This is a continuation of my previous review. I would not have felt the need to leave a second review if the company's response to my original review had been accurate. The treatments did not produce the results that were represented, and when I raised my concerns, I was offered a $200 refund and a complimentary lymphatic drainage treatment IN EXCHANGE FOR REMOVING MY REVIEW. What brought me back is that the company publicly stated that I requested a full refund. That is simply not true. I have written messages showing that I specifically stated I was not asking for a full refund because services had already been performed. Customers deserve honest advertising, transparent communication, and accurate representation of the facts. Unfortunately, that was not my experience. Can't believe they had the time to respond to my review to make the business look good. But here is proof! Just go somewhere else at this point! read more

Esthetix MD - Proof that I never asked for a full refund! - Skin Care Near Me - San Diego, California

Sarah was amazing!!!! I can't believe the results. I came in for a tummy promotion but I walked out getting the facial peel. I've had issue with one dark spot on my upper lip for a year. I tried several dermatology and no one can help me. Sarah did!!!! read more

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These women sell you a dream claiming it's the best deal ever. First time I walked it they sold me a package that sounded like a good deal. I specifically went for micro needing they recommended something else. They sold me a chemical peel that I repeatedly told them I was scared of well sure enough it left black spots on my face for 3/4 weeks I went to show them what their procedure had done to me. They disregarded me said it was normal that it would eventually go away. It did after over a month of me having black spots under my eyes , my cheeks and mouth area. After that they switched me to what I thought I had initially paid for which was micro needling. Ive never had the same esthetician even when I've requested acouple times I want to see them. They claim to be at another location and can't assist you. A lot of these so called estheticians don't even know what they're doing the first one didn't even numb me. I found out the second time that you use a numbing lotion before the procedure when she accidentally numbed my whole mouth area. Every single women told me I was getting the best deal ever and I never saw them again. No follow up on procedures they will call you tough non stop to keep changing your appointment and make sure you answer them every single time because they will reschedule your appointment. read more

Esthetix MD - Skin Care Near Me - San Diego, California

Absolutely wonderful facial. I didnt expect much going in, but my skin is truly glowing and healthy right after. I loved the esthetician and vibe of this place. Will most certainly go back! read more

Ms Alyssa, provided me a wonderful service. She's super kind, professional and attentive. I definitely recommend her. The location is super clean, bright and front office super helpful and kinas well. read more

Esthetix MD - Skin Care Near Me - San Diego, California

Had THE best facial of my life with Alyssa! The face massage was stuff dreams are made of. She made my skin glow and made the entire experience relaxing and welcoming. read more

Esthetix MD - Skin Care Near Me - San Diego, California

Esthetix MD provides cutting edge aesthetic services and I am seeing real results from cavitation for the stubborn fat on my arms. My favorite aesthetician Emma is knowledgeable, kind and amazing! I recommend this med spa highly! read more

Esthetix MD - Skin Care Near Me - San Diego, California

I had a very frustrating experience with this business before even receiving any services. After clicking their link once, I was immediately contacted and repeatedly messaged multiple times a day--even after asking them to stop because I was in class. They advertised a $49 special for treatments, but later it became clear that the pricing was not straightforward and didn't actually apply as initially presented. That raised concerns for me about transparency. On top of that, their communication was extremely disorganized. My appointment time was changed multiple times (12:00, then 1:30, then back to 12:00), and I even received confirmation messages for times I never booked, from different phone numbers. Despite canceling, I continued receiving messages. This experience felt unprofessional and overwhelming. I would strongly recommend being cautious and doing thorough research before booking. read more

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My first experience today! I tried the cavitation. Alyssa was great, and the staff was very friendly very clean and great atmosphere. read more

Esthetix MD - Skin Care Near Me - San Diego, California

Horrible customer service! Once the sales consultant sells you a package they don't answer their phone or emails at all. I booked my package in December, called 23 times and never ever was able to get through. I left 17 voicemails. I finally showed up and demanded a complete refund for services not rendered. The secretary said she left several messages for a manager but no one ever called me. I wanted a call from a manager or owner and was never able to speak to any management .Run from this company! They are not trustworthy. Once they take your money they forget about you and your services. Stefanie sold me the package and was no where to be found for three months. The bad reviews will get the longest AI generated response with every excuse in the book. Dont just take my experience, read all the 1 star review and you wil get the full picture of what this place is all about. They also send texts that if you send a 5 star review and they verify it you get a free service so if you see all the 5 star reviews you know why there are so many. read more

Esthetix MD - Not classy esthetix MD.... - Skin Care Near Me - San Diego, California

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I had the sculpt and rejuvenate treatment on both my face and arms and had an amazing result! I absolutely noticed a difference in the firmness and texture of my skin, and my face was glowing after the treatment. The spa is beautiful and everyone who works there is so amazing and friendly, very knowledgeable, talking me through not only the procedure I was having done, but guiding me through a treatment plan based on my desired result. Highly recommend. read more

Nice clean office kind of hard to find a total pain to get to.The esthetician was great very sweet. The service was a little odd, not exactly what I was expecting there is a ringing you hear in your ears the whole time the are using the fat melting sonar treatment.. Very expensive for slow results. They are definitely trying to sell you a package. Wasn't for me. I ended up buying my own red light to use at home. read more

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My experience with EsthetixMD has been great so far. The team has been friendly, professional, and very responsive throughout the booking process. Communication has been excellent, and they've made everything easy and seamless. Looking forward to my upcoming appointment! read more

Went here for a deal they had on an anti aging facial which lasted maybe 30 minutes at most. Then they pressured me to get hifu for thousands more. Not a good experience for me. read more

Great experience! They were professional and appropriately double confirmed my appointment. Great communication and beautiful location. I was very pleased with this service. read more

Scheduled an appointment earlier today I received a text to confirm the appointment and they included some before and after photos of their "double chin rescue" . At first I was impressed, but something kept telling me something was off. I noticed they have no tags from people on their instagram . There is no comments from people on Facebook. I google image searched the photos they sent me, AND THE PHOTOS DONT BELONG TO THEM. That's it - I'm out read more

Esthetix MD - Skin Care Near Me - San Diego, California

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Negah did my Hifu treatment and was great to work with. She was very communicative and checked in with me often throughout the treatment. Would definitely recommend her for anyone booking. read more

Great staff! Rita was great! Facial treatment was great.They offer a wide variety of services.

They make appointments and then cancel you an hour before explaining they double booked even though you have had the appointment booked several days. They confirmed several times by text and by phone and then an hour before the appointment they tell me they have to cancel me because they are fully booked and double scheduled appointments. I had child care arrangements for my twins that isn't cheap and I have to pay regardless of their cancellation because they waited till the last hour as I'm getting in my car. What a very unorganized establishment . I would strongly discourage you trust your care to incompetent people who have lack of respect for your time. read more

I had a great experience at Esthetix MD! I've suffered from adult acne for many years. Ever since my first facial my acne disappeared. My skin feels and looks great! Thank you Esthetix MD :) read more

Such an amazing facial experience with Sarah, felt amazing getting the treatment. . The staff was so kind and welcoming, and the space itself is beautiful and relaxing. Will definitely be coming back. Definitely recommend read more

My HIFU treatment was done this afternoon and already I see amazing results. I highly recommend this procedure to everyone especially for women 50 and above. I am excited to come back for my monthly facial. read more

Esthetix MD - Skin Care Near Me - San Diego, California

I have gotten 3 facials here and have had a great experience each time. The staff are kind and attentive. The facials are catered to your skin condition and what you want and need. They are also very relaxing and my skin is always glowing after. I brought both my daughters in for one and they too had good experiences and loved the way their skin felt after. I would highly recommend Esthetix for your next facial. read more

Facial was wonderful, would recommend this place! Angelica was thorough, gentle, and answered my questions. I'll be back!

Horrible way to handle business. Confirmed twice via Tex regarding my appointment, after first confirmation I received a second text confirming date, which I also confirmed, text mentioned I needed to confirm that second one to fully confirm. Received multiple emails confirming appointment, even the day off.. which all emails stated to only call if we need to reschedule or cancel. Now I come for my appointment, and their sour faces just flat out tell me because I didn't answer a call confirming my appointment and not only that an esthetician was not available, they needed to rescheduled. HOW MANY TIMES DO WE NEED TO CONFIRM..! 1. Don't come with the story that I didn't confirm, I did it twice. 2. Not my fault that this place was understaffed. Should've had personnel for your appointments. 3. As a no longer potential client, this place needs to really work on their confirmation system. Never have dealt with a place that sends 10+ confirmations haha ... 2 should be enough. Reading now previous reviews, seems this is an ongoing issue. Based on first impressions would never recommend this place. Also, smiling a little more couldn't hurt anyone, no one likes stuck up faces. Update: received a text 4 hours later after I left basically saying that that they would be Upgrading my service for free in exchange of me removing or changing my review. My review is based on my first impression, I understand the intent behind the text. If I hadn't written my experience, you guys would've not reached out just because you want the review to be changed. As you two in the front were very outspoken, not caring what you said in front of me, as I'm leaving none of you stopped me to give me solutions or showed any kind of care. read more

do not enter your phone or email into to this company! not only do they spam you but if you i have an appointment they messaged and called me about 20 times and i keep confirming and they keep calling back to confirm over and over again. its sunday! leave me alone already! i am confirmed do you get it now???????? read more

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Angelina was amazing and thorough. She took her time to address my issues. They offer many state of the art procedures including High Intensity Focused Ultrasound. I'll be returning. read more

This place never answers their calls or returns messages but they blow up your phone to remind you of your appointment

Something very off about this place. This is my first time ever experiencing a business run this way without even stepping in their door. Numerous texts and calls about confirming appointment sent right after I replied with confirmations. No one at the office to answer phone calls/all done remotely overseas. Threats of being "banned from booking future promos" sent by several texts. Before/After photos that look very misleading and unrealistic without surgery being performed. Last message "Please reply C to confirm you are ASSISTING" What???? Assisting for what? read more

Do NOT enter your phone number into this company ad on instagram!! They will spam you and make fake appointments for you that you can't cancel. The Customer service and receptionist are horrible and needs to be better. read more

Cey was my Esthetician and did awesome job. Products and treatments were amazing. I'll be back for sure!'

I should have proceeded with caution as I read through several poor reviews that referred to appointment issues like texting client phone incessantly to confirm and no answer when you call (box is full ) etc. Well, drove there today for my 1st appointment and after several minutes it was clear that I was going to be told they did not see my appointment- which was the case. I had saved one of their text confirmations but was still told that the appointment had been cancelled. PS - I also tried to call prior to going but their message box was full. I left disappointed but it confirmed my belief in "reviews" that are posted, especially when so many refer to the same concerning issues. Very unprofessional... read more

Do NOT book with them. There are many bad reviews saying any appointments made through IG are not valid. I received confirmation and phone call from them of my appointment. I called in to double check, they had no records of my appointment and refused to help correct their error even after i showed screenshots of their confirmation. read more

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I had an extremely unprofessional and upsetting experience at Esthetix MD La Jolla on Monday--with Julie, the owner. I arrived on time for my confirmed appointment and was left standing at the front while Julie continued helping another client for 15 minutes past my scheduled time without acknowledging me. When she finally spoke to me, she told me I didn't have an appointment because I hadn't "confirmed by phone"--a requirement that was never communicated at any point. Before the appointment, I received three separate text confirmations and two emails, all clearly stating that I was booked. The emails said only to call if I had questions or needed to reschedule--no mention anywhere of needing to confirm by phone. I also reviewed the clinic's own cancellation policy, which states that if you cancel with less than 24 hours' notice or no-show, you are charged. Again--nothing about phone confirmations. I had paid over $1,500 for a treatment package, and this appointment was part of that package. Julie not only refused to honor it--she treated me as if I had done something wrong. When I calmly explained the situation and asked for a refund or resolution, she threatened to call security, physically backed me out of the front door, and locked it behind me. She also refused to give me her name, even though she is the owner--I only discovered that afterward through further research. I followed up with two formal written complaints, clearly requesting a refund or the opportunity to reschedule. Neither was acknowledged. As someone who worked in the service industry for over 15 years, I know the difference between a simple miscommunication and flat-out mistreatment. This was the latter. Sadly, after looking into the business more, I found that this wasn't an isolated experience. In the two months they've been open, there are already multiple one-star reviews describing similarly unprofessional and disrespectful behavior. There is a clear pattern. If this is how the owner treats paying clients--especially those who have already spent thousands--I strongly recommend taking your business elsewhere. You deserve professionalism, communication, and basic human decency. This place offered none. read more

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Great results! I would recommend them for the cavitation! Saw results right away will be back ! thank you so much

First off the ladies are so incredibly welcoming and the ambiance is amazing, luxurious, and peaceful. Upon entry, I was immediately offered water or coffee, filled out a questionnaire, and headed to the office for a consult. We went over target areas and goals, and prospective treatments (I was there for a double chin rescue)-all pretty affordable! Was then led back to the most peaceful room to lie down and let the lovely lady do her work. Her hands are MAGIC. I was in and out of sleep the whole experience. The products used all smelt lovely, the steam was luxurious, honestly it was all very pleasant. My qualm here was that it was a "double chin rescue" where I read and was explained the target areas would be... targeted. Though the facial was amazing; my jawline, chin, nor neck was targeted in any way. My forehead and cheek area were the most attended to areas. I was able to have a discount due to a promo deal advertised on instagram, and for $49, the facial was worth it. Would definitely book a $49 facial. But for the original price of around $300? I would not book the Double Chin Rescue. In any case, thanks so much to the lovely ladies for an experience! read more

Checking at the front desk, I was offered water, coffee or tea. The ladies were very friendly and approachable. Taylor was assigned to me for my facial. Taylor was great, patient with my questions and very through in explaining everything she was doing to my face. The products smelled really nice as well. read more

I signed up for a special that was running around the 4th of July. Immediately received over a dozen calls reminding me of the appt. When I finally spoke with someone I asked to not be called anymore. That went on deft ears. Did go to the appt and Natasha was great. She offered to give me some names of products. I never received the info. When trying to call back to request the info could not reach a live person. When checking out, left a huge cash tip for Natasha but not sure she ever got it because Stephanie wasn't happy I didn't sign up for more procedures. Wish I would have looked at this review site before I went. The experience did not do anything that they advertised. I fully agree with all the comments on the reviews. Customer service is non existent, procedures are not as advertised, and overall very disappointing. It's no wonder why they offer so many promotions and discounts. I'm lucky I'm out only a small portion of what could have been. Run, Run, Run From This Company!!! read more

Such an incredible facial. My skin feels so clean and dewy. Thank you for the amazing service.

Today I had a great experience at Esthetix MD! I was greeted warmly and taken to a nearby "VIP suite" with newly remodeled rooms where everything was bright and fresh. They offered me tea, coffee, and water before and during my treatment which was a nice touch. The staff were friendly, the service was well executed, and the esthetician was very professional. I highly recommend their services! read more