Will definitely be going back to him from now on! Took in my vehicle and he was able to quickly…read morediagnose it, and he fixed the problem that everyone else kept missing!! He is definitely my new mechanic!!

I recently got into an accident and totaled the car I've had since I was 16. I came by Golden Auto…read moreSales and let me tell you, it was a fantastic experience. Adam helped me out any way he could. He really did what was best for me. They all made the experience so simple. Not to mention how friendly they are. They all made me feel like a friend, not a customer. I couldn't imagine recommending a different dealership to my friends or family!

Purchased a car on February 14, 2022 from Golden. It was supposed to be checked out by his mechanic…read moreand good to go. The check engine light came on 60 miles into the trip home. Light stayed on all the way back home which was another 200 miles. Next day the car died on the road and had to be towed into the Chrysler dealer to determine the problem. I know the car was sold with no warranty but if it breaks down after 300 miles, he knew there was a problem with the car. Called and gave a number of reasons for the light to be on and why the car died. Blamed the gas, the temperature, the elevation changes.... If you plan I buying a car from this dealer make sure you take it to your mechanic first and have them verify the soundness of the car. We did not do this because we drove 260 miles to buy the car and do not know any local mechanics. We took the owner at his word that the car was solid and dependable. It was neither.

Everyone at DK Hardy is very friendly and they did a very great job on my car, I would go again.read more

Here today for an inspection, ended up needing tires to pass. I had credit on my automobile credit…read morecard for to use. However it kept declining for no reason. The service advisor, Mike Elston, took his time despite how busy he was to work through it with merchant service for about 45 minutes! absolutely grateful for his professionalism and time to keep us going in the direction we needed to today!! I would high recommend this bus and advisor!

We have been going to Flow VW to service our VW's at least 20 years! We are always happy with the…read moreservice there. Becky, Josh, and Patrick are always so helpful! I always enjoy catching up with them when I am there!

I am writing this review after exhausting every reasonable attempt to resolve this matter…read moreprivately. I purchased my vehicle from Flow Volkswagen and later brought it back to Flow for a paid diagnostic visit due to coolant loss, drivability issues, and a check engine light. I paid for that diagnostic, and was told nothing significant was found. Shortly afterward, my independent mechanic discovered multiple serious, pre-existing issues that were either missed during Flow's diagnostic or tied directly to Flow's pre-sale service work. These included: An improperly installed water pump, missing required hardware Multiple coolant leaks and compromised cooling system integrity Corrosion and failing components related to the cooling and PCV systems A rear main seal leak requiring transmission removal Severe carbon buildup and injector issues causing drivability problems These were not minor wear-and-tear issues. The improperly installed cooling system created a real risk of sudden coolant loss and catastrophic engine damage. My independent mechanic immediately identified problems that Flow failed to catch despite charging for a diagnostic. Most concerning, Flow later acknowledged in writing that a critical component related to the water pump had not been installed correctly and offered to supply the missing part--confirming that the vehicle had been sold to me in an unsafe condition. Because of the risk involved and the lack of timely resolution, I was forced to authorize immediate repairs through my primary mechanic to prevent further damage. Those repairs totaled several thousand dollars. While Flow eventually refunded the diagnostic fee, that does not begin to address the broader issue: the vehicle was sold with improperly installed components, significant defects were missed during a paid diagnostic, and I was left to absorb the cost and stress of correcting those failures. I attempted to resolve this through: Direct communication with dealership management Volkswagen of America Better Business Bureau mediation A formal complaint with the North Carolina Attorney General At no point was this handled proactively or transparently by the dealership. I am leaving this review to warn other buyers: do not assume pre-sale inspections or paid diagnostics at this dealership are thorough or reliable. If you purchase or service a vehicle here, have it independently inspected immediately. I wish I had.

2025 July 11, 13:41 Jonesville NC…read more Parking - 3 private lot Location - 4 easily accessible Customer Service - 3 professional Pricing - 4 decent Service was surprisingly quick with little wait time to have a new tire mounted. They had quoted me. 30 minutes wait before they could start but finished everything in 15

We blew 2 tires on our camper on vacation, and we had to limp trailer in to get help. They…read moreimmediately stopped what they were doing and put 4 tires on camper for us at an amazing price. They did not charge us tourist prices. They were super friendly and got us back on the road with all new camping trailer tires in less than an hour. We told everyone in Mount Airy about the excellent service and great people. We told them it was worth the drive down for the excellent service and great prices.

Excellent work, fair price, speedy delivery. Their dog is…read moreterrific, they offer key drop off and will help you get to work if circumstances permit. Thank you, Adam and team!