What a great experience this was. I've actually go to the BSW in downtown FTW for my Lung Condition…read morebut this location in Grapevine takes care to another level in my case. My Dr. Jeffrey Moffett was doing a Arthroscopic knee surgery to repair torn meniscus in right knee. Once we arrived we went to registration desk located very close to entrance was escorted by James a volunteer an entertained while navigating the hallways once there the nurse was ready to take me to prep, after getting all the prep work done they rolled me back gave me a nice sleep and I woke up repaired. The nurses were all very kind and the Anesthesiologist really did a great job in explanation. Today I'm feeling like a new man and walking without any ain whatsoever. Thank you all for making it so easy for me.

The staff is great and takes care of you, when you are admitted, but make sure you get all your…read moremedical records upon discharge! I left 2 messages for the records dept., BEGGING THEM to call me and they never did. I emailed the executives and little did they care! Have not heard back from anyone and need to know if a carotid ultrasound was done for my mom. No one cares or they don't have enough employees, or worse - NO ONE bothers to return voice messages! Be warned, make sure you leave with EVERY medical record/test, or you will never hear from anyone from this hospital again. Unless it is to get their money!!!!!

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

Updated hospital that was well planned out. I love the fact that EVERY patient is able to get a…read moreprivate room and there is even a built in couch/bed in every room! I slept on this "bed" but I would not recommend it for those with back problems- VERY, VERY Hard on the back. The RN's were so attentive and seemed to be very experienced and knowledgable, especially a male RN named Lenny in Tower 1 Orthopedic section! He was very much in demand as all the other nurses and staff were asking him for help or his opinion on things. This hospital food is fairly tasteless because maybe because IT has to be s be plain for restricted diets etc. Overall a very well run hospital!

This facility used to be the best you could go to. But the care has gone downhill since the last…read moretime I was admitted. If you want your pain to be out of control and the nurses to keep you up all night and then ignore you all day. I had a hose backing up into my stomach and nose for the past two days. None new how to fix it. I've had an alarm going off for 9ver 2 hours and no one will come turn it off. I haven't seen a doctor since my surgery Monday morning. My pain medicine isn't working and would like them to give me something else, they say they sent a message but have not heard back. So if you want this kind of care this is your place. I will never come here again and will never bring another family member here. I just had to get this off my chest and warn others. This is tower 3

Not great at all. Clean, friendly, and probably for a reason, remarkably empty. Really sparse…read morecare, only a diagnosis of a scratched cornea and even a bit of attitude. No medicine, no eye patch, nothing. Just a $2000 bill. What a joke. Never to return. If I am having an emergency even while driving by, I will keep on driving.

I was wrong to review this place well. The experience there was fine, but they engage in…read moreincredibly dishonest business tactics and billing procedures. They straight up lied to me to get me to pay at the time of service insisting I wouldn't see more bills. I told them to give me something in writing even. Now I am seeing more bills and they are evasive and manipulative over the phone.

Friendly, prompt, easy to communicate with. I switched about 3 years ago for my PCP and very…read morehappy! Bloodwork is right on site. Overall easy!

Everything well amazingly well? Best staff of Doctor's and Nurses. Everyone is always smiling and…read moreI'm a cheerful mood. They've been so good me, I don't want to leave. So professional in all their jobs, and when their done with you you don't want to leave. Love's this place!

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

Candidly, this healthcare facility feels far more like a concierge medicine practice than a typical…read moreurgent care or local 24/7 ER. A couple of weeks ago, I woke up with a terrible sore throat. I tried Cepacol lozenges without any relief. Eventually, I began searching for urgent care medical facilities that were open in the middle of the night. After reviewing several options and reading through patient reviews, I decided to call Complete Care in Southlake. Initially, seeing that it was a 24/7 ER gave me pause, as those 24/7 ER facilities can be very expensive, and I even debated whether I should simply endure the pain for another five hours until a traditional urgent care clinic opened...I'm so glad I made the call. From the moment I spoke with the receptionist to my interactions with the nurse and Dr. Peebles, the experience was exceptional. Everyone took their time, answered my questions thoroughly, offered thoughtful suggestions, promptly sent over prescriptions, and Debbie expertly administered the two injections I needed. Even more surprising, the cost was literally on par with many local urgent care facilities for cash pay. A sincere thank you to Debbie, Amanda, Dr. Peebles, and the entire Southlake team for such outstanding care. Warm Regards, Eric

I had a large piece of glass that had broken off in the bottom of my foot…read more Dr. Solanos was absolutely amazing. It took several hours and required stitches and to be placed in a boot. The entire staff was amazing. It took several attempts by everyone. They all were more than willing to help me. After healing I needed a doctors note to be released to return to work. I called the ER. Robin Williams answered. He was more than gracious in assisting me. It was ready in a couple minutes. This was my first time at the E.R at Southlake Methodist. I was so pleased with my visit. The doctor had a great staff to work with. The R.N. The PA. Dr. Solanos stayed 2 hours after she was to go home, just to finish with me. She had to return early the next morning. I cannot say enough good things about my visit! Thank you J. Wilson

Had to rush my wife in for severe abdominal pain and were quick to diagnose for large, gall stones,…read moreand scheduled to remove her gallbladder the next morning. Doctors were excellent and staff are great! I have taken my wife to many ER's over the years in different states, and this is by far one of the best.

My husband had surgery at this location in February, 2025. On the day of surgery they charged us…read moreover $6,000. We had no choice but to pay or he would not have gotten his surgery. When all the claims were filed with our insurance, the insurance company said we only owed just over $2,000. I have been calling and trying for months to get the refund owed to us. I get sent from person to person. They keep telling me they are refiling with the insurance company. Excuse after excuse after excuse. Meanwhile they have not repaid the $4,000 they owe us.

So far so good. OMG how many people are having a surgical procedure done at 7 am???? This building…read moreis small and they are already packed to capacity in the waiting area... The staff greeted us upon entering the building and were very polite. They called Kenneth as soon as we sat down. So they are prompt in sticking with your allotted appointment time. The waiting area was surprisingly quiet and laid back. It was clean, well organized and smelled like vanilla and cinnamon. It's beginning to look a lot like Christmas lol..... In the back the nurses were nice and pleasant. They explained what was going to happen and gave a rough estimate about how long it would take and what to expect. Diane, Scott and Sidney were great we were very pleased. Dr. Samming was great as usual. We so love his spirit he is so humbled and down to earth. I would recommend him to family and frp

I cannot say enough great things about Dr. Flowers and her amazing team. I came in because my…read moreprevious doctor had inserted my IUD wrong, and I was honestly nervous about having it removed and replaced. From the moment I walked in, every assistant, nurse, and staff member was so friendly, reassuring, and professional. Dr. Flowers explained everything clearly, made sure I was comfortable, and the removal + new insertion were done quickly, gently, and with zero stress. I felt genuinely cared for the entire visit. If you're looking for an OB-GYN who truly knows what they're doing and treats you with kindness, this is the place. Absolutely outstanding!

Dr Flowers delivered both of our handsome boys. She is heaven sent and the best at what she does.read more