I have a gift certificate and it was easy to use. Massages have been great with fabulous communication from setting appointments to finishing up services. Definitely check them out. read more

I am extremely disappointed and frustrated with the management at Grove Spa. My wife and I booked a couples massage a month and a half to two months in advance, and they called 45 minutes before our appointment to cancel due to a "family emergency" with one of their staff. This is not only highly inconvenient but deeply disrespectful, especially when we were literally walking out the door. This is the second time this has happened to us. My wife experienced the exact same last-minute cancellation a couple of months ago. The pattern is clear: poor planning and dismissive customer service. While their therapists may be skilled, the management appears completely incapable of basic scheduling reliability or common courtesy. As someone with severe service-related PTSD, I had been mentally preparing for weeks to even allow this appointment. The last-minute cancellation hit hard and felt incredibly inconsiderate of our time and well-being. If Grove Spa cannot value their customers' schedules and trust after booking so far ahead, then they clearly don't want our business. We will be taking it elsewhere, and I strongly encourage others to do the same. There are plenty of professional spas in the area that can actually show up when they say they will. read more

TOO BUSY FOR NEW BUSINESS. Gift certificates irritatingly difficult to utilize. Will NEVER AGAIN purchase gift certificates from them. Have had three gifted family members complain of scheduling and rescheduling complications. My relaxing gift to them instead becoming a source of irritation. Appointments are scheduled months out then rescheduled now weeks later with another provider or cancelled outright on day of / twice now. Seriously ? Nope I'm done. Regrettably several gift certificates still in hand ... wish it were with another more accessible group ready to service. read more

Treat yourself! Booked a massage to address a sore neck and shoulders. Should have done this months ago. Feel great! Andrea was wonderful. Relaxing atmosphere and exemplary service. Highly recommend! read more

I had a back injury at work at work and they would not let me out of my appointment! Charge me $130 to my card. Unsympathetic and unkind and they are a spa lol highly recommend you avoid them and go to acacia spa. They are professional and kind. read more

First time going to Grove Spa and I had such a wonderful visit with Cynthia. Staff is very friendly

Absolutely horrible customer service. The girl at the front desk, Samantha, is very rude and condescending. Will not be using their services or recommending them to anyone. Way better places to go with much great hospitality. read more

This place is so nice and had a very delightful experience here! Came for a couple deep tissue massage. When you walk in you're greeted with your choice of complimentary beverage. I had a Pinot noir. They offer free wine, beer, side and hot tea. Very nice list of wine and tea options also. The massage was amazing. I had Casey. Both masseuses were very professional and knew the right pressure points. It was the most relaxing deep tissue massage I've had. At the end we got complimentary chocolate truffles for it being our first time. I be will def be back! read more

I just had the best Swedish Massage at Grove Spa by Rachael Hall. She was Excellent! I have fibromyalgia and I'm super sensitive and she didn't once hurt me. I have had other massages where I have left sore and not relaxed. I'm leaving now relaxed and feeling blessed. I will definitely be back. I just texted my husband that I know now what I want for Christmas and my birthday - a Grove Spa Gift Certificate. read more

I had the red carpet package and it was wonderful. I've gotten countless good massages over the last 25 years at a bunch of different places but Grove's massage therapist Jeff, was absolutely, positively the best massage therapist I've ever had! His techniques are amazing from start to finish. I'm definitely getting this package again and will request Jeff every time. read more

Rachel Hall has given me some of the finest Swedish massages I had. The environment is pleasant and her personality is warm and caring!

I had received a gift card at my bridal shower for a 1 hour massage at Grove Spa. I decided to use it the Monday before the wedding, and I am so glad I did! I had Carrie for a 1 hour massage. I usually like very light pressure and she matched what I asked for perfectly. It was the absolute best massage of my life. I almost fell asleep a couple of times. After my honeymoon, my husband and I decided to get a couples massage since they were priced outrageously at the resort we stayed at. We had a 1 hour massage with Catherine and Chad and it was also wonderful. The service is incredible, the spa is perfectly relaxing, and pricing is right on. I will not go anywhere else for a massage! read more

The masseuse did a very great job. It was my first massage id ever had. I have health conditions I told her she was knowledgeable in different techniques to use with fibromyalgia and other muscle/tissue conditions. I left feeling so much better. Well better than I felt in a long time. The knots that I had in my shoulders were gone and I felt less tight and more relaxed. They offer you a glass of wine or something to drink when you first go in very friendly staff I recommend this place. The atmosphere was very relaxing they put a warm blanket on you ask where you feel more tight that needs more attention. I loved it for sure. read more

I came for the Serenity Package which includes a 60 minute massage and a 60 minute facial. I have decided that I love facials. Rachel was very good. I have had 4 facials in my lifetime, and she did some treatments I haven't received in the past. In fact, she was so good I plan to return for a chemical peel. My only negative was that the package concluded about 20 minutes early, to which Rachel commented, they allow 15 minutes for transition from massage to facial. I would have loved to have been treated for those 15 minutes. read more

I went here today for a late birthday present from the fiancé! I was greeted with the choice of wine, beer, la croix, or hot tea as I filled out my first timer paperwork! My fiancé treated me to a 90 minute grove spa special which was HEAVENLY!!! Yvette was my massage therapist and she made me feel so comfortable the whole time. I almost fell asleep and I wish it never would have ended!! I highly recommend Grove Spa read more

unfortunately our visit didn't even happen! From struggling to schedule two massages and two facials to calling us 45 minutes before our appointments to cancel a massage, we had a disappointing experience. Fir our canceled massage we were offered a 10% discount on our facial. Dont aim to schedule anything with a friend, The Grove cannot accommodate due to staffing or lack there of. read more

Love this place, wonderful atmosphere and staff, professional but warm and friendly, great service soothing massage, relaxing, cozy, beautiful ambience, highly recommend. read more

This spa was terrible, I was here on a family trip and decided to go get a massage with my mom here. Everything seemed so unorganized and it made the whole process stressful. Customer service was terrible, the atmosphere was uncomfortable. It felt like the workers didn't want to be there and it didn't seem like a friendly environment. You can tell the employees don't even get along which makes it impossible to have a nice comfortable environment for their clients. Clearly they don't care about their clients at all! I would definitely not recommend this spa to anyone! Treating yourself to a spa day should be nice and relaxing, this WAS NOT! read more

I had a wonderful massage with Derek yesterday. He is so awesome and knew my needs. It was relaxing from start to finish. I was pain and stress free when he was finished. Your staff are all great. This is not my first massage at Grove Spa and won't be my last!!!! read more

Made an appointment a month in advance for a massage. Confirmed it two days prior. Only to be told the day of my massage was not scheduled with a massage therapist. Ended up having to cancel it. Fix your online booking system so that people don't make appointments with people they aren't supposed to. Or catch your mistakes sooner. You had a month to fix this. I'm very disappointed. read more

I am 33 weeks pregnant with my third child and I have been MISERABLE. I called to make a last minute appointment and they were so gracious to squeeze me in within the week. My prenatal massage was don't by Casey. He was great! He made sure I was comfortable and talked just enough in the beginning that I was at ease but not so much that I was annoyed or begging for silence. This is the first day in about a month that I have felt well enough to clean a little bit! read more

Jeff was fantastic! He listened as I explained the events leading up to my visit and targeted the problem. I left feeling much more hopeful that my pain will be gone soon than I have in months! He's earned a repeat customer! read more

I grew up in Springfield, and currently live in LA. My mother, sisters and I always come here when I'm in town for "spa days". Grove is such a wonderful retreat for us to all enjoy together. I've had many massages, facials, hot stone, etc and they've all been so wonderful. You truly feel like you're in a relaxing spa with the music, ambiance, wine and excellent care (and might I add amazingly soft robes). I highly recommend Grove and we continue to be very satisfied costumers. Thank you for being our little Midwest oasis. read more

I had my nails shellaced here one week ago and they are still looking fabulous! Angela Grisham was my manicurist and even though I was her last client on a snowy night, she did not rush. The paint looks PERFECT! I would recommend Angela and the shellac treatment to anyone. My facial was with Krista Dark. She is the 4th facialist I have had and even though it was my first appointment with her, I can honestly say she has been my favorite. The experience was so relaxing and she did not talk once. I liked this becasue I felt like I really got the change to turn off my brain. The receptionist was also very helpful and sweet. I bought a facial cleanser and it took me a while to decide....she did not seem impatient with me although I was probably the last person in the building. I am so pleased. Thank You Grove Spa They also give you a punch card so you can work toward free treatments. LOVE IT!! read more

Wow! From the second I walked in this place was incredibly serene and relaxing. Megan was the first person I saw when checking in and she was super friendly and sweet. Even offered me a glass of wine, which I couldn't say no to ;) I had a 60 minute Massage with Chad and a Spa Facial with Jessica. My back and skin feel so much better. The rooms are nicely decorated, simple, and clean. They even have a rewards program to receive free services so I will definitely be back soon! Thanks Grove for my special spa day! read more

I was thoroughly impressed with Grove Spa. The prices were very reasonable for the services provided and made me feel like a rich customer as soon as I walked in. I came in with more than a few muscle knots and my neck was so stiff I could barely turn my head but the massage therapist I saw was extremely knowledgeable and experienced while making me feel comfortable with my first massage ever. read more

Truly a great experience. If you want a true deep tissue massage it's Jacob for the job. He actually asks you how much to do. Wonderful manners. Will definitely be back. Thank you Jacob! read more

Love being able to experience excellent services at decent prices. Such a peaceful and serene place to visit. Everyone is always nice and professional. Definitely one of my favorite places to go! read more

Fantastic experience. Ashley did an amazing job, very professional, spotless interior, wonderful relaxing atmosphere with low lights and soft music. The sheets were warmed and the massage was the best ever. Highly recommend this place. read more

I went to the new location at University Plaza to have a manicure and a massage. My manicurist had such a calming demeanor and made my manicure so relaxing--and my nails look the healthiest I've ever seen them look. My massage was so relaxing and for the first time in months, I'm not feeling an upper back pain. Every person I came in contact with at Grove Spa was really kind. I will definitely be back--many times. And, would highly recommend Grove Spa. What a gem we have in Springfield! read more

Review on massages.... I visit Grove Spa frequently and hands down, it's my favorite place to get a massage. I love the decor, lighting, and it always smells wonderful! The massage tables are very comfortable. I like the relaxation massage the best, and one hour usually runs around 65 dollars. The masseuse I see usually uses a combination of small heat packs and warm towels to help my muscles relax.... It's sheer heaven. Would highly recommend Kayti M. If you're looking for a therapeutic/relaxation massage....she's amazing! read more

I love this place for a good massage, facial, or pedicure. The environment is very relaxing, and the staff is always professional. I have been going regularly for years and have never gone wrong with anyone there. read more

Beautiful ambiance, restful music. My masseur was very professional. The young lady who did my facial was excellent. The entire staff made me feel so relaxed. I'm looking forward to making future appointments there. read more

Top notch customer care. Great experience both times that I have been. I have only used their waxing service, but I plan on trying other services soon. All employees are polite and professional. read more

I live in Los Angeles and was in town visiting Family and friends, and my sister highly recommended Grove Spa. As someone with chronic neck and back pain and I'm only in my 30s, I was in need of someone very skilled at deep tissue. They recommended Tanna. And she did not disappoint! I have a hard time finding people that do deep tissue with as much pressure that I need, but Tanna had no trouble with that. And she really knows the body and understands what you need. I was able to communicate my issues and she got it. She also gave me quite a few tips for at home self care. I am so, so grateful for my wonderful massage yesterday as I am feeling awesome today. And thanks to the lovely ladies up front who offered me a complimentary wine before I even got started! Looking forward to returning here on my next visit. read more

Great spa!! Excellent services, location, facility and staff.

I am so impressed with this place. My first visit here was for a manicure. The experience is much different from a traditional nail salon (in a good way)!! I also got a 30 minute Swedish massage (my first massage ever!) and loved every second. The prices are reasonable, the staff is so kind and professional, and the atmosphere is very relaxing. I can't wait to go back! read more

My friend and I did the Bliss Spa package and were there all day. Every person there was so kind. I have been going through a lot personally and it was exactly what we both needed. I will be asking for gift cards for EVERY occasion. Highly recommend!! Thanks to Juli, Emily, Kayti, and Dawn. read more

Nice place. I had a great massage... I thought my therapist did a great job, but it was somewhat ruined due to others talking in the hallway and in the room next door. They definitely need better soundproofing, or better policy on their employees talking near massage rooms. read more

Very relaxing environment. Their services are not cheap but the quality makes it worth it. All the employees I've come in contact with are informative and friendly. They are clean and professional and up to date with their methods and products they use. I recommend all my friends to go to The Grove Spa when they are looking to be pampered! read more