BEWARE!! Had the absolute worst customer service experience of my life with this company. I placed…read morean order online for a few small items to attach legs to a dresser. The box the items were shipped in was MUCH too large for these items and poorly packaged. (I will attach photos in the comments). One item the package was completely open and missing its corresponding hardware (making it completely useless). The (6) legs I ordered were not the right size. Upon calling the number listed on PayPal to resolve issues I was met with complete and utter rudeness. David took the first call, I asked to speak with a manager after 3 attempts he never clarified he was a manager, but said he could help. I then asked if he handled online orders, his response, "what company is this, who are you?", I stated I was not with a company just a paying customer and American citizen, he then respond with " what do you want I don't have time for this" and hangs up on me. I call a second time and a woman answers the phone, I asked to speak with the manager and she tells me he is busy so I am placed on hold. After 5 min I am disconnected. I attempt to reach them a third time, the woman answers again and I ask to have the managers name and for her to take my information so that he can contact me when he is available. She informs me the mans name is David and that the owner will be in at 7pm. I ask for David's last name and she replies, "Oh we aren't doing that," right before she hangs up on me AGAIN and never took my information. At this point I am so shocked a business is even running with this lack of customer service. My husband serves this country and we have traveled a lot and seen a lot and I was absolutely appalled that this grown man and woman would act so nasty towards a paying customer. I was finally contacted through email to resolve the issue, long story short David Anderson was putting the blame on FedEx for repacking my box and losing my item.( Tell me why would FedEx repack a box that has been damaged just to replace it with another damaged box with poor taping and sealing and also not in a FedEx box!!) Later stated that it was not him who I spoke with on the phone that they are not linked with the brick and mortar store. (Yet they both have the name David Anderson!) I was offered a refund for the item that was missing the hardware or that they would send me new screws. I declined, because at this point I wanted nothing else to do with this company or its people. I asked for a full refund and they would pay the return shipping and I would mail the items back to them in the manner it was sent to me and in the same box. The next email I received was my last from them stating they would send me a form with instructions to return the items. Here are the following instructions per their form: Your RMA 1809 was authorized. Please, follow the instructions: 1- The items must be in the original package and resalable. NO visible damage, writing or marks, highlighting, and/or odor. Products purchased in shrink-wrap must still be in original wrapping. Shrink-wrapped items that have been unwrapped are not eligible for return. 2- The items must be received with in 30 days of the ship date. 3- There is a 15% restocking fee on all returns. If you are exchanging for another item you will not be charged a restocking fee. 4- You are responsible for shipping the item(s) back to Midland Hardware. Damaged or poorly packed packages may be refused at time of delivery. 5- Please write your RMA number 1809 on the package. Be sure your RMA number is clearly visible on the OUTSIDE of the package. If the product being shipped back came in the product's original box do not write on the box, please tape a piece of paper to the box before writing your RMA number. Writing on the box can result in us denying your refund. Please explain to me why it was alright to SEND ME the items not abiding by these guidelines yet you set such a standard for returned packages that YOU are at fault for?? I have yet to hear from David anymore regarding my issue but I did notice a $1.60 refund placed on my account. This matter is NOT resolved and I pray that this company changes their ways. So sad this is how some individuals treat their paying customers and working military families these days.

Ordered run-of-the-mill items from Midland True Value Hardware (Grandview, MO) online for our…read morebusiness. Items never arrived. FedEx tracking info indicated delivered, but our security video on day of claimed delivery showed no deliveries. Probably not Midland's fault. I was asked by Midland, in response to both email and Facebook Messenger inquiries, if we wanted to cancel the order or have it re-shipped. We responded to BOTH to double-confirm we wanted the item re-shipped. Then we received an email stating the original fulfillment warehouse was out of stock and the order was being processed through another warehouse ... and that we'd receive our shipment in 3 to 5 business days. Monday, six business days later, I emailed customer service to request tracking info on the second shipment -- ignored. Today, EIGHT BUSINESS DAYS LATER, I asked, via FB messenger, for tracking information on the second shipment. The response was, "we forgot to process the second order" ... I then replied that I might let that excuse slide if it came from a 5-year-old, but not from an online merchant. Then, they changed their claim by blaming me, THE CUSTOMER, for opening two communications with them (email and Facebook Messenger -- in both communications I CONFIRMED that we wanted the order re-shipped ... and they ACKNOWLEDGED AND CONFIRMED that the order was being re-shipped). Today they said that because I had two channels of communication open on the matter they "got confused and were waiting for me to confirm" ... even though, again, they had responded and confirmed that the order was being processed and re-shipped ... and that we would receive in 3 to 5 business days. Today, I said I wanted it re-shipped overnight delivery at their expense, otherwise I'd turn the matter over to True Value Hardware Corporate Customer Relations, their local BBB, and any other appropriate consumer advocacy and regulating authorities. They refused to ship any faster than ground service. I complained and expressed my frustration and indicated I would proceed with reporting and online reviews. They replied, "order cancelled" ... I see in other reviews that this is typical. Blaming the customer for this nonsense is inexcusable. Not accepting responsibility and not doing what's right to make it right with a customer represents the attitude that will ruin small local businesses who refuse to invest common courtesy, care, and value-added practices to ensure survival against box stores and large online retailers who are doing it right (better). When I called them out on their self-contradictory claims, they replied, "Goodbye" ... Yeah ... It's only a matter of time before their practices and poor customer service result in a chorus of "goodbye" from customers who will shop elsewhere! This reflects poorly on the True Value brand.

This location is an interesting example of extremes in customer service. I have never had a…read morecomplaint about Lowes product line, locations, or facility accommodations. The staff here is at one end of the service spectrum or the other. Most are very well informed, friendly and competent. A large number are also unmotivated, distracted, and indifferent. I offer this opinion: This location is in need of much stronger leadership. The store director seems detached from most of the staff and customers. It makes itself manifest by the poorly trained cashiers. There is no direction to accommodate the customers that have waited the longest when a new register opens, for example. I and my company use this location quite a bit because our properties are close by. To be honest, I wish it were a Home Depot (more consistent service, better prices). Kudos to the majority of the staff! Try working at McDonalds or Kinkos to many of the rest of the staff, and management........

On Thursday, I placed an order at the South Kansas City Lowe's location for same-day delivery. It…read moreis now Sunday, and the delivery has been repeatedly rescheduled day after day. When I contacted customer service to investigate, I was initially given conflicting information and told an item was out of stock. After I verified the item was indeed in stock, store staff admitted that Lowe's third-party delivery service is refusing to pick up the order because it includes bags of soil. Instead of resolving the issue internally, store management informed me they could do nothing further and instructed me to contact the delivery service myself. As a Lowe's customer, my transaction and delivery agreement is with Lowe's, not your third-party contractors. I expect Lowe's to fulfill the delivery I paid for or immediately coordinate an alternative solution.

This is an above average family run Hardware Store that has seldom failed me. Well stocked and…read moresupported with great customer service. Raymore Hardware keeps me coming back even with paying a little more than what a box store would have charged. This place makes it easy and a pleasure to support small business.

I've never shopped here before until my significant other told me to some months ago. I usually go…read moreto tractor supply. I now come here to pick up my cane Corsos dog food. The service is always pleasant when we and or myself visits for the short time we are there. I also think the prices are cheaper. Definitely a go to store for a lot of things nature but definitely my dogs needs now.

The customer service for outside pickup is outstanding compared to other Menards stores we've been…read moreto! We really appreciate having someone come out and help us load whatever items we've purchased.

Always very nice people here! I get my Cane Corso's premium dog food here and we also come to look…read moreat the chicks (:

Do not buy seeds here if you think you might need to return it. This store considers seeds a live…read moregood, like chickens and ducks. They won't let you return an unopened, sealed bag less than 24 hours after buying it. Nothing online says the item is not returnable. I bought a $60 bag of seeds and tried to return it the next day after finding out I didn't need it. They said it was considered a live good and sent me away without any hesitation. I can't find anything online showing you can't return seed so buy things at your own risk.

I was shopping for soil, plants and mulch and they put a gate up while I was shopping and shut…read moredown the whole section in the middle of the day, very rude. I guess that's what you get when you go to a place with 2 stars.

Ordered product. Went to pick up waited an hour was not in stock took another 20 to get a refund in…read morethe out of stock item.. waste of everyone's time. Doo better Home Depot this is not ok

Very disappointed in Belton Harbor Freight Tools. I attempted to return a clearance air pump and…read morewas refused as it was past the 5-day return policy. I was not informed of that policy at check-out and the receipt indicated returns within 90 days. Sales person and store manager were very firm on the policy even with the knowledge that I was not informed of the unique return policy. No grace, no understanding, and no positive customer service. I have gone to this store on many occasions for tools and equipment. Not any more. Just lost this customer.

Customer service was not uneasy. The old lady at the registered was unfriendly and loud. Like "how…read morecan I help you." She saw that I had a return item. Then gave me a dirty look, when I said I had a return. Then she turned to a young man (coworker) and was like this is #4 return today real loud. Then she questioned me 4 times did I use this I said no. It didn't fit it work on my vehicle. I need a coilover compressor not a strut compressor. I said I bought this late last night if y'all was open I could have brought it back. It's only been one day. She eventually turned it and then her and the coworker proceeded to talk about all the people, including me, who have returned items this day and I'm standing right their. I will just go to the other location instead. I bought hundreds of outdid from harbor freight good bad. Everyone should be treated fairly no matter the situation.

Just wanna give a shout out to Skyler and appliances at the Home Depot in Belton. Mo. My washer…read morebroke. He had me out the door in 15 minutes no problems great young man.

This literally has to be the worst's ran store I've ever been to. Zero competence. When you call…read moreyour put on hold to the point you might as well drive up there. Both days I was there it took over an hour to just get 25 bags of concrete & then 17 bags of concrete loaded. Now I would have done it myself but recently broke my wrist so couldn't. Everyone I know said they go to Lowe's now. I'll be joining them

Dennis is always great here. i have been using him for years, and will continue. costumer service…read moreis top notch and products are quality!

From the owner: Local family owned lumberyard and hardware store.read more

These bathtubs are the best you've ever seen no one has ever experienced anything equal to the…read moreluxury and feeling of being in it

I am a contractor. I purchased their whirlpool a while back for my homeowner and it's been a…read morecomplete nightmare. The original man that sold me the tub gave me the wrong spec sheets so I wasn't properly prepared for install and I didn't quote the project right to homeowner because I didn't quote enough electric. Then the whirlpool started springing leaks. So I called back and got Travis. Travis assured me he would fix my entire experience, make me a new whirlpool, and reimburse me for the labor. I alone spent 6-8 hours on this project and my licensed technician and helper spent approx. 12-15 hours on this project (troubleshooting, tub removal, tub install, drain install, drive time, etc). I turned in an invoice for 10 hours of labor and minimal materials and now they won't pay it. Not only will they not pay it but they won't return my phone calls nor emails! This is a horrible company. Do not purchase from this company. They do not stand behind their product, they make empty promises and then they blow you off when they don't want to deal with you. I will be filing a complaint with the BBB next.