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    Evergreen Internet Providers

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Evergreen Internet Providers

    Television service providers

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    8 years ago

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    Mountain Broadband

    Mountain Broadband

    1.8
    (28 reviews)

    First, I want to make it clear that this review is for Mountain Broadband. The company has been…read moresold and now has a new name. Perhaps the new owners will make improvements. Second, I was holding off on writing this review until I found a new internet provider. I was holding off due to fear of retaliation after encountering juvenile behavior from the previous owner. Now that the company has been sold, I've decided to leave the review to let the new owner know what they are dealing with. The story is this. We have the highest tier of service available. It's pretty expensive for what we get. My husband and I both work from home however so internet is important. We were not getting speeds as advertised (checked using Speedtest.net on multiple devices). A tech came out and was able to get the correct speeds on his personal device. He said the company would monitor our speeds to try to determine the problem. Over the following year we heard nothing from the company. I called multiple times and left messages checking on the issue. No one ever called back. I also sent emails which were not replied to. Finally, about a year later, we got an email asking us to review the company. My husband reviewed them correctly. i.e. speeds weren't as advertised and customer service was lax. The owner then emailed us calling us "keyboard warriors". I sent screenshots of emails that had been unresponded to as evidence for our concern, but instead of addressing the issue, he told us that we could go to other providers. He did offer to have a tech come by, but as there are few providers up here, I halted contact out of concern of retaliation. Asking for a review is a double edged sword, especially if you ignore customer issues. If you are requesting reviews assuming that they all will all be positive, then you are making unrealistic assumptions. Calling your customers "keyboard warriors" and telling them to leave is not only juvenile and poor customer service, it's a poor customer retention technique. Companies like this function off of the knowledge that customers don't have many choices. We know that eventually we will have other choices with better value and better customer service, but for now this is where we are. Here's hoping the new owners do better.

    Mountain Broadband has plenty of issues with it being incredibly slow, we hardly ever have 10mbps…read morewhich is what we pay for. When it get's up to 8 I'm a happy camper. Friends in Germany have 50, 80, 100, no problem. Maybe the "free market" makes things/ services cost more & more for less & less. Still better than some other options we tried and Century Link is total shit for many neighbors on this hill

    Evergreen Internet Providers - televisionserviceproviders - Updated August 2026

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