I had a less than stellar experience about two years ago here. But it's a nice clean place and I…read moreheard things had gotten better so I thought I would try it again. I called to make an appointment and their schedule was completely open. I chose the time that worked well for my schedule. I showed up a few minutes before my scheduled time and they said it would be 30 minutes. Why make an appointment if you are not going to be able to have your appointment?! I was unable to stay. I also was not able to get in anywhere else. Would not recommend this business.

The massage (Krishauna) and the facial (Ashlee) were a trip to heaven for me…read more I actually had both done on same day! Totally recommend to do them both as it will give you the true "spa" experience. Krishauna gives a great relaxation or deep tissue massage. Ashlee provide so much information during a facial. I probably asked her one too many questions but she never made me feel like I should not ask them. I will be coming back regularly to see both!

I had my facial with Hannah. She was awesome. She did a consultation and we talked about my price…read morepoint and came up with the Red carpet facial. I was nervous about the dermaplane bc with my PCOS I tend to be on the furry side and I am a firm believer in waxing. It's been a few weeks and my skin still feels amazing. And no stubble feeling. The chemical peel was very mild. She also did an extraction. I am a HUGE fan of that. The pores on my nose actually shrunk! I can't wait to book another appointment. It is the ultimate way to relax.

Scheduled an Acne Treatment facial here and Kate did an AMAZING job!! They offer numerous types of…read morefacials and treatments for your skin needs. The atmosphere/staff was amazing --And they're very knowledgeable on skin care! Picked up some new cleansing products on my way out and I haven't touched my old products since. Eminence Organic products work WONDERS on my skin! Will definitely be back next month for another facial. My skin feels & looks amazing!

I have been a patron of this business for a few years now and I absolutely love it! The aesthetics…read moreis really Girly and pretty and you're offered wax shots (tequila shots) when you arrive. The actual waxing process is pretty much painless! The employees have all been following Covid-19 protocols, and are highly trained. This Black owned business will continue to get my full support and then some!

I've been going back and forth with myself about getting my upper lip waxed. It's not too bad but…read moreas you get older you discover more hair in undesirable places. So before things get out of hand, I pulled the trigger and made an appointment. The place is super cute and feminine. The manager was very helpful and was able to address my concerns. Because it was my first visit, I got a 50% discount!!! The young lady that provided my service was very nice and made sure I was comfortable. A few minutes later I was smooth and hairless. If I make this a regular routine I would definitely come back.

This place is relatively new to the area. It's beside the Las Delicias where the Escape Rooms used…read moreto be. This was my first time seeking a wax in Memphis and I'm glad that I stumbled across this place. When I walked in I was greeted with a warm welcome from the receptionist. She scheduled my appointment; I received a email confirmation and multiple text reminders. The decor is comfortable and cute. They have snacks and water available in the waiting area (no wine). Brittany did my wax! She allowed me to express my concerns and she kept the conversation flowing. They don't use waxing strips and it was the most painless Brazilian I have had thus far. It's so smooth and the skin is soft; no remnant wax. Will be returning in 4 weeks!

Terrible. The waxes are low quality now since the good waxers have left. If I could leave 0 stars I…read morewould.

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

Had my first facial today from Rachel! I was a little nervous (I don't know why), but it was an…read moreamazing experience. I was given a consultation on my skin which was followed by the signature Eden facial to address my own personal skin concerns. Not only did she focus on my face, but she also applied product and massaged my neck and décolleté which was a nice addition to the facial. The entire experience was so relaxing from the cleansing to the extractions. But most importantly, my skin looked so bright, plump and hydrated when she finished. I can't wait for my next one in 4-6 weeks.

I'm not shy. I'll tell you that I've been getting botox since I was 23. And well worth it I might…read moreadd. Because I don't mean to self-congratulate, but no one thinks I'm about to be 31 when they first meet me...they think it is more like 25 and that is all thanks to botox (and Terri). My favorite thing about Terri is that she doesn't overdo it. She's told me "no" more than a few times because she's the expert and doesn't want me to look like one of those Beverly Hills Housewives. Does it hurt? A little...but not as much as wrinkles would. So go ahead, make that appointment. You know you want to.

Traveling through Memphis, the Brow Girl got my brows under control! Thank you, thank you!read more

My first negative review ever. I called to make an appointment for brow tint only as I have been…read moregrowing brows with serum for a year and needed the grays tinted. My brows and lashes are dark brown with a bit of gray. She said tint and shape, I said tint only. She said fee was $20. Got to appointment and again she said tint and shape and I again said tint only. She talks me into tinting eyelashes also. As she's tinting she doing some rubbing which ends up being shaving. She then does a bit of plucking which ends up being plucking the gray hairs I came to have tinted. She hands me a mirror and my brows are GONE! A fine line of brows left which are not even on both sides. So shocked I can't comment. She then charges me $100 which I pay like an idiot! Additionally I can't see any tint on my lashes.

For the price of the massage, the spa should have more amenities. There is a quite room, but no…read morerobes, dressing areas, or showers available for the spa. Just sit here and wait. Secondly, at this price point, I was surprised at how casual the massage therapists dressed. I might return for the massage, but I won't be returning for the spa experience.

It was a decent experience but I've noticed over the years it seems like the staff cares less about…read moreyou. I just did a half spa day at Germantown Day spa and it's like no one really knew what to do with me while I was there. I asked massage therapist to apply firm pressure. I got soft at best. My facial was just someone rubbing my face. My lunch was lettuce with a slice of chicken on top on a fancy plate and my nails look like a five-year-old did them. I really want to love it here more because I've recommended it so much in the past. However now I recommend saving the your money and going elsewhere. I do hope they begin to step up though.