I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

I normally have a good experience here, but I was very disappointed with a new advisor I was…read moreappointed. I failed my safety inspection for a side marker bulb, and I had to insist multiple times that I was not fixing it at the dealership. I come back during re-inspection to inquire about a "critical" recommendation, and the service advisor was not keeping a respectful tone with me. He kept insisting "toyota recommends xyz," and refused to tell me what specifically was wrong with MY car, and what they observed during my inspection. I had to put an end to it with "you are not understanding what I am asking" for him to say what was wrong with my vehicle.

Thanks Alicia Powell! Had issues with my pre-paid service plan upon visiting another dealer to have…read moremy vehicle serviced for the first time. There was a misunderstanding between the dealer & my service plan provider but it was settled thanks to Alicia from Mark Jacobson! She was very helpful & provided clarity to the servicing dealer & provided additional documentation via email.

I really appreciate the service they gave me, so kind and understanding! They really did worked…read morethings out with me and I honestly recommend this place!!! Thank you Ahmad!

From the owner: We have only quality used cars!read more

Working with greg and his team was an amazing expirence they were extremly knowledgable on…read moreeverything about my vehicle and I truly could no be more happy with how my restoration turned out.

Best Service I could have ever asked for!!! Incredibly nice crew who were happy to help us! Highly…read moreRecommended!!!!

After going through the usual route of trying to find a used car via the big name dealerships and…read moresearching online, I lucked into finding Atlantic Auto Exchange. I had already gone through several terrible sales experiences in the week prior, with one salesman from Leith even completely ghosting me when we had an appointment to get a vehicle inspected. One guy from Autopark in Cary sat in front of me smacking his gum and seemed totally uninterested in selling a car to me. So I was feeling pretty beat down and totally frustrated with the process. That's when I found a vehicle at Atlantic Auto Exchange that I wanted to look at. From the minute I met Grey, I could tell this place was different. Grey was kind, easy to talk to, incredibly knowledgeable, and obviously wanted to work with me to find the right vehicle for me. Chip was great, too, and had good input/advice to add. I bought my car from them the next day and will absolutely go directly to them in the future.... and refer anyone that asks! They give small-town style service and provide top-notch vehicles.

I had an amazing experience here. Robert is very friendly and extremely knowledgeable about the…read morecars he sells. He is a man of morals, and always keeps the customer's best interest in mind. I am very happy with my Prius-C, and I know that I will return here the next time I buy a car. I highly recommend this dealership.

Great service & friendly staff in the Service Dept. Advisor Mike Burke has looked out for all of…read moremy Nissans over the years.

Alice in the service department is incredibly rude and unhelpful. Having our EV fixed at this…read morelocation has been a huge headache. It seems like they're more annoyed with having to repair the issue with our battery than wanting our business. No one has been clear with expectations, and when we call to ask they give us attitude. Our car has been in the service dept for five weeks, and apparently will take "weeks, maybe even months" to simply replace an EV battery. First, the *one* EV tech they have was in the hospital for two weeks. Then they tell us that they'll have an answer for us in a few days... yet it took us calling multiple times over two weeks before we got an answer. Now they're telling us it will possibly take months to simply change an EV battery. They communicate with us via text, which I find ridiculous. You can't pick up the phone and call me? Yet you get irritated when I have questions or need clarification? Cool. Needless to say, I'll be servicing my Nissan at a different dealership moving forward. That is if I even get the car back at this point!

No experience with purchasing a vehicle, but I recently had new brake pads & rotors installed…read more Extremely satisfied with the work they did! Reasons that I will return..... - best price around - hands down! - quality work - no squeaking, no pulsating! - prompt scheduling - on their calendar quickly - loaner car for the day - A HUGE perk of having a mechanic that also sells cars! -- super friendly & professional staff - my favorite of all, Oliver! (Of the canine variety). They will save you money and a headache. I have had the same mechanic for over 15 years, but I took a gamble trying Craige's, and I am happy to say it greatly paid off!

After my 2005 Toyota Camry had Died, 483,789 miles I was looking to buy another car and came across…read moreCraige Motor Co. In Durham,NC. After spending hours o the lot not finding the car I wanted, I was about to leave and came across a 2002 Saturn S series, Gold in color, she was clean and no dents, solid engine, at 27,000 miles it was a steal. Car was barely driving, first owners used it and hitched it to a camper and traveled all across the USA, seldomly drove the car, so after test driving the car, I decided to buy it ( 10/8/21 ). Today, almost two years now and she still runs like a champ, after replacing the fluids and oil change every 3,000 miles she is going strong. Thanks, Walt and your team for getting me back on the road.

Deceptive and dishonest sales practices. Would not recommend. No accountability from management for…read moretheir staff's behavior. It feels like they were looking for ways to take advantage of a single mom.

It is an understatement to say that our experience was exceptional. Our sales consultant, Antonio…read moreScott, demonstrated exceptional dedication in ensuring that we acquired the ideal vehicle at a competitive price. His genuine concern for our satisfaction was evident throughout the process, resulting in an unforgettable experience. His exceptional character and professionalism are truly commendable. I live in Greensboro, I would gladly travel to Durham or any other location where Antonio is available to purchase a vehicle from him. Thank you!!

Recalls on a vehicle were ignored and taped back together and basically I was told sorry. I went…read moreto the other University Ford and they tried to charge me $500 to replace a key stating it would have to be reprogrammed. I replaced the key myself for less than $25 on amazon. I will never go back after changing my oil there and being told there was a hole in a pump, them trying to charge me to pull my engine but then letting me leave the dealership with no antifreeze/Air Conditioning. They were sure quick to try to sell me a new car. I'm at a different dealership with much better service right now. Watch out.

I reached out about test driving a specific used vehicle and I made it really clear that's exactly…read morewhat I wanted. The sales person repeatedly ignored that and kept trying to push me to drive a new vehicle. Guess he figured I'd never heard of CarMax, Car Gurus etc, or he just wasn't interested in selling to me. I won't be shopping there.