check to make sure everything is ok, will be damaged read more

The worst delivery service absolutely ever. It has been over two weeks since I ordered my couch from Target.com and I still have no couch. Estimated delivery date was two days ago, it said it was out for delivery yesterday, and no one at EFW can get a hold of the terminal that is currently holding my couch hostage. I will likely be able to enjoy the couch when it grows a pair of legs and walks to my house, because it's never getting here via EFW. read more

I have never seen anything like this. I placed an order with Target on August 9th. I received a notification that my order would delivered between 8/14 and 8/18. They ended up scheduling delivery for the 12th. I was working from that day, so that was fine with me. I signed up for notifications to be sent to my phone, but I guess they don't work because it wasn't until the next day I recieved an email stating it was delivered on 8/12 at 5:06 pm. Although I knew I had been home all day and didn't see a truck deliver 4 large pieces of furniture, I checked camera just to make sure. They were not on my camera. I called and the rep stated the driver confirmed it was delivered, but that they didn't take pictures this time (although they usually do????). I asked for proof of delivery, but was told they do not provide to customers. So now I'm stuck in limbo without furniture. They don't even try to find your order. Worst service ever. read more

This company is trash! I ordered a bed from target and they gave me told me it would arrive between July 5-7th. I received an email from EFW asking me to pick a date for them to drop it off, there was an earlier date for June 30 from 10-2. June 30 arrives, I call off work, it was then 1:50 and no one had called so I call EFW asking where my bed was they said they forgot to load it on the truck if I was available for July 1st 10-2 and I said YES! On July 1st I call of work again, I called EFW at 8am to make sure it was being delivered and they confirmed a yes so I waited and at 2 I called and asked where was my delivery and they said they stopped deliveries at 2 and I wasn't going to be receiving it. When I asked why nobody was calling me to notify they weren't delivering it instead of wasting my day nobody has direct answers it was all "we forgot to load" "we will take it tomorrow" "sorry ma'am" they gave me another date for July 5th same thing happened! When I called they said target had canceled the order. I contacted target and they said no we didn't. When EWF tried contacting the driver they said he "wasn't picking up." I cancelled my order however; now target has my money on hold until EFW ships the bed back. I wonder how much longer that will take!!! They have played with my money and my time! DO YOURSELF A FAVOR AND NEVER ORDER FRIM TARGET OR WALMART ONLINE. ALL if you do your research notice there are more negative reviews with the same type of complaints than positive ones! read more

Estes Forwarding Worldwide - "Refused by disposition" If you call angry they will refuse your items or ship them back!!! - Shipping Centers Near Me - Harrisburgh, Pennsylvania

Just like everyone else, I ordered a piece of furniture from Target.com and EFW lost my shipment at the port. It was supposed arrive on Monday. It's been 2 days and they just left me a voicemail letting me know that they haven't found my shipment. They said to allow them 48-72 business hours to find my shipment. This will be the first and last time I order something from Target.com. BEWARE: YOUR SHIPMENT WILL BE LOST AND NOT ARRIVE ON TIME! read more

This company was supposed to deliver a table. There was no need for a signature, yet they refused to deliver saying the house was vacant it was not. They also claimed to have called me. That was a lie. So I never got my package and now have to order another and hope EFW doesn't get the job to deliver it. read more

Ordered a 70" TV from Target. Target said it would deliver between April 26-May 2. EFW shows up at my door on April 20th. Tracking was easy to follow, and when I saw that it might delivery early I called and talked to a real person who confirmed that I would see it today. The delivery driver was super nice as well. The large number of bad reviews had me worried when Target told me who was delivering it but it could not have been a better experience. read more

On an order from Target, Finally had an appt to deliver my package 12 days after the order. Never received it so I called and they told me they lost one of the boxes. Refused to deliver the other packages. Now I have to wait 2 more days so they can try and find my package before they will even discuss delivery. Terrible. It's no wonder Amazon is dominating the market. read more

The worst. Completely disregarded delivery window. Were supposed to deliver birthday gift for my boyfriend by 2pm. I called ahead to confirm and said they'd be here. Then refused to deliver during window because they loaded truck wrong and didn't want to move things around to get my item off the truck. Manager even said they could do it, just wouldn't. Birthday ruined. read more

Absolutely awful experience. Took them one month to get an item from IL to VA, didn't call before attempting delivery and apparently arrived on the one day I was out of home, left without notice. Made me call them 5 times throughout the month, each time listened to music for 40 minutes, got the line dropped twice. They admitted the item was lost for a while, and that it had been found, made an appointment. Took a day off work, and instead of spending the day with family and friends on my birthday, I waited at home. No call the previous day, no call on day of delivery. I called again, waited 30 minutes again, and this time I was told "they had called but couldn't reach me" which is complete BS. So no delivery today, either. They have wasted my time, my energy, my good will, and turned what was supposed to be a joyous occasion into a nightmare and a war of nerves as I now am dealing with cancelling the order and spending hours with the financing company just to avoid hurting my credit. My fault? As a consumer I bought an item that I never received thanks to the incompetence of this freight company. I will avoid any seller that uses EFW from now on. Avoid at all costs if you value your sanity or time. read more

Well I see I'm in the same situation as many others on here. Ordered a Horizon treadmill during Black Friday deals, was promised a delivery date of December 19 (even though a Saturday with a TEN hour delivery window didn't feel right or match up to what Horizon told me), stayed home ALL DAY to receive it and it never showed. Now here it is, the day AFTER Christmas (awesome...no gift to give), and nothing. I have both called and emailed EFW, only to be told there is some sort of outage at the terminal that has my treadmill, which I honestly do not believe anymore. I was yelled at by some guy named Jake when I called EFW the Sunday after my supposed delivery date, and I'm still not over that. I should also say that Horizon has done absolutely nothing either. They don't even return my calls or customer service emails. Now my family is supposed to go away for a few days this week, and my stomach is in knots over this stupid treadmill situation and how I'm going to handle it if they actually show up to deliver it when I am 3 hours away. And I can only imagine how good it is for this $1,000 treadmill I've already paid for to be sitting on a cold truck somewhere, if it even exists at all. I simply don't understand how a company stays in business and manages to keep contracts when this is how they operate. read more