I had the best experience with Sydney picking out my gown at Ever After Bridal! She listened to everything I wanted and all the specifics. The staff's suggestions were so helpful and they helped me find such flattering options!! Their inventory is incredible and their price points are so affordable; I felt so comfortable and the atmosphere is so welcoming & inviting! The first appointment was perfect and helped me narrow it down and the second appointment, I brought my grandmother, mother and sister/maid of honor to narrow down our top 5 choices. We found the perfect gown and a stunning veil -- I couldn't be more thrilled!! Thank you so much for helping me find the dress of my dreams for my big day! read more

TL;DR- wonderful initial experience; ordered dress with veil and gloves, dress came in on time, however wrong dress was ordered and gloves/sleeves were missing as well. Left a review, but quickly got a call that made things right. Correct dress came in, and Caitlyn threw in my gloves/sleeves for free. 10/10 customer service. I had my first bridal appointment with EverAfterBridal in late January earlier this year. Gentry was my stylist and she was very insightful, considerate, and overall amazing. She helped me find my perfect dress that same day. Memorie was also very helpful and knowledgeable; she got my measurements and also was attentive while I was trying on the dresses. We put in my order and my dress came in sometime in July. I picked my dress up after the Chattanooga store's renovation process and during the Cleveland store's relocation process, so it was ready for a couple weeks before I could comfortably get around to it. When I went to pick it up, I noticed there were no gloves/sleeves with it, so Caitlyn (from the Cleveland location) kindly offered to put in an order for me, but I declined. I was able to try on the dress the next day, but when I unzipped the bag I noticed it was the wrong dress- very similar, but not mine. I knew an honest mistake was made, but because of the "no return, no exchange, no refund" policy, I figured it was pointless to call and try anything, so I left a review saying what had happened. Within 30minutes, Caitlyn reached out to me in a phone call. She apologized for my experience and asked me to send over a picture of the dress I'd actually said yes to, and she said she'd see what she could do and would get back with me. Shortly after, she called me again to tell me the warehouse actually had a few sizes on the floor of my exact dress! She said that if I could bring back in the wrong dress, they'd remeasure me, order my correct dress and have it shipped and there in a couple of weeks (since they're made to order but the warehouse had a few already made). She even offered to throw in my gloves for free because of my experience; I almost started crying happy tears because I had already mentally cut my losses (my wedding was less than 2mos away by that time). I came in the next day for my remeasuring and to return the dress; the ladies that helped me that day were Sydney and Vivian, who were both very sweet and helpful. Almost 3weeks later, they called and said my dress had come in, so I went and Caitlyn helped me try it on, and I left happy with my dress! Here a few weeks later, my gloves/sleeves were in and I picked them up today. Overall, through a chaotic yet wonderful experience, I give the customer service a 10/10. A company is nothing without amazing employees like all of these aforementioned ladies highly recommend EverAfterBridal, either location read more

Ever After Bridal - NOT my dress, but a beautiful one Gentry picked out at my appointment. I loved it but it was a bit too Boho and itchy for me. - Bridal Near Me - Chattanooga, Tennessee

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Frankly, our experience was not a pleasant one and I would NOT recommend this bridal store. My daughter had an appointment on Friday, and the staff were very unprofessional. We initially met some of the staff at PINK bride this year in Chattanooga and they were very welcoming and warm with us and said they will be excited to help us. However, when we arrived for our appointment, it was entirely a different experience. We had a bit of a unique situation in that she will be medically losing weight before the wedding and after we explained, without any consideration whatsoever, the first words out of the consultants mouth was, "I don't think I can help you." With a sarcastic laugh. We should have left immediately but my daughter was really looking forward to trying dresses on and seeing what kind of style she is looking for. They asked my daughter to pick 5 dresses. The staff did not ask any questions about the styles we may want or the look we were hoping to achieve. They continued to talk with each other and the whole experience felt like we were a nuisance to them. My daughter left feeling sad and disappointed. Please do not waste time with this business. read more

I can't say enough good things about Ever After! Victoria was warm, welcoming, and really listened. The store was size-inclusive and I never felt uncomfortable or awkward. If it wasn't for the fact that I randomly found the perfect dress at the next place I went, I would have 100% bought my dress from Ever After. read more

Ever After Bridal Chattanooga is an amazing spot for prom dress shopping! They have Sherri Hill and other notable designer dresses. Catilyn took great care of me and helped me find the dress of my dreams! She checked websites for me many times to check for other size, color, and shipping options. Couldn't have asked for a better experience :) Definitely recommend! read more

We had a great experience. Caitlyn knows her stuff and suggested the perfect dress. From the minute we arrived she made the shopping experience fun for all of us. She is very good at picking up on what the bride likes and doesn't like about each dress which helps to guide her to the perfect one. read more