I ordered a Platner coffee table, and couldn't be happier: 1. Competitive price 2. Excellent value 3. Well made 4. Timely delivery (right on the ETA given at ordering time!) Will gladly purchase other pieces! read more

I ordered 4 Gubi Chairs on 7/31/2017, and got them on 10/25 after multiple delays. I was very disappointed in the chairs I received. 1. The chair seat was too low. When you sit on the chair, you will end up 16.5" from the bottom of the ground. This is lower than the average dining chair height from the ground which is about 18". The original gubi chair has a seat height of 18.1". 2. I emailed customer service requesting a refund, noting that 1. their website says they make "identical" replicas 2, the dimension on their website says the chair should be 17.5", although I was only able to measure 16.5". 3. The company emailed me back taking no responsibility. Apparently their 17.5" measurement is not from the bottom of the seat to the ground, but from the top. Additionally, there is fine print on the website that says "all measurements are approximate". Funny that they list measurements down to 1 decimal point when the measurements are "approximate". This basically means they can send you chairs with any dimension and not have to take responsibility. Lastly, their website advertises that their furniture is "identical" to the original, when it is clearly not. The original Gubi chairs would have been perfect for a regular dining table, but these knock off ones are much too low for a dining table. I'm having trouble even finding a place for them as side chairs. 3. Lastly - their return policy is a total joke. It is designed to prevent you from returning. They have a 14 day return policy, where the customer must contact in 10 days, pay for return shipping as well as the original shipping cost as well as a 30% restocking fee. By the time all of these fees are applied, you will have lost 50% of the value of your purchase. I was unsuccessful in getting support from my credit card company - who could not do anything based on the "all measurements are approximate" disclosure. I just want to help others avoid a similar experience. This is not a company that cares about its customers. They advertise with misleading statements on their website, saying they offer "identical" replicas, and have asterisks everywhere absolving them from any liability. I will never order from this company again, and really hope that no one else ever has to go through this. read more

Went to take a look around and end up settling on one of those super wide beds. It sounded like an Everest bed because it said sherpa in the catalog lol. since the name caught my eye and it was kind of neat. Was in the office signing the paperwork and saw one of the staff brought one of those Japanese style dogs with them. read more

I purchased a leather Saarinen Executive chair from Eternity Modern for around $900. The chair was delivered in October 2020. I noticed recently the finish on the leather was coming off. It appears there are at least two layers to the finish with the large areas of the top layer wearing off to reveal a lighter secondary layer. As I have had a lot of leather furniture, car seats, etc., this is the first time I have experienced the finish wearing off. Since the chair is only 1-1/2 years old, I would expect better wear and feel the leather is defective. I contacted Eternity Modern about the issue providing details and pictures. They responded with their warranty indicating the leather was excluded from their warranty coverage. As the chair is leather, they are essentially absolving themselves of any responsibility. The company is claiming a one year warranty. In my experience, companies that provide quality products, stand behind their products. Buyer beware, if Eternity Modern delivers you a product with inferior / defective leather, they do not stand behind their product. read more

False descriptions in the details of the items sold on this website. I ordered an item. Upon receiving that item I realized it did not match the description on the site and was given lengthy, terrible customer service ultimately forcing me outside of the window to make a return which they would not honor to begin with, invalidating me along the way. Forcing me to keep an unusable $600 item that was falsely described on the site. Their customer service is awful, package came banged up, return policy is virtually non existent and they will invalidate your concerns and make you jump through hoops to get simple customer service through the entire experience. So disappointed/Honestly criminal. read more

The ARC lamp with the marble base was the first item I bought from Eternity Modern about 8 years ago and it looks beautiful to this day with zero issues. The staff was always friendly and helpful with excellent customer service. I even had the lamp personally delivered to me. Since then I've returned to purchase a very nice sectional couch to add to the living room. Take the time and research the different companies out there but you can definitely be happy with the products and services here. read more

I'm writing this positive review simply because we were a bit hesitant to order and had some apprehension during the order to delivery process due, in large part, to some of the negative reviews that can be found online. Our experience was very favorable and I would happily order from them again. The Good: We ordered a 2-piece tufty time sofa and ottoman, and two queen sized tufty time beds at the end of August 2021. All furniture was ordered with custom upholstery colors/materials so that the beds and sofa would match in color and material as they were meant to coordinate with each other. The order was delivered to Eternity Modern via overseas container 16 weeks later (as advertised) and was delivered to us 2 weeks later. The furniture arrived meticulously packaged in very heavy duty carboard boxes (much more robust packaging than some of the furniture we have purchased from upscale companies like Roche Bobois, Gamma) and assembled without any issues. The furniture is a very good facsimile of the original sofa design and is of great quality... Aside from some very subtle differences, it would be difficult to discern a difference between the original and the Eternity Modern version - that's not why we purchased it but the same design language and looks of the original are maintained. Is the quality the same as the original? Probably not, but it's so close you would need to original sofa on hand to appreciate these minor differences. The sofa sits a bit firmer than the original but the sofa is still very comfortable and may be more durable due to the firmer nature of the design. The Suboptimal: If there is one area where there is room for improvement it would be in the realm of communication. Whenever we were able to get someone on the phone or over email, the interactions were always positive and constructive. However, it has always been somewhat difficult to contact them via phone or email and it sometime took several tries to get in touch with them. I'm guessing this is a pandemic-related issue. One suggestion would be to offer an online portal to track a shipment - if a customer can track this themselves, I think this would reduce the workload on the staff and put customer's minds at ease. With all that said, we were always able to finally communicate with their staff, and their staff reached out to us whenever important milestones had been reached in the order process. Again, we are very happy with the end result and the lead time, while long, is pretty standard now with all made to order furniture. In fact, the Eternity Modern furniture arrived faster than some of the high-end Italian furniture we ordered earlier in the summer of 2021 and much faster than a American Leather chair (made in Texas) that had a 35 week lead time. read more

I've seen a lot of recreations of this womb chair with ottoman and I haven't come as close to a replica as I have with this chair. I ordered a couple of swatches (which shipped super fast) and was able to compare the colours until I found one I liked the best. Customer Service was responsive when I finally decided which colour and swatch I wanted. It arrived just last week and is the real star of the show here in our home. Guests always compliment me on how comfortable it is! read more

Ordered a black tulip table from Eternity Modern. The table is perfect for my dining area! I recommend using white glove delivery because the table is very heavy to unpack and move around. I will be back to order a sofa soon... read more

Eternity Modern - Black Marble Tulip Table - Furniture Stores Near Me - Richmond, British Columbia

BUYER'S REMORSE - DO NOT SHOP HERE! I purchased a copy of a Saarinen Womb chair from Eternity Modern 3 years ago, and have regretted it everyday since. Within a month, I noticed the cushions which should be smooth and sleek where getting all lumpy. Various attempts were made to repair and replace the cushions over the course of the next 2 years. Next, they requested one of my chair cushions to take away, to do a better colour match. This is cushion was never returned, and indeed, no one seems to know where it ended up. About a year ago, I was told they would be ordering me a brand new chair which will be delivered in November. There is still no sign of it, nor will LEXI the sales rep respond to my numerous emails and phone calls. Please, save yourself the headache. read more

How does one get a hold of you guys. You have no phone number anymore which is super odd. And you guys are non responsive via emails. This is insane but looking at all you're previous reviewers I now understand why. Just a horrible company to purchase from. All your positive reviews are probably curated or paid reviews. Please respond to email so we have an update on our order and get a damn working phone! read more

Started out with thinking about getting just a day bed for the living room but ended up ordering in a few other pieces for later pickup. The propietress was a pleasure to deal with answering the many questions with cheerful ease. Free delivery is always appreciated plus especially with items this large. Thus definitely they are not a typical "Richmond furniture store". More like something near Granville Island, nice and hip! read more

I purchased a rather expensive LC2 chair from Eternity Modern. It took much longer to arrive than promised. When it did the cushions were unusable. The company acknowledged the defect and sent out replacements. This took more time again. Unfortunately, the chair remains unusable with the new cushions. Something is desperately wrong with their manufacturing process, but the company has refused to take the chair back and does not respond to telephone calls or emails in a timely fashion. This was a very costly mistake, which I will not be making again. Buyer beware. read more

I bought a 4-piece sectional from Eternity Modern in late August. It was advertised with 5-7 day shipping, however it took an entire month to arrive. On top of the extremely late arrival, the middle piece was sent in the wrong color. When I contacted customer service for a refund or a replacement, they dismissed my claim and said it was part of the natural variation in their couches, which makes no sense since I ordered an entire couch in one color and received pieces that were different colors. I even identified the incorrect color in their catalogue and ordered a swatch separately to verify their mistake. To make things worse, after a long and fruitless email correspondence with their customer service, I went on to leave a 1-star review on their product webpage explaining the situation that I had just experienced. However, the review does not show on their website, in fact it seems as though they only display the most positive reviews on their website. It is my understanding that such a practice is banned by the FTC. read more

I was interested in purchasing some furniture from this company based on their selection of classic pieces. However, because there is no shortage of Corbusier sofa and chair reproductions (some good, some bad), I wanted to confirm the quality of the leather being used by Eternity Modern before I committed to ordering something. I emailed them and asked for leather swatches and they said they would send some. Months later, I have not received a thing from them so I ended up purchasing my sofa and chair elsewhere. read more

I ordered a leather Barcelona Chair from this store in Richmond a few weeks ago. Unfortunately they didn't have the color that I wanted (black) in stock but were kind enough to lend me a brown one to use in the meantime . Needless to say when they finally got more stock, their delivery person came and swapped out the loaner for the black one last Saturday. Friendly service. read more

This warehouse outlet in Richmond has a lot of choices in mainly midcentury style furniture such as Barcelona Chairs, and other nostalgic and retro looking furniture. Prices are reasonable, bearing in mind that the showroom is not that big and not all items are on display. read more