Went here before vacation and I got an underarm wax and a full Brazilian. It's been a while since I got a waxing so I was a little nervous again- but my specialist Gina was professional and kind. My favorite thing about Gina was how quickly she works- she gets it over with, which I appreciate! For both Brazilian and underarms I paid $100 plus I gave Gina a $20 tip. Thanks EWC! read more

Quick but not good quality. Cut my pkg short because they cut my lip in 2019 and spend every single day trying to cover it. read more

European Wax Center - Waxing Near Me - Geneva, Illinois

I was very pleasantly surprised to discover that new customers are eligible for free eyebrow waxing. Sid in Geneva did a great job in only 5 minutes. read more

I've tried a bunch of local places and they are the only ones who get my eyebrows right. My eyebrows have a lot going on, and they know just what to do. Saw Syd last time, and she was amazing. New just the right amount to trim off. My regular girl left during the pandemic, but I would highly recommend seeing Syd. Not five stars because their prices have really jumped the last few years. read more

I called few hours before my appointment asking to reschedule for a later time in the day or to reschedule for the following day. I couldn't make it at my scheduled time because something came up. The receptionist Shaylee was being rude and snobbish about it and advised me she will be charging me a 50% cancellation fee. In which I thought was very inconsiderate. Just last month the ladies called me to reschedule my appointment not once but 3xs at their convenience but, yet want to charge me. It's not so much of what she said it but how she said it. Charging a fee for a flat out cancellation could be understood, but charging a fee to reschedule is beyond ridiculous. As things come up and happen in life. I will not be going to EWC anymore. It's way to many professinal wax technicians out here now. read more

Gina is so good, so friendly, and made the process very comfortable. She was quick yet thorough. I will be back! Thanks!!!

Sat in my car for thirty mins , checked in on time , said they would text me when I should come in . 25 minutes later I left , I texted them to tell them I couldn't wait anymore , they text me at 30 minutes late mark , to let me know they were ready for me , it replied I have let , they called looking for me at the 35 minutes late mark , I explained I had left and couldn't put the rest of my day of schedule behind because of their lack of organization . I'm a busy guy and can't wait thirty minutes in a car . This business definitely doesn't have there stuff together . . read more

Just got my eyebrows done and they did an amazing job! I was worried when I moved I wouldn't be able to fine a place to do my eyebrows the way I like them and I found my place. Customer service is amazing they even called when there was a cancellation to get me in there sooner than my appointment! Highly recommend! read more

I previously went here and got waxed by Caitlin and it turned out great(see previous review). I went in Monday and got waxed by Gina and it was extremely painful. I figured since I'm pregnant it was just more sensitive. I can't see down there and finally two days of it still being painful I asked my husband to look for me and he said that it looked like I had cuts/burns all over one of the sides. I leave for the Dominican tomorrow and have to go with these cuts/burns below which sucks. I wish I never would have went. **I did reach out with the team there to let them know and they apologized for my experience, refunded it and told me they would go through training with a focus on temperature checks with that employee. read more

I was very impressed with the lengths to which EWC went to ensure that I and their employees were shielded from Covid. That's a huge concern when dealing with cosmetic services. They take sanitation very seriously. This was my first time to EWC and Vianey did a wonderful job. I was so pleased with her work that I will be returning soon. read more

I have been a customer for some time at various locations. Went into the Geneva Illinois location for a Brazilian service. Later discovered there were 4 different areas on the skin that had hair on it which was completely noticeable. The technician Jessica should definitely not be waxing. She has no idea what she's doing or she was just lazy . I called and spoke with the supervisor and she did not empathize with my experience. She asked me to come back in and when I told her my work schedule was full for the next two weeks. She offered me a $10 point credit. What a joke. I DO NOT RECOMMEND THIS PLACE. read more

Caitlin was amazing! She makes you feel so comfortable the whole time and keeps the conversation going! She is very quick for both underarm waxing and full bikini! Thank you so much Caitlin! I will be back :) read more

Shavekia is my go to esthetician. She's very informative and always educates me on best practices for my skin. She makes waxing so much enjoyable & her technique never leaves me in pain. She always recommends the exfoliating gel and serum wipes to help keep my skin up to par. I honestly don't know what I would do without her! She's the best hands down. read more

I would give 0 stars if I could. Will not be back! I have been having wax services for years now and have never been treated so poorly. My p*ssy lip was hit with the hottest wax! Literally BURNED, and obviously had to be ripped off. Have never had such POOR bedside service. Was rushed in and out. Do not come here! Go to a different location everything about my service was HORRIBLE!!! This was the worst wax experience OF MY LIFE! read more

Went in today to have a brazilian correction with Natalie and she was amazing! So informative, thorough and sweet I was so happy to have her correct a brazilian that I had done elsewhere and I am happy to say I have found someone so great and thorough! Thank you Natalie :) read more

Madisyn at the Geneva, IL location is fantastic! Personable, knowledgeable and experienced. The whole experience was relaxed, comfortable informative and thorough. The "low pressure" sales for additional services was expected, but I appreciated when the girls were told I wanted to think about it, they were respectful and sent me home with all the info so I could make an informed decision. read more

To start off with the front desk person was so nice!! She gave me so much info about EWC! First time waxer and Ana did a great job! Very little pain. I will totally recommend to all my friends. I will continue to come to this location. read more

First -the services I have received at the Geneva location have always been great. The issue is that over the last few months, they have canceled at least 4 appointments several hours before my appointed time due to an "emergency". While I understand that things happen, more that once or twice is unacceptable. Since I book my next service when leaving the salon, it is difficult to have to rearrange my schedule to rebook. Get it together EWC. read more

I get my back, upper arms, shoulders and underarms done. Natalie does a great job!!! As for the people saying that the rooms are to bright, what do you want? A dark room so they miss half the hair??? I have been going for 18 months and just bought packages that will keep me going for another 18 months! Highly recommended everyone has been nothing but pleasant! read more

I just got my very first wax ever! VIANEY was amazing she told me what she was doing and gave me tips on what and how to do aftercare and what to look out for. She's the best if u had a bad experience go to her she will replace your feelings about it. read more

Mena called me today and everything has been settled. If anyone is having issues w this location, I would recommend you to deal w Mena to get it resolved. She was pleasant and professional. Everyone else in this place needs to be fired and a new staff put in its place. It taught me a good lesson that sometimes it worth driving to a far away location to get the service. I am glad I ventured to look for a different place and found one with quality service. Didn't find a local place to give my business though. read more

I've been going here for a couple of months now and I would recommend it to anyone! Natalie is the best here she always has something to talk about and just makes you feel very comfortable! So if you plan to go to this Geneva location make sure you ask for her you won't regret it! read more

I recommend my wax specialist Angelena! She always make me feel super comfortable every time I come in. Very quick and painless. We always have great conversations, she always answers any questions I have & leaves me feeling satisfied after every service. HIGHLY recommend her to any first time waxers who are nervous. She will definitely make your experience easy and worth it! read more

In the last 6 months I've had my appointment canceled 4-5 times. It's so frustrating, especially around the holidays when free time is precious. I make my appointments well in advance to make sure I have the free time/childcare to get to the appointment. They do decent work and the staff is usually friendly, but the cancelations with just a text is RIDICULOUS. At least call me and try to make it right. Time to find a non-chain/locally owned establishment. read more

I've been going to EWC for over a year and I am super happy with this location! My wax specialist Vianey (or V) always does an AMAZING job. I have been to different locations and tried different specialists previously, but she is by far the best! I would drive an hour if I had to, just to make sure she could wax me. Highly recommend her and this salon! The front desk staff is friendly also. read more

Angelena is the best waxer there! She is very professional, friendly, and made me feel very comfortable during my service. I love this location, she is so educational and informative about all their products which I also LOVE. Thank you Angelena!! read more

I have been going to EWC for a little over a year now, and it has been a wonderful experience. I see Melissa for my wax and she is very sweet. I already feel insecure about being waxed and she makes me feel very comfortable and at ease. It is not the most pleasant experience but Melissa makes it more tolerable. Highly recommend EWC for your beauty needs. read more

My first ever bikini wax...the whole thing! I was freaked out but Ana and the front desk team were so professional and made me so comfortable. I'll be back next month! read more

Vianey Acevedo is the best waxer I have ever had. She truly knows what she is doing. She removed all the hair perfectly as well as professional and kind. read more

Five stars. Awesome. Clean, professional and friendly staff. Alexis does my lip and eye brow wax-personality plus and excellent! The prices are reasonable, price packages, discounts on merchandise through the end of February. The first wax is free and can add on for extra $. read more

This location sucks asss!!! First off of you guys have a phone and never able to pick it up why even have a phone service or number to call you guys???? If you GUYS NEVER PICK UP!!!! You know customer service teaches you to pick up the phone in 3 or less rings! Never coming back to this location and since Alexis left it went to shit! read more

I had stayed away from this location due to several very negative reviews, but could no longer keep up a drive to go to other EWC locations. I have been going here for just over a year now and have always had very good experiences! My work schedule varies, I have found that scheduling is easy and they are flexible and accommodating when I need to move an appointment. I have seen several different wax consultants (Belinda, Luz, Chrystal) and they are all professional. While they do 'push product', I have never found any of them to be rude about it (it is their job, I am sure they get in trouble if they don't talk about the products.). I have found this location to be consistently clean, professional and efficient. read more

I PREFER the Geneva location for EWC! The environment is calm and not intimidating. I have been to another EWC and it felt cold and disinviting. I have been to the Geneva location multiple times and Maybel is now my "go-to girl" for my Brazilian waxing needs. She always does a thorough job and makes sure that I am as comfortable as possible. It doesn't hurt that she has a kind disposition and a sense of humor. I would recommend the Geneva location, specifically. If you can get an appointment with Maybel, go for it! You won't regret it! read more

My first experience will also be my last. I normally always go to another waxing place, but my regular girl was due to be out for a while and no one else at that place was open for a few weeks. I was forced to try somewhere new. When I called to make an appointment I was on hold for about 25 mins (literally) before even speaking to someone. It was a pre-recording that just talked about their services over and over. Once I was finally able to speak with someone, I asked for their earliest appointment. Same day was available, lucky me! (Or so I thought). I arrived a bit early. The young girl at the desk seemed to be a receptionist. Odd that they have someone who is solely responsible for answering phones and scheduling, but I waited 25 mins to even have my call answered. She took down my information and told me that my first service was free. Nice! Well as I was sitting waiting for my wax consultant to come out, I couldn't help but notice how DIRTY and DISGUSTING the place was. There was random garbage lying on the floor, the product shelves looked like they had never been dusted, and the glass doors had smears all over them. I later found that the esthetic of the salon matched that of the females working there. They both seemed so trashy and lazy. No wonder the lobby was so dirty. These girls probably just sit around on their phones all day instead of actually working and having pride in their place of employment. In regards to my wax consultant, she seemed to talk a lot more than she listened. I told her exactly how I like my brows; natural and thicker. I just like the strays to be cleaned up but I don't like them thin and too "shaped" looking. I also informed her that my right brow is naturally a tad lower than my left, and therefore you have to wax accordingly to take a little more off of the top of the left one to help them match better. Well she did not pay attention to what I said because I left with brows that we're two totally different heights on my stupid forehead. Embarrassing. In addition to that, she would not stop talking about their products. So much so, that she literally forced me to smell 3 lotions by shoving it in my nose while I was laying there with the wax was drying on my face. I finally said I'd buy some stupid skincare kit just to get her to stop talking about something I never asked for or showed interest in. I tried the products a few days later and they were no good so I wound up throwing them away. read more

My first experience getting a Brazilian wax was very positive. Melissa was welcoming, calm, and very friendly. She made the experience much better than I had anticipated. The front desk staff was also very helpful and patient. I will definitely be back! read more

Absolutely great customer service and a great wax. I've been waxing at home for years but decided that it was time to have someone else do it. I'm kicking myself for not having gone here sooner. I was admitted for my appointment on time. My wax consultant was Chrystal and she was amazing. She made me super comfortable and was very efficient and fast. I would strongly recommend her and this place to anyone. I will definitely return. Also just a note for the other reviewers who have never had a wax and are complaining about it hurting-duh. Waxing hurts, especially in your nether regions. No wax specialist or person can help you avoid that completely. It's like going to the gym and complaining about being too sore after you leave. I'm not sure what you are expecting, but it seems to me like people aren't being realistic. read more

Natalie is AMAZING (and I hate putting this out there because now she will be even harder to get in to see!!!!) When I ask for her to just "clean up" my eyebrows without making them too thin SHE ACTUALLY LISTENS!!!!! I have had other waxers there that I have not been happy with (One is now gone and had another negative review on here so all is well that ends well) and another left big glops of wax on after my brazilian but Natalie has been tried and true and AWESOME each time. She convinced me to try armpit and I am SOOOO happy I did! I have even branched out to legs too! She is professional and real. She is not pushy about product but does make earnest suggestions. She is not too peppy (awkward when dealing with nether-parts) but is professional through and through. LOVE HER. AND....the price is right! read more

The staff seemed friendly, but a bit pushy. I felt very pressured to buy other things when I was there. My eyebrows turned out ok, they stuck the to the natural shape but unfortunately no one noticed that i got them done, even after I pointed out that I did. I like them to look natural, but I want to actually see a difference. Plus I did not feel like I could leave until I made a follow up appointment :/. read more

I mean..... if I had to rate this based off of how painful a Brazilian wax is, I would give it a 0 too. No duh it's going to hurt. No duh sometimes all the hair won't be removed. It's really just based on the coarseness of your hair, and the sensitivity of your skin. I must have one tough vagina because I didn't experience any redness, or sensitivity. There were some ingrown hairs, but hey it's normal. of course it hurt. But I mean... you did sign up for it. The more you cry, wiggle around and annoy the waxer, the more unpleasant the experience. Then again, I am more tolerant to pain, and can't really speak for others. I might laugh a little at the extremity of the poor reviews this place has, but hey, I won't judge. Maybe you were just raised to complain about every little thing. Also, lol, don't worry. They aren't "watching" you undress for pleasure, trust me. they just want you to get in, and get out. It's uncomfortable enough as it is, they don't need to wait around for you to take 5 minutes to take your pants off. It is not a spa. And you are not paying 100+ dollars to get the specialty treatment. Comments about how "dirty" the place is.... well at least for me, it was clean. Then again I went in the morning. As long as the lady who is doing your waxes is being sanitary, just shut up and deal with a dusty shelf, or a bit of garbage on the floor. It's not like you are living there. I get the feeling people don't really know how hard it is to keep a facility clean when a lot of different, careless people are passing through. Not too hot on the upselling either, but hey, freedom of speech, just tell them you aren't interested in purchasing product. Don't worry, they won't cry. Not too hot on reviewing either, but some of you ladies are a bit much. So I decided to just tell it like it is. Haha, enjoy! read more

I've had Brazilian waves before, but this was my first at European wax center. Let's just say I'm leaving so upset and unhappy I would rate them 0 stars if I could. The woman herself that did it was pleasant and the place was clean, but she did an AWFUL job and it looks so terrible I could cry. There are literally just patches of hair left all over, and I'm talking big patches. And now I can't even shave over them because my skin is bleeding from the removal. I am tempted to call a manager and ask for a refund because this is absolutely unacceptable. It looks so terrible and there's so much hair left in random places that are going to continue to grow while the rest of it is bare.. Think twice before going here read more