Anna C Devitt, APRN, is amazing. She really cares and is very informative. The whole staff is. I…read morehave yet to have a negative experience with them. They go above and beyond unlike many other clinics in town during this pandemic. They always try to fit you in even if you don't have an appointment and treat you with great care. I hate it if I have to go anywhere else. Exceptional.

Welcome to the Twilight Zone…read more I've been sick -- a lot -- over the past few months. Strep throat, bacterial infection, allergies, you name it, I've had it. So, being ill again and tired of coughing every five seconds, I managed to get the boyfriend to take me in to the Vernon Walk-In Clinic one afternoon last week. The woman at the counter was incredibly friendly, and I was hopeful that I'd get fixed up well. And then? Then I was taken in to the doctor's office. The man who initially took me in was friendly at first. He commented about my hair reminding him of Phyllis Diller, making jokes about his lack of hair, etc. He took my temperature, kept talking, and I? I shifted uncomfortably in my chair. Then we went into the exam room, and to be honest I couldn't tell if this guy was the doctor, a nurse, or some random guy just looking to have fun poking around at someone. He noticed my star of David and I mentioned that I'd been in Israel, and then, then it all started. I got a lecture about how the real Hebrews are blacks, not people like me. He started talking about how the Ethiopians are Jews who just believe in Jesus and blah blah blah. The guy just kept going on and on and I kept trying to explain my symptoms, but he was talking about Discovery Channel specials and random, random, random things. I just wanted a doctor. Eventually, after he started talking about Luther Vandross, the doctor came by, and a woman dressed up like an actual nurse came in and did a few things, made me do a breath test (since I'm asthmatic, I guess) and eventually some guy who was supposedly an actual doctor came in. Now, this guy ... he has to be a complete wackjob. I mean, he is. He didn't stop talking one second to listen to me. He used his stethoscope by putting it on my back, saying to take a deep breath and the moment I started to do so, he removed the instrument -- he didn't listen to ANYTHING, and he did this about six times. Meanwhile, he was STILL talking. He just kept talking. I don't even remember what he was saying, something about how I MUST get a family doctor, how I must see an Ear, Nose and Throat doctor and how they just can't do anything for me. He just. Kept. Talking. The thing is, when I went in, I was about 99 percent sure I had a sinus infection, since I chronically get them. I had hoped for the Z-Pack since the last (probably fake) doctor had given me a second round of penicillin (this was in Pennsylvania), causing me to have an allergic reaction to penicillin. Instead, here's this doctor, who has not even VENTURED a look up my nose to see what the sinuses look like, nor has he even TOUCHED my face or sinuses to survey the situation. I finally asked, "Do I have a sinus infection?" and the doctor proceeded to walk out of the room while STILL talking to me ... he talked to me all the way down the hall. I mean, this guy was insane. He didn't once look at me. He just talked. They finally gave me some Nasonex, a prescription for the Z-pack, and sent me on my way. I left, feeling like I had just wasted a $10 copay and more than an hour of my time with a bunch of lunatics preaching the gospel of the Hebrews and talking out their asses about just about everything. Pardon me if I sound a little disgruntled, but I highly recommend NO ONE go to this place. Unless, of course, maybe you're writing a screenplay about lunatics in a walk-in clinic.

We have had a wonderful experience there. My Mom has been in several times and each time the care…read morehas been amazing - thoughtful and kind. The staff really cares and is eager to implement ideas that may help the patient return to their baseline or better.

Good Evening All, I am writing to bring to your attention…read moreseveral incidents that occurred during my mother's stay at your facility, which I believe require further review and action. I have outlined the key situations below: Thursday, May 22, 2025 - Cellulitis Diagnosis and Treatment: On this day, my brother Andrew and I noticed that our mother was not feeling like herself. Andrew observed that her legs felt like they were on fire. I immediately informed Dr. King, who briefly examined her and diagnosed cellulitis, but did not provide any further details or explanation. Later that day, another provider confirmed the same diagnosis and began antibiotics, but there was no improvement by the following day. I then requested more aggressive treatment. The provider suggested starting ceftriaxone, but it took over two hours for this to be administered. After that, we saw significant improvement by the next day. (pictures attached) Friday, May 23, 2025 - Bathroom Assistance: While visiting Ruth, she needed assistance to use the bathroom. Winston, who came to help, initially assisted Ruth onto the toilet, but then left to tend to another patient. He was gone for so long that Ruth became distressed and started to cry. Despite pulling the emergency cord, no one came to assist her. Fortunately, another nurse eventually arrived to help, but this delay caused unnecessary distress to my mother. Request for Air Mattress: On Thursday, May 22, 2025, I requested an air mattress for my mother. I followed up on Friday and again on Saturday. Unfortunately, the mattress was not brought to her until late Sunday afternoon, which was an unacceptable delay given her condition. (picture attached) Bathroom Assistance and Nurse Interaction: On another occasion, a nurse assisted me in bringing my mother to the bathroom. However, once we arrived, Ruth was too fatigued to use the toilet. The nurse then left to attend to another patient. I was left to manage the situation, but when I tried to assist my mother in getting back onto the toilet, a different nurse entered and raised her voice at me. (the nurse was white and on the hefty side) She insisted that Ruth be returned to her wheelchair and put back to bed, even though I had already nearly helped Ruth onto the toilet. Sunday, May 25, 2025 - Fall Incident: On this date, Ruth fell and sustained injuries. The images of her injuries are attached for your reference. This incident is of particular concern, and I believe it warrants further investigation into the circumstances surrounding her fall. I am reaching out with the hope that these situations will be thoroughly reviewed and addressed. The care my mother received did not meet the standards I expect from a healthcare facility, and I would appreciate any steps that can be taken to ensure better care in the future.

Called an urgent care but bills as a hospital! Got scammed by healthcare again. Neither them nor…read moreinsurance could tell me cost ahead of time. Insurance said it was covered, cost over $500.

Is it me or are most doctors offices turning sick patients away and suggesting they go to urgent…read morecare facilities? Well it's happened to me a few times. Luckily I remembered how pleasant and efficient the ECHN Urgent Care in South Windsor was when I needed a covid test for travel last year. I called ahead and followed the instructions regarding calling when you arrive. Lori answered the phone and was very empathetic. I knew there was going to be a significant wait since the assigned parking spaces were full. Lori explained that the rooms were all occupied as well. Most of the population is sick. I knew to be patient. Once I was called inside, the process was very fast. Evaluation, treatment and released with printed information as well as a thorough conversation with the PA. She took the time to answer my questions and didn't make me feel rushed. The facility was clean too. I'm was pleased with the service and would recommend EHCN Urgent Care walk in - South Windsor, especially when primary doctors keep turning patience away.