The salesperson was nice but customer service after purchase is terrible. All they want is to move…read moreproduct and they could care less after payment clears. Do not recommend.

Richie is the best! Have been using him for years and I recommend everyone I can do him. Great…read moreselection, easy delivery, and feels like you are talking to a friend the whole time.

Jacob was super chill and helpful. He didn't try to upsell me past my budget, and he did a really…read moregood job explaining the different material and base options. There were a couple options I wanted to try that were not in the show room, but I ended up finding a really good mattress option

In your face , high pressure , arrogant sales person. Would not directly answer what mattresses are…read moreavailable in specifications given. Manager hovered around me and the sales person without a mask on very inconsiderate. Avoid this store.. there are other stores with more considerate & courteous, sales staff & better priced.

We purchased a new Bosch Refrigerator from Big Sandy. Drew was our salesperson. He was very helpful…read moreto be sure we purchased exactly what we wanted...and that the size would fit on our kitchen space. The fridge we purchased had a sale on top of the sale, so it was a good value for the product we purchased. He was not pushy just very helpful. Jeremy and his team delivered the unit today. They were very professional, taking the old unit out and setting up the new one. Highly recommended!!!

I had a new articulating bed frame and mattress delivered today. It was a sizable investment and…read morethey handled it as such. All three team member were very cordial and friendly and easy to talk to. They took some time and explained everything to me. I know they probably repeat the same things all day but I felt like they really cared about me as a customer. It made for a very pleasant experience. I highly recommend Big Sandy Super Store and highly praise the delivery team that came to my home. Thank you guys!! Mike McCall - Powell Ohio

We finally did it. We are finally making the switch. I knew well ahead of time I was set on…read moresleeping on a Sleep Number bed when I was older and could afford it. Today was that day we decided it's time. My wife and I walked in the store and were immediately greeted by the manager, Jazmine Redmond. She was very kind and passionate about Sleep Number. She reminded me of everybody else who has switched to Sleep Number: passionate. Great customer service. Jazmine was very genuine and honest. She wasn't pushy nor aggressive in upselling us. I would recommend anybody who is thinking about getting a sleep number to do it--I also have a 15% code for you if interested The wait period for the bed is just under two weeks to be delivered and set up.

My Sleep Number C2 turned out to be my worst nightmare. The first one delivered December 12, 2019,…read moresmelled so horrible I sent it back unpacked. The delivery men said it had been stinking up their whole truck. The second bed delivered December 18, 2019, started giving off chemical fumes the second day after delivery and the fumes and smells got worse and worse and worse as time went by. Customer Service refused to do anything about my complaint for weeks but finally picked up the bed three weeks after delivery. The delivery men agreed that it still smelled like chemicals--after 3 weeks of sitting in a closed room with the windows open 16 hours a day AND after 24 hours of being shut up with an industrial deodorizing machine! I have had to hire two companies that do disaster restoration to clean up the smells and fumes, which soaked into most anything porous anywhere in my house. My carpeting, leather couches, Flex-fit Base and many of my clothes, books, papers, and other possessions were ruined and have to be thrown out. I have not been able to use my bedroom, bathroom, or office for over a month. I've been having breathing problems, headaches and sore throats on and off. This bed has ruined my life and my home. I haven't had much sleep at all since it was delivered because the air quality in my whole house is so bad. I've had to spend some nights in a hotel. This nightmare has cost me $15,000 so far and costs are rising.

Great fabric options for special orders. They were very clear about the production and timing but…read moreI didn't care. I loved the color.

If I could give a 0 I would. I bought a couch set and purchased the stain removal warranty. I have…read moretried 3 times to process a claim with a normal pictures of a stain. I was denied again because it said the cause of stain is unknown. I also called the store and NO ONE could help me. The warranty is a scam and it was a few hundred dollars. NEVER BUY ANYTHING FROM MACY'S.

Update your hours and don't waste peoples time. It's not fair to drive a long distance and then get…read morehere to a closed building. Thanks.

I love the custom pieces I've received from TY Fine Furniture - a maple side table and a walnut…read moredining table. The craftsmanship is absolutely amazing! We will definitely order more pieces in the future.

When we walked into the CBUS Mattress showroom, we did not expect what we received. After the type…read moreof service we've received from other mattress stores, we had no reason to expect any different. Oh, were we surprised and delighted. Ben was extraordinary. First, his service is above any we received from any other mattress store, let alone any store. His customer service is 5 Stars. Second, Ben's knowledge exceeds any other store we went to in the past: that gets 5 Stars. Ben's follow up on customer satisfaction? Outstanding and beyond any expectations. We needed a mattress delivered to our vacation cottage in far, far northern Wisconsin. He personally kept in touch with the delivery company and us until it was delivered. Another 5 Stars! We cannot say enough about CBUS Mattress and it's owner, Ben. Oh, I forgot about the mattress itself. We were not entirely satisfied with the first mattress so we required to exchange it. Ben completely followed through on the promise and we got a new mattress to replace the first one. We love it! Another 5 Stars. Finally, the music he has on is cool jazz. Ben and CBUS Mattress: what a cool place to shop and find the mattress of your dreams. When you need a new mattress, CBUS Mattress is your place to shop. You get more than a mattress. You get a dreamy experience.

From the owner: At C*BUS Mattress, we believe that mattresses shouldn't cost so much. You deserve a great nights…read moresleep, but it doesn't have to cost a fortune. We opened our first showroom in Grandview in 2016 in a small warehouse to keep our overload super low and allow us to sell mattresses at much lower prices than the Big Box Retailers. In 2021, we found our 2nd location just off the beaten path to continue to keep our overhead super low and pass the savings on to you. We don't believe in fake sales and pricing gimmicks like other mattress retailers. Most importantly, Let us help you find a mattress that fits the way that you sleep AND save you a ton of money. But don't take my word for it, Read thru some of our reviews and see what people are saying!

This is about a $5000 defective mattress we are unable to return. Date of initial sale: Sunday July…read more20, 2025 Product: Tempur-Pedic Pro-Adapt Twin XL (medium) and Twin XL (firm) Cost: $5000 (sold on a comfort guarantee and 30-day return policy for this major purchase) -- Delivered: Saturday August 2, 2025 Requested exchange: August 24, 2025 (firm mattress too firm, medium was better) -- Replacement Product: Tempur-Pedic Pro-Breeze (medium, king size) Cost: same but bought additional low profile box spring ($300) -- Delivered: Tuesday September 2, 2025 Reported something wrong with mattress about a week later and couldn't use the mattress. It was abnormally soft in spots as if it was previously used. Sales person said she would need to contact the store manager who would look into options and get back to us. After another week went by we didn't hear from them, we went back to the store. The manager seemed surprised to see us and tried to blame not getting back to us on his sales associate. Asking for an update on our options for return or exchange, the manager (Adam) unprofessionally and flippantly told us we're stuck with the defective product and if we don't like it, sell it on Facebook marketplace. We said this was unacceptable and asked to speak with someone else. Without any help from Adam, we did our own research and found the President's hotline number. I left a voicemail to explain and escalate this matter. I felt the representative Jonathon was much more professional and said he would get back to me in a day or so. After patiently waiting three weeks for a resolution, and following up a couple of times, I decided it would be in our best interests to file this complaint. We still seek a fair resolution that could include a refund minus 20% restocking fee, a new mattress to replace the defective one (possibly used?) we were given, or even store credit to buy appliances we need. We cannot accept keeping a $5000 defective mattress we cannot use or sell. Update: We have also filed a complaint with the Ohio attorney general's consume protection agency.