This is absolutely the most useless and worthless location!!!!…read more I went once to start insurance with them at this location and they said they couldn't help me and to go to another Fred LOYA. And this was after waiting to get helped when they should have told me when I walked in, even then, what are you even doing? Today I went because I needed pictures for a claim but the employees weren't there 15 min after opening time and a Fred LOYA representative on the phone told me to come here only to be told that they don't take photos for claims. So they don't open new insurance and don't handle anything to do with claims. Then what the hell do they do just sit there and look at their walls? Then there is only ever one person. Shut this useless and clueless location down!

I would leave 0.00 stars for Fred Loya if possible. They are a bunch of crooks and thieves. I was…read morerear ended and the guy ran. I had a witness, his license plate and a police report. The police even found him and sent him to court. Fred Loya Ins. sent me a letter in the mail telling me that I could be sued and did NOTHING to take care of the damages. I called and spoke to several people with Spanish accents and noticed not a single one of their employees are any other race, but Latino. Hmmmm Several of their employees are rude, which I did not put up with. The funny thing is......I had to call them repeatedly to about my accident, but as soon as I decided I was done with them and didn't allow them to debut my account for a payment.....they were in my like flies on pooh!

If I could give this place negative five stars, I would. Arlette Martinez was extremely…read moredisrespectful when my mother called seeking assistance. Instead of helping her, Arlette laughed and spoke about my mother to two of her coworkers in an unprofessional manner. No customer should be treated with such disrespect when asking for help. I am very disappointed by this experience and hope management and HR take this matter seriously. Employees should treat customers with courtesy, professionalism, and respect. If this issue is not addressed, I will consider sharing my experience publicly so others are aware of how my mother was treated.

Like the first comment, I read if I could give this place a -10 stars I would this is the worst…read moreplace to get I've been a year now and I was out of and because my payments are on auto pay when I went into the office yesterday to make a payment they would not accept my payment And that's all because they wanted to charge me an extra $50 for a late payment. This is the worst insurance I wouldn't recommend this insurance company to my worst it was easy getting in fast but had I known the hell I was gonna go through to keep this I wouldn't have never went to this insurance company. That's my bad because I never checked the reviews and I'm so sorry. I never checked the reviews as soon as I can get out of this insurance company, you can 100% bet I will be away from this company. They are such scammers. They charge me an extra five dollars every month when they quoted me 108 and they take out one 1334 and then because I was late with my payment because they wouldn't accept it in the local me an additional $50 they're out of their minds. They're the worst. I don't recommend them at all to anyone please don't ever get Adrianna's

Shopping for car insurance and Roman made it easy! I made it difficult for him but he worked…read morethrough it and was amazingly fast. Gave me an extremely low quote so wasn't sure if he was serious, turns out he was and he's now my insurance agent. Highly recommend him to anyone!

Mr Roman is very helpful and always there to help ,if you need any info or have questions on…read morepolicy's his the one .‍

Alexander Hernandez has been very helpful and I'd highly recommend him. I feel as though I have had…read morea difficult time with understanding things & the process. He's been great with going over everything as well as file multiple requests on my behalf.

Been into this location three times now, two of those times with a problem created by a Freeway…read morephone agent. Twice I worked with Sindi Lima, and once with Ana Gonzalez, and all three times both girls went above and beyond to make sure that the issue was not only corrected, but that I had less expensive insurance when I left. They broke down the policy and the coverage thoroughly so I understood everything and could leave with a smile on my face. They fix other people's mistakes and they DO IT WELL when they shouldn't have to. Trust me, don't bother with the moron phone agents. Those idiots clearly don't care about their job or the customers, and would regularly give me incorrect and incomplete info, and not return calls. Go to see someone like Sindi and Ana who know their job and know how to please customers.

Julio and his team helped me out with a vehicle registration issue I had with an address. He took…read morehis time and went above and beyond to help me out. Check them out for insurance needs and DMV transactions. Much quicker and very friendly.

This place is awesome. Don't waste your time with anyone else. I called 2 other places who…read morecouldn't help me. 1 phone call and I was taken care of in less than 2 hours. I am working out of state and they were a life saver for me. Ms Castro, I can't thank you enough

Walked in for auto insurance. I was quoted close to $1,500, full coverage with 3 drivers…read more... PROS:Very friendly staff, great service and comfortable atmosphere. CONS: Excessive fees, charge too much on broker fees... NO REFUNDS!!!

This woman who stole my drivers license when I paid my insurance . She took a copy of my license…read moreand never gave it back . They told me to call later to see if they had found it . When I called this woman told me in a rude manner that they don't have it to stop calling . She had it the whole time and later on used it to go out to bars and clubs and when she finally got a DUI guess who got the bill and had to go get finger prints to prove it wasn't me . I only found out it was her because I got a letter saying that the state of California had a law suit against this woman because she was trying to get a real estate license and she was trying to clear her fraud name . And she worked at an insurance place on Niles called Fiesta Insurance . Here's that review I promised you honey .

great fast and affordability highly recommend great customer service and efficient would highly…read morerecommend

Excellent service from My guy Steven he really helped me out with getting a good deal on a policy…read morefor my car.

Muy mala atencion, la señora impaciente no habia ningun cliente y queria que me apurara a darle la…read moreinformacion. No recomiendo esta agencia en Niles St. Bakersfield

From the owner: Oliver Insurance Agency LLC provides auto, home, commercial auto to all of California, including…read moreBakersfield, Delano, Shafter, Arvin, Lamont, Wasco, McFarland, Earlimart, Lost Hills, and Porterville.