It was my first visit and Payton was very gentle and friendly. She made me feel comfortable and my eyebrows came out perfect. Payton waxed them and also put a tint. I will be back. I look younger with my eyebrows done. read more

I have been to many European Wax Center's in my time, but this one may just be my favorite. My aesthetician was Kaylee and she was lovely. She explained to me everything that she was doing, even though I had been waxed many times before, but that was nice. I also asked her about some Products that I was potentially interested in and she explained what they had and what would work best for me. There was no sense of trying to sell me something that I didn't ask for or need, I asked a question and she answered it very clearly and concisely. I will definitely be coming back and kudos also to the young ladies at the front desk who were Lovely to check in and out with. My appointment was respectfully on time and I was in and out in less than 15 minutes. Very organized, very well run. read more

I went in last week for my first visit to European Wax Center for a Brazilian Wax. I've been getting Brazilian Waxes for over 20 years. I recently moved to the area and decided to give this place a try. I'm really glad I did and was lucky to work with Chloe who was excellent! I'm very picky and would highly recommend her to anyone. read more

I went to this centre many times and I have gone to other branches over the past 6 years. However I have not gone back since my last experience. The aesthetician was very rough and told me not to do things like lift my head "because she wouldn't be able to do the wax properly" I listened and was expecting the best wax of my life especially after she told me she couldn't make the wax any cooler ( I have been waxing for more than 10 years) --- worse wax ever!!! It was patchy and not clean she left out spaces that she deemed was not included in the $100 I was already spending and let's not talk about how badly burnt I was. But that really wasn't what bothered me, it took me a while to call to complain because it was probably a fluke experience and I hate being a nag. But my bruised skin and my constant complaining to my mom she made me call. Let's just say I'm still waiting from a call back from the manager. So they will receive one star from me for reversing the work I have done reducing my hyperpigmentation and not having the decency to call back. The girl probably didn't like me or had a bad day and decided to take it out on me:) read more

I had Callie for my first ever Brazilian and not only was she great at reassuring me, but the wax itself took no more than 10 minutes. It was quick and easy and the front desk women were also so sweet and helpful. Also, really great deal for 50% your first wax. I'll definitely be visiting again! read more

I've been coming here for years and have used several girls here and they're all so professional and do a great job!

Erika does Amazing She always makes me feel comfortable and I always leave feeling clean and beautiful! 10 out of 10!!

Visited for the first time today and got a Brazilian done by Kathryn. She was so friendly and professional. And since I was a first time client I got 50% off, which was a nice surprise! Only took about 15 mins total, so it was quick. Highly recommend. read more

Amazing staff!! Highly recommend!! Everyone truly caters to you and your needs! Overall a good experience every time!

I have been going to Chelsea and she always does a great job and is super friendly! I also have had waxes from Morgan and she is fantastic as well! The people are always so welcoming and answer all my questions or concerns! I do miss the reward system where we could get $10 off for points though!! read more

Don't waste your time Bc they will waste yours. Management & marketing really need to get on board with better customer service for as big of a franchise as you are. Your target market is busy professionals! Make your service convenient...Tell people UPFRONT about your late policies not when they have rushed to get there only to be told sorry yours one min past our late policy..., send message reminders up until an hour before people's apt, provide directions. And Call people BEFORE you mark them a missed visit to see if they are having trouble finding you or are literally walking in the door before you give their time slot away! Yes it goes both way but Put yourself in your consumers shoes. I will not be booking here again. Mass market without flexibility or quality customer service. read more

Great place for your waxing needs (it helps that they are the only/closest EWC near where I live in MO. It's great that they offer annual package deals where I can either go a number of times or unlimited. The beauticians are usually nice and cordial and do great work. I just wish there was one closer to me and I dont have to drive 45 away from my house . read more

Bad bad bad company. Won't honor a refund. Taking people's money, charging you cancellation fees then making you spend what's left at their store. BAD BUSINESS read more

I usually would give 4-5 stars but unfortunately my skin has not responded well at all to this particular wax apt. I have been here many many times. For some reason this experience did not work well for me. read more

I'm visiting from Miami and was nervous about getting my eyebrows done here (I'm very picky) but Ellie killed it! She did an amazing job on my Brazilian and eyebrows I wish I could take her back to Miami with me! The lady in the front was also very sweet! read more

Just moved to Springfield from San Diego, CA and coming to this European Wax Center made me feel at home! The facility was clean and the staff professional and knowledgeable. Bailey Kay was amazing! I was very hesitant as I was so attached to my bikini waxer at home, but Bailey made me feel comfortable, relaxed and did an excellent wax job. Already booked my next appointment! read more

Buyer beware. Read the fine print before purchasing gift cards and "packages" from these crooks. They do not offer refunds. Horrendous service and policies. Staff are ignorant and rude. read more

Great experience with Ellie! I had Brazilian and eye brows done. Not only are they sanitary, but they have s special prep and post procedure. Also the wax was virtually painless. I highly recommend Ellie and this salon in particular. They also have amazing products. Already booked my next appointment read more

Great location and absolutely beautiful reception area. If you are expecting a 'spa' treatment and to be pampered - banish the thought. You actually lay on paper! Yes. Instead of the slipping onto a heated, warm, soft, comfortable bed, under clean sheets and a fuzzy towel or blanket - you lay on a cold hard bed on white paper. Oh, and no robe available. Cold floor. Freezing room. Remove clothes. Lay on bed. And then teach the sweet girl how to apply and remove the wax. She had only received 1 week of training and did not know that the blue wax needed to be applied much thinner an quicker than she had been 'trained'. She was very sweet and desperate to learn. Unfortunately the wax heater was set so low that the wax was super thick and lumpy. So we tried to use another room - no luck. So I suggested she turn the wax warmer up and we made it work. But I still ended up having to shave my knees and several strips on the back of my legs where she missed applying wax totally. Besides not providing a spa environment, or removing the hair properly I was hounded to provide referrals: once when I booked an appointment via the internet, again when I received a confirmation email, again when someone called me to confirm the appointment, again when I arrived and then again when I undressed. WOW! If you are desperate and cannot get into a spa; this might work in a pinch Hopefully they have provided more adequate training. It is not much cheaper than a spa and not worth the poor service. read more

I Get a Brazilian and my eyebrows waxed every time I go and sam the girl who does it ,is wonderful. she always makes what could be an awkward situation very comfortable. I would recommend her and this place very highly. read more

First time here and I was impressed. Had a great experience getting my eyebrows waxed. Painless and error free. Great people from what I can tell. read more

This was my first time getting a wax and the staff was all extremely helpful and nice. They are very reasonably priced and are one of the cheapest places in the area for waxing. I chose one of the most painful places to get waxed but the staff was very good and used high quality products. I would definitely recommend this place to anyone who waxed regularly and is looking for quality at a great price. They also have great packages available for regular waxers looking to save a lot of money over the course of a year. read more

I had a very good experience here. I can't remember the name of the woman who did my waxing, but she was very nice and very patient with me being nervous. For the fact that I got a rather personal area waxed, she didn't make it awkward at all. She was very professional and she made me feel very comfortable. Would definitely return. read more

This place offers the best waxing experience I've ever had. It's beautiful, clean and the techs are professional and experienced. They are not a full service spa, they are a waxing center. And they are very adept at it! I'm a very busy person and I don't have time to be waiting around under fluffy blankets and be coddled, if I wanted that I wouldn't go to a WAXING center. They get me in and out in excellent time and I've never had to wait. They offer a lot of different packages for every budget, and you can even split up your payments. If you want a perfect waxing experience this is where you need to go. read more

Great service. My waxer was wonderful. Got a Brazilian and she skipped most of my bikini line. Almost all of it. Had to go home and pluck it myself. read more

I wasn't impressed by my esthetician, it was more painful and slow than anywhere else I've been.

I realized that this was going to be bad when the waxer did not leave the room and I had to undress in front of her. About 15 minutes in, she received a page and she left the room, opening the door to the hallway while I was spread eagle on the table without warning or offering to cover me up. She came back in and said that she had another customer waiting. Since brazilians take more than 15 minutes, I assume she was double booked. During the wax, the pain was not bad, but I was confused because she didn't have to go over anyplace twice, do any "clean up" strips, and no after wax tweezing. I put my pants on, once again in front of her, and she halfheartedly tried to sell me some serum (she didn't even know what was in it). I left and went back to work, went to the bathroom, and saw that I was bleeding slightly from the wax. It wasn't bad, but it was weird since that hadn't happened to me before. When I got home from work, I was fuming. The bleeding stopped, but I still had so much hair left that I had to tweeze for an hour and then had to shave off inch long hairs from the most sensitive areas in the shower the next morning. I couldn't get it all. That is why I pay to get waxed! Two days later I am still upset (both by the results and my experience) and will not return. read more