Excellent job, quick service, fast response time. Very professional technician. I appreciate their…read morework and highly recommend.

I have a 10-year-old built-in Thermador fridge that initially had a defrost issue--it was blowing…read morehot air and warming up. Vadym came promptly and fixed that issue with no problem. Later, I had another problem as the fridge started making an odd noise. Initially, Vadym suspected it was the compressor fan, but the issue persisted. This issue had actually been lingering for a long time, I had at least four or five other companies came to diagnose the noise issue, each offering different quick opinions--some barely inspected it and suggested immediate part replacements, others insisted the fridge needed to be pulled out (which is a big job for a built-in unit) and fix from the back of the fridge. But none felt confident, they all rushed to conclusions without a proper diagnosis. Vadym stood out by taking the time. He thoroughly examined the fridge and, when the issue persisted, he consulted his network instead of guessing. Eventually, he figured out the noise was caused by the condenser pipe and water pipe being too close, which caused vibration when the compressor kicked in. In the end, he fixed it. What I truly appreciated was his commitment, he didn't rush to a quick guess; he invested time, asked for input, and returned until it was resolved. I would highly recommend Vadym and Metro Appliance to others.

UPDATE: Triton finally called me back and was able to issue the reimbursement for the compressor…read more Thanks to Mario for following up after my review and working to make it right. Appreciate it! My LG refrigerator died recently and I needed it repaired ASAP. Triton was able to come the soonest so I went with them. They came right away and fixed the problem- the fridge needed a new compressor. So far so good. The job ended up costing around $1350. $950 for the labor and $400 for the part. Super expensive I know but still cheaper than getting a new fridge. The problem was that the compressor was still under warranty and the repair man said that they could reimburse us for the part if we call LG to have them replace it after the fact. He assured me that this is common practice and he's done it several times before. Ok so I pay them, call LG, give them all the info they asked for and they say they will send Triton the new part in 3-4 weeks. A month goes by and I call Triton about the reimbursement. The guy says he needs to check with his warehouse or inventory manager or something to see if the part arrived and would call me back. I never heard back. I tried again the next week. Same thing- he needs to check with his inventory guy and will get back to me. No call back. I call again and you'll never guess what happened. Yes same story. And now I am writing this review because I'm starting to think I'm not getting that $400 back. Ugh. Still I can't give only 1 star bc they did fix it and they were courteous the whole time they were here. 2 stars it is.

I worked with Triton Appliance repair to fix my broken Viking microwave. Triton Appliance kept me…read moreupdated on the progress and was transparent about all the problems the technicians encountered. Despite not being able to fix my microwave in the end due to missing parts, the team was honest and responded well to feedback and refunded all the fees for me. I appreciate the honesty and how understanding the team is. They could've kept the money and not refunded me, but they did. Repair cost was cheaper than getting a brand new microwave. If you go with triton for the repair, they will wave the initial inspection fee. Will be using them again.

Three days before Christmas the finicky Miele dishwasher locks up again. No worries, I remember who…read morewe called last time because they did a good job for a fair price. They didn't meet those standards this time, they exceeded them. Alex did an outstanding job showing a total commitment to integrity by instead of replacing a $1000+ pump, he managed to clean the brushes internally and get it running. He charged only for his time at an extremely reasonable rate. The most important part to me was that he did his best to give me the best service at the fairest price. Integrity like that is uncommon, and should be communicated when present.

They were able to come same day and diagnose the issue with my Thermador freezer. Very happy with…read moretheir speed and ability and professional manner.

We needed a part replaced on our Thor range. After filtering for repair services in the area that…read morework on this brand, the list was very small. Several never responded at all. Thor's own certified service providers were no better (one declined the brand, the other ghosted). Gold Standard had 259 five-star reviews, so my wife reached out through Yelp on November 20. It took two weeks and a follow-up message (plus a voicemail) before Cristhian responded. He came out on December 8, diagnosed the issue, and quoted us $272.30 + tax for the part and $310 for labor. We paid $85 for the diagnosis and told him to go ahead and order the part. Then, silence. My wife followed up on December 16. No response. Again on December 18, this time saying we'd find someone else if he couldn't commit to a date. He finally replied, saying the part was backordered and wouldn't arrive until mid-to-late January. We said we'd wait. Late January came. My wife followed up again. Cristhian said he'd call the supplier "real quick." A few days later he reported the supplier wasn't answering his calls or emails. He said he'd look into alternatives. My wife followed up again on February 10, offering to source the part herself if he'd just tell her the part number. No response. On February 28, after three months of this, we sent a final message letting him know we were moving on. Cristhian never replied. Summary: we paid $85 for a diagnosis, got a quote that was never acted on, sent roughly ten messages over three months, and received maybe four replies. The part was apparently never procured. His phone always went to voicemail. I'm writing this because the 5-star rating doesn't reflect our experience. Hopefully Cristhian will respond and resolve the issue quickly, and/or refund the $85 diagnosis fee.

A group of ladies, gentlemen ad profssionals. They knew what htey were doing. They were honest…read more They did a great job!!

My 1950 O'Keefe and Merritt stove has a wonderful florescent light that illuminates the cook top…read more It stopped working. It wasn't the bulb, I'd taken care of that for the 54 years I've owned the stove. People had lots of suggestions for what I could do, but I used Yelp's project help, and found this company. They were FANTASTIC! Vince came to my home on the 10April and did an extensive inspection. He figured out what was needed and came back today to finish up. He was efficient, helpful, and pleasant. Could not ask for a more personable guy. The price for the entire service was terrific. You can ask me if you want to know.

I woke up to a leak from the ice maker of my refrigerator. I called Sonny and they were able to…read morecome out later that same afternoon and fix the leak. Reliable and trustworthy! I will use them again when needed

We requested service for our washing machine. The diagnostic went very well and Anton was able to…read moredetermine the possible issues. He resolved the issue and the appointment was very thorough and efficient. Thank you very much!

He was initially responsive to our requests to repair our freezer, dishwasher & washer. He quoted…read moreus a price & we did not even negotiate since we trusted tht he will do a good job. However, after about a month the dishwasher stopped heating again which is what we asked him to fix. And then the washer's water valve is not working after he fixed it from leaking. Now, we can't even use it to do our laundry. We called him several times and left messages but he's not responding. The one time he answered my husband's call when I guess he didn't know the number yet, he promised to send someone but after waiting for several hours, no one came. Now, he's back to not answering any of our calls.

We called Jimmie out this week for the second time - this time was for our dryer. It was no longer…read moreheating up. Jimmie arrived on time with everything he needed to get the job done. He diagnosed the issue, fixed the broken part, ensured everything else was working well, and even went above and beyond to notice that the vent system was not installed correctly at first by the home's previous owner, so he fixed that too. Fast, reliable, knowledgeable, friendly, reasonable service cost... basically all the adjectives you want to see in a Yelp review. It's helpful to know a skilled technician to rely on!

Jimmie returned my initial text in less than 5 minute. He came out the next morning to trouble…read moreshoot my dryer problem, give me a price and order parts. The parts arrived 3 days later and Jimmie came back and installed the parts and made the dryer run again. Jimmie is a very skilled professional and a really nice guy to do business with.

I am on the HOA of a small building in North Beach. Things break. Mike was terrific in repairing…read moreand communicating timelines to me for a washing machine. Will absolutely call him again for any appliance issues. Lisa

Mike came to fix my dryer and was prompt and efficient with his work. He gave me great advice on…read morethe maintenance of my machine and had my machine up and running in no time. I appreciated his friendly and quick service!

A week ago, I called quality appliance repair to have my dishwasher looked at. This company was…read morerecommended by a colleague. I got a prompt call saying the gentleman can't come; however he was very quick to refer me to another company. I thanked him for the number and contact information and of course the rest is in my next review. Quality appliance recommended me to Giovanni Grossi of Goal Repair. Both these folks are prompt and courteous with their calls and or text messages!

Washer Repair. CASH OR CHECK ONLY…read more Desperate as usual when a major appliance, my washer, malfunctioning! My usual repair person was not picking up phone calls or emails. Others also non-responsive. So was not expecting much when I left a message especially since it had a not available greeting. Left a message anyway and, holy moly, Greg from Quality Appliance Repair Service (QARS) called me back within minutes!!!!!! Greg Barca explained his current limitations but offered to come by to look at my washer. A metal wire circle had popped out and it wouldn't let me close the door for any loads. Greg arrived within 15 minutes and was nice, personable and chock full of information that was very useful. He looked at the wire circle and popped it back into place. Checked out the machine by running a quick short load. Also looked at my dryer because of concern for a clogged dryer vent. He popped out the bottom panel and looked it over, as well as checking the flow of the outside dryer vent. Looked good! I was grateful and appreciative that QARS was able to come out immediately and address my washer repair need. Greg knows what he's doing and explains as he goes. I do believe he delivered value for the job under the circumstances but most would argue I could have done it myself. I am far from a DIYer. If I thought I could have done it myself I would not have have felt the need to call. Hence I am happy with QARS! Only caveat is QARS accepts Cash or Check only. This was one of the few times that I had cash on hand so, thank goodness, it all worked out! I would not hesitate to call QARS for future repairs but will make sure to have cash or check on hand.

My experience is very poor and I have felt unsafe. The technician came to my house through American…read moreHome shield service request. - The technician came 2 hours 45 minutes late to the appointment. - On a problem regarding Microwave not heating evenly across the plate of food, he wanted me to heat the food additional 2 minutes after 45 secs of heating. After heating anything for 3 min in a powerful Microwave, you cannot touch it by hand. So I asked if the technician has a thermometer so we can check if it is evenly heating or not .. the technician suddenly turned towards me with a pointed finger saying he is leaving and he does to want do the service request. - I felt that he was warning me inside my home. Horrible! - So he left without finishing the service request - I wasted my whole day and then called AHS to complain and ask for another service.

I cannot say enough good things about A-Z appliance repair. This company has repaired or made an…read moreassessment on whether a repair was possible on at least three of our appliances in the last few years. They are always responsive to service requests, either completing repair assessments on the same day or within one day of the request. A few years ago, they fixed our fridge as it was leaking every time it went through its defrost cycle. They were able to repair it and since then no water has pooled by the base of the fridge, proving the quality of their repair. On their last visit, their determination after testing the machine was that it was too costly to repair. I appreciated their advice on the sizing of our new machine and promptness of their visit, right within the service window.