Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

This place is a absolute nightmare! I arrived from hospital after having a total knee replacement…read more Put in a dirty dingy room with black bugs crawling around on the floor! Dirty walls and dirty floors! Call light will stay on nearly three hours before anyone would respond! The next day after being in this dump. I started having chest pains so I informed my nurse. She took my vitals and said my vitals was good. I requested for her or the CNA to call 911 to take me to the hospital and they both refused! I had to use my cell phone to call 911 the paramedics arrived and took me to the hospital. Once i arrived at the hospital.hospital staff ran several tests and results showed i just had a heart attack! But i had to call for paramedics myself! Since staff at Deerfield crossing refused to. And three weeks later I'm still in the hospital. I called the administrator at Deerfield crossing to let him know his staff the nurse nor the CNA wouldn't call the paramedics for me. He had such a nasty uncaring attitude about the situation. Only thing he said to me ok thanks for letting him know. Never once asked for more details nor apologized! This place like most nursing homes are being bought out by these foreigners. And they're only after one thing is money! They could care less about the residents! So please DO NOT GO TO THIS NASTY UNCARING DUMP OR SEND YOUR LOVE ONES THERE!!!

In August of 2023 I was desperate to find a nursing home/rehab for my friend who was being released…read morefrom the hospital after a stroke. The place I chose near home did not have a bed available but said she could stay at another one of their facilities, Deerfield Crossing Northbrook, until a bed was available. I didn't have a choice and took their recommendation. We arrived after dark and found the place to be slightly in need of some TLC but it was clean. The next day the staff introduced themselves and all of them, including the housekeepers, were very friendly, kind and knowledgeable. I couldn't ask for better care. Two weeks later a bed was available at my first choice, which was much closer to home. I felt bad that we had to leave.

All the pictures are very old. There's not a hair salon anymore. Very bad administration. This…read morefacility is mainly concerned about making money. They fill the patients with carbs and heavy starches to save money. Just awful. I saw mice regularly

My husband just completed a stay at Alden Estates on Old Orchard Rd, Skokie…read more From beginning to end, it was an outstanding experience. We were treated with kindness, understanding and high quality care. The facility, itself, is warm and inviting, feels like a "bed and breakfast"! His every need was met. The nursing and assistant staff were all wonderful from Lexi, the administrator, Alex, an aide and Jazmin and Maita, Indal and Cosmos, our nurses who were skilled and very pleasant and attentive. The dining room staff was also excellent. The facility is very clean and inviting. The daily craft sessions were entertaining and much appreciated! All in all, it was a wonderful experience and it is tops on our list if ever needed again. Susi G

Very friendly staff. Organized therapy area that is also very clean. Easy to schedule or cancel if…read moreneeded. Highly recommend.

This is more a review of the billing department than the service provided at the location, but I…read morefeel strongly that the billing department needs to seriously re-evaluate its approach to customer service. After my daughter was treated there, they sent a bill to a wrong address (my ex wife's instead of mine), and then when it wasn't paid immediately contacted a collection agency. I paid the bill in full as soon as the collection showed up on my credit report, and asked them to contact the collection agency to remove the collection from my credit report because they never sent me a bill. The billing department (which I now understand is outsourced) wouldn't return my calls, then told me it "wasn't their problem" and even yelled at me. I explained this situation to the collection agency and they agreed to have it deleted from my credit report. So why IBJI wouldn't do this for me is beyond my comprehension. Once again, there was no dispute over billing, and I paid the bill as soon as I knew it existed, but they refused to help me, were unresponsive and even just plain rude. Hopefully someone at IBJI will read this and make sure that their billing department learns some basic customer service before they lose more clients.

Everything was very professional. All my concerns were addressed. The person that did the bathroom,…read morehis name is Ivan, was a very nice man. He was neat and clean and very talented in what he does. you won't be disappointed.

Stay away. She is unprofessional and an arrogant asshole. I told her I was going to file a…read morecomplaint on her billing practice (double billing and not including cash payments) and she wrote the Sec of State in less than a week after that I was unfit fit to drive. She'll post some BS as usual to support her narrative but the lord knows her ways. Please reach out and I'll show you the communication and proof. Anyone want backing for a class action...reach out.​

I took some time to process my experience and after reading similar reviews feel the need to post…read moremy own. Recently at my annual appointment I was waiting to use the restroom which faces the support staff cubicles. The wait was rather long as there is only one restroom. I had the "privilege" of overhearing how they feel about their clients. "Oh, I hate the perimenopause ones- IM FAT AND HAVE SYMPTOMS BUT I DONT WANT TO GO ON MEDICATION AND GAIN MORE WEIGHT". "THE NEWBIE GYNES ARE SO CUTE WITH THEIR STIs." I was stunned. I went to the restroom, came out, and Dr. Plawyer's nurse was waiting for me. I told her of the incident and she said "I'm sorry to hear that" and then went over my med list and medical history while I'm on the verge of tears. I finally stood up and said "I'm leaving." I did receive a voicemail apologizing and saying it was addressed. However, as a nurse for the past 10 years I understand on a deeper level that the comfort they felt talking about patients at work indicates a culture of not respecting their patients. When we go to the doc we want to feel heard, be taken seriously, and be met with empathy and assistance. I no longer believe this happens at this clinic. Find a clinic that doesn't mock their patients.

Newest revelation is that Midwest Center for Women's Healthcare is like going to a gas station…read more They are not affiliated, but rather, are all independent offices. If you call the corporate office number, if you can even find it, they can't help you because they are a different office. Midwest Center means nothing other than a common name, like going to a Shell gas station, one has nothing to do with another. Took me multiple requests, over a period of more than 3 years to get my medical records transferred to my new doctor, which were finally transferred as of this year, 2025. Good Lord. What a frickin joke. Please, please, don't waste your time there. See previous review by me if you want the full story.

Horrible, depressing atmosphere. So bad, I wanted to volunteer a few days a week to see if I could…read morehelp. I have a friend there who was placed there against her will by a family member. I feel so sorry for the residents there who cannot afford better.

Caring nurses and great therapy team! Facility is also very clean. Reception area has a Starbucks…read morecoffee machine which is a plus.

Would NOT recommend this place to anyone who is looking for a professional, communicative practice…read moreto work with their children. Since his evaluation, my son has had 3 different therapists, which no one at the practice informed me of until the day of. It was not communicated who would be his ongoing therapist at any point. I had to ask multiple times who his therapist was. After only a few weeks, his therapist went on medical leave for a month (she is still not back), and there was no one for my son to work with while she was gone. You would think an occupational therapy practice would do the bare minimum and assign someone else to work with their child clients while their therapist was gone. I am a therapist myself and cannot believe how unprofessional they are. So disappointed and angry at how my son has been treated there. Do NOT send your child here.

Disclaimer: Take what I'm writing seriously, because I'm a straight-up helicopter mom with…read moreridiculous high standards (at least I'm self aware!) Heather and Katie have been working with my son for years now and they are amazing. They are fun and sweet and work so hard to make things fun, but also challenge him to his max. Teaching a 4 year old with dyspraxia and hyperlexia how to move his body in a natural way is NOT EASY- and they go above and beyond to keep him happy and engaged (even when he's being a total pain!) He views these kind ladies as his friends and will ask me to text them or send them videos when he jumps extra high one day or is able to hop on one leg. Moreover, they go above and beyond advocating for him- providing me resources, doctors to consult for any concerns that I have. They are a wealth of information! My family members have commented, multiple times, how much more naturally my son moves and his physical progress. They helped me get him to eat vegetables on his own, where before he'd literally have a nervous breakdown at the mere thought of touching a piece of broccoli because of his fear of unpleasant textures. He's finally able to start keeping up with other kids on a playground, and can finally jump on a trampoline after years of being unable to. They're helping him live moments of childhood that should be happy for him and not stressful- and for that, I'm beyond thankful. I can confidently say that at Little Steps I know that my son is not just a number in their list of patients- they truly care about him and will advocate for his absolute best interests.