Staff is very attentive and helpful, take my water samples in and adjust them accordingly. Well…read morestocked with equipment and chemicals.

Have had Holiday Pools service my in-ground pool for years (20+). They were great for a long time -…read morefriendly pool cleaners, great service at a reasonable price. The last few years though... I don't know if the business changed hands and has new ownership, but it feels like it. The friendly, helpful pool guy we used to have was replaced by someone who's primary goal was, seemingly, to get in and out of there as quickly as possible. Corners were being cut and the level of service was falling, while the cost kept rising. Many times I wasn't sure that the guy had even come that week - there was no evidence of him having been there. I called the office about it and was told to call the service tech. I did and tried to have a conversation about what seemed to be happening. He immediately got very defensive and refused to speak to me. His boss got on the phone and started arguing with me about how they were actually doing the level of service they promised, despite the obvious reality. This animosity died down eventually and they continued to maintain our pool, and were actually doing a better job. The pool almost always looked pretty good despite the short weekly visits. The prices kept going up though, eventually reaching $160/mo for short, 10-minute weekly visits. They complained about the number of trees surrounding the pool but still managed to be in and out in under 15 minutes every time no matter what. Just this week we found a note on the door saying that Holiday Pools is breaking up with us as of the end of the month. No reason, just "call the owner if you have questions." I'm not going to bother. It's time for us to move on as well. Too bad... a great old Chico business slowly pricing and complaining itself out of existence.

Rude and disrespectful staff, overheard one staff member use the r-slur so I left, I will never go…read moreback again

The counter people are always friendly and helpful when you have questions and if you have any…read moretechnical questions they are not afraid to contact their support team.

Outstanding Value and Experience -- Hot Spring Hot Spot SX…read more I recently purchased the Hot Spring Spas Hot Spot SX, and after spending meaningful time with it, I can say it delivers exceptional value. Yes, there are spas on the market at lower price points, but the SX stands out because of its high‑quality construction, reliability, comfort, and impressive jet performance. It feels solid, thoughtfully engineered, and built to last. One of the first things I noticed is how quiet it is during heating cycles. When the jets are off, the spa operates with a soft, unobtrusive hum -- something I really appreciate during evening soaks. The seating layout is well‑designed, offering comfortable positions for different body types. The SX includes three distinct jet types, each with its own advantages, and together they create a versatile, satisfying hydrotherapy experience. I purchased my spa from Spa Brokers in Chico, and the dealer experience was excellent from start to finish. They offer a great environment for comparison shopping, including the ability to try out spas onsite. The sales approach was friendly, honest, and completely pressure‑free. I felt respected throughout the process, received straightforward advice, and was offered a fair price. Delivery and setup were smooth, and their customer service has been consistently responsive and helpful. Overall, the Hot Spot SX is a superior value backed by a top‑notch local dealer. Highly recommended.

do not call the spa guy...call Bob!! at the spa brokers. Bob will help you and fix your spa. The…read moreother "guy"...treated me like beetle dung, misdiagnosed my spa, and basically spit in my face. Diagraceful conduct. Bob of the spa brokers knows hls biz. Be sure to call the dealer, not the wannabe.

Overall fast and kind customer service. Their advice is always in the best interest of cost…read moreefficiency and personal needs. Lot of good deals on chemicals and floaties and I like they tell you the money you have off, so you can use them every purchase

Here's for the Leslie pool in Chico California every time I walk into their store they have this…read morelook like oh wow we have to help you again g I wonder why you people have not been capable of being able to help me purchase the right stuff for my pool to keep it going so I could swim in it I have not been able to swim in the damn thing the whole entire summer Guess what Summer's almost gone unfortunately you people are almost the only people left in this town to go to and you act like you don't even want to do your jobs you don't give the proper help for someone to keep their stuff in a situation for them to be able to enjoy I'm not rich I can't afford to keep going down there every other day because the products that you're selling me isn't working All it's doing is making things worse and ask you about my pump how to program it you can't even tell me that I asked if you could look up a cartridge filter for my car for my filter to my pool you tell me you can't find one That's a lie cuz I found one so did the gal that works behind the desk over there Man you people are a joke I'm so sick of the runaround and I think I'm going to take this further up cuz I'm sick of this I have no more money because of this

We switched to Clear Choice several months ago. We were using a different service for almost 2…read moreyears when their costs for service and chemicals went through the roof. Very happy we made the change. Highly recommend them.

We have used Clear Choice twice now for issues with pool equipment (that they did not install)…read more Matthew is great to work with, very honest and forthright with pricing and recommendations. This last time Jerry was our service person and he too was great. Nothing better than a small local business. I highly recommend.

Great service with a broad selection of hardware products. Staff were helpful and informative.read more

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Since we built our pool 6 years ago Jeff and his team have taken care of it. From start up to…read morechemicals to equipment maintenance they do it all. I highly recommend North Valley Pool Services to all of my friends and family for honest and quality work!

Jeff, the owner of North Valley pool services, has been servicing my pool for many years, he's does…read morea great job! Jeff's a really kind honest person and he's very easy to work with. I highly recommend him and his pool service!