I visited the store to make a $100.00 payment toward my credit card balance. However, this payment…read morehas not been applied to my account, nor has it been received by Comenity Bank. I am concerned that a payment made in-store has not been properly processed between the store and the bank. Since then, I have been working to resolve this issue and provide proof of payment. Comenity Bank has requested that I submit my payment receipt for verification, even though this situation was not due to an error on my part. Unfortunately, I have been unable to send the requested documentation because the Comenity Bank website is not allowing me to submit a message; I have attempted multiple times, but the system appears to be malfunctioning. This situation has caused significant inconvenience. Although I made my payment on time, I am now being charged late fees and additional penalties. I will be canceling my credit card account.

I went to the store to purchase a pistol and was treated like criminal by the counter guy who…read moreliterally told me that he would not let me purchase just because he did not feel like selling it to me, he has no way to know me and did not even Intent to do a background check, the only justification he could have is that I'm Hispanic and he just wanted to be racist. This store has been my family store for years but we are not going back anymore.

I like Academy! Their women's golf apparel selection is smaller than say Dick's Sporting Goods, so…read moreit's not my go to store for golf clothing. They have all the accessories you could want, golf-wise [socks, shoes, golf balls, markers, tees, gloves] making it a good store to pick up those standard items. Pricing is in line with other similar stores and the staff are friendly. It's fun to use their netted area to hit golf balls which is on the west side of the store. Last time I babysat my niece and nephew, we browsed Academy and all hit golf balls and enjoyed ourselves!

This place Reminds me of Sports Authority. I love sports authority. You just look in the aisle…read morewhere your sport is and find the equipment you need or you can find your clothing you want and try them on. No muss no fuss. People are happy to help. Very polite and friendly workers.

Academy always has what I need. Great selection and very friendly staff. I just picked up a NCAA…read morevolleyball and it was on sale.

Horrible customer service! I bought a "brand new tent". When i opened it to check it! It had trash…read morein it as well as broken poles and missing lights. It was VERY CLEARLY USED. Kids trash was everywhere unit. I called to ask for a replacement and asked if they could stick the last one aside to swap for my broken one. The employee flat out said no. Mind you I drove 35-40min across town to get this specific tent . Thankfully another facility was able to assist and replace! Would not recommend this location even if it was the last sports facility in the state. Go elsewhere save yourself the headache!

Academy Sports is situated on Gallatin Road just beyond or before the Walmart shopping center…read more While I have no certainly loyalty to a big box sporting goods store, I will say that if I had to commit to one, after my recent visit to Academy...it probably would not be them. Popped in on a Saturday morning after shopping online. Figured be best to look in store before purchasing. The store is large and laid out well from a section standpoint. Everything is labeled, easy to find and easy to navigate. The store has seen better days. After walking around, some sections of the store give off "closing" vibes with empty or disheveled shelves and displays, or products on display that definitely need to be replaced. To go along with that, the floors are worn and stained in multiple places, shelving units are in disrepair, ceilings are stained, and more. The store needs some TLC. While I was in store to look at very specific items, I decided to wander the aisles and look for any deals or items of interest. I walked around the store and through each section for over 15 minutes, and passed by no fewer than 12 Associates and not one time was acknowledged or spoken to. Not that I needed help, but it is wild that no one took one moment to greet a customer, not even when I was leaving the store and passed by 4 Associates huddled by the registers. Overall, the store is not a good representation of Academy, or at least the Academy Sports I remember visiting. From condition of the store to service, or lack thereof, this location did not show well. Selection if solid and prices are not the worst, but without that, this would have certainly been a one star review.

We used to live 2 miles from this store, Madison Tn., and would prefer to drive to Mt. Juliet…read morelocation almost 30 miles away. Came back in town for a visit, looking for some fishing line and see things haven't changed at all. Older gentlemen employee holding 3 brand new fishing rods in his hand, using them to cram garbage down in a can.....yep....no surprise to me either. Saw a longer rod crammed on top shelf, bowing against ceiling tiles. See pic Onto BassPro for me

Get more professional airsoft guns. Only one aeg I got didn't break.and also bolt pellet pistolread more

Bought 2 pack trail cams, One worked one didnt. Manager wouldn't even try to work out a solution…read more Only recourse is with the manufacturer. Will never buy anything from them again.

Great one stop shop for all sorts of sporting goods. I was looking for free weights because I…read morediscovered free workouts on the Nike app. I found exactly what I was looking for. I got 3 sets of free weights, a medicine ball, and an under armor bra. Their public restrooms were clean and they are limiting 2 people at a time. Apparently you can get a credit card with them and get a discount. That wasn't appealing to me though.

I've read some of the reviews here, but I've not had the same experience as others. I've been to…read morethis locations multiple times and purchased a shotgun, a rifle, cargo pants, ammo and some boots. I've never had an issue, they were always helpful. Their prices are very competitive and if you search the website you can get really good coupon deals to use in the store. On my last rifle purchased I saved $220 compared to Bass Pro Shops and Academy Sports. Again, my experience with the Columbia location has been much better others I've read.

If I could give less than 1 star or a big fat zero, I would! When I go into any store, I expect a…read moregreeting of some sort - hello, or can i help you find anything, etc. Something, from anyone! The manager looked at us 2x and never said anything. No help at all anywhere, none in the shoe department, oh and how they rearranged that area is ridiculous. Super narrow aisles, very high shelves, shoes are no longer on top so it's hard to see what's what. And its very poor lighting. Looks even dumpier now. Then check out. What a gem he was! No greeting again when we put the shoes on the counter to pay. Not a hello, or a did you find everything ok? Nothing. Not. One. Word. He mumbled the price and my husband paid, then again, nothing. No thank you, nothing. Retail is 99.9% customer service. Even if you don't have items in stock, or for any reason - ALWAYS GREET THE CUSTOMER! OFFER HELP! And if there isn't enough help cause no one wants to work there, then pay more and maybe you'll retain people. Make it a pleasant environment. It's like a miserable morgue vibe in there. I used to be a retail manager so I know what customer service is. Its NOT THIS PLACE! They need to read "The Nordstrom Way" and get a clue. I won't ever shop there again or give them one more penny of our money. It's never been good there, but this time it was the worst!!! GET WITH IT CORPORATE AND DO SOMETHING ABOUT THIS STORE!!!