Jerry was cheerful, easy to talk to, and offered a competitive rate right from the start without us…read morehaving to negotiate. He was also generous in connecting us with trusted vendors before we even signed a listing agreement, which gave us the flexibility to decide whether to sell or rent during a slower market. His marketing package was comprehensive, including a professional website, aerials, videos, 2D and 3D floor plans, bilingual marketing materials, and even included professional cleaning. Everything was coordinated in a timely manner to prepare for Coming Soon, Listing, and Open House weekend. Jerry also hired wonderful people. Mandy, his marketing assistant, was friendly and incredibly easy to work with. She had a great eye for showcasing our home and was speedy and attentive with all the detailed edits on the website, descriptions, photos, and flyers. Photographer Michael captured the house beautifully with a variety of angles and brilliant lighting, and Justina went above and beyond in cleaning the house, windows, and garage. In addition to his team, it's obvious that Jerry has solid working relationships with his recommended vendors. Everyone gave the impression that they would treat Jerry's clients well with proper attention, fair pricing, and diligent work to present our home well. Yumi created a thoughtful mood board that helped us visualize how the staging would look. She was generous in sharing design advice and honest about what would and wouldn't work, even for areas we planned to decorate ourselves. Mr. Zhuo rearranged his schedule to make sure everything was finished in time and done in a quality manner knowing Jerry's professional standards. He was very responsive, humble, detail-oriented, and knowledgeable. All the preparations paid off when multiple offers came in. Jerry walked us through multiple strategies, shared his recommendations, and was flexible in going with what we were most comfortable with. Near the finish line, Jerry took the initiative to come up with a solution that got buy-in from all parties and sealed the deal before the weekend. We greatly appreciate him for that! Jerry's support went beyond what's expected of a real estate agent. Throughout the process, he helped check on our house and even brought quality food to feed our neighborhood cat. We are truly grateful for that, especially knowing how busy he was. It speaks to Jerry's kind character, which makes him even more nice to work with.

I can't speak highly enough of Jerry. I met Jerry initially in 2015, and I was immediately…read moreimpressed by his professionalism, knowledge, and enthusiasm. Fast forward ten years later, I still had not met another realtor who I would have trusted more than Jerry to sell my condo. It is not easy to sell a condo in the current market with high interest rates and newly enacted laws, especially as an out-of-state seller, but Jerry was able to help me jump through the hoops and persevere and got the condo successfully sold. I highly recommend Jerry to anyone who plans to sell his/her home in LA.

Grace is amazing! She is very knowledgeable about the different neighborhoods in the 626 area, and…read morepointed out many things in houses that we might have missed. She explained everything in detail including the many forms and signatures that were needed and kept us very well-informed throughout our forever home buying journey. She also knows the right service people to call for help if your house needs anything after purchase. We would highly recommend Grace to our family and friends.

Grace helped my husband and I sell our home of 11 years then worked with us an additional year to…read morehelp us find our next home. I "found her" right here on Yelp! And I'm so glad we hit it off right away. Her expertise, taste and experience was crucial in helping us sell our home (closed in a month & over asking). Then we became buyers; she was patient with us the entire process, answered many frantic text messages filled with questions, crazy ideas and doubts. We trusted her the entire way, which meant we could rest easy during escrow. We have finally closed and are so excited about our new chapter. Grace may be excited to finally be rid of us after 1-year with us, but we will miss her! Thank you Grace!

You couldn't ask for a better agent than Alex. She has a wonderful eye and great taste, and her…read morenatural style and instinct are matched only by her knowledge of and eagerness to engage with the gritty parts of the job. I would constantly find her rolling up her sleeves to crawl under a house to check the foundation and plumbing. On every walkthrough she'd point out the details worth loving and the potential pitfalls worth knowing about, with the instinctive read of someone who's an expert in her field and genuinely loves the work. Her mix of deep experience and curiosity was invaluable every step of the way. She was always available for my first-time-buyer questions and was refreshingly honest, providing clear insight into when to push forward and when to walk away. And, most importantly, she was simply a delightful and cool person to work with, making the process of landing my dream home in the LA real estate market seem like a breeze.

I was referred to Alex when a friend sold their home with her and had a fantastic experience. In…read moreshort, we also had a fantastic experience selling our home! She's easy to work with and highly collaborative. She has a great support system around her which enables her to accommodate our circumstances (contractors, staging, escrow, etc). She laid out the proposal from start to finish and it's really impressive how on point it was. Where she really shines is her attention to detail from an interior design perspective to ensure your home draws the maximum amount of attention and opportunities. Throughout she was hands-on with checking in on the property, inspections, and giving me the rundown of each open house session. If you're looking to optimize your home buying or selling experience, I would highly recommend Alex. She has competitive commissions and it's definitely money well spent.

Mike and the Chou team was great to work with. They are friendly, thorough and very diligent with…read moretheir work. We love how organized they are with the entire process. My client couldn't be happier with a speedy and Smooth Process with them. Thank you Chou team for giving my client this opportunity to be a first time home buyer.

I had an exceptional experience and professional service in working with Mike Chou to sell my home…read morein Alhambra and here is why you should work with him, too! So, I actually found Mike through ChatGPT when I searched for top agents in the area, Mike came up first. After reading his reviews, I reached out, and from that very first call, he was exactly who he said he was: professional, kind, knowledgeable, and easy to talk to. I had interviewed a few other agents, but knew Mike was the right person to work with based on his track record and his kind demeanor. Selling my first home was bittersweet, but Mike made the process feel steady and manageable. His communication is honestly next level, always responsive, proactive, and patient, especially when walking me through paperwork and answering my (many) questions. Even coming from a commercial real estate background, I can say residential is a different world, and Mike handled it all with ease. Mike is a great agent, someone you trust, and someone you want in your circle. He is 100% authentic and sincere. I highly recommend him, you will not regret working with Mike.

When you go to the dictionary and look up "professional" or "capable" or "effective," you'll see…read morethose definitions. What else would you expect? It's a dictionary, that's what it's there for. But along with the definitions of those specific words, you also will see a reference to Kenya Reeves-Costa. Believe it or not, that is a shortened version of her name, as her full name is "Kenya Teresa Sarah Francine "Francy" Keller-Reeves-Costa" but that's too long to fit on a business card. And perhaps that reference in those definitions would hav been hand-written in, but no less accurate. Jokes aside, Kenya is a consummate professional with a crack team at her side: she's diligent, excellent at follow-up, a proactive advocate for her clients and a solid negotiator. You couldn't be in better hands, unless they were the Lord's. Or Galactus'. OK, maybe not Galactus', but the Lord's or...some other...giant person. Ant Man? He gets big sometimes, right? I think I saw that in a movie. Forgive me, I'm meandering because I've been drinking. It's just water, but still...phew: strong stuff. Anyway, highly recommend!

Relationships are key, integrity matters and your gut is probably right! These are three of the big…read morelessons that were reinforced through our time working with Kenya. It has been a few months since we moved into our new home. I wanted to let the whirlwind of the home search and purchase process cool off a little bit before writing this review. I love our new home and our neighborhood and Kenya played critical role in helping us get here.. She took the time to show us enough properties to get a solid sense of what we were looking for and the things that were important to us. She also threw a couple of houses in the mix which helped us zero in on what we didn't want lol. Once we did find the house that we were very excited about, Kenya walked us through the process of making an offer, getting inspections, negotiating etc. Unfortunately the seller's agent proved not to be operating in good faith and we had to withdraw the offer. Kenya quickly pivoted and was able to use a connection she made earlier to get us access to another home in the neighborhood before it was even listed. In the end, the second home was a much better fit for us. It was a much better experience working with the second agent and sellers and the timing worked out well. This is my first time buying a home and Kenya and her team made a very stressful few months as pleasant as possible. I'm grateful to have had her on our team!

I was a tenant at one of the properties Jeremy managed. Jeremy and his team went above and beyond…read moreour expectations during our time at the rental. We've rented throughout LA for the last 12 years and have experienced all types of management, from working directly with the owners to large property mgmt companies, and Jeremy has provided the best experience thus far. Every and any service issue was met with a prompt response and quick resolution. As a family with a small child, attentiveness and communication are things we value as tenants when it comes to things that need to be addressed. We never had issue with not getting a response and were always updated and aware of progress. It was such a pleasure to have Jeremy as our property management and would highly recommend.

Never called me back , maybe he's to busy but I'm a client, so is better to find another agent!!read more

My husband and I recently met Laura at an open house in Sierra Madre. We had been to many open…read morehouses in the area due to our search for a home with a range of experiences from not greeting us or talking to us at all to being totally friendly and answering our questions, but not being able to answer because they weren't the actual listing agent and didn't know much about the property and everything in between. However, something was very obviously and immediately different about Laura that we hadn't seen. You can tell that she really loves what she does and is passionate about the process. I was impressed by her compassion towards us, her care and attention to the property and her sellers and even having an extra event and inviting the neighbors. Who does that? Anyone would be lucky to work with her and I would definitely recommend her.

The Berns team was a dream to work with on our condo sale. From the very start, Jason and Laura…read moreBerns immediately stood out to us for their professionalism, responsiveness, and well thought out plan about how they would sell our property. They also reacted to us touring them around our unit in real time, and I felt more confident as they were honest with what they would do or change from the outset, rather than saying what they thought I might want to hear. They have deep expertise, selling over 100 properties a year, so they have a very good beat on the current market and what works to sell your home to meet your goals (in our case, we hoped to reach a certain price quickly because we already had plans to move out). The team is deep and goes beyond just Jason and Laura. They have several other team members that specialize in different services, as well. We interacted with Alex and Mike who helped us ready our property for the open houses, and were always available to answer questions. If you wish, they will also put together a "transformation contract" where they will pay up front for work to be done to the property (e.g., painting, handyman jobs, staging) and then will take their payment out of escrow after the property sells. Also, the team does not take any percentage of those quotes - all the money goes to the contractors. To me, this not only reflected their confidence in their ability to sell the property, but also was just genuinely helpful from a cash flow perspective, while also supporting local contractors. We went this route, and it was quite amazing, as they managed everything from scheduling, to letting people in the house, payment, etc. It was a seamless process. Then when once we got an offer, their transaction manager, Alma, was super helpful in answering all of our questions about the closing process. I was initially a little concerned after we signed to work with them and I saw all the other properties they were currently selling as pretty much all of them were substantially more expensive than our property as they were luxury single family homes. In other words, I was worried we could be seen as lower priority because we wouldn't make them nearly as much money as sales of these other properties. However, not once during the entire process did I feel that way in practice. Our questions and concerns were always responded to immediately, and above and beyond what I expected. I had a fair bit of anxiety during the process as it was the first time we had sold a property, but Laura was there to sooth my anxieties and help me through every stage of the process. Jason, Laura and the entire team are not only pros, but just great and kind people. I cannot think of any feedback I would provide in a constructive manner as we were very happy, well informed throughout the whole process and ended up with a result we were very happy with. I would absolutely work with the Berns team again and recommend them whole heartedly.

Solid neighbor. Expert in the older Craftsman style homes and starter homes. He knows potential…read morebargins and the 'dream homes'. He advised myself and investor friend. His children all went to South Pasadena schools. His wife is a teacher. Many real estate signs from different agents in the area, Derek is the only one I know lives at the hub of South Pasadena every day. Talk to him. No high pressure. He knows all the surrounding areas.

I hired Derek Vaughan to manage my South Pasadena property this summer while I was abroad. I had…read morethree different tenants plus electrical and sewage problems plus the raging Corona pandemic all going on at once. Somehow Derek was able to continuously handle this complicated situation so I could avoid losing income or having my home fall apart. One of my tenants who was having a hard time finding/buying a home in South Pasadena is now working with Derek because of his knowledge of the community and real estate trends. Derek goes the extra mile and has proven himself indispensable!

I recommend Joan without reservation. Joan made our home purchase experience seamless from start to…read morefinish. She is clear, knowledgeable, a warm and comprehensive communicator, and excellent at understanding and exceeding customer needs. We really enjoyed working with her and recommend her to everyone we know.

We recently used Joan and her Compass team to sell my father's house in Pasadena, and it was a…read morewonderful seamless experience. Joan came highly recommended by a friend who has used her several times to sell some of his properties in the San Gabriel Valley. When we first met Joan, we were instantly impressed by how much homework she did on our particular area, and how to best market the house. The house sold very quickly, and for a price well above our best expectations. Joan was also instrumental in connecting us with qualified contractors to help with moving, clearing out, cleaning, and repairs to get the property ready. All were great and reasonably priced. Using Joan and her team just made everything so easy. Joan is always personally available to handle all the many steps that happen in selling a house. And when she is away, Lilian and Dave are her team members who are right there to take calls and provide anything needed. We felt very well taken care of by Joan and her team at Compass during every step in this process. I highly recommend Joan Bang from Compass. Thanks Joan, Lilian, and Dave! Job well done!