All of it she is very nice. She has a very intuitive touch. I spoke to her about some spiritual…read morethings that the background music brought to mind. It was all good.

Great experience for the treatment I recieved. Would recommend for sure! Well worth the experience.read more

Place is just what I needed for a private cold plunge and sauna experience. If you're familiar you…read morealready know it's great for the body. Very clean and the employees are extremely friendly.

Unsafe, Dishonest, and Emotionally Damaging - AVOID at All Costs…read more What was meant to be a peaceful couples spa day for my birthday turned into one of the most upsetting, anxiety-inducing, and frankly gaslighting customer service experiences I've ever endured. Let me be clear: This was not my first float. I've floated several times before - in beautifully (subtly) lit, tranquil environments that promoted peace and calm. But this time? I was essentially locked in a pitch-black watery coffin. When I checked in, Raven, the staff member on duty, specifically assured me there would be a visible light inside the float tank so I could always locate the exit handle. Once inside, there was nothing. No light, no orientation, no visible exit - just total darkness. It was disorienting, claustrophobic, and terrifying. I started calling out for help, and was later told that nobody could hear me unless I was screaming, because the tanks are "soundproof." Seriously, the little snot really said that. I ended my float session early, shaken and panicked. When I told Raven what happened, she claimed there was a light--just a "very dim one." But when my husband (who had just finished his massage) confronted her, she changed her story completely, saying there was no light and that she had never told me otherwise. She outright lied, tailoring her answer depending on who was asking. We asked for the manager to call us, since this was clearly a safety issue and a serious customer service failure. The manager took her sweet time calling back, and when she finally did, her excuse was jaw-dropping: "I was busy trying to charge your husband's credit card for the FULL package amount, including his cancelled float and your wife's cancelled massage." Not "We're sorry." Not "How can we make this right?" Just trying to get paid for services not rendered. She then proceeded to minimize everything by calling it a "miscommunication." She admitted there isn't actually a light in the float tanks - only a vague "glow" that may or may not be visible - and still attempted to enforce their cancellation policy. Her apology was empty. Her tone was cold. And her refusal to take responsibility was astonishing. Let me be crystal clear: This was not a misunderstanding. This was a bait-and-switch, followed by dishonesty, emotional negligence, and a complete failure in basic professionalism. We paid only for the massage--on a separate card--because my husband insisted on it out of principle. But I did not receive the service I was promised. Worse, I was treated like an inconvenience for speaking up about my experience. If you suffer from anxiety, trauma, claustrophobia, or even just expect a baseline level of honesty and compassion, do not go here. This business is unsafe, mismanaged, and unwilling to own its failures. Save your money. Save your sanity. This is not a sanctuary - it's a liability.

Great massage therapy session with Tess. Time given was a little less than what was paid for. But…read moreoverall will recommend.

I have had massages from Amanda and from Shawna. Fantastic job, I felt so much better afterwards…read more They were able to help me with some acute pain that I was having recently, I feel much better now. I would recommend this massage & pilates studio to all of my friends. Excellent therapists.

From the owner: Knead To Balance is located in Hamilton Ontario. We provide Osteopathy, Massage Therapy, and Stott…read morePilates services for interconnected therapeutic healing, fitness, and well being. Knead to Balance has developed a physiotherapy program that works in conjunction with Pilates. After an initial assessment you may be eligible to have Pilates covered under your extended healthcare benefits.

First time at this spa. Walked into this spa, grand lobby, they have slippers for customers and…read moreshoe rack for our boots/shoes Booked a 1 hour season deep tissue, they currently have a Xmas promo for $78/hr plus 30min free Korean sauna. The deep massage was very relaxing, my massage therapist was very friendly, she would ask if tension was too deep and pinpointed my stress area. Then a hot water after massage session to soothe. They provide locker for our belonging and a pj for the sauna. The sauna room was just right, not too hot or stuffy and lighting was good, it was very comfy and relaxing sitting in there Great place, I would come again with my friend or mom next time

Neat idea of having five sauna rooms to chill in. They give you a set of pjs and slippers. It's not…read morevery big and wish they had more amenities really. I was also disappointed they did not have any massages available for walk in.

"I've been a client of Monaco Spa for about 10 years and have tried a variety of treatments and…read moreprocedures over that time. I couldn't imagine going anywhere else--I've always been extremely satisfied with the results. The entire team is friendly, welcoming, and highly professional. Jen, in particular, is an outstanding professional who consistently goes above and beyond. I highly recommend Monaco Spa."

The owner attempted to offer me 20iu of botox in exchange for not posting this review (emails…read moreattached in photos) I declined based on principle with how poorly they treated me. Details below: I purchased a package of filler and botox in 2020. I have spent thousands of dollars at this business over the course of 3 years. The under eye filler left me with permanent bumps (as shown in pic) where the cannula was inserted, under both eyes. I had one removed elsewhere, and the other was removed at Monaco Medical Aesthetics using a disolvent during a botox appointment.  (More on this later) Due to the issue of bumps from filler, I had not used the remainder of my filler package. On July 9th of 2023 at a Botox appointment, I explained to my injection nurse Tiffany if it was possible to have the remainder of the filler exchanged for botox. I explained that I can't utilize the filler because it caused permanent bumps last time. She mentioned this to the front desk employee. Front desk said she'd ask the manager and get back to me the next day. Approximately a week and a half later, after not receiving a phone back, I gave them a call to follow up. Re-explained the situation and was told to expect a phone call from the manager within an hour with an answer. 2 hours later, no call. I followed up, and was told they will not do the exchange and the manager was refusing to speak with me. "Its policy", I was told. I explained to the front desk that if the manager is refusing the exchange and won't even speak to me, then I will not be returning, as they clearly dont value me as a customer, and will be leaving a detailed review with pictures. Suddenly, after mentioning a negative review with pictures, the manager is willing to speak. I imagined, the manager has come to her senses, and would happily exchange the equal value of filler for botox after hearing about the bumps forming under my eyes from their services, and wanting to keep a customer happy and returning. Wrong. I explained the situation again to the manager. She told me she will not exchange the equal value of the filler for botox as per policy (policy against using common sense?). She questioned me thoroughly in regards to the bumps and told me Monaco has zero documentation in regards to using disolvent on my facial bump. I explained that the nurse injector must have forgot to document it. She explained that their nurses are professional, don't make mistakes, etc, and called me a liar. The conversation took an odd detour when she explained that because I bought the filler as part of a promotional package, I would actually owe $ if she did the exchange. And explained this using some of the most brain dead mathematics I've ever heard. According to her, the filler cost was normally 450$(approx) but my promotional cost was 125$, and I would owe them 325$. I was almost speechless at her grasp of reality. I explained if paid 125$ for the filler, then the exchange would be for 125$ worth of botox at normal pricing. She was incredibly rude and condescending. I told her she is mistaken. The nurse 100% used disolvent on my bump, and clearly forgot to document it in her report. Re-explained grade 4 math and informed her that I would be including this discussion in my review and ended the phone call. I then received a phone call from the clinic director. She informed me that she would be willing to exchange the filler for botox, but only in exchange for signing legal documentation protecting them legally and bad reviews. I informed her that under normal circumstances (had all this trouble not taken place) had they just obliged the exchange I would have never made a negative review. Now that we are past "normal circumstances" and their requiring signing of legal documents, the exchange is no longer satisfactory. They have long lost my goodwill due to their bad faith approach to this. I requested the exchange aswell as 20iu botox for my signature on their legal document. They declined.