My wife and I had purchased a leather recliner and five other pieces from Arhaus brand new years…read moreago and attempted to use the lifetime limited warranty on the recliner when the frame broke. Arhaus would NOT honor the warranty because we didn't have the receipt.

We found exceptional furniture pieces with excellent service. Destiny, the sales associate, was…read moreprofessional and knowledgeable. They don't have a delivery service, but they can provide names of delivery people in the area.

Great customer service. They did a wonderful job cleaning and performing a minor repair on my 60+…read moreyears old Persian rug. Would recommend.

I've known this place was in Grandview since I moved back, but since I didn't need a rug, I didn't…read moreever go in. It is surprisingly big, and they are a serious operation. Up front is the sales gallery. Didn't stay long, because we were in for cleaning, but there were a lot of options and the ones I saw were really lovely. Head round the back for cleaning. Pull right up to the door for load and unload. I went twice and there was a line both times! I never considered how many people here have area rugs for cleaning. They'll do all sizes. It takes about 2 weeks to turn around (not entirely certain why people are surprised by this....). If you drop your rugs off, you get 20% off the standard price. If you don't have a big enough vehicle, they'll do pick up and drop off for you, but aren't available same day. They offer several levels of cleaning depending on how clean/dirty you think your rugs are. Drop off and pick up were quick. I haven't unrolled the rugs yet (packed for moving), but I was pleased with the process, and, frankly, impressed with the size of the operation.

The selection is amazing, and not all from China like Walmart. I highly recommend. If looking, for…read morea unique gift

Homegoods always has what I need but the employees need a real attitude adjustment. You aren't…read moresuppose to laugh or make fun of customers until they are out of the store. This message is for whatever older retired woman was at the cash register today. Learn how to treat customers with respect and compassion! You work in customer service ma'am!

My husband was followed around your store today like a criminal for absolutely no reason, and the…read moreexperience was disgusting. The moment he walked into Home Depot, an employee immediately looked him up and down and asked if he needed help. He politely said no and headed toward the plywood section. Since he was only grabbing a few things, he didn't take a cart at first. The same employee approached him again insisting he should get one. My husband again said "No thanks." From that point on, the employee proceeded to follow him throughout the store, standing at the ends of aisles watching him as he shopped. Feeling uncomfortable, my husband bounced between sections before finally grabbing a cart. He then went into the garden section and briefly left his cart outside the doors while picking up a few plants. When he came back, the employee was actively inspecting the contents of his cart. At this point my husband called me because he felt so uncomfortable and targeted that he wanted to leave the store altogether. I told him to just check out through garden to avoid the employee, so he did. He paid in full, completed his transaction, and thought the situation was over. Instead, while loading his purchases into his car, the same employee followed him outside and accused him of stealing. My husband, embarrassed and cornered, felt he had no choice but to show his receipt and prove every item had been paid for. We shop at this location almost weekly. We recently purchased all of our appliances from this store. To be treated this way as paying customers is beyond unacceptable. Following someone around the store, watching their every move, inspecting their cart, and then confronting them outside after they've already paid is vile behavior. Home Depot has loss prevention staff for a reason. Employees should not be acting like self-appointed anti-theft vigilantes while harassing innocent customers trying to shop. This experience was humiliating, unnecessary, and completely unacceptable.

I was personally helped by Ben. He was resourceful, patient, and eager to help despite me coming in…read moretwice ( because I got the wrong part). He was kind and respectful. The other people there were also kind in directing me, calling for assistance, and being attentive to the customers.

Multiple issues with this past visit. Let's start from the…read morebeginning, where I found a dining room table that I was interested in purchasing, as a looked for an associate there is one right next to me with a scanner so I took over the information for her to scan to tell me where on the shelves I could find the item boxed up. She pointed out that the display table was the only one remaining. As I noticed a huge scratch crossed it I ask if there was a discount due to it being damaged. She informed me I needed to load the dining room table up, and take it to the front desk to ask them?!?! Are we serious? Therefore thanked her for her time and just walked away. Then through the huge store I encountered several other employees completely ignoring me, there was zero eye contact, or even a grin. Seems that the employees there are extremely miserable. What's up for the gentleman at the register which was very cheery, however, he didn't wrap my breakables OR offer me a bag for my items??? Oh, and the restrooms!!!! I noticed a large drip of menstrual blood right in front of the toilet.... And while washing my hands, I looked at the filth splattered up and down the walls, the baseboards were completely coated in filth! Just absolutely disgusting. Walmart's bathrooms were even cleaner than this. lol I recall years back visiting the Hilliard location when it first opened and they seemed to have higher quality items than they do now. Most everything in the store is cheap. China made junk at an elevated price. I'm sticking with HomeGoods, Marshalls, and TJ Maxx. And lastly, the parking lot.... I almost didn't even go into the store because they had several large shopping carts being swept around the parking lot with the high winds. Nobody wants their cars damaged. Bottom line, rude, unhelpful employees, high prices for low quality items, filthy disgusting restrooms.

Holy moley this place is huge! I just went for my second time over the weekend because I happened…read moreto be in the area furniture shopping with my sister. I totally forgot how much stuff was in here! For starters, masks are obviously required. They don't really have aisle directions or any signage reminding patrons to social distance. The good thing was that most were doing that anyways. Prices here are okay but nothing to get excited about. Some things can be marked down but most things I found I caught myself saying I can find this at TJ Maxx for cheaper. I did really like the home organizing section and found a few things I needed priced well. Everything is pretty organized, which is a plus. The bathrooms were also really clean. The only big bummer was the line the cash out took longer than the shopping itself. Pro tip - Check Google for busy times and try to avoid them.

I do not recommend this company. My runner, which cost over $3,500, was installed damaged. Yoder &…read moreCo. came out and trimmed the carpet with scissors, then claimed that the rest of the damage was a natural occurrence due to the material of the carpet. This is clearly not the case and I expect more accountability for their product.

Our neighbor (who has beautiful floors) recommended Budget Carpet and Flooring to us because they…read moredid such a nice job for her. We live in a third floor condo downtown so we were thrilled to find a company that came so highly recommended and that had been able to deal with some of the complexities associated with our building. We made a call and they sent someone out to measure our floors. He was very courteous and thorough and made a map of the dimensions. He was able to do it in a way that gave us many options because we could have opted for different flooring for the halls than for the bedrooms, for example. Once he did the mapping, he told us to check out their showroom so we could choose our flooring. We went out to the showroom located in Clintonville area. When we arrived, we met a friendly lady in the showroom who explained all of our options to us. She pulled our file so that when we selected our floor, she was able to give us an estimate. She was very frank with us and I really appreciated it. She was very honest about ways that we could save money and did not push us into more expensive options. She worked with us to get us the best flooring at the best price. We made our selection and they called us about a week later to set up installation. Two gentlemen then came to our place and worked hard at putting in our new carpet. They were very efficient and moved our furniture for us for a small fee so that we didn't have to worry about it. We were super pleased with the end result. Our carpet is beautiful and plush. We will definitely use them again in the future!