I sold my car to Toby at Durham Auto Mart, and honestly have to say it was the most wonderful, easy…read moreexperience I've ever had! I've never enjoyed such an easy process, while truly enjoying the professional and honest people at this car dealership. I highly recommend Toby and his entire staff and operation! Thank you all for making my car selling experience so smooth and easy! Steven Lester

It was just over two weeks ago that my trusty old 2002 Subaru Outback took her last ride with me…read moreafter 20 years of loyal service. She suffered a radiator reservoir explosion, and I had to pull over ASAP before a fire started. I had already been ready to retire her due to other future repair costs, but circumstances forced my hand early, so I got to work researching available and newer Subaru Outback models. I visited one large dealership within five days, but their staff were extremely duplicitous, so I promptly left feeling very misled and annoyed. Enter the exemplary and professional staff at Durham Auto Mart: Chip, Toby, and other colleagues who I did not have the pleasure of meeting. I found a listing on Carfax to Durham Auto Mart for a 2013 Subaru Outback that looked in great shape, awesome Carfax report, low mileage, and in an excellent price range. I called Durham Auto Mart to inquire, but Chip sadly and graciously informed me that another buyer had already made an offer. He promised to call me back if it fell through though. And that he did. I was sitting at home pondering how long it would take to find a better deal, when suddenly my phone rang, and Chip gave me some excellent news. As my luck would have it, the other buyer was militantly insistent on trading in his very, very old car, which was not in good enough condition to be of any resale value, and somehow this condition completely undid his commitment to the 2013 Outback. Chip and I spoke for over 30 minutes. I asked him intensive, detailed questions about the vehicle, and he answered all my queries with specificity and patience, and he deeply impressed me with his knowledge and passion for all automotive matters. He was so authentically convincing that I (wisely) chose to immediately book an Uber and head straight for Durham Auto Mart. On arrival Chip greeted me heartily, and we got straight to business. I took a long look at the Outback and its myriad new features, then Chip and I took it for a test drive. I absolutely loved how it handled and was sold on it within minutes. On return we began the long and laborious process of certifying credit, transferring insurance, signing innumerable documents, and even hit a bizarre snag whereby Equifax decided that I didn't exist! Chip handled the problem ably and with determination. We learned that it was simply an issue with my name (I have two middle names) and eventually the system cleared me with flying colors and a very reasonable interest rate. Throughout this process, there was no artifice or deception from either Chip or Toby. Both of these gentlemen were straightforward, honest, and did not pressure me at all. Durham Auto Mart's transfer fees are low compared to competitors, there are no hidden "junk" fees bundled in with the purchase, and Toby explained all my warranty and financing options in detail. Some dealerships might have tried to take advantage of my inexperience in buying a car, as after all this was the first vehicle I'd bought in 20 years, but Chip and Toby did the exact opposite. They acted in good faith and treated me with grace and respect throughout, and they were excellent conversationalists. I strongly and without hesitation recommend Durham Auto Mart as a business and endorse their staff as trustworthy individuals. They have been in operation for nearly 50 years and my experience with them abundantly demonstrates why they have endured for so long. Independent businesses are so important to support in an era of increased centralization and corporatization, so if you need a car, even from afar, give Durham Auto Mart a call. -Anthony Joyce

A recent service issue resulted in a disputed diagnosis. Clare R. went above and beyond to resolve…read morethe issue. She made an extra effort to ensure the correct repair was made, and the problem was fixed. She was polite, professional, and friendly. Everyone involved was great to work with, but Clare really went the extra mile. Also, a shout-out to shuttle driver Shelby W. She was very helpful, courteous, and friendly. Kudos to both women.

Stopped in at this dealership by myself and actually had a great experience. The sales staff were…read moreall nice and helpful. I was not intimidated in the least. I met with a Knowlegeable salesman who answered a lot of my questions about several vehicles. This was a much better experience than I've had while living in Florida searching for a car. I test drove a car too and it was smooth.

I really appreciate the service they gave me, so kind and understanding! They really did worked…read morethings out with me and I honestly recommend this place!!! Thank you Ahmad!

From the owner: We have only quality used cars!read more

Working with greg and his team was an amazing expirence they were extremly knowledgable on…read moreeverything about my vehicle and I truly could no be more happy with how my restoration turned out.

Best Service I could have ever asked for!!! Incredibly nice crew who were happy to help us! Highly…read moreRecommended!!!!

After going through the usual route of trying to find a used car via the big name dealerships and…read moresearching online, I lucked into finding Atlantic Auto Exchange. I had already gone through several terrible sales experiences in the week prior, with one salesman from Leith even completely ghosting me when we had an appointment to get a vehicle inspected. One guy from Autopark in Cary sat in front of me smacking his gum and seemed totally uninterested in selling a car to me. So I was feeling pretty beat down and totally frustrated with the process. That's when I found a vehicle at Atlantic Auto Exchange that I wanted to look at. From the minute I met Grey, I could tell this place was different. Grey was kind, easy to talk to, incredibly knowledgeable, and obviously wanted to work with me to find the right vehicle for me. Chip was great, too, and had good input/advice to add. I bought my car from them the next day and will absolutely go directly to them in the future.... and refer anyone that asks! They give small-town style service and provide top-notch vehicles.

I had an amazing experience here. Robert is very friendly and extremely knowledgeable about the…read morecars he sells. He is a man of morals, and always keeps the customer's best interest in mind. I am very happy with my Prius-C, and I know that I will return here the next time I buy a car. I highly recommend this dealership.

Great service & friendly staff in the Service Dept. Advisor Mike Burke has looked out for all of…read moremy Nissans over the years.

I purchased my 2nd car, a Rogue....brand new!!! I was ecstatic!! My favorite "GO TO" Travis…read moreLunsford took such great care of me, AGAIN!!! He makes sure that you get what you want and if you need anything or just need to ask questions before and after the purchase, he makes sure to get you the answer. When someone tells me they are looking for a car, I always say...TRAVIS IS THE MAN, LOL!!! Thanks Travis for always looking out!!! I LOVE MY NISSAN!!!!!!!

No experience with purchasing a vehicle, but I recently had new brake pads & rotors installed…read more Extremely satisfied with the work they did! Reasons that I will return..... - best price around - hands down! - quality work - no squeaking, no pulsating! - prompt scheduling - on their calendar quickly - loaner car for the day - A HUGE perk of having a mechanic that also sells cars! -- super friendly & professional staff - my favorite of all, Oliver! (Of the canine variety). They will save you money and a headache. I have had the same mechanic for over 15 years, but I took a gamble trying Craige's, and I am happy to say it greatly paid off!

After my 2005 Toyota Camry had Died, 483,789 miles I was looking to buy another car and came across…read moreCraige Motor Co. In Durham,NC. After spending hours o the lot not finding the car I wanted, I was about to leave and came across a 2002 Saturn S series, Gold in color, she was clean and no dents, solid engine, at 27,000 miles it was a steal. Car was barely driving, first owners used it and hitched it to a camper and traveled all across the USA, seldomly drove the car, so after test driving the car, I decided to buy it ( 10/8/21 ). Today, almost two years now and she still runs like a champ, after replacing the fluids and oil change every 3,000 miles she is going strong. Thanks, Walt and your team for getting me back on the road.

We could not be happier with our purchase. Abdul made the process better than any car buying…read moreexperience we've had! We also worked with Vincent and he was amazing as well! What a team. We really appreciate the ease of negotiations and would highly recommend working with these guys. Thank you Southpoint Honda for making us happy customers! And of course, Hondas are the best!

Our sales guy was really nice and we thought we got a great deal. No service issues were listed on…read moreany sheets in the glove compartment like in the other cars we looked at, so we closed the deal and paid cash. Then the next day the AC started to blow warmer and, by day four, it was blowing hot. They were "unable to locate pre-sale service records" for the car when we called back about the issue. Jose did work with his manager to give us a free diagnostic to find out that the condenser was leaking and it would cost us $2K to fix since it was sold as is. A leak that fast should have been noticed upon pre-sale inspection, in my opinion. It appears that the coolant was topped off to sell so it would become our problem after driving off of the lot. I understand the concept of as-is, but this appears to be deceptive practice on the part of the shop. I'm about to pick it up from the shop and take it elsewhere for a repair quote.

Awesome car buying experience! They respected social distancing with doing most of the approval…read moreprocess over the phone and online and my sales person Phyllis was very down-to-earth and easy to work with. - I think people in certain situations have high expectations with what they think they can get and what they think a car dealerships can actually do when the banks tell them yes or no with the car that you want not them. If you the consumer have your down payment, all of your paperwork, and can be patient you'll be good! People just need to chill and relax when buying a car.

Do yourself a favor and stay away from this dealership service department. It is a long one but…read moreworth reading. I have a 2021 Ford Edge. Months back I started hearing noise that sounded like rubber on rubber while turning. I had the car services several times, changed breaks and such, I never mentioned that to anybody and nobody said that something needed to be fixed so I did not worry about it much. Noise got significantly louder over the past two months, so I decided to take the car for diagnostics at University Ford. I made an appointment online for one Friday at 1 PM. I get a call from them around 3 hrs before the appointment that they need a car in the morning for diagnostic. Ok.... So why was I able to make an appointment online?? Anyways.... I dropped off the car that Friday at 2 PM and left it there. I was informed they would try to have the diagnostic done by Monday morning. So they had 4 hrs on Friday and 8.5 hrs on Saturday. I was waiting for a call from Daniel with an update. He did not call so I called him and left a message. No call back. I called the service department number and left a message. No call back. Monday morning, I got a text with a report: replacement of rear differential, cost $3685.34 plus tax. What?? I called Daniel and I asked questions. Finally, I said ok. But it did not sit with me at all. I started researching that particular problem extensively and my car had NONE of the symptoms that would suggest such repair was needed. NONE. So, I called again and asked what exact part was failing and I was told they couldn't see the part because it was enclosed. They decided on that repair based on the sound. I asked: you do not see the damage, but you want to repair it??? I said: I want back every single part that is going to be replaced in my car. Then I did more research and it did not sit with me. According to my research, a failing differential makes a metal-on-metal sound, not rubber-on-rubber. And again, my car does not display any other symptoms. I called a friend who used to work for Ford for years and now trains mechanics at the community college. I described the situations and he said that I should have replaced fluid in the rear differential and see if that helped (I found the similar suggestion during my research). I called Ford late Monday and said I wanted my car back to get a second opinion. Since it was too late to pick it up that day, I told them I would be there on Tuesday. Tuesday at 7.30 AM I got a call saying that I had to pay 20% restocking fee for parts. What??? I said I wanted to talk to a manager. I had to wait for him to call me back. And off I go to do research again. According to NC Motor Vehicle Repair Act Paragraph 20-354.3 (in short) a repair shop has to provide an estimate for the repair and ALL fees associated with this repair, including parts, overhead, taxes, etc. If there is no written and signed estimate or if a fee is not included in the estimate (any fee, including restocking fee), the shop has no legal right to charge you that fee. The same thing is also mentioned in NC Unfair and Deceptive Trade Practices: business cannot charge an undisclosed fee. I printed everything and was ready to fight them, but interestingly I got a call from them that the manager decided to waive a restocking fee. Hmmm... Cool. I got my car. Next day I took it to Green Ford in Greensboro, had the fluid changed and guess what... NO SOUND. I also had it inspected by my friend on a lift and he said there was absolutely no reason to replace the entire differential assembly. Now I wonder, are the mechanics at University Ford educated enough or did the services department intentionally tried to rip me off. THEY TRIED A WRONG GIRL!