I always thought that BSW was a fantastic facility with ethical standards and values. Well, boy I…read morewas wrong. My aunt is in there right now. I found her unresponsive in her bedroom last Tuesday morning and I did not hesitate to send her to BSW. I remember that the EMTs asked why I wanted to take her there, but I just automatically said I have heard they are the best. I WAS WRONG - at least in the realm of mental health issues. You will lose all rights to your loved one if you get BSW involved. Yesterday, my review went from 5 to 1. My aunt was abused by my father-in-law in Richmond, Virginia and I figured it out based on my aunt selling her home in West Virginia (which she would never have done unless something was wrong). I went to Virginia, helped her get away from an abusive caregiver, and she was doing so well here in Ft. Worth getting stronger and better so she could return to all of her friends in West Virginia (where she has lived for 88 years). The BSW physiatrist said that with all the Doctors we were using to help get her stronger, she may have had a trigger with something that happened and she was reliving the trauma. She was in a catatonic state and with low dosages of benzodiazepines, she would come out and then with the reduced anxiety, she could work on what happened. My aunt was doing great and suddenly, yesterday, I was told that my aunt could make her own medical decisions, she had revoked my HIPPA rights, and I could not be in the room whenever any of her care was discussed. And BSW was so nasty that they brought two BWS police to stand outside her room while they told me that I could no longer be involved in her care. I have cared for her every day since she got out of her abusive situation. I was shocked and didn't really know what to do. I have no idea what is going on. My Aunt lives with me, but I now have no idea even where she is. It is like they have kidnapped my aunt by giving her mind-altering drugs and saying that she can now make her medical decisions, but she can't even get out of the bed to go to brush her teeth. I found out through other people that they want her to go to an In-house rehabilitation facility and be returned to West Virginia to go to a nursing home, which is EXACTLY what we were working on doing. Except, we were waiting for an assisted living facility because she just needs help with a few daily tasks. Now, I guess they have her so drugged that she can make her own medical decisions, but she needs to get stronger so she can go to a nursing home in West Virginia. Do not go to this hospital if you are concerned about a loved one's mental health. They are horrible. I was the one person who went to her defense when she was being abused and then BSW got hold of her and now I guess she is going to be a ward of the State of Texas because I am her only living relative and I know she loves West Virginia. They have known her for 4 days, have her on mind altering drugs but she can make her own medical decisions. The plan that they are working on behind my back is exactly what we were working on providing and we were just waiting on a room to become available at the Assisted Living facility. My aunt, in her right mind, knows all of this. If she doesn't remember, then she is not able to make her own medical decisions. BUT I CAN'T BE A PART OF MAKING IT HAPPEN. This hospital is the reason people with possible mental health issues should stay away or your family will not be able to help you get the help that you need. They will turn your family against you, scare you with police officers as they tell you to get away from your family member that you are asking for help with. PLEASE, PLEASE do not go here. You will have your heart broken and you will lose a person that you love. Please do not go to this hospital.

What a great experience this was. I've actually go to the BSW in downtown FTW for my Lung Condition…read morebut this location in Grapevine takes care to another level in my case. My Dr. Jeffrey Moffett was doing a Arthroscopic knee surgery to repair torn meniscus in right knee. Once we arrived we went to registration desk located very close to entrance was escorted by James a volunteer an entertained while navigating the hallways once there the nurse was ready to take me to prep, after getting all the prep work done they rolled me back gave me a nice sleep and I woke up repaired. The nurses were all very kind and the Anesthesiologist really did a great job in explanation. Today I'm feeling like a new man and walking without any ain whatsoever. Thank you all for making it so easy for me.

Excellent facility and outstanding staff! I was evaluated in the ER for a severe leg/foot infection…read moreand then admitted to the hospital. No long wait in the ER as I was evaluated by ER staff within 10 minutes and then to a hospital room as soon as all tests were completed. Every person I interacted with during my stay was highly professional and personable. Methodist Southlake will be my first choice for any future ER or hospital needs.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

Updated hospital that was well planned out. I love the fact that EVERY patient is able to get a…read moreprivate room and there is even a built in couch/bed in every room! I slept on this "bed" but I would not recommend it for those with back problems- VERY, VERY Hard on the back. The RN's were so attentive and seemed to be very experienced and knowledgable, especially a male RN named Lenny in Tower 1 Orthopedic section! He was very much in demand as all the other nurses and staff were asking him for help or his opinion on things. This hospital food is fairly tasteless because maybe because IT has to be s be plain for restricted diets etc. Overall a very well run hospital!

This facility used to be the best you could go to. But the care has gone downhill since the last…read moretime I was admitted. If you want your pain to be out of control and the nurses to keep you up all night and then ignore you all day. I had a hose backing up into my stomach and nose for the past two days. None new how to fix it. I've had an alarm going off for 9ver 2 hours and no one will come turn it off. I haven't seen a doctor since my surgery Monday morning. My pain medicine isn't working and would like them to give me something else, they say they sent a message but have not heard back. So if you want this kind of care this is your place. I will never come here again and will never bring another family member here. I just had to get this off my chest and warn others. This is tower 3

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I was wrong to review this place well. The experience there was fine, but they engage in…read moreincredibly dishonest business tactics and billing procedures. They straight up lied to me to get me to pay at the time of service insisting I wouldn't see more bills. I told them to give me something in writing even. Now I am seeing more bills and they are evasive and manipulative over the phone.

Everything well amazingly well? Best staff of Doctor's and Nurses. Everyone is always smiling and…read moreI'm a cheerful mood. They've been so good me, I don't want to leave. So professional in all their jobs, and when their done with you you don't want to leave. Love's this place!

Got my refund. I…read morewas told I owed money for procedure, I paid. Insurance told me I did not owe. (Feb) July my husband met with people there said yes due refund. Told would mail it to me. Never Arrived. Called and left 3 messages and finally got call back. Tina said she decided to credit to card. I told her card not good. She said well i will mail receipts you take it up with your bank. I have called bank and nothing says nothing sent. Says nothing pending. . Very irritating. Still waiting over a week later. Media? Attorney? Over 1500.00 dollars. In hospital the staff was talking about me at desk. There were 5 or more there. They were discussing my issue with OAB. My husband over heard conversation. I am already embarrassed by problem and to know that crowd out there talking about me makes it worse. Now the surgeon is amazing!!!

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

i came in for pain, swelling and redness around my belly button. the doctor just examined my…read morestomach and said yeah you just have such and such, but didn't do a cat scan to see if it was anything internal going on. then he made the statement on how I likely got the rash - "well you women like to wear your pants up high, that's how you got it." about 30 mins later I was sent home with 2 antibiotics. Needless to say I ended up going to a hospital ER later that night and turned out I had an abscess in my stomach - which is why my belly button was reacting the way it was. the hospital doctor was kind of taken back when she asked if they did a cat scan on me - because she knows they have the equipment there - and I told her no. In all I would not go back here - bedside manner of the doctor and nurses was not great and overall knowledge of what could be wrong, obviously wasn't there.

I had a large piece of glass that had broken off in the bottom of my foot…read more Dr. Solanos was absolutely amazing. It took several hours and required stitches and to be placed in a boot. The entire staff was amazing. It took several attempts by everyone. They all were more than willing to help me. After healing I needed a doctors note to be released to return to work. I called the ER. Robin Williams answered. He was more than gracious in assisting me. It was ready in a couple minutes. This was my first time at the E.R at Southlake Methodist. I was so pleased with my visit. The doctor had a great staff to work with. The R.N. The PA. Dr. Solanos stayed 2 hours after she was to go home, just to finish with me. She had to return early the next morning. I cannot say enough good things about my visit! Thank you J. Wilson

Had to rush my wife in for severe abdominal pain and were quick to diagnose for large, gall stones,…read moreand scheduled to remove her gallbladder the next morning. Doctors were excellent and staff are great! I have taken my wife to many ER's over the years in different states, and this is by far one of the best.

My husband had surgery at this location in February, 2025. On the day of surgery they charged us…read moreover $6,000. We had no choice but to pay or he would not have gotten his surgery. When all the claims were filed with our insurance, the insurance company said we only owed just over $2,000. I have been calling and trying for months to get the refund owed to us. I get sent from person to person. They keep telling me they are refiling with the insurance company. Excuse after excuse after excuse. Meanwhile they have not repaid the $4,000 they owe us.

So far so good. OMG how many people are having a surgical procedure done at 7 am???? This building…read moreis small and they are already packed to capacity in the waiting area... The staff greeted us upon entering the building and were very polite. They called Kenneth as soon as we sat down. So they are prompt in sticking with your allotted appointment time. The waiting area was surprisingly quiet and laid back. It was clean, well organized and smelled like vanilla and cinnamon. It's beginning to look a lot like Christmas lol..... In the back the nurses were nice and pleasant. They explained what was going to happen and gave a rough estimate about how long it would take and what to expect. Diane, Scott and Sidney were great we were very pleased. Dr. Samming was great as usual. We so love his spirit he is so humbled and down to earth. I would recommend him to family and frp

I cannot say enough great things about Dr. Flowers and her amazing team. I came in because my…read moreprevious doctor had inserted my IUD wrong, and I was honestly nervous about having it removed and replaced. From the moment I walked in, every assistant, nurse, and staff member was so friendly, reassuring, and professional. Dr. Flowers explained everything clearly, made sure I was comfortable, and the removal + new insertion were done quickly, gently, and with zero stress. I felt genuinely cared for the entire visit. If you're looking for an OB-GYN who truly knows what they're doing and treats you with kindness, this is the place. Absolutely outstanding!

Dr Flowers delivered both of our handsome boys. She is heaven sent and the best at what she does.read more