Too many hidden charges. Kept getting emails saying i owed x amount of dollars after I had already…read morepaid a large amount for the procedure. Now they want another xxx dollars for a follow up visit. They should tell their patients follow up visit aren't included in any of xxxx dollars you pay at the previous appointment/ procedures.I guess if you don't have insurance they will get you.

They are all polite, caring, and competent. They got me in immediately when I had an emergency,…read moretoo. Very glad I found them. Amber Wilcox seems to have an intelligence that goes everywhere. She knows what questions I have but have not asked, and answers them. Out of consults with four different dermatologists, she is the only one who anticipated and answered everything.

Doctor is fully capable. Staff is polite. I arrived in time to have all my questions answered.read more

Mountain View Dermatology never fails to take care of my family. Each and every time we come back…read morefor our appointments, the staff is super friendly and helpful as is the medical staff. Very pleasant people all around. Recommended. 5/5

I have tried on two different occasions to schedule an appointment for a hydrofacial. But whoever…read moreanswers the phone is very unprofessional. It has been a huge hassle. Then they pass me on to someone else and she is even worse. I speak clear English, maybe with a slight Texas accent. But really? First they say they have no appointments today which is completely understandable. Then they said they have a 1:00. So I ask for what day? And they act like they cannot understand me. People, it should not be that hard to schedule. And do not talk over your patients. Listen to what they are asking before you start answering and interrupting. So rude!

The personnel makes you feel welcomed as soon as you walk in. They provided me with education…read moreregarding the different options making it easier for me to make a determination as to what was the best treatment option for me.

Not going to lie I was very scared at the thought of not having results, at the thought of knowing…read morethat my money would be going down the drain! I had been to several places that did NOT give me results and just left me with a bad taste, even worse with distrust. From day 1 Ms. Arrellano and her trained staff evaluated me, asked me what I wanted and where I wanted to be! She requested my full medical history which told me that this lady was for real and only would perform what would be what was best for me. Ms. Arrellano goes above and beyond to help explain and ensure that services provided are to the best extent of the patient's needs and patients financial scope. Not to mention how pleasant the atmosphere is when you walk into the facility. Thank you for all that you have done for me!!! I look forward to seeing you today, tomorrow and the next day!

There's nothing not to like about this practice. Everyone is kind, courteous and I've never had to…read morewait at appts. Nurse Practitioner, Julie Zuniga, is positively wonderful. I feel very grateful for being able to receive excellent primary care here.

The nurse practitioner Julie and the physician are extremely capable but their customer service…read moreservice person is extremely rude, impersonal and terse. So that's why the little above average rating. Otherwise its gets a 5 star rating in my book. So I get put on hold to ignore me and when she gets back to me doesn't remember who I am. I don't know if its personal or not liking the job. I think it's a combination of both. You get high quality care here, but if you don't mind impersonal treatment and rude and unfriendly people (person) at the front desk Then this is the place for you!! Good luck!

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

I like how they treat you. They treat you like you are important, and seem to sincerely care about…read moretheir patients. Yes they are slow when they go talk about your issues with the doctor, but they are just being thorough.

I am writing to express my sincere gratitude for the exceptional care I received during my recent…read morevascular surgery. While surgery can be a high-stress experience, your team went above and beyond to make me feel safe and comfortable. I want to specifically recognize Crystal, the physician's assistant. When I arrived, my blood pressure was 168/100 due to nerves. Crystal's incredible knowledge, expertise, and calming presence were so effective that she managed to bring my blood pressure down to a healthy 130/80 before the procedure. Her ability to comfort a nervous patient is unmatched, and I have already requested that my next surgery be at the Joe Battle location just so I can work with her again--it is well worth the extra drive. Definitely Crystal does need a pay raise or some type of monetary recognition. I also want to commend Jasmine for her patience and skill. She handled the sedation of my leg perfectly, and her professional demeanor really put me at ease. Also want to thank nurse practitioner Lopez for convincing me to have my procedure done with positions vascular services. Finally, my thanks go to Dr. Martinez. He made me feel completely comfortable and ensured the entire procedure was entirely pain-free. I will be highly recommending Physicians Vascular Services to anyone in need of these procedures. Thank you for employing such a talented and compassionate team.