Ever since Ken Stanton was acquired by Private Equity-owned Music & Arts, customer service has…read moreplummeted. I recently needed to change my billing information as I got a new debit card. However, if you need to make a change to your billing information associated with lessons or music rentals, it cannot be done online, only over the phone. When you call, expect at least a 30-minute wait for "customer service". I finally called the store, and they were able to correct my billing information for lessons but not the rental. Then I had to spend another 30 minutes trying to get the instrument rental billing fixed. I finally just paid off the instrument balance so I wouldn't have to deal with them again. Finally, the way lessons are handled is a complete scam. Prior to the acquisition, if you needed to cancel a lesson in advance, you were not charged. Now you are charged regardless of when you cancel. You can "make up" the lessons, but this is nearly impossible during the summer when multiple weeks of lessons are being missed. The teacher doesn't have the flexibility to do that many make-ups. In short, it is a total scam. We will be looking for a new lesson location.

Came in looking to get my guitar restrung, left discovering that this store has WAY more and staff…read morethat are super knowledgeable. I spent a good amount of time in the Pro Audio keyboard and workstations area. Will be coming back again.

AMAZING School! The performance programs/venues are awesome, we love the instructors, they are…read morevery accommodating and we have been a part of SOR John's creek for years. My son grew his love for music and grew as a performer over the years there. Instructor Lee is amazing and really inspired my son over the years. The atmosphere is laid back and enjoyable place my son looks forward too! Thank you SOR Johns Creek!! You guys are awesome!!

Awful management. Did not cater to my daughter's need to join a group performance. The manager…read morekept forgetting what level my child should be in even after taking the initial assessment! After one month of attempting to get my daughter into a program, I finally gave up. This is not a School of Rock issue as we've had good experience in DFW, Texas. This is the manger of this branch issue.

Treated my trombone with care, the staff were friendly.read more

I am a piano teacher and I have been shopping at this location for many years. In general I am…read morevery pleased with the service and the selection. The staff is friendly, the shelves are well stocked, and they have a wide variety of music books and materials for piano. Anything they don't have they can order for your or get transferred from another store. It usually arrives within a few days and they are very conscientious about calling to let you know it arrived in the store for pick-up. If there is a specific song you are looking for they will search it online and print it right there in the store for you. They also have many good sales throughout the year. I have recommended the full-size digital pianos to my students and have always been pleased with the quality. Many times you can get full-size digital pianos for $400, which is a great deal for the decent quality. However, keep in mind that the staff works on commission so they will try and sell you the more expensive item. Listen to your music teacher, and get what they recommend, not the sales people. They have material for both ABRSM and NFMC Federated Festival. They are also very supportive of the local music teachers association. On a regular basic they provide hospitality and refreshments for our monthly meetings. Several of my high school students have also worked there over the summer. I like that they are good at hiring temporary summer help. The only thing to be cautious of is renting instruments. I have never rented so I don't have personal experience, but I have heard stories from my students renting instruments for band or orchestra. Make sure you know all the details of the contract you're signing and read all the fine print.

Excellent experience buying a new guitar. Perfect amount of attention and information from the…read moresales person. Low pressure. Just a great experience.

Great selection of Guitars and Outstanding Staff…read more Make a Reservation if you want a Private Sound Room to compare a bunch of different Guitars. Ask as many questions as you need - the Staff will bend over backwards to get the answer for you.

Amazing teachers and wonderful students. Most of the students that go through this program tend to…read moreexcel far in their field! Very inspiring environment.

My family absolutely adores Mrs. Shelby Harris. Not only is she kind and attentive, but her…read moreinstruction is technically sound. Before attending William Pu Music Academy, our daughter played violin well enough, but did not understand music. With Mrs. Harris' instruction, not only is she beginning to understand music, but she feels it in her heart. Mrs.Shelby continues to inspire our daughter to give her absolute best each day and because of her, our daughter has fallen in love with playing the violin. From what I have witnessed, all of the instructors at William Pu, are excellent. If you are serious about your child's development as a musician, this is the perfect place.

Knowledgeable, friendly, and with the inventory to boot! Great, long running institution in…read moreAtlanta/Chamblee.

Always a good experience here! The stock is great. The staff…read moreIs knowledgeable and friendly. The atmosphere is not pressuring. We've bought, sold and consigned a number of items and always please with the outcome. And it'a a great place to find your next go to instrument! Parking can be tight so be patient.

Ilya is AWESOME!!! I'm a 55 year old man who has always had playing the violin on my "bucket list"…read more I started from scratch with him and he has taught me so much in the last few weeks. He's very patient and explains techniques that are easy to comprehend for such a challenging musical instrument. HIGHLY RECOMMENDED!!!

Traditional music school and knowledgeable instructors. If you want to learn music from fun to…read moreprofessional, I highly recommend this school.

Miss Jackie is talented, experienced, and seasoned professional, and she is still beautiful person…read moreinside and out. My daughter has been singing and performing with Jackie for 4+ years all around the world from California (in person) to Korea (zoom). Miss Jackie took my daughter in as an evaluation as a new 5 year old and fell in love with her. Her technique and ability to teach and connect with little ones is so amazing. I don't know how a 5 year old manages to follow and remember everything she says. My daughter self sufficiently trains herself everyday whether it is breathing, warm ups, pitch, ear training, theory, or posture because Miss Jackie said to. Miss Jackie is one with her students and finds ways to unlock their potentials. It's hard to find a teacher that is so in tune with their students and she tries to challenge them to explore their ranges and genres. It's refreshing to hear my daughter sing things from musicals, pop, rock, and even the oldies. She doesn't only teach singing the way the kids will understand, she teaches them how to tell a story with the song in their performances or auditions. My daughter is learning about objectives and audiences to connect to the music to bring the song to life. It's so nice that Miss Jackie works with the parents and helps the kids in anyway she can. Because of Miss Jackie's eye and guidance for the last 4+ years, my daughter has been singing on stage, dabbled commercial/film acting, performed musical theater/plays, and has experience in voice over acting. I think we will be following Jackie forever or at least until my 10 year decides this is not her thing anymore. She will definitely be a lifetime mentor for my daughter.

I wanted to write a review for Jackie (something I never do) and I am struggling to find the words…read more To say our family is grateful to her is a huge understatement! She has given us the most beautiful gift and has become like family. Every week, she pours into our daughter and gives her not just an amazing voice lesson, but so much more! She is helping her read music and really understand the songs she is performing. She helps with audition tips, acting and so much more. I am amazed at how Jackie can tweak just one part of a song and take it from good to magical! In less than a year with Jackie, our daughter has made the most tremendous improvement in her vocal ability. Her technique, tone, ability to sustain long notes and hit every note on key has become strong and consistent! The feedback we get from people who haven't heard her sing recently is amazing. It seems like she has gotten several years of experience out of just 11 months of coaching with Jackie. She has taken our daughter one step closer to being a professional singer and we could not be more thankful to her! We love her so much and highly recommend her to anyone looking for the real deal!

I called Town Center Music once to discuss repairing a guitar pedal. They told me that they…read morecouldn't do it, but they gave me a referral to a place that can. The person who I spoke with was friendly enough to have a short conversation about how truly unlucky it is to have a Klon pedal die on you. I remember I got weird techno-babble and serious condescension from the Guitar Center employee at North Point when I asked the same question. I've since returned to Town Center Music to get a setup on my acoustic guitar and some strings. Note that, like ANY music shop out there, there's likely going to be a long turn-around time. It never hurts to ask if you need an "emergency setup," but do understand that, unless you are Cliff Burton back from the dead, you aren't special, and they're doing nothing wrong by turning you down. Selection of pedals is above average. Guitars and amp selection is roughly average. I didn't see anything that particularly interested me, but Town Center Music is on top of my list for any guitar-related needs.

Love town Center Music!! Aaron and his staff have always been helpful, prompt, and so…read moreknowledgeable. Our family has been using them for 4 years for all things guitar and highly recommend them for your music needs. We rented through them for a middle school band instrument and buy all their "supplies" there. W rises them for lessons as well. I wouldn't go anywhere else!

Eugene is a good teacher! He makes my girl love piano! I would like to recommend him to everyone!read more