Staff is very attentive and helpful, take my water samples in and adjust them accordingly. Well…read morestocked with equipment and chemicals.

Have had Holiday Pools service my in-ground pool for years (20+). They were great for a long time -…read morefriendly pool cleaners, great service at a reasonable price. The last few years though... I don't know if the business changed hands and has new ownership, but it feels like it. The friendly, helpful pool guy we used to have was replaced by someone who's primary goal was, seemingly, to get in and out of there as quickly as possible. Corners were being cut and the level of service was falling, while the cost kept rising. Many times I wasn't sure that the guy had even come that week - there was no evidence of him having been there. I called the office about it and was told to call the service tech. I did and tried to have a conversation about what seemed to be happening. He immediately got very defensive and refused to speak to me. His boss got on the phone and started arguing with me about how they were actually doing the level of service they promised, despite the obvious reality. This animosity died down eventually and they continued to maintain our pool, and were actually doing a better job. The pool almost always looked pretty good despite the short weekly visits. The prices kept going up though, eventually reaching $160/mo for short, 10-minute weekly visits. They complained about the number of trees surrounding the pool but still managed to be in and out in under 15 minutes every time no matter what. Just this week we found a note on the door saying that Holiday Pools is breaking up with us as of the end of the month. No reason, just "call the owner if you have questions." I'm not going to bother. It's time for us to move on as well. Too bad... a great old Chico business slowly pricing and complaining itself out of existence.

The counter people are always friendly and helpful when you have questions and if you have any…read moretechnical questions they are not afraid to contact their support team.

Wow ! As soon as I walked in, they acknowledged me and they said can I help you , and I said yes I…read morehave these parts. I need to them replaced for my pool equipment . I had no idea what theses parts where for but these parts where broken and leaking water when pump turned on . They knew exactly what it was for. With no hesitation on what type of pool I have or What the name of the pump of my pool is they took my parts and they saw that I needed them to be replaced and they said yes we can help you and they went to the back room and came out with the parts I needed . I Was amazed I couldn't believe it .I spent the whole day going to other pool places in chico They had no clue what parts I had in my hand. Thank you to the two wonderful employees working today they both have a lot of knowledge.. thank you now I could get better sleep tonight and not to worry about that water leak ! I will be going to Perfection pool & Spas for ever . Thank you

I was greeted as soon as I walked in the store, welcomed and asked how I could be helped! Had two…read morekeys made and when they would not fit on my keychain, the young man showed me the wide array of solutions available and I bought a small inexpensive solution. A definite 10 on my scale! I'll be returning for certain.

Great little shop... HOWEVER…read more.. A girlfriend and I came in to buy a product for a fix we knew would work because we'd done it before. We walked directly to the counter and asked for the specific item. Instead of showing us where it was, the older white man simply leaned against the counter, hemming and hawing for a full minute about "well, you can TRY that, I guess... But... I don't think it'll work the way you want it to." We legit had to stand our ground and ask one of the younger employees to Just. Take. Us. To. That. Aisle. Please. If either of our husbands had walked in and asked for that product, they would've been led straight to it. Bro, just get outta the way and let the women work.

Aaron and his crew did a great job on our pool. We are loving and enjoying it so much. He kept us…read moreinformed on all he was doing. Turned out great!

Aaron was great to work with, we love how our pool turned out. 10/10 would recommend.read more

From start to finish this is pretty much seamless. However there are some hiccups. Conversations…read morethat were said to have had had not been had, plans that were altered not added to the plan , which resulted in surprise bills invoices sent to the wrong party for things that weren't ordered but necessary I.e shot crete after rain. Poor communication which was somewhat rectified but is now a farce unless you contact a supervisor directly. Don't get me wrong. My pool looks amazing. There are some things that anger me greatly about the subcontractors that were there that I've discussed with management and hopefully that's fixed. It's just some of that stuff can be tweaked and fixed before it becomes an issue And I understand they do a shit ton of pools throughout the year, but every customer should be A number one, not just the next customer. And this should carry on through service for the at least the first month of free service that's offered for a new pool. People that need recognition are Chris Russo, Jimmy Havens and his crew Jonny and Kyle, even with the bird mishap and Aaron the plumber.

Overpriced on everything. Horrible concrete work. I had a huge pool built. Under built and…read moredesigned the whole filter system. All colors i picked for all the concrete dissapeared almost instantly. Bottom line is they dont care about the customer or finished product. They only care about money. Buyer beware go with someone who actually cares about pools and customer satisfaction

Richard & Shaun were very helpful and professional in helping me get my swim spa. The spa was…read moredelivcered this AM and the whole process only took about 3 weeks. The concrete person they referred me to was wonderful and he and his employee helped me with many other things on the property. I would definitely recommend Backyard Solutions to anyone wanting a spa or pool!

Richard the owner was terrific until we purchased the spa. Once he had our money he would not…read moreanswer or return calls. I had to use a different phone to get him to answer and then he was too busy to talk with me about missing items. Richard made promises to include items in the sale that never happened. If I could do it over I wouldn't buy anything from them.

We switched to Clear Choice several months ago. We were using a different service for almost 2…read moreyears when their costs for service and chemicals went through the roof. Very happy we made the change. Highly recommend them.

We have used Clear Choice twice now for issues with pool equipment (that they did not install)…read more Matthew is great to work with, very honest and forthright with pricing and recommendations. This last time Jerry was our service person and he too was great. Nothing better than a small local business. I highly recommend.

I was not told I would be charged full price for the month of December with less visits because he…read morewould be on vacation. When I brought this up, I was responded to with a sense of arrogance and entitlement stating all his other clients are aware of this. Well just because your other clients do it doesn't mean I am going to essentially tip you 1/2 of what you normally charge.. especially since this was only the second month you were "servicing" our pool and the first time you charged us a month rate for a single visit. I understand a short notice or "emergency" rate hike but you were seriously taking advantage and acting like I owed you. You used my purchased chemicals and left me to shut off water etc. Find yourself someone else to take advantage of.

You would think being a business owner, you would have some pride in your work. This doesn't seem…read moreto be the case with Murphy Pools. Having service for six months, I was extremely disappointed in the level of effort given to my pool. In the six months he was maintaining my pool, I was billed a thousand dollars to get my pool and spa healthy. His service was to include weekly filter inspections and scrubbing of algae. I was billed for "hyper-chlorination" treatments and other services that did not happen. Suspecting neglect, I had another pool service come out and check his work. They found my filters to be ruined from lack of cleaning, and the chlorine levels in the pool to be zero. His response was "I understand if you want to get service elsewhere". The only consistency I received from Murphy was a bill.

Since we built our pool 6 years ago Jeff and his team have taken care of it. From start up to…read morechemicals to equipment maintenance they do it all. I highly recommend North Valley Pool Services to all of my friends and family for honest and quality work!

Jeff, the owner of North Valley pool services, has been servicing my pool for many years, he's does…read morea great job! Jeff's a really kind honest person and he's very easy to work with. I highly recommend him and his pool service!

My overall experience with Sierra Pool Service has been exceptional. Starting with the owner, Tyler…read moreto several service reps, Gavin, Tyler, C.J, Rob as they all are prompt, respectful, friendly and professional. They maintain my pool and spa weekly. They have upgraded many elements of my system. My pool light, pump, holding tank, the pool sweep. I recently had a bad leak, I called Tyler and he promptly had Rob come out and take care of it! Excellent service, excellent guys! I highly recommend Sierra Pool Service!

Amazing quality service. Tyler is very easy to work with and his attention to detail is the best…read more Pool is always clear and clean.