Booked an 8 day trip, but the Expedia system showed only a 1-day non-refundable car rental (tied to…read morethe first hotel stay). I tried to correct the car rental right away -- not a cancellation, just an extension of the rental period but the Expedia system did not allow and there was Zero flexibility by SICILY BY CAR - NAPLES -- Policies matter, but so does judgment. This was a situation where a reasonable solution was available -- it just wasn't offered. Double-check your booking on EXPEDIA and the Sicily-By-Car staff in Naples are just trashy.

We were a group of nine people. We made our reservation **five months in advance**, paid everything…read moreupfront, and purchased full insurance and every available protection. Before the pick-up date, I emailed the agency several times to make sure everything was in order. My final email was sent the night before our arrival. You can imagine my shock when we arrived at the Bergamo Airport desk the next morning and were simply told that **our vehicle was not available**. I asked the employee to provide an alternative vehicle. She told me to send an email. So I did--several times. No reply. I asked her to call her colleagues and help us resolve the situation. She refused, saying it was not her responsibility. I genuinely could not believe what was happening. I then insisted that she at least give us a phone number we could call. She literally dictated the same number shown on the agency's website. So I called. After waiting for around ten minutes, I finally reached a real person. The woman struggled to communicate in English, told me that I had called the wrong number, and then simply **hung up**. After more than an hour of completely useless interactions, we had no choice but to rent a vehicle from another company. Of course, all the benefits of booking and paying five months in advance were gone, and we were left dealing with the stress and additional cost at the very last moment. No vehicle. No alternative. No meaningful assistance. Not even a sincere attempt to help. Based on our experience, **stay away from Sicily by Car**. This was one of the worst and most unacceptable rental experiences I have ever had. It honestly felt like a scam.

Had an amazing experience with Hertz at Catania airport. We worked with Francesco who was…read moreincredibly friendly and helpful, and allowed us to hire the cars we needed very quickly. Cost was less than we had expected, and the cars were clean and new. We experienced excellent service when they were returned also. THANK YOU!

Returned our car after 7 days driving in Sicilia. Had a minor accident with a tight street in…read moreAgrigento. Easy to locate office at airport- just follow the signs to rental returns. The hertz employee was awesome when I told him I had damaged the machina. He looked at my contract and thanks that I had insurance on the car. No issues he just took pictures and we were done. He also didn't charge me for a 3/4 filled tank of gas. Overall today's return was seamless! Thank you hertz! ***At first getting the car in Palermo the wait at the airport was over two hours- they know people are coming in with reservations and still they only have one staff giving out cars to customers. Hertz get your act together and don't ruin it for your loyal customers!

I use Walk Around Sicily during my last trip in Sicily for same transfer from Catania airport to…read moreTaormina and back to Catania. It was easy to confirm... just with their on booking on line and confirm with Massimiliano who was very kind. Vehicle are new, clean and roomy. Prices are in line with the local market.

Excellent service, easy and immediate booking with online payment. The driver (Massimiliano) was…read morevery kind and available to wait for us due to a delay. The car was flawless, new and spotless. I can only recommend Walk Around Sicily for your taxi transfers from Catania Fontanarossa airport.

Used these guys a few times in Italy. Besides being way to pushy about us buying extra insurance…read morecoverage, they were unremarkable. UNTIL we got back home in the states. We've gotten 2 communications from them. The first said we damaged the car. We had not and we'd passed their inspection when we returned the car. We objected and it was dropped. Now, 2 months after leaving the car in Italy, we receive an "invoice" from Sixt that we'd gotten a citation and needed to pay Sixt for that. Obviously we didn't and we won't pay. But Beware of these thieves!

Locauto Rental Cars in Milan Linate Airport provided my family of 6 the most damaged, beat up POS…read morevan for our Christmas holiday to the Alps When picking it up there was not a single part of the vehicle that was not scratched or dented. They left us with no choice but to take the vehicle and said there was no large vehicles they could substitute for us. The large side door that I was expected to get my family in and out of the vehicle through was so damaged the door would not close properly and would open while we were driving. It was nearly impossible to close without slamming the door 3, 4 or 5 times in order to get it closed completely. The vehicle was a diesel and we had the DEF fluid warning lights come on about 25Km into our drive. The check engine lights came on and off throughout our 1200KM drive to and from the mountains. When we returned the vehicle and asked for a $200-300 reduction in the $200 / day rental we were scoffed at. Further written complaints to the company were treated with the same distain. This company should not be in customer service and has no regard for their customers safety or experience.

The staff was wonderful to us (we went through Enterprise). They gave us useful information (I had…read moremessed up the reservation on my part) and there was no wait to get a car when I straightened out my documents/reservation. I want to shout out Salvatore, Marco, and another lovely employee (I cannot remember her name, but she was also a great help)! They were polite and genuinely kind! The car they gave us was stylish, new, very clean, and was an incredibly comfortable drive. However, it was way too big for Sicilian streets. I am glad we got protections, because we had a few near misses. We might've been paying a lot more had it not been for the coverage. A couple of recommendations 1. Book a small car, preferably an economy car-Sicilian streets are narrow and hectic. It's hard to parallel park with a compact SUV. The spaces in most areas are suitable for an economy car. 2. Bring additional documents JUST IN CASE. I would recommend your passport as a backup. They needed another form of ID in addition to my Driver's License that I didn't have with me at rental, so I needed to go back to the apartment and retrieve it. It's just best to have it handy. I also think they only accept major credit cards for out of country travelers, so keep that in mind. 3. Ask an employee to help with the car return. It was a bit confusing since all the rental car agencies are grouped under Locauto and you do have to park specifically in the lot area of the company you rented with. It's just best to ask someone exactly where to take the car and save yourself driving around the garage trying to figure out exactly where to go. 4. Protections-having the protection saved us, so we are glad we had them added. I'm not sure about the fine print that the other reviews are mentioning, because at least for us and the damage we incurred, the protection covered us. Besides the size of the car and the difficulty to maneuver through narrow spaces, the overall experience in it was pretty good! The whole rental process flowed efficiently, and we were overall content with how things went. Thank you so much! :)

Wish I'd read the reviews before renting here but I've never had an issue with Avis before. Similar…read moreto others, they charged me for "damage" to the vehicle. While we did an inspection beforehand the "damage" they charged me for me for was scratches on the underside of the vehicle that could only be seen looking from the ground up. I'm sorry, do they expect me to get on the ground to check the undercarriage? Total scam & I wouldn't rent from Avis here. Beware!

We narrowly avoided a scam here. We had booked a Fiat 500 ahead of time. Upon arriving at the…read moreairport it takes a bit of time to find and walk to the rental building. After discovering Avis Preferred means little, we were upgraded to a Renault Captur. We didn't take additional insurance which would have cost more than the car. The car was great, but upon return the attendant noted some superficial scratches that were supposedly new. He was just in the process of wanting to charge us when he stopped and hurried off. 5 seconds later a customer services representative came to see us. 90% of our experience was positive, but we narrowly escaped a big loss.

Car2Move STOLE 1200 EURO from me. DO NOT USE THIS COMPANY!…read more I hired a car in Catania in May. My credit card was maxed out from travel so Car2Move said that I could pay by debit card for the 1200Euro deposit, but it would take 1 week to put it back onto my account. They never put it back. I emailed them 16 times including an email to their partner discover car hire, with screenshots of my bank account proving that they took the money. Discover responded and said that I needed to deal directly with Car2Move. Car2Move never responded from June 29th 2016 and it's now December 2016. Also when I arrived there was no-one at the Car2Move stand and I had to wait for an hour.

Car2Move was an easy car rental in Catania without the long…read more Iines of EuropaCar. Great service, easy rental and Daniela in particular was very thorough in our car inspection and review. Would definitely rent from them again due to ease of service and great experience with our rental. We drove it all over the island and had no issues

Absolutely rotten and corrupt Europcar office. They will do *anything* they can to suck more money…read moreout of you. We had reasonably priced online booking when we arrived in Catania, but unfortunately the person who made the booking had broken his collar bone two weeks before the trip an could not drive. We were prepared with other drivers, but because the original booker couldn't drive, they refused to honor the reservation. They forced us to re-book under the new driver's name for twice the price. Additionally, when they did the rebooking, they erred and did not duplicate the terms (we were picking up in Catania and dropping off in Palermo per the original booking). So when I got home, there was an additional charge on my credit card for a one-way tax that should never have applied. Thus far they have refused to refund this fraudulent charge and I'm having to take it to my credit card company. DO NOT BOOK WITH THIS COMPANY.

Any car rental agency at the Catania airport is pure chaos! Lines are very long very slow and the…read moresystem is confusing: you need to take a number first but make sure the numbers are for your rental company. There might be several agencies working out if one counter. I waited about 45 mins and I am fluent in Italian! My buddy waited over 1 1/2 hours to get served. Be prepared.