I rarely write reviews but I had a horrendous experience. I went to Mahaly Spa over a year ago and…read morenever returned. I regularly went to the spa for about 3 months before my last visit. The situation: in March a personal event arose on the same day as my appointment. After reviewing the policies, I decided to call and cancel/reschedule: no answer. Therefore, I canceled my appointment online to not miss the window (this cancellation was over 72 hours in advance). I called the next day and spoke to Jameelah and explained the situation and my desire to reschedule my appointment for another day. She told me that I would have to repay my deposit for the next appointment and I was confused as I canceled well in advance. In addition, I paid for the entire service ($75), not a deposit. All I wanted was to rebook the EXACT SAME SERVICE with the money that I had ALREADY PAID to the spa. Ultimately, she refused to let me speak to the owner, displayed an unprofessional attitude towards me, but eventually refunded my money and told me that "I was not a good fit to the spa." I explained that if she is banning me from the spa, I would like a refund of my $200 gift certificate that I planned to use for services. She then told me to send an email to the spa and they will refund that as well. I NEVER got my refund. Additionally, they IMMEDIATELY changed their policies after this (see attached) and blocked my account. Terrible. $200 for NO SERVICES. As I was a college student as the time, that was a significant amount for me. They had NO customer service, professionalism, or considerations. I even had referred several friends to that spa. We never returned. I received poor, rude service for no reason. I had an atrocious experience and would not wish this on anyone.

Top tier service! Nice clean and relaxing environment! She is fast efficient, and a wealth of…read moreknowledge! My skin and brows looks sooo much better after seeing Taj!

They did a wonderful job on my brows . I am always skeptical…read moreand almost terrified to get my brows done after few wonky jobs in the past , but these guys did an awesome job and listened to what exactly I asked , plus the price is $5 for both the eyebrows . Do visit them and you wont be disappointed. And Their studio is super cute and neat .

I love going to this shop. I found out about them through a groupon special they were running for…read moreeyebrow threading. I went for the first time and I was so impressed at the great job they did. I've been going back ever since. They always get you in and out with minimal wait. I've never had to wait more than 5 minutes. On top of that the price is so inexpensive. They only charge $5 for eyebrow threading. I've been telling everyone about them. Don't hesitate to give them a try.

I saw Ann today for a wax and she was very attentive and careful with my brows. I appreciate her…read moreattention to detail.

Latest nail visit. Love the staff. Jessica P is my nail tech. She's amazing and a wonderful person!read more

I would give 0 stars if I could…read more I came into Vinci Nail Spa with almond-shaped nails, but my nail tech started filing them into a stiletto shape. She asked if I liked them, and I politely told her no because that wasn't the shape I wanted. Instead of correcting the mistake professionally, she became visibly upset and started speaking in another language. Since she was the one who changed my nail shape without asking, I told her to please speak English so we could communicate about fixing the issue. She then attempted to reshape my nails back into almond, but they looked terrible. I asked why she was trying to reshape them after I had already said to leave them in the stiletto shape since the original almond shape had already been filed away. Rather than trying to resolve the situation, she got up, said, "Well, I'm done doing your nails," and walked away. The attitude, lack of professionalism, and poor customer service I experienced were completely unacceptable. Mistakes happen, but how a business handles them is what matters. Instead of making it right, I was left with damaged nails and an unfinished service. I will never return to this establishment and cannot recommend it to anyone looking for professional, respectful service.

Does a good job but not always available. During the week I was there at 1002am. The door was still…read morelocked. I went yesterday and a client was waiting but the threader was not were in site.

Well, my friend wanted to go and have her eyebrows threaded and dyed. I chose to click something…read moreoff of my bucket list and have individual eyelashes inserted. Big, Huge Mistake. Friend didn't like the dye permanently put on her eyebrows until it fades off. I also was hugely disappointed about my eyelashes because she refused to remove my mascara and eyeshadow. She said it would work better that way. (Call me naive, but this was first time.) The next morning my eyelashes were clumped to old mascara and were falling off my eyes. I had to remove a couple. I obeyed all of the rules about not getting them wet (very difficult in shower-had to use multiple wash cloths to protect my eyes) I was told these would last a couple of weeks. LIAR! Ended pulling them out because it looked weird when the others were gone. It was damaging to my eyelashes and I will NEVER go back to this establishment.

All the Sherri's are great - they are busy so you better schedule early but you will not be…read moredisappointed. Relaxed atmosphere and TV for everyone to watch

Sherri did an amazing job transforming my son's hair. She was quick and gave him exactly the look…read morehe wanted.