The worse place I ever been, explained exactly what I want it with picture when I saw the where…read morecutting my hair way to short the started blaming on me instead of making it better, I started crying because my birthday is Friday and I look like I have tupe and the gave me a toner saying that will look good with my grey hair, so so disappointed

Excellent experience. Proceeded with full body massage along with facial and the tech was…read moreexemplary. Highly recommended, love the fact this is one of the few beauty salons open till 9pm at night.

Unfortunately, our experience at Nouvelle D'Sp Boutique in the Mall of San Juan was very…read moredisappointing, especially considering the price and the expectations we had. For Christmas, I bought my wife a facial package that included several services for $275, including a glass of champagne. The intention was for her to have a relaxing, special, and truly pampering experience. That's not what happened. From the beginning, the orientation was practically nonexistent. They didn't properly explain the process or what she was supposed to do. They simply told her to go into the sauna, without any further instruction. Upon entering, she realized that the saunas weren't separated for men and women. While she was in her swimsuit, a man entered wearing only a towel. This made her feel extremely uncomfortable. The man even started talking to her, when all she wanted was to relax and meditate. Because of the discomfort, she decided to leave the sauna before 10 minutes had passed. Then she went to the showers, where she again encountered a complete lack of privacy: open and uncontrolled doors, making it possible for anyone to see her while she showered. She couldn't relax or feel safe. She had to shower in her swimsuit for safety. The facial itself was performed, but the entire experience was already compromised. At the end, upon seeing the alcoholic beverages, she asked if they were included and was told they were. However, she was never offered the glass of champagne that was specifically included in the package and was one of the reasons she purchased this combo. Overall, the service was cold and disorganized. No one guided her, no one attended to her with care or made her feel pampered. It was as if she had to figure things out on her own, instead of receiving personalized attention. For almost $300, the experience was completely unsatisfactory. It did not live up to its promises or the level of quality and privacy expected of a place like this. I would not recommend it.

I had been wanting a facial for a VERY long time. Being a grad student gets very difficult and…read moredraining. I was gifted a facial! Although school got in the way, I finally managed to enjoy my gift today! The entire place smells really good, very relaxing dim lighting throughout and soothing music. My facial was done by Paula. She was super nice and easy to talk to. You are assigned a lounge bed before the facial begins and you return after for a drink of your choice (wine, water, champagne and whiskey etc) and snack (hummus or wrap). The facial took about 1.5hrs. You are offered heated hand mittens (do it!) I felt brand new after the whole experience and would do it all over again. Oh and the place was very clean.

Worst customer service in the entire world. Do not come here. It is not relaxing. They harass you…read moreand bother you when you're trying to relax. They lie about their fees and then they don't honor their punchcards. Toxic and unsanitary glue sticks to your skin.

Awesome wellness spa! All equipment is state of the art and always available! Upscale looking decor…read moreinside and staff was very helpful! Massage therapists were amazing! Individual bathrooms with showers available as well! I couldn't have asked for a better experience! I will be a regular here for sure!

We booked a same day massage here because we had to change flights to make our cruise on time…read more(JetBlue delays). Turned out to be an amazing error in our favor - we did an 80 minute couples massage and it was phenomenal. Michael and Jarina took incredible care of us and set us up for a week of relaxation and much needed rest. Place was super clean - check in was in the nail salon, but massages are on the second floor next door. Uber/Lyft from the airport and to the cruise terminal was painless. Will do again if we're back in San Juan.

Horrible! If you're a female, do NOT go for a massage with a male. I would never and have never…read morewritten a review like this other than for Euforia. After my experience at Euforia the One horrible time I went, my girl friends will never go back. Horrifying! Don't Go, Ladies.

When you want an elevated spa experience without hotel-spa pricing, Cloud Spa strikes the right…read morebalance. We were looking for a quality massage in San Juan but didn't want to pay full luxury hotel spa prices. Cloud Spa, located right next to the DoubleTree Hilton, ended up being the perfect middle ground--polished, relaxing, and professional without feeling over-the-top expensive. The space itself feels calm and thoughtfully designed. It's clean, serene, and well-run. While it doesn't have extended lounge or relaxation rooms where you can spend hours in a robe, it does deliver where it matters most: the treatments. Experience & Service * Very accommodating and welcoming staff * Smooth scheduling and check-in process * Locker and restroom facilities available * Focused environment centered around quality treatments Treatments * Excellent massages--skilled therapists and relaxing atmosphere * Wide range of treatment options available * Feels elevated and professional, not rushed or basic This is ideal for someone who wants a high-quality spa treatment without paying premium resort pricing. You're not coming here to spend half the day lounging--you're coming for a great service in a polished setting. Verdict Cloud Spa delivers strong value for the experience. Elevated but approachable, professional yet comfortable. If you're staying near the DoubleTree or simply want a dependable spa option in San Juan, this is an easy five stars.

Deep tissue massage while visiting PR. The venue is nice and clean, quiet as expected. I had a…read morevery good therapist - can't remember her name but she was amazing!

I requested a gel manicure and pedicure and was lucky to be attended by Chary Reyes: the best work…read moreI have had ever! She was so professional, knowledgeable, paid a lot of attention to details, and the experience was simply amazing! I already recommended her to my sisters and friends! Nice vibe in this salon!

I loved the service, Saraí cut and color my hair and I was very pleased. It's a bit pricier than…read moremost salons in PR but to me it was worth it.

I would dare to say that this spa is the best one I've gone in my years. Service quality is one of…read morethe best, is the one location that really surprises you. on the third floor of their location at the Ashford Avenue in San Juan, Puerto Rico . Views of the lagoon and ocean makes this space a very tranquil one. Ocean waves sounds in background while been serviced makes a peaceful environment; great prices & treatment services. Either a facial, body massage or body treatment, staff knows well their craft. Ask for either Marcia or Maribel and you will feel, look like a new person after this friendly estheticians take care of your skin properly after evaluation. Call now and make the reservation you deserve.

I have been doing the cryo and lipolaser and it has helped. I went for 4 weeks lost about 7 pounds.read more

I enjoyed an aromatherapy massage with Francisco. The massage was amazing - he has the hands of an…read moreangel! The spa is BEAUTIFUL! Book a treatment here! The staff really goes out of their way to make sure you feel pampered. I sipped on some complimentary refreshing pineapple coconut green iced tea and nibbled on a healthy fruit nut mix. The private pool is tranquil. I enjoyed the sauna and steam room as well. I didn't use the jacuzzi, but will next time! Hyatt Globalists receive 20% off!

I am torn between a 3 and 4 star. I went to the spa on 4/2 for facial and a massage. The facility…read morewas very nice and clean. The staff at the desk was very friendly and professional. I get massages and facials on a regular basis at home. I was expecting more soundproofing for the service rooms. You could hear everything that was happening in the waiting area. The massage therapist was wonderful. The facial was less than what I was use to. There was a lot of down time and the esthetician left the room a couple times stating she needed to get product. I am not sure exactly what was happening but at one point I heard something that sounded like someone opening up a garbage bag. It was not a relaxing experience. I was surprised the extractions were done manually. At home my esthetician uses a machine that is less invasive. There was 1 cleanse, 1 mask, and, at most, a 1 minute face massage to incorporate products into my skin. While letting the mask dry there was a foot massage, but it was very uneven. The esthetician spend 3-4 minutes on one foot and maybe 1 minute for the other. The cost was not worth the experience. I would return for the massage only.