Bobby Williams showed up promptly and extracted our 4Runner from a ditch. Another TOW company was…read moreunable to get it out last night without damaging the vehicle. Bobby cares about not damaging the vehicle and he was a great problem solver in devising a way to steer/drive the vehicle slightly and pull carefully as he adjusted the position. Our truck has no damage. Excellent service.

I needed a tow today. My auto insurance select BWM when I notified them I was broke down. I was…read moregiven an estimated arrival time of 70 minutes by the Roadside Assistance Rep from the insurance company. BWM was there in 40 minutes. Blake the driver for BWM was great. Fast and professional. Friendly and compassionate he helped make an our day better with his positive attitude and friendly manner. He was careful and efficient loading our car. Good job BWM thanks for being there today and getting us to the dealership for car repairs.

The driver was on time , courteous and professional. He was most helpful and very careful with our…read morevehicle. We highly recommend them.

Tomlin Diesel is hands down the best. I called to ask a couple questions and spoke to Jason Tomlin…read more He listened to my questions and offered to come to our house and check out GMC 2500HD diesel. It wasn't starting and with the below freezing temperatures I was concerned with damaging something. He arrived with everything to diagnose the issue. It was determined to be the batteries. He had anticipated that and had two with him that he quickly replaced. He then checked the diagnostics again and reset the electronics. It was fast, professional and beyond what I expected. We will be Tomlin Diesel customers for life.

The services here is outstanding. Quality, Work, fast and great value. Took my motorhome there a…read morecouple times now. And each time they did Fantastic Work at a really good price. I am so happy. I found a place that will fix my motorhome when needed.

Update since last review 4 months ago. Almost immediately after posting my review, I received a…read morecall from Carl. He apologized for the poor communication and said that he would make me 2 sets of keys. He lost the set I left with him, so I gave him the key codes for the 3 keys that he lost and waited. While waiting for the keys, I went camping from April 10-13. During this time, I noticed that several electrical outlets were not working. Upon investigation, I found wires cut that were not reconnected, rendering 5 outlets out of commission. I called Carl and we set up a date for him to pick up the trailer to fix the problem. I asked him to put a junction box under the sink where the electrical repairs would be made as that would be a cleaner, more reliable repair. He kept the trailer for a week, as agreed upon, and delivered it to my storage space on May 4. He brought a single key to the trailer door with him, and said he forgot to grab the other keys (storage bin locks and hitch lock). Again, he apologized and said he would mail them to me. I texted a week later and asked if they were mailed and received no response. I texted again on May 26, and he responded and said they were mailed on May 22. It's June 4 and I still don't have the keys that I have been trying to get since last October. In addition, I just got back from camping again and, although the circuit now works, he did not install the junction box as I requested. He even said that he did when he dropped it off. Finally, and I say finally because I am done trying to resolve any other issues with this company, my air conditioning hasn't worked right since I got the trailer back. They didn't work on the A/C, but they did reseal the roof. It may just be coincidence, but based upon my experience with this company, I wonder if they did something to make it work less efficiently than before. I guarantee that there are better options in the area to get your work done, but if you choose to go with Spencer Janes, be prepared for poor communication, subpar work and lies.

I wish I could give Spencer Janes 10 stars. He kept me updated every step of the way, sent pictures…read morewhen needed, and went above and beyond. Everything I was concerned with was fixed better than I thought was possible and my TT looks almost brand new (she's old, really old so this is amazing). If you need your TT serviced, call and get on the schedule. Honestly, working with him is better customer care AND response time-wise than most dealerships trying to sell a brand new one.

Gentry towing are high priced and crooked people. They took advantage of me and if you give them…read morethe chance they will put the screws to you too. I struck a deer on Hillsboro Road in Franklin, TN early New Year's Day. I was injured and transported to the emergency room. Gentry was next on the THP towing list (unlucky for me). He towed my Honda Pilot to his lot less than 10 miles away. He charged $40 per day storage and $375 for the tow! A 9 mile tow was $375! He later tried to talk me in to keeping my SUV for the bill! Customer beware!

I've dealt with a lot of tow companies during my lifetime, and this one, is the best yet... I just…read morecold called them, due to my circumstance... Based on their response, they will be the only ones I call in the future... Impeccable customer service! Someone had broken down and left their vehicle on my property, with no contact information... To make a long story short, I currently have people at my house working on remodeling stuff... The workers basically refused to come back, if that vehicle wasn't removed because it interfered with them getting their job done.... The workers reported that they had great difficulty, maneuvering around the vehicle, to get to my house..It was in their way, so it had to be removed! I proceeded to call the police department and give them the person's tag number, in hopes we could contact the owner of the vehicle... But, the PD wouldn't do anything because it was on private property... They told me to call a tow company and said, the tow bill would be at the owner's expense... So, that's what I did. I explained the situation to Jamie Gentry (owner of Gentry's Towing & Removal), and he was helpful from beginning to end... It was fairly late when I called Mr Gentry, and he was so pleasant to speak with... I explained the situation, and he assured me that he would haul the vehicle away... He added that they had several other calls, so it would be quite a bit It later, before they could get to it... I want to point out, this is a 24/7 towing company... So, they can take care of issues, day and/or night... Sure enough, they got it removed (Yay)...Not only did they remove the vehicle from my property, they kept me informed of the process along the way... Since it was late, we weren't calling each other, so Mr Gentry text me the details... I was informed of when they were headed to my address and when they loaded the vehicle on their tow truck. I highly recommend anyone using Gentry's Towing & Removal... Mr Gentry was so nice, helpful, dependable, and professional... He resolved my issue, without having to meet me in person... He took care of the problem without inconveniencing me and insisting that I be present, sign paperwork, or whatever else most other companies require at arrival... He did everything I requested, without hesitation, via communicating by phone...I AM VERY IMPRESSED and PLEASED with their services... I guarantee if you give them a call, you'll be very satisfied too!

Lost power on a 2016 truck (Creep Mode) due to a sensor/computer issue. Called for a tow and they…read more(Mike) arrived 10min before promised. Quickly, safely and carefully loaded the truck on his hauler. Chatted us up on the way to the dealership and made sure we were checked in with a ride before he settled up and left. I would recommend Mike to anyone needing a hand along the side of the road. Quick, careful effective at a very fair price. Can't beat that service.

Came when requested and tow where I needed to go. Great customer service. Would hire again if…read moreneeded.

My husband was broken down on I 65 near Brentwood and Franklin towing answered the call immediately…read moreand got to my husband in less time than estimated. The owner of the company came himself and was very professional. We couldn't be more pleased. This is the towing company we recommend and will use in the future when needed.

They offer great customer service, the quality of their work is excellent and definitely deserves…read morethe name of Five Star Auto Care! I wish I could give them more stars. They worked around my budget and couldn't be any happier. Thank you Five Star Auto Care!