Food, lighting in room, staff attentiveness to pain, length of time it takes to get medication,…read morelack of chairs in room (there should be at least a recliner for the patient)

Lack of staff is what I hope was the cause of the very poor care my wife received. She sat more…read morethan once on a full bedpan for a very, very long time waiting for help. That is when the showed up in time. Her room air conditioning was broken and at times it was nearly 90 degrees in her room and she broke out in a heat rash on her amputated stump's stitches. I do believe the understaffed employees there were good people, but what difference did that make to her recovery.

Pierre and Connor are exceptional clinicians who combine deep knowledge with genuine compassion…read more They take the time to listen, explain, and personalize every session so that both my goals and both of my daughter's, feel achievable. Their encouragement and professionalism make a real difference, and the entire Trek Physical Therapy team creates a positive, welcoming environment. I give them my highest recommendation to anyone seeking skilled, patient-centered care.

From the owner: We provide high quality physical therapy services to our local community and utilize one-on-one…read moreappointments with a Doctor of Physical Therapy.

The billing system is totally messed up, they out source everything to a collection agency, they…read morenever even send you a bill. Right now I'm being charged twice because I believe that they sold my bill to two different collection agency's. Everyone on staff seem nice, but the billing is a total joke.

I am 49 years old. I just moved here. I have lived up & down the west coast. I have NEVER NEVER…read moreexperienced a hospital that has a billing system as this one. ER visit: Billed 5 separate times for each procedure & doctor. Absolutely INSANE! Didn't know where to go for Lab work besides hospital so I had to check in at front desk & be escorted to lab?! Huh?! I'm glad I was there 25 minutes early because it took this long! I have NEVER paid $200 for lab work. One bill for the ER had an original balance of $30. How can I have an original balance when I had never been there before. Called the billing dept. She actually told my husband there is an EXTRA charge after 10:30 p.m. to visit the ER!!!! HUH?! BCBS promptly called them & got that fee removed! Review your bills! I guess they think they can stick in charges that you'll miss because they are billing multiple times from multiple people & you'll never notice! RIPOFF! They have a monopoly here in town seeing as the Urgent Care Center told my husband he had no pulse in his right foot & sent him there! They even wanted to send him by ambulance & he said "no". See the vicious circle here? One medical place is referring to the next?! By the way his "pulse" in his foot was found w/in 2 seconds at the ER to the tune of $3,000....!

The hospice nurse that was sent to my friend's home last year was not vetted (or else her numerous…read moreterminations would've been a hint to the quality of care she provides). My suggestion is to not use this company for home hospice nurses. My friend used them and the nurse stole precious hours away from him and his family. DO YOUR JOB AND RESEARCH THEIR BACKGROUND AS YOU CLAIM TO DO!! Shame on you.

Both of my parents entered hospice care with Gracious Care Hospice on the same day. This transition…read morewas expected for my Mom, but unexpected for my Dad. It was an overwhelming time of change. I'm especially directing this review towards the hospice team that came into my patents's home to provide hands on care. We were very fortunate to have Alyssa, Trey, and La Sarita help us out. They were excellent communicators and very caring and competent. They exhibited great teamwork. They addressed our questions without making us feel like we were wasting their time. An additional note. After my Dad passed, just 13 days after entering hospice, my Mom did not want to sleep in her bedroom alone. Gracious Care Hospice made arrangements so we could keep my Dad's rented hospital bed so I could sleep next to her and hold her hand as she grieved the loss of her husband of 68 years. That act was outside of the hospice routine, but was a key to helping my Mom pass peacefully, 17 days later. Thank you, Gracious Care Hospice.