I ordered 12 Hunter Douglas cellular shades . Total cost more than 10K. I paid an additional fee for professional installation. On April 22 , the installer arrived later than the promised one hour window , rushed through the process and was somewhat annoyed about making some minor adjustments to make sure everything hung correctly. Was a lot more concerned about taking the old blinds with him. 10 shades look terrific , there are problems with 2. One shade was the wrong type and they are correcting that. The other sags on one side , doesn't close all the way and can't be adjusted with the key the installers left for that purpose. I sent them a very clear photo showing the problem. Now I'm getting pushback about replacing the shade that doesn't close correctly . Additionally I have been told that I won't get a professional install on the replacements even though I paid for that. The designer told me he is going to do it. I had to ask for care and cleaning instructions. I have asked how to register my shades for the warranty eight days ago but have been given zero information on that. This was a huge splurge for me and I'm feeling very disrespected now that they have full payment , they are no longer concerned Even though the job is not complete , I have repeatedly received emails ( at least 7 times ) wanting me to Docusign that the job has been finished when it is not. Update 05/15/26 Still no warranty info after multiple requests. The 1st pic taken May 1 shows sagging on top right.The 2nd pic taken today May 15 shows it is sagging progressively more on top right . At this point I'm wondering how long it will be until it just falls down. I raise and lower the other 11 shades daily and none of them are doing this . The alleged "automated emails " to sign off stating the job is complete have stopped. Now I get repeated phone calls from Amanda in attempt to convince me to keep the ~defective~ shade. This is not something that can simply be fixed by an adjustment - it is defective and they just keep digging in their heels rather than doing the right thing - order a new shade . This is brand new , I should not be expected to accept this. Update May 17 , last night I was awakened by a loud pop that came from the shade. Am guessing that one or more of the cords snapped. It now sags even more at the top and Ethan Allen still refuses to replace the shade. 3rd pic attached. As someone who works in a warranty capacity for a large corporation , I am astounded at how they handle a problem. I personally send out product worth tens of thousands of dollars of when we make a mistake. We value our customers. Anything can go wrong in manufacturing , and how those mistakes are addressed defines a company. This unwillingness to properly resolve a mistake speaks volumes about Ethan Allen. Update 05/18 Today the store manager emailed to blame me for "not letting them repair " the defective shade. Seems the modus operandi is for them to drag this out as long as possible and waste my time with repair after repair on a defective shade instead of doing the correct thing by replacing it. I should have bought everything from Home Depot , they treat customers better there. read more

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The first time I walked in I was greeted by Pat. He was very kind, and ask if he could help us. I told him I was just looking and he stepped aside and offered to help if I needed anything. When I found what I wanted, Pat was a big help! He helped me picking out what color I wanted for the sofa, then placed my order. I had a great experience with them, until it got down to the delivery.... Jessie wasn't as helpful.... Just say! We did get out sofa the day before thanksgiving, so all is well. Thanks Pat for your help, because of you we had our first Thanksgiving in our new home. God Bless The Roberson read more

Ethan Allen - My husband and I really love our new sofa and recliners. They are perfect! Thanks Pat! - Furniture Stores Near Me - Brentwood, Tennessee

We purchased over 10K worth of high end furniture from Ethan Allen (EA) in Brentwood Tennessee. The sale clerks at the store recommended the Guardsman protection plan in the event we had any problems with the 2 sofas, 1 leather recliner and 1 oversized ottoman. Well, we did. The fabric on one of the sofa's ripped at the corner on the back corner and needed to be repaired. Simple fabric failure. Called the store and they told us this was absolutely covered under the protection plan, checked the actual protection plan contract and sure enough it appeared to be covered. Was actually coached by the sales clerk on what to say in the claim to ensure it was approved. Did it exactly as directed, submitted the claim with pictures and waited forever. Finally started calling and found out what a joke Guardsman customer service is. First, they make it purposely difficult to speak to a person. Second, the website provides no information. After multiple calls and emails and 3 weeks after submitting our claim I was told "fabric failure" was not covered. Went back to Ethan Allen and they advised it was covered but told me to submit the claim stating the fabric was ripped by a dog as animal accidents were covered under the 1 time lifetime warranty section - even though that is not what happened. So we tried again and again the claim was denied after waiting 5 weeks. I wish we had the money to hire a lawyer and sue but we don't. I highly recommend never purchasing a warranty through Guardsman or purchasing furniture from Ethan Allen. We have been extremely disappointed with our "high end" furniture and the fact they don't stand behind their product. The fabric ripped plain and simple and neither the warranty nor Ethan Allen will stand behind it for repair. Shoddy workmanship by Ethan Allen and even worse customer service. read more

Ethan Allen - Furniture Stores Near Me - Brentwood, Tennessee

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Jenny's design services were wonferful and it was a pleasure working with her. I absolutely love how it all turned out.

Jenny was wonderful to work with. We will definitely reach out to her the next time we are purchasing furniture!

I have a lot of experience with this company in general using various stores for over 20 years. So here's the real deal. If you want to buy anything with wood this is not the place to go the quality is lousy and the price is high. However what they are very good with is upholstered furniture. I would highly recommend getting a better quality fabric for a small up-charge then buying the lower end high dollar one such as something you may see on the floor. Some floor fabrics are nice not all are cheap but there are cheap ones and you do have to avoid those. So basically you're better off going upstairs picking out a fabric that's a better quality and you'll be fine. Problem is the prices are high so somethings they are just not worth it like the $10,000 leather sectional sofa upstairs is it just a joke. If you want a really good chair with a good fabric expect to pay 2 grand and sofa 3 and up. Problem is there's really no good high-end stores left to buy good quality furniture. This place is interesting they have a lot of junk but they have a lot of nice things too. Years ago they only had really high-end stuff but that has changed I guess to accommodate the masses but the price point just doesn't justify the quality the lower end furniture. Service is always good they actually bother me too much when I walk in there every couple of minutes they asked me do I need help once would've been fine and if I would've needed them I would've sought them out afterward. Asking me every three minutes did I find something it's just annoying. Overall if you're willing to pay you'll get a good quality upholstered chair or couch if you just look at the better fabrics. Stay away from the wood furniture it's just junk. read more

Jennifer M. is incredible! She is so easy to work with, so kind, and has such a strong eye. She will guide you towards the best possible design solutions while incorporating your personal style and your budget. She is an artist. I cannot recommend her more! read more

Worst customer service ever. They've always made me feel stupid when asking questions and kept changing the rules for returns. I'm very dissatisfied and now I'm stuck with my couch that cost over $7,000. read more

I was shocked by the lack of service and unfriendliness of the sales staff this past Saturday. My one star is because the receptionist had a warm greeting and tried twice to get us assistance. Walking through the store, we only got blank stares! No one else even said hello! Blatant racism??? I don't know but I was never treated this way at their Skokie, IL store. I'm just going to assume that these sales people have had a wonderful July and didn't need my money. read more

It was a true pleasure working with Ethan Allan designer Millie Adams recently. She helped me add an area rug and several beautiful pieces of furniture that not only made our living room complete but also gave it that "wow" factor I was looking for! read more

Ashley is a phenomenal decorator and I find working with her to be very comfortable. She worked well with the items from my prior home and helped me pick out paint colors. I have several new items from this store in Brentwood and while some of the nicer pieces like oriental rugs, everything is beautiful. Love Ethan Allen! read more

Joyce does not have the customer service skills needed to be a sales representative. Instead of working with her, I opened an Ethan Allen account online. If I don't choose to order my furniture online, I'll come in and request to work with someone else. read more

We purchased nearly 50 k in furniture from EA when we lived in Michigan. We loved the furniture but soon found that it did not hold up. The drawers in 2 of or dressers and our console refused to open. One of our lamps just stopped working. When we called our sales rep, Ken Wells, at the Brentwood store to have it fixed he said they do not cover it due to humidity or usage issues. These items were less than a year old!! Later, we ordered additional furniture when we moved to Franklin. It all arrived except for a rug and ottoman. We learned that Ken forgot to order the ottoman. That was understandable but disappointing. What was really frustrating was that we have waited 4 months on our family room rug. I have emailed Ken twice and called twice and he has not returned any of my calls or emails. I dont know if he forgot to order it or there is a problem- who knows!! I am completely disappointed with the level of service from this company as well as the quality of the furniture. We had an issue with a couch from restoration hardware and they were willing to pick it up within the week and replace it at no charge. We will never buy another item from this company. My dollars are better spent elsewhere! They have lost us as a customer. read more

I recently worked with Interior Designer Joyce and had a very good experience. I am very pleased the fabrics that she put together for my home. Look forward to working with her again. read more

Twenty years ago my wife and I purchased our first bedroom furniture from Ethan Allen in Baton Rouge, LA. A few weeks ago I was in the market for home office furniture and a recliner so we made a visit to the Ethan Allen store in Cool Springs. We found exactly what we wanted and had them check the inventory and fortunately everything was in stock and could be delivered in at least 4 weeks, over $5,000 purchase. After 4 weeks I called the store and was told that one of the pieces was not available and it was being manufactured in China so it would be the end of June (the purchase was made on March 30). They delivered the other pieces that were in and I cannot tell you how disappointed I am with the quality. The foot rest on the recliner is warped, the $1,500 desk is a cheap veneer. The desk drawer guides are the cheapest I've ever seen. I called the store and now that they have made a sale they don't seem to care about a customer anymore. We're having to wait on a technician to come take a look at the defects in the furniture for an adjustment. Really? This is suppose to be Ethan Allen. I will NEVER buy anything from them again. Cheap Chinese made furniture at a premium price and the sales staff is just as cheap and lousy as the furniture! read more